Juicy Couture UK Avaliações 

124
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ich muss sagen, dass ich zufrieden mit dem Kundenservice gewesen bin. Meine erste Bestellung wurde aufgrund mangelnder Verfügbarkeit zweier Artikel storniert, mein Geburtstagsrabatt von 15% war damit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have sent an email with photographic proof regarding a faulty item on my order but have received no response, not even an automated acknowledgment. Please contact me to arrange a pre-paid return la... Ver mais

Avaliado com 1 de um total de 5 estrelas

Since this seems to be the only way to get a response from customer services. I ordered back on the 3/10/26 which there was a 20% off deal at the time PINKTRACKSUIT20!. My parcel then got lost by the... Ver mais

Avaliado com 2 de um total de 5 estrelas

I will never order from juicy couture uk directly because it costs £12 to return items that don’t fit, you shouldn’t have to pay to return items especially if you don’t know how they will fit since it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Design de Moda

Escrito pela empresa

Official Juicy Couture UK online store.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

124 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(124)

36 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Bad customer service

Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!

12 de setembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.

With best wishes
Customer Services

Avaliado com 5 de um total de 5 estrelas

Black ballet pumps…

Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟

28 de agosto de 2023
Avaliado com 4 de um total de 5 estrelas

Nothing special

There was nothing amazing about it. It just came it was a little confusing because someone to a picture infringement of my door but left it in the garden

29 de agosto de 2023
Avaliado com 3 de um total de 5 estrelas

Missing item

Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedding a lot on the first wear) . Would avoid buying through the official site

Update: they did fix the issue by refunding the missing item

21 de agosto de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We are not aware of your outstanding request, please re-send your enquiry to service@juicycouture.co.uk, and we can investigate this for you.

We hope this helps.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

The shorts were not delivered to house…

The shorts were not delivered to house but were left at Tavistock news agents bedford
- I went to collect twice but parcel not there apparently it’s in way back to you but payment has been taken

24 de julho de 2023
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are very sorry that DPD had issues with delivering your parcel.

We can see that your refund for this order has been processed as per your request, we hope this helps.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

Avoid ordering from them at any cost!!

Avoid ordering from them at any cost!!
Ordered 2 items (a T-shirt and some leggings), 4 days after they send me an email saying that they don’t actually have that T-shirt and that their website had issues.
A brand as developed as theirs is such poorly updated and maintained.
I Asked them for another T-shirt instead of that one but customer service never bothered to reply .
Couple of days after the carrier failed to attemp the delivery saying that It was refused and deliberately changed the delivery date as they were me (the customer).
Please just avoid these people because they don’t care about their customers and they won’t make up for their mistakes in any way.
You can shop juicy products on urban outfitters, quick delivery, friendly customer service and always up to date.

24 de julho de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are very sorry we had experienced system issues, and that the sale item you had purchased was no longer in stock.

We can see that your refund for this item was promptly refunded to you, and that DPD are reattempting your delivery today!

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review!

We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!

We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.

With best wishes
Customer Services

Avaliado com 2 de um total de 5 estrelas

No communication what so ever

No communication what so ever, parcel wasn’t dispatched for 2 weeks, messaged by email, insta and Twitter and no one replied

5 de julho de 2023
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review!

We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!

We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

Ordered over a week ago

Ordered over a week ago, still not shipped, received nothing more than a confirmation email at time, was supposed to be a birthday present for my daughter which was yesterday. Non existent customer service, shocking considering I’ve spent nearly 200 pounds.

28 de junho de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review!

We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!

We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!

We hope this helps, we are sorry for this delay on this occasion.

With best wishes
Customer Services

Avaliado com 3 de um total de 5 estrelas

Order JC_51484 placed on 18th June and…

Order JC_51484 placed on 18th June and have not received anything other than automated order confirmation email. Tried to email customer service but received no reply. There’s no phone number to call the company. I would like to know where my order is.

18 de junho de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review!

We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!

We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!

We hope this helps, we are sorry for this delay on this occasion.

With best wishes
Customer Services

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