IQOS UK Avaliações 

9.478
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size. Live chat handler "Maria" needed me to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service was again first rate (not that I have had much cause to contact them) Azzy dealt with my query in a professional and timely manner and was able to answer all my questions in one c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

IQOS always deliver! I was struggling to order a new vape unit as my 4+ year old one is beginning to be unreliable. I couldn't get into my account and I managed to speak to Azzy on the IQOS live chat... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Tabacaria

Sobre IQOS UK

Escrito pela empresa

Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.

Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.

TRY IQOS


Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.

*Up to 1000 puffs on a single pod based on a 1 second puff duration. May vary depending on individual usage patterns.

BUY VEEV ONE


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(9.478)

989 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Daisy was very pleasant and it was nice…

Daisy was very pleasant and it was nice to be able to give my views on Veev One and In Prime.

9 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi Mark, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

Very good conversation

Very good conversation, they are a good company that look after customers..

9 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi Ray, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team

Avaliado com 1 de um total de 5 estrelas

This thing has a bad bad smell i do not like it.

Ive Just bought this paid over the odds for a vape then 3 stick attempts what is the bad smell that come out of this smells like something nasty cannot stand the smell wasted money the chews are disgusting thrown into bin straight away proper rank. Not happy with my purchase at all. Would love to be refunded but no chance.

9 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi Pedro, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.

We hope to hear back from you soon.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

Customer advisor called Inasse was…

Customer advisor called Inasse was really friendly and helpful and resolved my issue very quickly.

9 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

Lily was very helpful

Lily was very helpful. Thanks

8 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi Mihaela, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

polite and friendly staff

8 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi M Ivanchenko, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

Always an excellent service received…

Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion.
Tina was great yesterday when I had a question and wanted to change my subscription details which as I said was resolved with the information I needed to do what I needed.
Fantastic work and a template that other companies should adopt.
Well done, all at iqos

7 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was having problems with my order…

I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extremely helpful and patient and my problem was resolved entirely - in the end I was able to make a happy purchase thanks to Maria. Thanks Maria.

7 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Agent Jason was in a hurry and seemed…

Agent Jason was in a hurry and seemed helpless. I asked where my order was and he told me he would pass it to the team to investigate. Couldn’t ask for anything else or a better solution. Bad experience and won’t order from your website again. And this is not the first time I have had issues with my orders. I suggest you change your delivery company.

7 de julho de 2026
Avaliação não solicitada
logotipo da IQOS UK

Resposta da IQOS UK

Hi Karl, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.

We hope to hear back from you soon.
Marion, IQOS Team

Avaliado com 5 de um total de 5 estrelas

Veev's pro-active and generous…

Veev's pro-active and generous responsive to a problem was gratefully received. Customer service rep Lily was great, very friendly, efficient and helpful. Thank you.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an amazing experience all in all…

I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so natural, one agent to note is Farouk who was so friendly and keen to help when dealing with my enquiry.
Thank you to all the team and to IQOS for cultivating genuine care.

9 de junho de 2026
Avaliação não solicitada

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