'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a... Ver mais
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Veja o que dizem as avaliações
Iqos your a saviour, I’ve tried all types of stuff and couldn’t quit smoking till I met iqos now Im slowly giving up nicotine fully. I spoke with Ahmed, very polite and professional he also gave me... Ver mais
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Farouk at Customer Services was attentive & eager to ensure my issue was dealt with effectively & in a timely manner. He also followed up with a phone call the following day to ensure everything had... Ver mais
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Turquoise terea sticks very inconsistent with flavour, depending on manufacturing date, Some are great then some are awful! some even hurt your mouth & throat after a few. At the point now after 6 ye... Ver mais
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Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid at all costs!!!
Avoid! They made me subscribe and been told I would receive 100£ voucher for referral which doesn’t work. Been mugged about for months now full of lies and sh*t. Do not refer or subscribe
22 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Valeria, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Abdeel was really helpful and patient…
Abdeel was really helpful and patient with the order process
22 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi kenza bennis, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Maria was very very helpful today with…
Maria was very very helpful today with my order and helped me to place new order.
21 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi BBB, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
The agent was super responsive and…
The agent was super responsive and kind. Helped me troughout the issue.
5*
21 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Bruno Braga, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Very disappointed with the referral programe
Very disappointed with the referral program. I gave my referral number to a friend of mine, he purchased a starter pack (as stated in T&C) and I got the voucher. However it is only 50 instead of 100 (as promised ) . I wrote the complaint on this issue but instead of an excuse and the proper discount code I have to submit my friend`s order number, date etc. As I got the first (wrong value ) voucher it means everything was up to the requirements. Now, shall I bother my friend again with all those details? Very unfair.
20 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Sebastian, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Maria is so nice and so helpful!
20 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Marco, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great customer service
Great customer service. Redouane was very patient and helpful. He made my day!
18 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Hanyu Yin, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Spoke to Bilal and he was very helpful
Spoke to Bilal and he was very helpful. I had a very good customer experience with iqos.
17 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Irfana Asif, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Great service
Great service, very fast responses and the customer service never disappoints. Obsessed with iqos!
17 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Zoi Delilampou, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Jihane was a pleasure to deal with
Jihane was a pleasure to deal with, she was so so lovely and went above and beyond and sorted out my small issue very quickly with no problem. She is an asset to IQOS. Wonderful customer service!
17 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi El, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great,kind and helpful lady
Great,kind and helpful lady! Really appreciate it for smooth conversation and understanding.
17 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Ivelina Tsvetanova, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Call centre staff
Bilal took my call and was professional throughout. He helped with my issue and was honest with the fact that he didn’t know why it was happening. I was a little manic and he kept his cool.
16 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Kalpana, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service
Great customer service
Quick and easy way to connect
Redouane was really helpful and sort out my problem really quickly :)
Thank you
16 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Iwona , thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
1345
I am extremely disappointed with my recent experience. I placed an order based on the "24-hour postage" promise, but it has now been days and I still haven't received anything.
I contacted DHL (the courier used), and the experience wass just as poor—no help and no information. It is frustrating that a premium brand like IQOS partners with a delivery service that has such low reliability. I shouldn’t have to chase my own parcel for a week when I was told it would be here the next day. IQOS needs to fix their logistics or stop promising fast delivery.
16 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Shmuel , we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Iqos Customer care is fantastic
Their customer care is fantastic, just like their products. The agent MAROUANE helped me out enormously.
15 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Mr Alan Gillespie, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
ISSUE RESOLVED - THANK YOU
*UPDATED REVIEW* - Issue has been resolved by Khalid, very much appreciated. Purchased 400 tobacco sticks using the subscription option and it gives you 4 free packs of Levia for purchasing through the subscription, however when the order arrived next day the 400 tobacco sticks were in the parcel but not the 4 free packs of Levia advertised. Called customer service and spoke to someone called Hector and explained to him they didnt arrive even though they were automatically added at checkout, he said he cant send them out. In order for me to obtain the 4 free packs I need to send the whole order back and reorder or purchase them?! Asked to speak to a manager or raise a complaint, still yet to receive a call back even though I was assured it would be yesterday I'd receive a call by. First proper order with iqos after finding their devices quite good for moving to heated tobacco but the customer service after you've made a purchase is awful. I would like someone to contact me regarding my complaint.
14 de abril de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Luke, we are very sorry you feel this way.
We'd like to stress that we are taking this seriously and mean to resolve your issue as soon as possible.
In the meantime, we have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Saki was very helpful with my order and…
Saki was very helpful with my order and helped me to finish my order and safely to pay. Well recommended
27 de janeiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi mellisa madisson, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
The experience was excellent
The experience was excellent. Before I made the purchase, the staff member Nishant who greeted me first let me try it out before I bought it.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi D A Y F R I FRIDAY, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Zak provided an amazing support and…
Zak provided an amazing support and help. Great service overall, extremely pleased!
25 de janeiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi .., thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Laila was quick to respond
Laila was quick to respond, kind and went above and beyond for me after i made a mistake on my delivery information. Thank you!!!
19 de janeiro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Kristina Drmić, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
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