Great quality products, I love the Angel Wash and Angel Rinse for fine , coloured hair, heat protection volume products. KM always has great and regular offers. Be good to see the Mega Murphy duos to... Ver mais
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Veja o que dizem as avaliações
Fabulous products, my hair feels thicker, I am told my hair smells gorgeous and for me my hair looks and feels amazing. Customer service is excellent, the web is easy to use and product information... Ver mais
A empresa respondeu
I purchased the trio of volumising mousse, conditioner and shampoo. I have used the anti gravity spray for several years and so was hopeful that my new purchases would also become favourites. How... Ver mais
A empresa respondeu
Fantastic shampoo/conditioner but in terrible packaging. Hard to open tops, impossible to get the shampoo/conditioner out. If you turn them upside down to drain they tip over, they also slip out of yo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Salon-quality, performance-driven hair care.
Informações de contato
Unit 1A, Bulwark Industrial Estate, NP16 5QZ, Chepstow, Reino Unido
- help@kevinmurphystore.com
- kevinmurphystore.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good products at good prices.All your…
Good products at good prices.All your products have improved the condition of my hair.Delivery always very prompt.Thank you Alison

Resposta da KevinmurphystoreUK
Good experience
Ordering was straightforward and the purchase arrived on time. I am very pleased with the products and will be purchasing again as I was able to recreate the effect achieved by my stylist.

Resposta da KevinmurphystoreUK

Resposta da KevinmurphystoreUK
Kevin Murphy Angel wash
Har prøvd serien KM angelwash serien og den virker uttynnet , håret skummer ikke før hatt i shampoo 3 ganger og lukten er ikke god. Synes også håret blir rart etterpå, føles litt sånn fett. Anbefaler ikke og i tillegg er det dyre produkter.
Ordered next day delivery - still waiting one week later
Ordered mini shampoo and conditioner for next business day delivery. It’s now a week later and I am still waiting. Frustratingly Kevin Murphy seem to have no idea where the products are, whilst Yodel says they are still with the sender!
Save your money and energy and shop somewhere else!

Resposta da KevinmurphystoreUK
I really like Kevin Murphy products but…Terrible Customer Service
I really like Kevin Murphy products but unfortunately their customer service is terrible. Their products are pricey and they refuse to give a refund or credit if you are unhappy with a product that you try. When you email them about a problem or a question about a product their answer is vague and really doesn’t answer your question or address the problem at all. You would think a company with good products would make an effort to have a decent customer service department. Evidently they just don’t care.

Resposta da KevinmurphystoreUK
Perfect
Quick delivery, very happy with shopping experience!

Resposta da KevinmurphystoreUK
Great products and fast shipping.

Resposta da KevinmurphystoreUK
A product for every problem
Products uses are well described

Resposta da KevinmurphystoreUK
Love Kevin Murphy products
Love Kevin Murphy products, my hair is so much healthier, I use the detox shampoo twice a week, Angel wash shampoo and conditioner any other time. I also have 2 of their styling products, brilliant.

Resposta da KevinmurphystoreUK
KM boar brush $50
BAD Kevin Murphy boar brush $50
Bristles feel & behave like nylon. Causes static and bristles fall out with one pass. A horrible brush. Purchased as a gift so that makes the experience worse.
Customer service does not exist there
I have made an order on the official website and I have not received it. I tried to contact customer service a couple of times but I still did not get any reply, more than 10 days passed by. I doubt that I will receive my order or get a refund, extremely disappointed…
Muy mal producto y junto a un mal…
Muy mal producto y junto a un mal professional fue una perdida de dinero
I would give it less than 1 star
I would give it less than 1 star. Product was terrible for my hair. I HATE it! Tried to return products and was told that I could only return UNOPENED products. I'm not sure how you could possibly know if this was a great product for your hair if you didn't try it. Would not recommend!
I really wish I had read this before…
I really wish I had read this before buying anything. I purchased the Blonde Angel wash shampoo and treatment, but they’ve left my hair feeling greasy and in poor condition. Despite the hefty price, they’re refusing to give me a refund.
I have been a loyal km client for…
I have been a loyal km client for years. I recently reordered my plump wash shampoo and conditioner and have been so disappointed. The conditioner has completely changed, has a disinfectant smell and the consistency is thin and different. What has made me panic is my hair has been falling out and left greasy and needing washing every day which isn’t normal. I thought it was just me but when I have reordered it’s been the same and friends who have ordered have noticed the same thing. I have emailed customer service on numerous occasions but no response. I have now completely switched from using
My girlfriend has been a loyal customer…
My girlfriend has been a loyal customer for years. They are unable to deliver their goods due to their choice of courier. I would avoid at all costs. Unless you believe in disappointment.
I placed an order for several products…
I placed an order for several products on November 9th, and today is November 20th, but the order still hasn’t arrived. I contacted customer support, but their response was slow. Eventually, they said there would be express delivery the next day, but nothing arrived. Terrible service and attitude towards customers.
No customer service from any platform!
Emailed two different emails regarding a product which was continuously out of stock. To this day I had no reply. I contacted a different supplier at a later stage who happened to browse and see it was back in stock with Kevin Murphy Store so I went and ordered. Unfortunately the product had changed and it's not the same - it was a brilliant product, now only a 'will have to do' product. For that money I'm going to look elsewhere, however it does have it's pluses - it doesn't get sticky or flake.
The lovely scent it used to have is also gone. I need to use more too than I used to.
Poor customer service - missing items
I ordered liter bottles of shampoo and conditioner and they arrived without pumps. CS reply time is 3+ days and I’ve had to open 2 separate tickets because I still don’t have my pumps and over 2 weeks later, CS is nowhere to be found. If you’re going to retail at luxury prices, your back end support function should also be operating at a luxury brand level. Get your operations together.
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