My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Ver mais
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Honestly Bilal was exceptional. Thank you so much for updating my details, explaining in detail about my order and solving what I would’ve thought to be a challenging request. I didn’t wait to be spok... Ver mais
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Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Ver mais
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Detalhes da empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contato
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
10 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Redouane was really nice when I…
Redouane was really nice when I couldn't get my tracking number she found it and sent it to me lovely person! 5 stars
20 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Filip, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Awesome customer service
Customer Service is always ready to help and very quickly solve the problem. I spoke with Jason today; he was extremely polite, and in less than 5 minutes, my problem was solved. Thanks you
19 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Justyna.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Great customer service mu issue was…
Great customer service mu issue was resolved very quickly
19 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi S.stewart, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Resposta da IQOS UK
Hi, Tahir.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Resposta da IQOS UK
Hi Aryan, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
I had all my issues resolved today
I had all my issues resolved today, Azzy was absolutely brilliant. Thank you IQOS team, great customer service.
17 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Aleksandrina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Daisy sorted everything immediately .
Daisy sorted everything immediately .
17 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Paul, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The rep who works in Chester uk is very…
The rep who works in Chester uk is very friendly signed me up to the zyn website gave me a free packet of zyns top class service
17 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi S.stewart, thank you for your review.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Efficient and professional
Azzy was very helpful and efficient . He sorted everything very quickly and was thorough.
16 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
REDOUANE Was amazing really helped me…
REDOUANE Was amazing really helped me out with my replacement and was really speedy with the process and everything was really smooth.
15 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Leonie.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Online support
The team were knowledgeable and helpful on the chat today. It was a pleasure to deal with them.
14 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Jennifer, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Redouane was very helpful in achieving…
Redouane was very helpful in achieving a resolution to.my issue.
13 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Richard, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great customer service 🤗
10 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Daniela, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Customer service is great
Customer service is great. Jason was very helpful in helping me log into my old account from 4 years ago.
10 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Kristy.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Jason was very helpful and quickly…
Jason was very helpful and quickly sorted out an issue with my order thank you !
10 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Karolina.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Almost perfect
If sticks are a little bit longer then it will be perfect.
9 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Max,
Thanks for your feedback We're always looking for ways to improve.
We've reached out to you privately to offer support. Please check the email address linked to your Trustpilot account, including your spam/junk folder, as our message may have landed there.
We look forward to hearing from you.
Marion, IQOS Team
Resposta da IQOS UK
Hi Frederico, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Bilal was very helpful and polite…
Bilal was very helpful and polite remedying my issues.
8 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi, Michael .
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
I visited their pop up store in Romford
I visited their pop up store in the liberty in Romford, ellie was so helpful. She was so friendly and polite. I'm definitely going to use them again.
6 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hi Shannon, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
On time as usual within time slot and…
On time as usual within time slot and in perfect condition
6 de setembro de 2026
Avaliação não solicitada
Resposta da IQOS UK
Hello, Brent.
We are very happy to read that you are enjoying your IQOS. Indeed, with IQOS, our aim is to provide adult smokers with better alternatives than cigarette smoking and a smooth switching process.
Have a good day.
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