My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
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Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spok... Ver mais
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Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Sakina was extremely helpful and…
Sakina was extremely helpful and resolved my issue at pace
23 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Lara Alen, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Twice ordered
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm just deleting account with them and never order again. It's to many other companies with devices in this days.
4 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Great customer service
Great customer service. Jason kindly helped me to solve an issue with my device.
21 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Valentyna, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Thank you Marie for explaining…
Thank you Marie for explaining everything and sorting it out
21 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Jodie Stamp, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Excellent one and excellent story
Excellent one and excellent story
20 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Mohanad Abdulsaid, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Tina was very helpful and guided me…
Tina was very helpful and guided me through my problems. Thank you
20 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Ty, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
I phoned today to change some personal…
I phoned today to change some personal details I spoke to Ed who was very polite and a great help and quickly resolved my query
20 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Jim, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Sakina was brilliant helped with…
Sakina was brilliant helped with exactly what I needed. No issues no problems
20 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Latttennn Morris, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Very bad customer service
Extremely disappointing customer service from IQOS UK.
I received a £70 voucher clearly stating it could be used in-store or online. I drove an hour to the Kensington branch, only to be told it wasn’t accepted in-store. Five days after escalating the issue, nobody has contacted me. I had to chase them myself, and they still cannot provide a proper explanation or update.
Separately, I received a defective device and damaged tobacco sticks, which were intended as a present. I sent photographs three days ago, but nobody has contacted me, offered a solution, or arranged collection.
Two simple issues, zero accountability, and no respect for customers’ time. The repeated “we will get back to you” responses make the service feel automated rather than genuinely customer-focused.
I’m extremely dissatisfied and will not be purchasing from IQOS UK again.
Update to answer received: I haven’t been contacted on my email, I haven’t got any email from Iqos customer service in my spam too. (Saying we have contacted isn’t existing)
19 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello Cenk, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Customer service from Fadwa
That was a perfect customer care and support on all steps.
19 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Віталій Пивовар, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Waste of money
First half dozen 'puffs' as they call it are like proper cigarette, but after that, forget it....
I was hoping this would be a route to giving up on real tobacco or at the very least a cheaper alternative ....Waste of money, Seriously, don't waste your money, do not buy this product
17 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello Simon, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon. Marion, IQOS Team
Fadwa was superb
Fadwa was superb! She helped me to resolve issues with both devices and quickly set up a replacements
17 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Monika Cyganek, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Great customer service from a staff…
Great customer service from a staff member named Daisy. Explained queries about my device clearly to have a better understanding.
16 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Robert, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Azzy has given a good customer service very friendly
Good customer service very friendly
16 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi hodo gure, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I loved the way he explained everything…
I loved the way he explained everything to me. Really excited to use the new device.
15 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Vaishnavi G V S S, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great Customer Service
I recently spoke to MAROUANE at customer support as I had a number of faulty pods from a recent batch I purchased online. The response was swift and pleasant and I was instantly impressed with the speed my issue was resolved. I have been given replacement pods for the ones that were faulty. Couldn’t be any happier with the quality of service IQOS give. Thank you so much MAROUANE
14 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Glenn Davies, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great customer service received by…
Great customer service received by Jasmine!
14 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Diana Nehrych, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Maria was fantastic on helping me with…
Maria was fantastic on helping me with a recent order problem.
Gave me quick responses and kept everything easy to understand. Appreciate her help. Brilliant customer service.
13 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi David, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
i love zyn all they new stuff they…
i love zyn all they new stuff they makeing good different mgs 10/10
13 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi raz comers, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Great product
Great product, I really enjoyed the mint flavour
25 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Mayowa Ladega, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
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