First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size. Live chat handler "Maria" needed me to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
First order from them. Cruelly cocked up, sending a withdrawals suffering customer a single tub of 10 ZYN rather than the order of 10 tubs of regular size. Live chat handler "Maria" needed me to... Ver mais
A empresa respondeu
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Ver mais
The customer service was again first rate (not that I have had much cause to contact them) Azzy dealt with my query in a professional and timely manner and was able to answer all my questions in one c... Ver mais
A empresa respondeu
IQOS always deliver! I was struggling to order a new vape unit as my 4+ year old one is beginning to be unreliable. I couldn't get into my account and I managed to speak to Azzy on the IQOS live chat... Ver mais
A empresa respondeu
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.

Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.

Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Daisy was very pleasant and it was nice to be able to give my views on Veev One and In Prime.

Resposta da IQOS UK
Very good conversation, they are a good company that look after customers..

Resposta da IQOS UK
Ive Just bought this paid over the odds for a vape then 3 stick attempts what is the bad smell that come out of this smells like something nasty cannot stand the smell wasted money the chews are disgusting thrown into bin straight away proper rank. Not happy with my purchase at all. Would love to be refunded but no chance.

Resposta da IQOS UK
Customer advisor called Inasse was really friendly and helpful and resolved my issue very quickly.

Resposta da IQOS UK

Resposta da IQOS UK
Lily was very helpful and courteous, she made me feel at ease when asking questions about the products
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion.
Tina was great yesterday when I had a question and wanted to change my subscription details which as I said was resolved with the information I needed to do what I needed.
Fantastic work and a template that other companies should adopt.
Well done, all at iqos
This is a very good device and fair value
For the price.
I had a great experience with the VEEV Support Team today. Daisy was incredibly helpful, polite, and resolved my query very quickly. Highly recommend their customer service!
Good service, Daisy was very patient and trying to proactively resolve my questions.
I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extremely helpful and patient and my problem was resolved entirely - in the end I was able to make a happy purchase thanks to Maria. Thanks Maria.
Agent Jason was in a hurry and seemed helpless. I asked where my order was and he told me he would pass it to the team to investigate. Couldn’t ask for anything else or a better solution. Bad experience and won’t order from your website again. And this is not the first time I have had issues with my orders. I suggest you change your delivery company.

Resposta da IQOS UK
Great knowledge of products. Polite and friendly. Not rush in giving answers.
Daisy was super kind and and very helpful and I truly felt like she was genuine
Veev's pro-active and generous responsive to a problem was gratefully received. Customer service rep Lily was great, very friendly, efficient and helpful. Thank you.
I am enjoying the Terea Russet at present and would try another at a later date as recommended by Daisy.
Farouk asked me questions about my experience with veev one and veev inprime . He listened to my answers and wasn't pushy about other products.
I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so natural, one agent to note is Farouk who was so friendly and keen to help when dealing with my enquiry.
Thank you to all the team and to IQOS for cultivating genuine care.
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