My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
A empresa respondeu
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
A empresa respondeu
Great customer service, as always. Bilal was really helpful and knowledgeable and was able to help me with a discount issue I had. As a long term IQOS user, I have always found the team friendly and r... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Iqos’s customer service is always…
Iqos’s customer service is always excellent. Whether by phone or chat they answer immediately and find a solution. Today I was helped by Sakina to deal with an issue I was having with a misplaced delivery (DHL). She sorted it in 5 minutes. Thank you Saki.
13 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Sadie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service by Maria
Maria, the customer service agent was very helpful and she explained the situation of my order. She escalated the issue to the team responsible for the matter and she offered to assist if the problem would persist. Maria was polite and professional in every moment of our conversation. It was a pleasure to speak with her.
13 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Flo.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I can't place an order
I can't place an order, worst app , and worst order sistem. An issue appeared, please try again ? Sounds familiar? 0 stars
They're sending me reminders emails that I got something in the basket, when I click it and I want to pay , is keep saying an issue processing the order. I GIVE UP
12 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Tony, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Hasnaa was very helpful and kind for…
Hasnaa was very helpful and kind for online purchase. Thank you
12 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Mahmut.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good experience and great offer
12 de agosto de 2026
Avaliação não solicitada
Really good Customer service by Hasnaa !
Really good Customer service by Hasnaa !
12 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Giulia, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Resposta da IQOS UK
Hi, T K Kasahun.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Good customer service
Hasnaa provided excellent customer service.
10 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Alfie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Arrived at Romford Iqos kiosks stand
Arrived at Romford Iqos kiosks stand
12:15 was served by Ehsan
Whom showed me the devise and the Levia boxes in the tasting booth
Was very informative and helpful
Wonderful customer service
Would recommend this to any smokers and speak to Ehsan .
Bought a device along with 3for 10 with registration. Wonderful deal indeed
10 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi David, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I cancelled a subscription but they…
I cancelled a subscription but they still put it through and when i spoke to customer service with MAROUANE they said they would cancel it and refund me within 10 days with no email confirmation of that and then opted me in for marketing communications that i asked to be opted out so they said thank you and ended the chat???
edit: not only did they not cancel my order as they said, its being shipped today and they also did not email me to discuss further (i checked the spam folder)
10 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Froso, thank you for taking the time in leaving us a review. We appreciate your honest feedback and we are sorry that you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
I purchased my Iqos from time2 vape…
I purchased my Iqos from time2 vape bury st Edmund’s
I had been a smoker for many years however due to health scare quit was still smoking a few cigs and in the morning I missed the hit of real cigarettes
So I tried Iqos though wood it’s now been a month without a cigarette
Thank you Iqos
6 de julho de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello, Martin.
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Great service
Called to arrange recycling of veev pods, Azzy was very helpful and dealt with issuing the return labels quickly. Great customer service department.
7 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Tracy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
SUPERB COMPANY & 1ST CLASS CUSTOMER…
SUPERB COMPANY & 1ST CLASS CUSTOMER SUPPORT/SERVICE RE: AN ORDER I PLACED TODAY .... THE REP/ADVISOR NAMED 'ED' WAS VERY INFORMATIVE & PROFESSIONAL WITH MY QUERY - ED DEALT WITH ME CONSISELY & GREAT KNOWLEDGE OF MY ORDER - EXPLAINED EVERYTHING TO ME IN A SIMPLE/EASY FORMAT - HE MADE ME FEEL STRESS-FREE - A VERY COMPETANT MAN - ALL MY QUERIES/ISSUES HE DEALT WITH EXPERTLY - VERY IMPRESSED ! ALL QUESTIONS WERE ANSWERED 100% PERFECT & THANK YOU ED.
7 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Diana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
A very helpful guy called Azzy
7 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Shena.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Marouane was very patient and helpful.
Marouane was very patient and helpful.
7 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Beatrix.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
MAROUANE Was great even though I was…
MAROUANE Was great even though I was crossed due to lack of communication from DPD. She helped me but you need to look at your system the unnecessary questions are very annoying. If I’m logged in and contact the customer care that should be enough. Improve your system so you don’t annoy customers.
7 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Eva, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
IQOS
Fantastic company, I’ve been using their products for a few weeks now & am super happy with the way it’s going :).
Ordering is easy and the website is set out nicely.
I had a question about my latest order & was connected quickly to customer service to a lovely lady called Inasse who helped me greatly & sorted it out. Thank you Inasse & Team IQOS.
I can definitely recommend this company.
6 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello, Alex .
We are very happy to read that you are enjoying your IQOS and that you are satisfied with our services. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
Marion, IQOS Team
Great quick conversation!
6 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Andrada, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
Marion, IQOS Team
Really nice operator and was very…
Really nice operator and was very helpful in ensuring enjoyable product experience
6 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, M. Kay.
Thank you for your kind words.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Recently moved from the US to the UK so…
Recently moved from the US to the UK so I was confused on the rewards system here but Marauno helped me understand
6 de agosto de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Tyler, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.