I've been very pleased with my experience with Koalafi because they have made it possible for me to purchase things that I need through payments that I can make monthly, instead of having to put out o... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quick and easy to set up, and if I can pay it off within 90 days there is no interest so Im picking that option for the full amount Alex, final answer it will be paid before the 90 days are up!😇... Ver mais
I bought a sofa with Chaise at Mattress & Furniture by Appointment and financed through Koalafi. It was a breeze. When contacting companies, both were very professional and very friendly. I would re... Ver mais
This company needs to fall off the radar. No customers need to go here. I did not take the time to read all of the other comments however, I will say the one comment that needs to stand today is tha... Ver mais
Detalhes da empresa
Escrito pela empresa
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Informações de contato
Estados Unidos
- 844.937.8275
- koalafi.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything ran smoothly and there were…
Everything ran smoothly and there were no issues.
29 de agosto de 2026
Resposta da Koalafi
We’re so glad to hear that everything went smoothly and that you had a hassle-free experience! If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
Thank you for sharing your experience and for choosing Koalafi. Our Customer Advocacy Team is always available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Excellent ,quickly approved ,good…
Excellent ,quickly approved ,good customer service
29 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your feedback! We’re pleased to hear that you had a quick and positive experience and received great service from our team. We appreciate you choosing Koalafi! If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Todas las cláusulas del contrato
La mejor parte es que las cuotas se acomodan a mi tiempo y posibilidades, gracias.
29 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your experience! We’re glad to hear that the payment options fit your needs and that you’ve had a positive experience with Koalafi. We appreciate your trust and taking the time to share your feedback. If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.”
The loan was convenient to help get my…
The loan was convenient to help get my car fixed. But paying back 6k on a 3k loan is a bit ridiculous.
3 de setembro de 2026
Resposta da Koalafi
We’re glad our service was able to assist with your vehicle repairs. Koalafi provides lease-to-own services, and the total cost can vary depending on how the lease is completed. We would like to review your specific lease terms with you, including the available purchase options and other important details, to ensure you have the information needed to understand and navigate your account. A representative will reach out to discuss these details and answer any questions you may have. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We are available Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
price gouging someone in a hard…
price gouging someone in a hard situation making worse for them is aweful
1 de setembro de 2026
Resposta da Koalafi
We understand that customers may turn to our services when facing unexpected expenses or other challenging circumstances. Our goal is to provide an option that allows customers to obtain the goods or services they need when paying the full cost upfront may not be possible. A representative will reach out to gather more details about your experience during the early application process, including the information provided and your initial expectations regarding the lease. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We are available Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Great appreciate the help
2 de setembro de 2026
Resposta da Koalafi
Thank you for the kind words! We’re delighted that we could assist you. If you ever need additional assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
This experience have been so awesome…
This experience have been so awesome and so easy. The customer service is amazing.
2 de setembro de 2026
Resposta da Koalafi
We’re so pleased to hear that you found the process easy and had a great experience with our customer service team. Thank you for choosing Koalafi! If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
We’re sorry to hear that your experience with our customer service did not meet your expectations. We would like to learn more about what occurred and see how we can assist. A representative will reach out to gather additional details regarding your experience. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We are available Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Good customer service
1 de setembro de 2026
Resposta da Koalafi
We appreciate your kind words! Thank you for choosing Koalafi and for taking the time to leave us a review. Our Customer Advocacy Team is always available to assist at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Always ready to help! Thanks
On time of need, this is a trustworthy help and resource
Thanks.
4 de abril de 2026
Resposta da Koalafi
Thank you for the wonderful feedback! We’re pleased to know that you found Koalafi to be a dependable resource when you needed assistance. We appreciate the opportunity to continue providing a positive experience. If you have any questions, please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
We’re glad to hear you found the process easy and had a positive experience with our customer service team. Thank you for choosing Koalafi. If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
This a a predatory lending company
This a a predatory lending company, extreme interest rates and needs to be investigated
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Koalafi
At this time, we are unable to locate an account using the name provided with this review. Please reach out to us directly so we can obtain additional information and identify your account. For additional context, Koalafi provides lease-to-own agreements, which differ from traditional loans and do not charge interest. Our leases include different purchase options and terms that determine the total cost and how the account can be completed. Once we locate your account, a representative can review the specific terms, payments, and available options with you. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Customers should be able to make the…
Customers should be able to make the bi-weekly or monthly payment early without having a second payment drafted because there is a set due date for a payment as long as they are still in the 120 day pay off period.
29 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your feedback. This is an option available to our customers. If a payment is made early, customers may contact us to request that their upcoming regularly scheduled payment be canceled, when applicable. We will reach out to review the available options and provide additional information specific to your account. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
was there when I needed them
was there when I needed them. lease was at a good rate and easy to set up and work with
29 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your experience! We’re glad Koalafi was available when you needed an option and that you found the lease process easy to set up and manage. If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Agent was very helpful!
29 de agosto de 2026
Resposta da Koalafi
We appreciate you taking the time to leave a review! It’s great to know our representative was able to provide the assistance you needed. Our Customer Advocacy Team is also available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Extremely high interest!!
29 de agosto de 2026
Resposta da Koalafi
We’re sorry to hear that your experience has not met your expectations. The total cost of a lease can vary based on the purchase option selected and when that option is completed. We will reach out to learn more about your experience and review the details and available options for your specific lease. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Excellent experience
29 de agosto de 2026
Resposta da Koalafi
Thank you for the great feedback! We’re happy to hear you had an excellent experience with Koalafi and appreciate you taking the time to share. If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
We appreciate you choosing Koalafi. Thank you for sharing your experience! If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
A complete failure in accountability, saved at the very end by Danielle S.
Koalafi’s customer service and escalation process is a complete disaster in accountability, saved only at the very end when I was finally connected with Danielle S. in the Customer-Merchant Advocacy Team. After weeks of total incompetence, stonewalling, and unprofessional tactics from previous agents, Danielle resolved everything transparently. She answered all my questions and cleanly handled my account in just 15 minutes.
Danielle proved what real customer advocacy and true professionalism look like by stepping up, taking immediate ownership, and fixing weeks of bad-faith handling in less than a quarter of an hour. She sincerely apologized and completely understood that basic communication should have been provided on my own account. Rather than making excuses, she immediately jumped into action. I sincerely thank you, Danielle. You truly should be the escalations manager—everyone else, take notes from Danielle.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Koalafi
Thank you for taking the time to share your experience with us. We recognize the importance of clear communication and timely support when addressing account concerns. While we’re sorry to hear that your initial experience did not meet your expectations, we’re pleased that a member of our team was able to provide the assistance you needed and bring your concerns to a resolution.
We truly appreciate your feedback which we will share with the appropriate team. If you need any additional assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
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