Because when no one else gave me a credit, your company step forward and took advantage of the situation. Don't get me wrong there's one thing I don't like with your rules and it is paying a process... Ver mais
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Veja o que dizem as avaliações
During my time of need and short on finances, Koalafi was really big help. The early payoff option offer-great The easy application process The great reviews Also was partnered with one of my fa... Ver mais
I have been on the phone, email and chat trying to cancel my loan within 2 hours of signing it. I wanted to cancel it because I would have ended up paying $7200 for a $2400 car repair bill. The c... Ver mais
A empresa respondeu
I’ve gotten all my furniture there this month I got 3 whole bedrooms sets and some extra mattress… 2 dinning tables set and 2 vanity sets … the 2 guys that are there are very helpful and they give us... Ver mais
Detalhes da empresa
Escrito pela empresa
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Informações de contato
Estados Unidos
- 844.937.8275
- koalafi.com
4,1
Muito Bom
936 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i ordered a HP printer with my order…
i ordered a HP printer with my order and never received it
5 de abril de 2026
Resposta de Koalafi
We’d like to take a closer look at this for you. Our team will be reaching out shortly to gather additional documentation and details to support your claim so we can conduct a full review and work toward a resolution. If you’d prefer to connect with us sooner or have any information you’d like to share, please don’t hesitate to contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday 8am–9pm EST and Saturday 8am–8pm EST. We appreciate you bringing this to our attention and look forward to assisting you further.
Convenient payments
4 de abril de 2026
Reasonable prices
I like that they had veyr reasonable prices and had the 90 day same as cash option available but they wasn't able to explain exactly how to go about making extra payments if you wanted to pay it off early.
4 de abril de 2026
Easy application
Fast and easy application to compleate. Was able to fix a mechanical issue with my van.
3 de abril de 2026
Good customer service and quick…
Good customer service and quick response for the deal
11 de abril de 2026
Amazing experience
Amazing experience, so grateful that such a service exists for people with troubled credit like myself.
4 de abril de 2026
Printer didn't work and the order was…
Printer didn't work and the order was canceled. I am waiting two weeks for my refund!
11 de abril de 2026
Resposta de Koalafi
At this time, a representative is actively reviewing your concern. We will also be reaching out to the store, as well as to you directly, to gather more details regarding the canceled order and help move this toward a resolution. If you would like immediate assistance or have additional information to share, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your patience and the opportunity to assist you.
The ability to change and check the…
The ability to change and check the status of the account.
11 de abril de 2026
Had no issue getting tires and rims…
Had no issue getting tires and rims with this company when no one else wanted to give me a chance. I’ve already paid back more than half!! Easy to get approved and the app is super easy
11 de abril de 2026
The payment arrangement was not right…
The payment arrangement was not right they did not follow through.
10 de abril de 2026
Resposta de Koalafi
Thank you for your feedback. We’re sorry to hear about your concerns regarding your payment arrangement. Based on our records, the lease agreement does reflect the terms provided at the time of your agreement. However, we would like to better understand what may have caused the confusion or where expectations may not have been met. A member of our team will be reaching out to you directly to gather more details and review your concerns thoroughly. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. We’re available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST.
Payment processing is incredibly slow
10 de abril de 2026
Resposta de Koalafi
Thank you for your feedback. We do offer two payment methods to help ensure flexibility in case one option does not meet your needs. Our goal is to provide options that work best for each customer’s situation. A representative will be reaching out to you directly to provide more details on how these payment methods work and to help you decide which option may be best for you moving forward. If you would like immediate assistance, please contact our Customer Advocacy Team at 844-821-6424 or by email at customeradvocate@westcreekfin.com. Our team is available Monday through Friday from 8am–9pm EST and Saturday from 8am–8pm EST. We appreciate your feedback and the opportunity to improve your experience.
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