As a landlord it's important to have clear communication & support from your dedicated property manager. I can't thank Tina Margetts enough as she always works with you to provide a satisfactory outco... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have recently reclaimed one of my rental properties in Sutton Coldfield. Abbie Clark throughout this process as been first class and I would like to take this opportunity to thank here for he... Ver mais
A empresa respondeu
Excellent service , which combines being professional and friendly. Always respond quickly to requests. Individuals who have personally assisted me with all aspects of managing my buy2let property a... Ver mais
Sam Richards has been our property manager for quite a number of years now and we have always found her to be professional, capable and approachable in her dealings with us. She has been supportive a... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre John Shepherd Estate Agents
Escrito pela empresa
Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
Informações de contato
33 Colmore Road , B3 2BS, Birmingham , Reino Unido
- 0121 647 5444
- enquiries@johnshepherd.com
- johnshepherd.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service , which combines being professional and friendly. Always respond quickly to requests.
Individuals who have personally assisted me with all aspects of managing my buy2let property are Lauren Foster , Teresa Freville , John Blythe and Rebecca Marsh.
4 de novembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
5 ⭐️⭐️⭐️⭐️⭐️ for Tina!🥳
3 de novembro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your feedback Chris. We love to hear that Tina has been so helpful and professional and that we have met your expectations. If you ever need anything further, please don't hesitate to reach out, we are always here to help.
Very happy with Lauren
Very happy with Lauren, she answers e mails
And deals with problems promptly
Other members if staff are just as helpful.
3 de novembro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for taking the time to leave a review. We are delighted to hear that you have been very happy with the service you have received from Lauren and the team and that we have been able to deal with any issues promptly. We really appreciate your feedback and look forward to continuing to support you.
Lauren
Lauren from
The redditch branch is very efficient and gets things done
3 de novembro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for taking the time to leave a review. We are delighted to hear that Lauren has provided such efficient service and has been able to get things resolved quickly for you. Thank you again for sharing your experience and we look forward to continuing to support you moving forward.
Amazing service , Lauren foster at John shepherd
I can’t fault the agents at John shepherd they are always ready to help, and even check up on you through emails to see if everything is ok! Any inspections are dealt with to suit myself at times and days suitable and they are very respectful of your home when there. Amazing! Lauren foster is a lovely lady who checks in with me to see all is ok!
3 de novembro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for taking the time to share your lovely review. We are delighted to hear that you've had such a positive experience with our team. We also appreciate you taking the time to share your recognition for Lauren and will ensure that this is passed onto her directly. We really appreciate your feedback and thank you for choosing John Shepherd. 😊
Dan Powell was our agent
Dan Powell was our agent, a brilliant guy, explained all the process without even being accepted by the landlord.
He assured us that we will get an answer in 2 days from the Landlord and we got it 👍
26 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your experience, Denis. We are delighted to hear that Dan provided you with clear guidance throughout the process. Our team strives to be professional and communicative, ensuring you receive reliable support. If you need anything further, please don't hesitate to reach out.
Great communication prior to moving and…
Great communication prior to moving and great support during the first weeks after moving in/getting everything set up. Speedy response to any queries from Lara especially.
28 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your kind review! We are so pleased to hear that you received great support throughout your move and settling-in period. A special thank you for recognising Lara's speedy communication and assistance, we are glad to hear that we were able to provide great customer service and a positive experience. Thank you again!
I have had a very positive experience…
I have had a very positive experience with my housing agency. The team has been helpful, supportive, and professional throughout my experience. I appreciate the time they take to listen, offer advice, and provide assistance whenever needed. Their support has made a real difference, and I am grateful for their hard work and dedication . I would happily recommend this housing agency to others looking for a supportive and reliable service. Thanks you Gita Patel
27 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your kind review. We are so pleased to hear that you've had such a positive experience with our team. It's wonderful to know that the support, guidance, and assistance you received have made a real difference. A special thank you for recognising Gita Patel, and we will ensure your feedback is shared with her directly. We truly appreciate your recommendation and look forward to continuing to support you in the future. 😊
I have recently reclaimed one of my…
I have recently reclaimed one of my rental properties in Sutton Coldfield.
Abbie Clark throughout this process as been first class and I would like to take this opportunity to thank here for helping me so very much.
Thank you Abbie, John Shephard are lucky to have you
Philip
27 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your experience Philip. We are thrilled to hear that Abbie provided you with first-class support during your journey with us. We appreciate your recommendation and will ensure that this is passed onto Abbie directly. Thank you again and if there is anything further we can support with, please don't hesitate to contact us.
Gita Patel has been really helpful for…
Gita Patel has been really helpful for any issue that I have in my apartment.
27 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your experience Deborah. We are delighted to hear that Gita has been so helpful with your apartment issues. Our team strives to provide reliable guidance and support, and it's wonderful to know that you feel supported. If you need anything further, please don't hesitate to reach out, we are always here to help.
Megan was beyond helpful and friendly
Megan was beyond helpful and friendly , during my 2 viewings for my flat she answered all questions and helped me understand everything that came along with renting due to it being my first time. a great person and and a credit to the john shepherd brand
15 de setembro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for taking the time to share your review Cam. We are delighted to hear that Megan provided you with helpful and professional support during your viewings. If you have any further questions, please don't hesitate to reach out to us, we are always happy to help.
Great reliable Services company
We got the quick response and professional support from Ms Gita Patel who is a staff of John Shepherd (Birmingham). We felt responsive and supportive to our property.
21 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your kind words Tom. We are delighted to hear that you received quick and professional support from our team, especially Gita. We strive to be communicative and helpful, ensuring you feel supported with reliable guidance. If you need anything further, please don't hesitate to reach out.
Poor communication
My heart sinks when I am interested in a property being advertised by John Shepherd because I know it is near on impossible to obtain a viewing.
Telephones are unanswered, voicemails are unreturned and email enquiries are not responded to. Making an already stressful process, much more distressing.
20 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Hi Rachel, Thank you for taking the time to share your review however I am sorry to hear of your experience with us. I have checked our system and unfortunately we cannot see your information or any enquiries from you relating to any properties. We of course would love to support you with our search. Please do reach out to us at laura.heaven@johnshepherd.com with your details and further information regarding your search and I will be sure to pass this onto the relevant team who can support you. Thank you again and we look forward to hearing from you soon.
Wow, John Shepherd put the WoW factor back
Wow. From the first meeting with Mandi, subsequent follow up discussions with Jayne, Dan and final account settlement with Maria has been a wonderful experience. I have been with John Shepherd since 2022 and I can truely state, staff, service, and professionalism is there best of the best.
24 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you Sajid for your wonderful review and for your continued trust in John Shepherd since 2022. We’re absolutely delighted to hear that your experience has been such a positive one. It’s fantastic to know that Mandi, Jayne, Dan and Maria all played a part in providing the high level of service, support and professionalism that you have come to expect from us. We pride ourselves on delivering an excellent customer experience at every stage, so your feedback means a great deal to the entire team. Thank you once again for your kind words and recommendation. We look forward to continuing to support you for many years to come.
Viewed a property with Megan
Viewed a property with Megan, she was amazing showing me around n answering my questions. Thank you Megan.
20 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your kind words Ann. We are thrilled to hear that Megan provided you with helpful and professional support during your property viewing. Our team is dedicated to offering reliable guidance and local expertise to ensure a positive experience. If you have any further questions, please feel free to reach out to us, we are always happy to help.
Property Manager Tina Margetts
As a landlord it's important to have clear communication & support from your dedicated property manager. I can't thank Tina Margetts enough as she always works with you to provide a satisfactory outcome to issues that may arise with a tenancy to put the tenant at ease & reassure you as a landlord. Tina looks at the finer detail & recently highlighted a payment date issue that had been overlooked. Thanks Tina for your support' :: Matt Lee
22 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your kind review Matt. We're delighted to hear that Tina has provided the communication and support you value as a landlord along with supporting your more recent queries and ensuring they are resolved timely. Thank you for your continued trust in John Shepherd and we will be sure to pass on your feedback to Tina.
Recommended!
My experience with John Shepherd has always been excellent, very efficient and always friendly. Would recommend indeed - and in particular Lara has recently been very co-operative and helpful in my recent dealings! Thank you Lara :)
23 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for taking the time to share your review. We are thrilled to hear that your experiences have been excellent and that our team, especially Lara, has been so helpful and communicative. We strive to provide reliable guidance and professional support, and your recommendation means a lot to us. Please reach out if you need anything further.
Thank you Tracy and the team
Thank you, Tracy! You and your team have been wonderfully professional and helpful, and you always respond quickly whenever something needs attention or repair in the apartment.
22 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for your lovely review. We're delighted to hear that Tracy and the team have been professional, helpful and responsive whenever support has been needed. Providing prompt communication and ensuring maintenance issues are addressed efficiently is something we take great pride in. We'll be sure to pass your kind comments on to Tracy and the team. Thank you for choosing John Shepherd.
Thank you Lara!
I rented with John Shepherd for over 18 months and would recommend. Lara was super helpful during my checkout process and helped resolve things very quickly - thank you so much!
21 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your experience Taylor. We are delighted to hear that Lara provided you with helpful and professional support during your checkout process. Our team strives to offer reliable guidance and build lasting relationships with our clients. If you need anything in the future, please don't hesitate to reach out to us.
Well done, Lara!
I’ve been with John Shepherd a long time. Most recently, I’ve been very impressed working with Lara Soares White, who has devoted her personal time and attention to helping me deal with a fiddle-some pet ownership request and also repairs. Lara stands out for (1) going the extra-mile to investigate the underlying issues, (2) for explaining these to me clearly, and (3) for providing actionable protocols to consider - all of which makes my role as landlord much easier than it sometimes can be. Many thanks Lara, and thanks John Shepherd.
21 de outubro de 2026
Avaliação não solicitada
Resposta da John Shepherd Estate Agents
Thank you for sharing your experience Manon. We are delighted to hear that Lara provided such professional and helpful support with your pet ownership request and repairs. Our team strives to offer reliable guidance and clear communication, making your role as a landlord easier. We appreciate your trust and look forward to continuing to assist you.
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