I wore a dress today (7/19/26) to church and received many compliments. Kelly OBI NY years ago had amazing style and service. I would have continued supporting the designer if it were still available... Ver mais
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Veja o que dizem as avaliações
I have been trying to return a jacket for over a month. Get return emails about how busy they are and they’ll get back to me. This feels like they are going to file bankruptcy or go out of business. E... Ver mais
Not sure what happened with this company. Initially they were so attentive amazing service, they must’ve changed ownership and management. My husband purchased a 100 gift card for me, I tried to use i... Ver mais
I was attracted to the site, after a very influential CEO Makeup artist I'm familiar with who purchases from Kelly Obi. I purchased my item November 11th, as a Christmas gift & never received it! No a... Ver mais
Detalhes da empresa
Escrito pela empresa
We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
Informações de contato
78 John Miller Way #1034, 07032, Kearny , Estados Unidos
- 3476748918
- care@kellyobi.com
- kellyobi.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolute garbage
Absolute garbage. I didn’t get one outfit. The outfit that I did get didn’t fit according to the measurements on the website. I applied through their process to return it for refund and no one got back to me. And a sweater that I ordered as an XXL came in a XS and could probably fit on a child. No accountability. Stuff is not from NY - all Chinese knock offs. Don’t waste your money!
Do not buy from this company
Do not buy from this company. I never received my Package, but they claimed it was delivered. They are frauds

Resposta da KELLY OBI NY
Placed an order from two items…
Placed an order for two items September 13 or 14. I followed up a couple days later. Customer service responded then, and assured me the dresses would be curated, obtained and shipped to me. However they did not give me any time frame. I followed up this past Friday, September 26,2024 and again today. They have ignored my inquiries. It's unfortunate that companies do this. And now I have to go through hoops to cancel this order and get my money refunded.

Resposta da KELLY OBI NY
Unwearable.
The dress I ordered took nearly a month to arrive, so they sent me a discount coupon...that doesn't work. When the dress did arrive, I discovered that the neck hole is sewn such that I can't even pull it over my head. And now I have to PAY for the return? This company is a joke.

Resposta da KELLY OBI NY
Said this shoe was made of leather!
Said this shoe was made of leather, and it is NOT! I am a Law Clerk in Canada and will be posting my experience on FB as well as other platforms. Shoes arrived today and NOT leather but priced as if leather!

Resposta da KELLY OBI NY
I recently purchased a pair of shoes…
I recently purchased a pair of shoes and was disappointed by the poor quality. Additionally, Kelly Obi charges a $5 return label fee, yet requires customers to print the label themselves. I have reached out for clarification on this fee, but my expectations for a satisfactory resolution are low.
Scared at first! Very happy now!
I was leery of ordering because a few orders from China were lost or sent to the wrong address. However, the item I wanted was too pretty to pass up. My only problem was the communication at the beginning of the order. Not enough feedback as to where my order was. After I contacted you, everything began to proceed. I received the sweater and I am in love. It is a quality product, looks great and was a great value. I am a computer idiot, so don't expect a picture! I am very satisfied and will order again when my next SSI check comes in! I am 69 years old!

Resposta da KELLY OBI NY
Fun and Colorful
Wait, what? I logged in to write a review and I am shook at some of the reviews. Kelly Obi is one of my favorite places to order fun clothes. I’ve ordered probably a half a dozen times and I’ve never had any issues. They always have fun, colorful items that fit my style. I often get compliments on the items I’ve worn from Kelly Obi. I will continue ordering from them as I’ve never once had any kind of issue receiving my order. They are always getting new things in so I’m constantly checking back for what I can add to my wishlist next.
Order #31933

Resposta da KELLY OBI NY
I purchased a top 31st August 2024…
I purchased a top 31st August 2024 awaiting delivery (silver sequin top with red lettering LOVE) I monitored the delivery on the app, however when I looked next, the order had disappeared.
I have sent proof of my bank statement that £39.95 has been taken. I have emailed with the proof and still waiting for a response. This item was for an event which will have passed tomorrow. I would like a courteous reply. I was a very good customer, however will not order anymore from Kelly Obi until I receive a full refund!

Resposta da KELLY OBI NY
For starters
For starters, I placed an order on 8/29 and a shipping label wasn’t created until September 8th. Since then it’s gone to a “shipping partner” twice, the 9th and the 14th with no expected delivery date. I didn’t read the reviews until after placing my order so I immediately found another option just to be on the safe side.. low and behold it’s 9/16 and I still don’t have an update or delivery. I’ve already received my items from the other company which arrived in 5 days. The return window for Kelly Obi is 14 days, how? This is crazy. I’m highly disappointed and won’t be purchasing again.

Resposta da KELLY OBI NY
Horrible order
Quality of coat waa not as pictured
when I ordered it was so shrin wrapped and balled up that it a wrinkled mess
Will not be ordering from here ever again nor should anyone else

Resposta da KELLY OBI NY
Y Harr please don't disappoint me you…
Y Harr please don't disappoint me you have a fabulous website that's why I decided to order but reading some of the reviews makes me wonder will I receive my items I cross my fingers and hope so my order #46764 which I placed on sept 11th 2024 my money was take. Off my card and it's saying complete my order I haven't received a email as yet.

Resposta da KELLY OBI NY
Zero stars so far ..
Zero stars so far ... placed order weeks ago, paid in full, no acknowledgement email , order pending on App, no contact, can't get through to customer service on App or any other way ..... fed up.

Resposta da KELLY OBI NY
LOVE THE DRESS!
LOVE THE DRESS!! THE CUSTOMER SERVICE IS VERY HELP FULL WILL BUY AGAIN.

Resposta da KELLY OBI NY
I wish I could give 1 star
I wish I could give 1 star. The quality of clothing is not at all as advertised. This company reminds me a lot of Souk and Sepia. Idk if they are affiliated, but I do know what I order wasn’t as advertised. I will be filing a claim with the Federal Trade Commission. Tired of these companies taking my hard-earned money for false advertising!!!!

Resposta da KELLY OBI NY
I have ordered many items from this…
I have ordered many items from this site. The clothes are quality and super cute. I love the styles available. I have on received one item that was damaged and I was able to fix it myself. Overall I give them 4 stars.

Resposta da KELLY OBI NY
Great Experience With Kelly Obi
I absolutely love Kelly Obi! I've ordered several pieces from their collections, and every experience has been nothing short of fantastic. The quality of the merchandise is top-notch, and the fashion is both unique and trendy. Each piece feels like a statement, and I always receive compliments when I wear them. The shopping experience is seamless, and the customer service is excellent. Kelly Obi has become my go-to brand for fashion that stands out in the best way possible. Highly recommend!

Resposta da KELLY OBI NY
Bad Experience/Very slow service
Very slow service! I honestly think this company only cares to respond to bad reviews on trust pilot! I ordered 10 days ago from this store. 2 days ago, I got a message saying one item is out of stock offering a store credit or refund and discount card. I requested a refund. I don’t have that yet. Despite the much quoted shipping time in other reviews, I have neither got a shipping notification or any items shipped for the other items in my order. Once I suggested I’d like a refund as it does not seem these items will get to me on time, the company ghosted. 3 emails and not a single one answered till now once. Before I requested update on my order and the refund, responses to emails were quick. So I have no items, no response to the refund, no shipping notification, nothing.
*Updating this because the narrative in the response review response is misleading. I messaged Thursday, Friday and Saturday with no response…even though we had exchanged emails back and forth on Thursday till I requested a refund then silence. As soon as shipping was done, they then responded to my emails saying they did not see the messages and the goods are already shipped.

Resposta da KELLY OBI NY
I just discovered this site and I love…
I just discovered this site and I love shopping here! Great products, great prices and everything that I have purchased has been well made. The delivery for me does take some time but I am ordering from Canada and I buy a lot of stuff overseas as well so I know it’s not Amazon shipping and I’m okay with the delivery times as the items that I have purchased from Kelly Obi are worth it! Keep on providing great service, fashion and prices!

Resposta da KELLY OBI NY
No longer a zero
I initially gave Kelly Obi a one star review based on the comments below, but because I eventually received a refund and a massive discount code I updated with three stars. I will give her another try.
"I ordered a dress and the status not yet shipped continued to be active after a few days. I inquired about my order and when/why it hadn't been shipped and my order was canceled which customer service claimed I requested, not true. I was also told I had been issued a refund, it never happened. I have repeatedly contacted customer service seeking a resolution, but they no longer respond to my emails. I was scammed out of money and the dress I ordered. "

Resposta da KELLY OBI NY
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