Bought this device as an alternative to vaping. Had some issues with registration but customer service is outstanding. Medhi who helme has been 100% the best. Would definitely recommend this contac... Ver mais
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Veja o que dizem as avaliações
AVOID! Abysmal customer service. Purchased as a first time customer, selected Royal Mail as I knew I would not be in and it’s a lot easier than DHL. Well, they decided to send by DHL anyway. I... Ver mais
A empresa respondeu
'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a... Ver mais
A empresa respondeu
YASSINE, who was in communication with me was very helpful. He pointed out that the product I had was unfortunately out of warranty. He offered me a good deal on a new device. I am very satisfied wit... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service by Ouss.
16 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Dan Silcock, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Jason was efficient and helped within a…
Jason was efficient and helped within a few minutes with my inquiries - thanks Jason
16 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Vladut Stefan, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Jason is Awesome
Just had a dealing with Jason regarding some defective pods. The outcome so far is 72hrs and I will have them replaced. Jason was really professional and didn't beat around the bush and got the issue solved promptly. Kudos, this is why I enjoy dealing with genuine companies
13 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Derek Haslam, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Never let me down,
The service is the best since , the customer service has been through this good country.
I been served by Tina today and she was a great help.
13 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Abdelrahman Ibrahim, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Disappointed …
it's been more than 2 weeks and I still haven't had any response. no refund no another order like they said. customer service 0.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Gabriela, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and will make to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Helpful service for sorting delivery
Jason from the customer support team was very helpful and responsive. He took the time to understand my issue with the delayed DHL delivery and helped me contact the courier to investigate the problem. I really appreciate his assistance and support.
12 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi YY, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
MAROUANE is fast and helpful
MAROUANE is fast and helpful, polite and professional
12 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Joe, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Professional help desk
Quick response, helpful and professional!
11 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Tony, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great agent Marounane
Great agent Marounane, he helped me very quick. Thanks
10 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Oana Gabriela, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
I've been using IQOS and specifically…
I've been using IQOS and specifically TEREA for 14 months. The customer care agents and most recently Marouane have been courteous, professional and helpful. I'm now 14 months cigarette free (after smoking for 30 years!) and I'm feeling both the health and financial benefit from switching to IQOS.
10 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Delboy, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Great company, great product
Great company, always happy to help.
Jason was great today!
9 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Brian, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Sophia great to meet at iqos kensigton…
Sophia great to meet at iqos kensigton store for great help n guidance.
8 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Haider Shabbir, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Quick and easy for IQos
Quick and easy. Jason helped me straight away 100% brilliant worker and I’m very happy. Thank you from Amanda Still
6 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Amanda Still, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Very welcoming brand compared to other…
Very welcoming brand compared to other vape competitors. The customer service is the success of IQOS, they are really helpful. An agent named Mourad was so helpful, understood what my problem and immediately came up with a solution that made me happy.
6 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Pav, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
If i could i would give it 0 stars
If i could i would give it 0 stars. My husband ordered on the 15th of February, the package was lost/damaged never been delivered. After multiple phone calls, messages emails (talked to Sara, Jason, Bihab sorry if i spelled that wrong,) promissed multiple times that a management will call us back and gues what NOTHING. No money, no product. Its been 18 days with no solution, always the same "in process". Never again ubsolutely terrible service.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Beata, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and will make to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Device is pretty nice
Device is pretty nice, I have got for 10 pounds only, great deal thanks 😊 Ouss helped me understand my offers and how to continue my experience better, thank you.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Feyzagül Türker, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Don’t buy from Iqos anymore.
As soon as I realised iqos is using DHL to deliver the parcel I knew I will have problems with deliveries. Guess what, next order was with DHL and apparently the driver was unable to gain accces to my address. That’s a lie. It’s a business address with a very easy access. Never again.
3 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Marek, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and will make to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
The guy was very professional and…
The guy was very professional and extremely polite
3 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Jason Kernan, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
grazie per la bellissima esperienza e…
grazie per la bellissima esperienza e per avermi fatto assaggiare tre sapori diversi cosi da non sbagliare a comprare i pacchetti di terea!
3 de março de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi teresa mariani, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Resposta da IQOS UK
Hi Tony Jelley, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
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