KevinmurphystoreUK Avaliações 

95
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great quality products, I love the Angel Wash and Angel Rinse for fine , coloured hair, heat protection volume products. KM always has great and regular offers. Be good to see the Mega Murphy duos to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fabulous products, my hair feels thicker, I am told my hair smells gorgeous and for me my hair looks and feels amazing. Customer service is excellent, the web is easy to use and product information... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I purchased the trio of volumising mousse, conditioner and shampoo. I have used the anti gravity spray for several years and so was hopeful that my new purchases would also become favourites. How... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Fantastic shampoo/conditioner but in terrible packaging. Hard to open tops, impossible to get the shampoo/conditioner out. If you turn them upside down to drain they tip over, they also slip out of yo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Salon-quality, performance-driven hair care.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(95)

69 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good products at good prices.All your…

Good products at good prices.All your products have improved the condition of my hair.Delivery always very prompt.Thank you Alison

7 de novembro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Thank you so much, Alison! We’re delighted to hear that our products have made such a positive difference to your hair and that you’ve found both the quality and pricing to be just right. It’s wonderful to know delivery has been consistently prompt too. Your kind words mean a lot to us, and we look forward to continuing to support your haircare journey.

Avaliado com 5 de um total de 5 estrelas

Good experience

Ordering was straightforward and the purchase arrived on time. I am very pleased with the products and will be purchasing again as I was able to recreate the effect achieved by my stylist.

29 de outubro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Thank you for sharing your experience! We’re so pleased to hear that ordering was simple, delivery was prompt, and that the products helped you recreate your stylist’s results at home. That’s exactly what we aim for professional, quality results made accessible. We truly appreciate your support and look forward to being part of your routine again soon.

Avaliado com 5 de um total de 5 estrelas

All good lovely products

All good lovely products

5 de novembro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Thank you for sharing your feedback! We’re thrilled to hear you’re enjoying the products and that everything was just as you hoped. Your support means the world to us, and we can’t wait to welcome you back again soon.

Avaliado com 1 de um total de 5 estrelas

Kevin Murphy Angel wash

Har prøvd serien KM angelwash serien og den virker uttynnet , håret skummer ikke før hatt i shampoo 3 ganger og lukten er ikke god. Synes også håret blir rart etterpå, føles litt sånn fett. Anbefaler ikke og i tillegg er det dyre produkter.

22 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered next day delivery - still waiting one week later

Ordered mini shampoo and conditioner for next business day delivery. It’s now a week later and I am still waiting. Frustratingly Kevin Murphy seem to have no idea where the products are, whilst Yodel says they are still with the sender!
Save your money and energy and shop somewhere else!

25 de outubro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Hi Justine,

Thank you so much for sharing your honest feedback. We're truly sorry that your order didn’t arrive as expected — that’s not the experience we aim to deliver.

We have make things right by resending your order, which is due to arrive today. We hope it reaches you safely and meets your expectations.

Apologies again for the frustration this has caused.

Avaliado com 1 de um total de 5 estrelas

I really like Kevin Murphy products but…Terrible Customer Service

I really like Kevin Murphy products but unfortunately their customer service is terrible. Their products are pricey and they refuse to give a refund or credit if you are unhappy with a product that you try. When you email them about a problem or a question about a product their answer is vague and really doesn’t answer your question or address the problem at all. You would think a company with good products would make an effort to have a decent customer service department. Evidently they just don’t care.

16 de outubro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Hi Cheri,

Thank you for reaching out — I’m really sorry to hear about your experience. That’s certainly not the standard we strive for at Kevin Murphy.

I’ve looked into our customer service records but couldn’t locate any correspondence under your name. Just to clarify, we operate the official Kevin Murphy website here in the UK, and we’re not directly affiliated with the Australian brand or other international retailers.

It’s possible your order was placed through a different Kevin Murphy store. If you’re unsure, feel free to contact us via our website with any order details or screenshots — we’ll do our best to help guide you to the right team.

Avaliado com 5 de um total de 5 estrelas

Perfect

Quick delivery, very happy with shopping experience!

4 de outubro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Thank you very much for your kind review. We truly appreciate your support and look forward to the opportunity to serve you again.

Avaliado com 5 de um total de 5 estrelas

A product for every problem

Products uses are well described

6 de outubro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

Thank you so much! We're thrilled to hear you had a great experience. Your support means the world to us, and we can't wait to welcome you back again soon.

Avaliado com 5 de um total de 5 estrelas

Love Kevin Murphy products

Love Kevin Murphy products, my hair is so much healthier, I use the detox shampoo twice a week, Angel wash shampoo and conditioner any other time. I also have 2 of their styling products, brilliant.

5 de setembro de 2025
Avaliação não solicitada
logotipo da KevinmurphystoreUK

Resposta da KevinmurphystoreUK

We're truly grateful for your positive feedback. Delivering excellent service is our top priority, and it's wonderful to know we met your expectations. Thank you for choosing us!

Avaliado com 1 de um total de 5 estrelas

KM boar brush $50

BAD Kevin Murphy boar brush $50
Bristles feel & behave like nylon. Causes static and bristles fall out with one pass. A horrible brush. Purchased as a gift so that makes the experience worse.

28 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service does not exist there

I have made an order on the official website and I have not received it. I tried to contact customer service a couple of times but I still did not get any reply, more than 10 days passed by. I doubt that I will receive my order or get a refund, extremely disappointed…

27 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would give it less than 1 star

I would give it less than 1 star. Product was terrible for my hair. I HATE it! Tried to return products and was told that I could only return UNOPENED products. I'm not sure how you could possibly know if this was a great product for your hair if you didn't try it. Would not recommend!

18 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I really wish I had read this before…

I really wish I had read this before buying anything. I purchased the Blonde Angel wash shampoo and treatment, but they’ve left my hair feeling greasy and in poor condition. Despite the hefty price, they’re refusing to give me a refund.

17 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have been a loyal km client for…

I have been a loyal km client for years. I recently reordered my plump wash shampoo and conditioner and have been so disappointed. The conditioner has completely changed, has a disinfectant smell and the consistency is thin and different. What has made me panic is my hair has been falling out and left greasy and needing washing every day which isn’t normal. I thought it was just me but when I have reordered it’s been the same and friends who have ordered have noticed the same thing. I have emailed customer service on numerous occasions but no response. I have now completely switched from using

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

My girlfriend has been a loyal customer…

My girlfriend has been a loyal customer for years. They are unable to deliver their goods due to their choice of courier. I would avoid at all costs. Unless you believe in disappointment.

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed an order for several products…

I placed an order for several products on November 9th, and today is November 20th, but the order still hasn’t arrived. I contacted customer support, but their response was slow. Eventually, they said there would be express delivery the next day, but nothing arrived. Terrible service and attitude towards customers.

20 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No customer service from any platform!

Emailed two different emails regarding a product which was continuously out of stock. To this day I had no reply. I contacted a different supplier at a later stage who happened to browse and see it was back in stock with Kevin Murphy Store so I went and ordered. Unfortunately the product had changed and it's not the same - it was a brilliant product, now only a 'will have to do' product. For that money I'm going to look elsewhere, however it does have it's pluses - it doesn't get sticky or flake.
The lovely scent it used to have is also gone. I need to use more too than I used to.

7 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service - missing items

I ordered liter bottles of shampoo and conditioner and they arrived without pumps. CS reply time is 3+ days and I’ve had to open 2 separate tickets because I still don’t have my pumps and over 2 weeks later, CS is nowhere to be found. If you’re going to retail at luxury prices, your back end support function should also be operating at a luxury brand level. Get your operations together.

19 de julho de 2024
Avaliação não solicitada

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