My rug arrived very quickly and feels high-quality for a washable rug. We had another washable rug from another company and it never really gripped the floor well and slid all over the place and event... Ver mais
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Veja o que dizem as avaliações
We were looking for a specific sized rug for our motorhome with plenty of orange in the design. It took us a while but eventually we found this great lively style which we could order to our exact siz... Ver mais
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I had not heard of this site but couldn't resist the rug I eventually purchased. It was as described and I was not disappointed. It is beautiful!! The rug was well packaged and delivery within given... Ver mais
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The site very easy to navigate, very easy to find the size and colour i wanted. The rug itself is excellent quality, really lovely colours and strong looking, doesn't move either as non slip back.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Justrug, we believe creating a home you love should be simple, stress free and inspiring. Our brand was built on one clear idea: design should fit real life, not the other way around. That means style that feels modern, service that feels personal, and values that put people first. Customer happiness is at the heart of everything we do. With free shipping & free returns, shopping with Justrug is designed to be effortless and worry free. We listen, we adapt, and we go the extra mile because trust is not given, it is earned. Justrug is more than a name, it is a community that cares. From the first click to the moment your order arrives, we want you to feel confident, valued and part of our story.
Informações de contato
16192 Coastal Highway, 19958, Lewes, Estados Unidos
- info@justrug.com
- justrug.com
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service and product would…
Excellent service and product would thoroughly recommend
15 de junho de 2026
Resposta da JUSTRUG
Thank you for the recommendation! We're delighted you're happy with both our service and your rug. We look forward to helping you again.
Resposta da JUSTRUG
Thank you! We're so glad you love the rug, and that the folded packaging worked well for you. We appreciate you sharing this and hope to see you again soon.
Color and design was as depicted on the…
Color and design was as depicted on the web site. Quality material and the rug lays flat…would order from them again…
22 de junho de 2026
Resposta da JUSTRUG
Thank you for the thoughtful review! We're so glad the color and design matched what you saw online, and that the quality and flat finish met your expectations. We'd love to welcome you back for your next order.
The rug came quickly and is beautiful
19 de junho de 2026
Resposta da JUSTRUG
Thank you! We're so glad your rug arrived quickly and that you find it beautiful. We hope to see you again soon.
Resposta da JUSTRUG
Thank you! We're thrilled you're happy with both our service and your rugs. We look forward to welcoming you back.
The colors were a little bit muted from…
The colors were a little bit muted from online, but that was fine. Just needed a custom sized rug to fit over our basement door that is in the floor. Paid a good amount for this custom sized, washable rug, but after one wash it shrunk considerably and barely covers the door now. Thinking that it will shrink more every time it is washed. Very disappointed.
16 de abril de 2026
Resposta da JUSTRUG
Hello,
Thank you for sharing your feedback, and we are truly sorry to hear about this issue with your custom-sized rug.
When our official washing and drying instructions are strictly followed (washing in cold water on a delicate cycle, avoiding heavy spin cycles, and air drying only without heat), our rugs should not experience significant shrinkage. We would love to look into your specific case to see exactly what happened.
Could you please reach out to us directly at info@justrug.com with your reference number #17976? If you could also share a photo of the rug and the details of how it was washed, our team will do our absolute best to assist you and find a proper solution.
We look forward to hearing from you and making things right!
Best Regards,
JUSTRUG Customer Support Team
Very generous company.
I ordered a black and white rug runner. When it arrived it was more black and gray. I requested a refund which they approved. They did credit my credit card but stated they were having trouble accepting returns. So, they suggested I donate the rug to a favorite charity. That speaks very well of this company.
17 de junho de 2026
Resposta da JUSTRUG
Thank you for such a kind and thoughtful review — it truly made our day.
We're sorry the runner arrived looking more black and gray than the black and white you expected. We know that's not what you ordered, and we appreciate your patience while our returns process was temporarily delayed. We're glad we could still process your full refund quickly, and we hope the rug brings some warmth to the charity you chose.
Reviews like yours mean a great deal to our small team. Thank you for giving us the chance to make things right, and we'd be delighted to welcome you back anytime.
The rug is beautiful
The rug is beautiful. It was shipped in a timely manner. Great vendor.
15 de junho de 2026
Resposta da JUSTRUG
Thank you so much for the wonderful review! We're thrilled you love your new rug, and we're glad it arrived quickly. It was a pleasure having you as a customer — we'd love to welcome you back anytime.
Great quality
The availability of a 10 x 10 was a plus. The quality of the rug exceeded expectations and the colors were perfect, as pictured on the website.
10 de junho de 2026
Resposta da JUSTRUG
Thank you for the fantastic review! We're so glad the 10x10 was just what you were looking for — square sizes like that can be hard to find, so we're happy we had it. It's wonderful to hear the quality exceeded your expectations and that the colors matched exactly what you saw online. That's exactly what we aim for.
Thank you for choosing JUSTRUG — we'd love to welcome you back anytime.
The rugs are great and shipped quickly.
17 de junho de 2026
Resposta da JUSTRUG
Thank you for the great review! We're so glad you're happy with your rugs and that they arrived quickly. It was a pleasure having you as a customer — we'd love to welcome you back anytime.
I LOVE my rugs
I LOVE my rugs! They are beautiful and durable! I will be purchasing another one soon.
24 de setembro de 2025
Resposta da JUSTRUG
We love that you love your rugs! Thank you so much for the kind words — beautiful and durable is exactly what we aim for. We can't wait to help you find your next one whenever you're ready. Welcome back anytime!
Resposta da JUSTRUG
Thank you for the great review! We're so glad you loved the rug and that the ordering and delivery went smoothly. It was a pleasure having you as a customer — we'd love to welcome you back anytime.
Beautiful rug and excellent customer…
Beautiful rug and excellent customer service!
15 de junho de 2026
Resposta da JUSTRUG
Thank you so much for the kind words! We're thrilled you love your rug, and it's wonderful to hear our team took great care of you. It was a pleasure having you as a customer — we'd love to welcome you back anytime.
The rug looks exactly like the picture
The rug looks exactly like the picture.
It was the advertised size.
The price was acceptable.
The delivery took longer than expected, but it was worth the wait.
15 de junho de 2026
Resposta da JUSTRUG
Thank you for the thoughtful review! We're so glad the rug matched the picture and the size exactly — accuracy really matters to us. You're right that delivery took a bit longer than expected, and we appreciate your patience; we're always working to improve our shipping times. It means a lot to hear it was worth the wait. We'd love to welcome you back anytime.
Excellent
Excellent sizing options. Looked like the pictures, good quality, fast delivery.
15 de junho de 2026
Resposta da JUSTRUG
Thank you for the excellent review! We're so glad you found the right size — offering a wide range of sizing options is something we care a lot about. It's wonderful to hear the rug matched the pictures, met your quality expectations, and arrived quickly. It was a pleasure having you as a customer, and we'd love to welcome you back anytime.
Resposta da JUSTRUG
Thank you so much for sharing this! We're delighted to hear that ordering was easy and that your new rug turned out beautiful in your space. Making the shopping experience effortless and delivering rugs you'll love is exactly what we aim for at JUSTRUG. We hope your beautiful new rug brings warmth and style to your home for years to come. Thanks again for choosing JUSTRUG!
Resposta da JUSTRUG
Dear Steven,
Thank you for bringing this to our attention, and we are very sorry to hear about the issue with the edges of your rug.
Our rugs are designed to withstand regular vacuuming, so this is definitely not the quality standard we expect. We would love to look into this for you right away and see how we can assist.
Could you please contact us directly at info@justrug.com with your reference number #13815? If you could also share a quick photo of the frayed edges, it will help us find the best possible solution for you.
We look forward to your email and making this right!
Best Regards,
Jamie
Quality product that arrived quickly
The product shipped quickly. Product is very well made. Cleaned up very well in the washing machine.
10 de junho de 2026
Resposta da JUSTRUG
Thank you so much for this wonderful review! We're delighted that your rug shipped quickly and that the quality lived up to your expectations. It's great to hear it cleaned up beautifully in the washing machine too — that's exactly what our washable rugs are designed to do, combining easy care with lasting quality. We truly appreciate you taking the time to share your experience, and we hope your washable rug continues to look great wash after wash. Thanks again for choosing JUSTRUG!
Resposta da JUSTRUG
Thank you so much for the kind words! We're so happy to hear your new rug arrived quickly and that you're loving how beautiful, thick, and well made it is. Quality and fast shipping are exactly what we strive for at JUSTRUG, so it means a lot to know we delivered on both. We hope your beautiful rug brings comfort and style to your space for years to come. Thanks again for choosing JUSTRUG!
Highly recommend
Beautiful rug and is as shown online; vibrant colours. Very pleased as coordinates well with decor. Shipping was extremely prompt and we were kept well informed of delivery by courier.
26 de junho de 2026
Avaliação não solicitada
Resposta da JUSTRUG
Thank you so much for the lovely review! We're delighted your new rug arrived quickly and looks just as vibrant in person as it does online. Hearing that it coordinates beautifully with your decor truly makes our day — that's exactly the fit we hope every JUSTRUG rug brings to a home. We'll share your kind words about the delivery updates with our team, and we'd love to help you find your next rug whenever you're ready.
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