My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
A empresa respondeu
Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spok... Ver mais
A empresa respondeu
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Thank you so much Jihane for the best…
Thank you so much Jihane for the best customer service.
28 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Roberto Radulescu, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Ed the Customer Service Advisor on the…
Ed the Customer Service Advisor on the telephone dealt with my query swiftly and efficiently.
28 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Richard, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Yassine and Bilal were excellent
Yassine and Bilal were excellent. Sorted my little issue with no fuss thank you
28 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi George, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
GREAT SERVICE
I had difficulty ordering online but i called the team and spoken with Ed who was very helpful and kindly assisted me. Would definitely recommend such great staff.
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Olivia , thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Adz (Adel shah) at Trafford was…
Adz (Adel shah) at Trafford was amazing, he is awesome at what he does
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi AK Kyaz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Maria was kind and helpful and managed…
Maria was kind and helpful and managed to resolve my issue to a level beyond of what I expected. Thank you!
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Aaron Ireland, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
I was really happy the way they deal…
I was really happy the way they deal with my order
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Rukhsana Amer, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Called to claim a voucher as did not…
Called to claim a voucher as did not activate when I placed the order. Decided to call the support team with the assumption that I will loose my patience very quickly. I spoke with Fadwa who could not be more pleasant and helpful. I was very confused when I placed the order but she stayed polite and patient. Great service, thank you.
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi EJ, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I got a problem with using the…
I got a problem with using the promotion code. The live chat agent is very helpful and solve the problem immediately. Thank you very much.
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi S Lui, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Resposta da IQOS UK
Hi Mrs Catherine Dinsdale, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Very helpful support from the agent
Very easy to use customer care who resolved my promotion code issue speedily and kept me informed along the way. The agent ED was very proficient, polite and resolved my issue very quickly
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Nick Morrison, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Honestly Bilal was exceptional
Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spoken to it was instant, and off the phone before 5 mins. 5/5 well done to Bilal.
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Liam Nother, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Bilal was extremely helpful and able to…
Bilal was extremely helpful and able to resolve my query quickly. Thank you Bilal
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Amanda Swartz, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Very easy to acces and ED was very kind…
Very easy to acces and ED was very kind and helpful with my inquiry.
Many thanks!
27 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Florentina Soare , thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
You have a subscription
You have a subscription. They are a week late. Then they spend 3 days "investigating." They don't solve the problem; instead, they cancel the order and issue a refund—which then takes days to actually arrive. In short: you get nothing, and they sit on your money for days on end.
18 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello Z Fejer, we are very sorry you feel this way.
We'd like to stress that we are taking this really seriously. In the meantime, we have contacted you privately as we'd like to provide you with the necessary support. We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
BILAL was very helpful and sorted all…
BILAL was very helpful and sorted all the issues that were pending for over 6 months . Very polite and efficient service
26 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Pat Sidhu, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Bilal was amazing guideing me thought a…
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very professional polite no rush knowledgeable on everything I ask and assisted me all the way through. So thank you for the excellent service
26 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Graham bulldog, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Sakina was helpful replacing my faulty…
Sakina was helpful replacing my faulty pods
24 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Rahul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The agent Sakina was quick polite and…
The agent Sakina was quick polite and helpful. Answered my query efficiently.
24 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Andrew Lord, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Solved my problem very quickly and help…
Solved my problem very quickly and help me with the process as well it was very good with waiting
23 de outubro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Elena, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
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