I've been very pleased with my experience with Koalafi because they have made it possible for me to purchase things that I need through payments that I can make monthly, instead of having to put out o... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Quick and easy to set up, and if I can pay it off within 90 days there is no interest so Im picking that option for the full amount Alex, final answer it will be paid before the 90 days are up!😇... Ver mais
I bought a sofa with Chaise at Mattress & Furniture by Appointment and financed through Koalafi. It was a breeze. When contacting companies, both were very professional and very friendly. I would re... Ver mais
This company needs to fall off the radar. No customers need to go here. I did not take the time to read all of the other comments however, I will say the one comment that needs to stand today is tha... Ver mais
Detalhes da empresa
Escrito pela empresa
Koalafi's flexible lease-to-own payment options allow you to pay over time for your important purchases—whether you’re building or rebuilding credit or simply want more flexibility.
Informações de contato
Estados Unidos
- 844.937.8275
- koalafi.com
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome I have bad credit and I got 2…
Awesome I have bad credit and I got 2 different leases with koalafi
4 de abril de 2026
Resposta da Koalafi
Thank you for sharing your experience! We’re glad Koalafi was able to provide you with options that worked for your needs. We appreciate you choosing us and are happy to have you as a customer.
If you ever need assistance with your leases, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
We’re sorry to hear that your experience with Koalafi has left you feeling this way. A member of our team will review your account to gather additional details regarding your initial experience and will follow up with you to provide more information and address any concerns where assistance may be available. If you would like to speak with us directly, please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Easy to file and guidance on payment…
Easy to file and guidance on payment was very helpful.
1 de novembro de 2025
Resposta da Koalafi
We appreciate you taking the time to leave a review. It’s great to know that you found the process straightforward and received helpful information regarding your payments. Thank you for choosing Koalafi. Should you need assistance in the future, our Customer Advocacy Team can be reached at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
This is the first time I’ve dealt with…
This is the first time I’ve dealt with you, and it will be the last, because I truly regret the experience. We had an agreement regarding payment, yet you changed everything without notifying me; meanwhile, you keep deducting money from my account every month, even though I have an email from you stating that I had finished paying. I would not recommend doing business with you.
30 de maio de 2026
Resposta da Koalafi
Thank you for sharing your concerns. We understand that you have questions regarding the current status of your account and the payments associated with it. We would like the opportunity to review your account, payment history, and prior communications to provide additional context regarding the terms and activity on the account. A member of our team will follow up to discuss these details with you directly. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
We’re pleased to hear that everything went well and that you had a wonderful experience. We truly appreciate your feedback and thank you for choosing Koalafi. If you ever need assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Terrible the interest rate is…
Terrible the interest rate is ridiculous I spent $712 on brakes and if I do not pay it off in 90 days I have to pay 2 payments a month for 12 months in total $1600 that is more than twice of the original cost. And to top it off you can not make payments by credit card totally a rip off. Talk about screwing over the customer and taking ever dime from them. Stay away
Update 8/21/26 contacted customer advocate like request still absolutely NO help. Everyone beware if you use this company inless you pay off you balance in 3 months they will charge you 120% of the bill.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Koalafi
We’d like the opportunity to review your experience; however, we’re currently unable to locate an account based on the information provided with your review. We’ll need some additional information to locate your account and properly address the specific concerns you’ve raised regarding your payment options and overall lease cost. For additional context, Koalafi provides lease-to-own agreements, which do not have an interest rate. Since the terms and payment options can vary by agreement, we would need to review your specific account before providing additional details. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com so we can locate your account and assist you further. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Agent was conducive
8 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your feedback! We’re glad to hear that our agent was helpful and contributed positively to your experience with Koalafi. If you ever need additional assistance, our Customer Advocacy Team is available at 844-821-6424 or customeradvocate@westcreekfin.com, Monday–Friday from 8 AM–9 PM EST and Saturday from 8 AM–8 PM EST.
Resposta da Koalafi
Thank you for sharing your experience! If you ever have questions or need assistance, our Customer Advocacy Team is here to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
They got great customer service and…
They got great customer service and they also sent me another set of tires when my first set was missing 2 tires. They made sure I got my 2 tires
8 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your experience! We’re glad to hear you received great customer service and that everything worked out with your tire order. If you ever have questions or need assistance, our Customer Advocacy Team is here to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Bad experience I am NOT recommend this…
Bad experience I am NOT recommend this company for any purchase NOT RECOMMENDED!!!! They charge me 300 % extra of your purchase when u begin one payment !!! Is ridiculous how this company earn much money with customer when we trust them like me !!!! But now I’m learning something about KOLAFI ! Please if yall read this be careful with this company KOLAFI never trust them !!! Share share share im very upset about this company!!!!
19 de agosto de 2026
Avaliação não solicitada
Resposta da Koalafi
We would like the opportunity to better understand your experience; however, we have been unable to locate an account based on the information provided with this review. We encourage all customers to carefully review their specific lease agreement and available payment options so they can make an informed decision based on the terms provided. Since each account may have different details, we would need additional information to confirm whether you have an account with Koalafi and review your specific concerns and needs. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com so we can gather the necessary information and assist you. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
I got what I needed in a timely manner.
9 de agosto de 2026
Resposta da Koalafi
We’re happy to hear everything came together quickly and you were able to take care of what you needed. Thank you for trusting Koalafi to be part of your purchase experience! Should you ever need assistance, our Customer Advocacy Team can be reached at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Decided quickly
9 de agosto de 2026
Resposta da Koalafi
We’re glad to hear you had a positive experience with Koalafi. If you ever have questions or need assistance, our Customer Advocacy Team is happy to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Really came in handy when I had a tire…
Really came in handy when I had a tire emergency and no cash at the moment to cover the cost. Very easy to apply.
9 de agosto de 2026
Resposta da Koalafi
We appreciate the opportunity to help make an urgent purchase more manageable! Thank you for sharing your experience! If you ever have questions or need assistance, our Customer Advocacy Team is happy to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Car Repair
My car was in the repair shop (at the dealer). The cost was almost three times what I expected! I applied for and was approved for Koalifi almost instantly!! Great company to work with!
9 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your experience! Unexpected car repairs can come with equally unexpected costs, so we’re glad Koalafi was able to provide a payment option that helped when you needed it. We appreciate your kind words and the opportunity to assist with an important repair! If you ever have questions or need assistance, our Customer Advocacy Team is happy to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Transparency in additional fees assessed to "90 Days Same As Cash"option on Auto Repairs
Difficulty in viewing mobile contract and clarification of calculation of additional fees assessed for "90day same as cash"option upon approval by Koalifi offered by the Auto Repair Shop which ends up being approximately $181.00 in addition to Auto Repairs of approximately $1228 including taxes..So in reality, it's really not 90 days same as cash,(transparency)...It's something wrong with that picture.(transparency)
7 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your concerns regarding the terms and additional costs associated with your agreement. We encourage all customers to review their lease agreement in full before proceeding so they can make an informed decision, as the agreement includes the costs and fees applicable to their specific account. We also work to provide transparency throughout the process by providing two secondary verifications directly through the customer’s selected method of communication. These verifications provide additional information regarding the lease terms and applicable costs before moving forward. We understand you have questions about how these amounts apply to your specific lease. A member of our team will reach out to review these details with you, answer your questions, and help ensure you understand the options available as you move forward with your lease. You may also contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
I don’t have a problem with Koalafi but…
wI don’t have a problem with Koalafi but some of the services I received were not good and after one service was done saying something else was wrong
8 de agosto de 2026
Resposta da Koalafi
Thank you for sharing your feedback. We’re glad to hear your experience with Koalafi has been positive, though we understand you have concerns regarding the services you received. While Koalafi provides the payment option, we’d still like the opportunity to learn more about your experience and determine how we may be able to assist. Please contact our Customer Advocacy Team at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Excelente
Excelente ayuda para quien no quiere gastar su dinero me aprobaron buen dinero para resolver unos problemas.
8 de agosto de 2026
Resposta da Koalafi
We’re glad Koalafi was able to provide a payment option that helped you take care of an important purchase. We are happy we could be there when you needed additional flexibility. If you ever have questions or need assistance, our Customer Advocacy Team is happy to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Koalafi is easy to work with and very…
Koalafi is easy to work with and very convenient.
8 de agosto de 2026
Resposta da Koalafi
Thank you for the great feedback! We’re happy to hear that working with Koalafi has been easy and convenient. If you ever have questions or need assistance, our Customer Advocacy Team is here to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
I have done the lease to buy in the…
I have done the lease to buy in the past and if I wanted to pay it off early, I did before three months. It’s a good program. I kind of wish I would’ve just paid cash for I had the money, but I didn’t for people who don’t have the money and wanna make payments is perfect. It worked out for me over the years. I have done it and it’s a good program.
8 de agosto de 2026
Resposta da Koalafi
We truly appreciate your continued trust in Koalafi and your thoughtful feedback about the program. We’re glad our lease-to-own option has worked well for you over the years and provided flexibility when you wanted to make payments over time. If you ever have questions about your agreement or payment options, our Customer Advocacy Team is happy to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
Resposta da Koalafi
Thank you for the positive feedback! We’re glad to know you had a good experience with Koalafi. We appreciate the opportunity to assist you! If you ever have questions or need support, our Customer Advocacy Team is here to help at 844-821-6424 or customeradvocate@westcreekfin.com. We’re available Monday–Friday, 8am–9pm EST, and Saturday, 8am–8pm EST.
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