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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Your product is the most dysfunctional, frustrating, and over priced I have ever encountered. The device fails to work (with multiple devices fully charged and a full pod) much of the time.... Ver mais

Avaliado com 3 de um total de 5 estrelas

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Ver mais

Avaliado com 4 de um total de 5 estrelas

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Loja de vaporizadores

Sobre JUUL

Escrito pela empresa

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

JUUL what is going on?

I have placed two orders and neither has arrived. One says it has been delivered the other says it has been dispatched. JUUL what is going on?

I have placed many orders before, seems JUUL is broken!

9 de junho de 2025
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

Dear Donald.

We're really sorry to hear that you were dissatisfied with your experience. We've looked into this and can see that you've been in touch with a member of our JUUL Care Team, who has resolved this for you. If we can help with anything further, please let us know.

Kind regards,
JUUL Care Team

Avaliado com 1 de um total de 5 estrelas

Battery doesn't last very long.

Battery doesn't last very long.
Flavours are ok, but when you put it down and go to use it again, you get a mouthful of the nicsalt or whatever you use. Not a nice experience at all.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 1 de um total de 5 estrelas

Terrible

Absolutely terrible service from JUUL. I paid extra for next-day delivery, and not only did they fail to deliver on time, but they also completely ignored my request for a refund on the delivery charge. After multiple emails, they acknowledged the delay was their fault but still refused to refund the fee for a service they did not provide.

It’s unacceptable to charge customers for something you can’t fulfil and then ignore refund requests. If you’re thinking of paying for next-day delivery, don’t bother—you might not get your order on time, and they won’t take responsibility. Avoid this company if you expect basic customer service and accountability.

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue with your order. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Avaliado com 2 de um total de 5 estrelas

i found the last pod didnt last more…

i found the last pod didnt last more than an hour when it usually lasts the best part of a day this has happened a couple of times with summer menthol my favourite .sort it out as it can be very costly and i cant always get them freely.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Avaliado com 1 de um total de 5 estrelas

Vaping juul 2 for two weeks now

Vaping juul 2 for two weeks now. It is burning my tongue badly. My tongue is burned and sore now, unfortunately will have to switch back to cigarettes.

21 de janeiro de 2025
Avaliação não solicitada
logotipo da JUUL

Resposta da JUUL

We are sorry to hear about the issues you’ve described. First and foremost, we recommend contacting a healthcare provider for any health-related questions. Please contact our JUUL Care Team for further support - https://support.juul.co.uk

Avaliado com 4 de um total de 5 estrelas

Flavours are good and not too sweet

Flavours are good and not too sweet. The device is practical and charges quickly. Overall a satisfying experience. Would appreciate new flavours and lighter nicotine strengths to be on offer.

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great value easy to use vape

Great value easy to use vape. Slimline, rechargeable & doesn't leak. Juul are a professional company to deal with, your prescription is delivered on time every month. They also recycle your used pods in a free post supplied bag.

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use

Smoked for 55 years this product definitely help me give up . I tried other vapes which made me cough. Juul never made me cough . Love how you can choose different flavours..l would definitely recommend.

17 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the Juul2 for my parents to…

I bought the Juul2 for my parents to help with quitting, they love it! It has a nice sleek design and isn’t as sweet as disposable I would definitely recommend my parents love it, it would be much better if they have a variety of flavours

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loved the device

Loved the device, helped me cut down the use of nicotine and I had a lovely experience in the store as well. Can’t wait to see some new flavours.

6 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

JUUL2 helping me stop smoking

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also find the design really sleek. It’s good that’s it’s reusable in comparison to other options. Really happy with product and hopes it continues to help me on my quitting smoking journey👍

28 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

JUUL Staff

I came back to this store again, the staff here are wonderful, top tier staff members. Would 100% recommend

9 de dezembro de 2024
Avaliação não solicitada

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