My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
A empresa respondeu
Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spok... Ver mais
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Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
The customer agent Maria was very…
The customer agent Maria was very helpful .
30 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Maria Crivat, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Very helpful
Very helpful, listened to my concerns and he was able to deal with them, also offered solutions in a professional manner.
22 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi luap remlap, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Ed was extremely helpful and really…
Ed was extremely helpful and really made sure everything was okay with my product.
He really looked after me and made sure that everything was sorted out.
What a gem!
29 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Yassmine Tabka, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Customer service was great
Customer service was great . I spoke to Fadva .Very professional yet friendly and helpful
29 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Rolanda P, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Daisy was really helpful thank you…
Daisy was really helpful thank you daisy!
29 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Umut Kirik, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Excellent customer service
Excellent customer service. Thank you Jason
29 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Great customer service received from…
Great customer service received from Maria. Very professional and helpful solving my issue.
28 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi constantin, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Started chatting to robot but was…
Started chatting to robot but was quickly redirected to Jason, cause robot couldn't help. Jason dealt with my enquiry quickly and smoothly. Thank you
28 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Jovita Brazionyte, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I contacted IQOS re my defective device
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her once before and her service and telephone manner is second to none! She resolved the issue in record time and I couldn't be happier with the service I received. Thanks again:)
28 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Ky, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
⭐⭐⭐⭐⭐ Excellent customer service
⭐⭐⭐⭐⭐ Excellent customer service – quick, professional and genuinely helpful!
I recently contacted IQOS/VEEV customer service after experiencing poor quality with my VEEV Blue Mint pods, including one leaking into my mouth. Although it was a really unpleasant experience, I'm genuinely impressed with how quickly and professionally my complaint was handled.
A special thank you to Jasmine and Bilal, who were both fantastic. Jasmine took the time to follow up and check whether I'd experienced any injury or discomfort, showing genuine concern for my wellbeing. Bilal was equally helpful, listened to my feedback, reassured me about the product quality and arranged a replacement of 3 VEEV ONE Mango pods.
What really stood out to me was how quickly everything was resolved, how professional and understanding both representatives were, and how valued I felt as a customer.
It's refreshing to receive such a positive customer service experience, especially when contacting a company about a product complaint. They turned a disappointing situation into a really positive experience.
Thank you, Jasmine, Bilal and the IQOS/VEEV team! Excellent service from start to finish. ⭐⭐⭐⭐⭐
28 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Stevie-Leigh McIntosh, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Quick resolved by Bilal
Quick resolved by Bilal, thank you
26 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Cristian Covaci, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Resposta da IQOS UK
Hi Karen, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I never received my parcel and they…
I never received my parcel and they have failed to do anything about it.terrible service.
25 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Richard, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Customer service is great
Customer service is great. Very friendly and explains everything you need help on in a detailed and patient matter.
24 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi sev kantar, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Helpful, attentive
Sakina was polite, friendly, listened to my opinion, and acted on it.
Great customer service.
24 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi HD, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Thank you Ahmed
Thank you Ahmed! Brief & straight forward assistance! High Five! 🌟🌟🌟🌟🌟 to you Ahmed!
23 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Raymar Drilon, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED guided me and solved all my ordering…
ED guided me and solved all my ordering issues he is amazing, always recommend his excellent customer service skills and patience.
22 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Hussein Damji, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
It’s very helpful and good service from…
It’s very helpful and good service from customer service name AZZY👍
22 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Yeaw Kelvin, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Very nice assurance with my problem
Very nice assurance with my problem , quickly resolved Bilal was very professional
21 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Ewelina Kasperowicz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I had a great experience with IQOS…
I had a great experience with IQOS customer service, especially with Jason and Redouane.
Jason was really helpful when I contacted customer service about a discount for returning customers after being away for around a year. He took the time to understand my situation and helped me with the discount, which I really appreciated.
I also had an issue with a cancelled order, which was handled by Redouane. He was professional, helpful, and made sure the situation was explained clearly and dealt with properly.
Overall, I’m very happy with the customer service I received. Both Jason and Redouane were friendly, professional, and genuinely helpful. It’s nice to deal with customer service representatives who actually take the time to help rather than just giving generic answers.
Thank you, Jason and Redouane!
20 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Kamil.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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