Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Ver mais
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Veja o que dizem as avaliações
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Ver mais
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Ver mais
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Ver mais
A empresa respondeu
Detalhes da empresa
- Supermercado
- também em
- Comércio online
- Loja de Conveniência
- Mercearia
- Serviço de Entrega de Mantimentos
- Supermercado Asiático
Escrito pela empresa
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Informações de contato
273 - 275 Ilford Lane, IG1 2SD, Ilford, Reino Unido
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excelente
445 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simply hassle free
Simply hassle free! Order placed, payment made, item received. Pleasant and polite courier.
What more could one ask?
It’s why I use Kugan’s.
Thanks a million, one and all.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Kugans
Dear John, ✨😊
Thank you so much for your kind words and wonderful review! 🌟
We are delighted to hear that you had a smooth and hassle-free experience with us🚀
Providing excellent service is our top priority, and it truly means a lot to know we met your expectations. 🎯🙌
We sincerely appreciate your support🤗 and look forward to serving you again in the future. 🛍️📦
Best regards,
✨ The Kugan’s Team ✨
Do not order fresh vegetables as they get damaged on transit.
Sadly the goods were on time but delivered next door and I received it in the evening. All good except for the 'Tomatoes', few were crushed and rendered useless.
12 de fevereiro de 2025
Resposta da Kugans
Dear Antony 🌟
✨ Thank you for your review! ✨
We’re really sorry to hear about the issue with the crushed tomatoes 🍅.
We always give extra care when packing our fresh vegetables 🥕🌽🥦, and we understand how disappointing it is when they don’t arrive in perfect condition. 😔
While we’re glad your order arrived on time ⏰, we’re working closely with our delivery partners 🚚 to improve handling and reduce the risk of damage during transit. 🛍️📦
Your feedback is incredibly valuable in helping us improve our service 💡.
🎉 Thank you for being a valued customer! 🎉
Best regards,
✨ The Kugans Team ✨
The company has got a variety of Indian…
The company has got a variety of Indian grocery on offer besides perishable. They are the best in preshipment packaging and effective transportation.
They are the best for Indian groceries and perishable vegetable, fruit and meat items.
5 de fevereiro de 2025
Resposta da Kugans
🌟 Dear Dr. Ramesh, 🌟
✨ We truly appreciate you taking the time to share your experience with us! ✨
😊 It brings us great joy to know that you value our selection of Indian groceries and perishable items. Your kind words about our packaging and transportation mean a lot to our team!
🙌 Your trust and support motivate us to keep delivering top-quality service🙌
We look forward to serving you again soon! 🛍️💫
Best regards,
✨ The Kugans Team ✨
I ordered frozen samosas
I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night delivery. Amazing service!
4 de fevereiro de 2025
Resposta da Kugans
🌟 Dear Dr. A A Khan, 🌟
✨ Thank you so much for taking the time to share your experience with us!
😊 Your kind words truly mean the world to our team!
We are absolutely delighted to hear that you were pleased with the quality of our packaging 📦❄️ and delivery service 🚚.
Ensuring that our products reach our valued customers in perfect condition is our top priority ✅, and your wonderful feedback reassures us that we are on the right path! 🌍✨
🙌 Your support and trust inspire us to continue providing the best possible service! 💪💯
We can’t wait to serve you again soon 🛍️💫
Best regards,
✨The Kugans Team✨
Customer service was excellent
Customer service was excellent. Prompt delivery 🚚.
3 de fevereiro de 2025
Resposta da Kugans
Dear Senthil Kumar, ✨🙏
🌟🎉 Thank you so much for your amazing review! 🎉🌟
We truly appreciate your kind words about our customer service 💼 and prompt delivery 🚚.
It brings us so much happy 😊 to know you had a great experience shopping with Kugans Online Supermarket🛒!
Your support means the world 🌍 to us and keeps us motivated 💪 to provide the best service possible! 🚀✨
We can’t wait to serve you again soon! 🛍️
Best regards,
🎀 The Kugans Team 🎀
Prompt customer service and swift delivery.
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with next-day delivery. Thank you Kugans team. Regards. Sushil Singh (Doncaster, DN2).
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Kugans
✨ Dear Sushil Singh ✨
Thank you for your wonderful feedback! 😊
We’re delighted to hear that you’ve had a smooth shopping experience with us. 📦
Your appreciation motivates us to continue delivering excellent service and fast deliveries. 🚚
It’s always a pleasure serving you, and we truly value your support! Looking forward to your next order. 🛒💫
Best regards,
The Kugans Team 🌟
Hi I received my parcel
Hi I received my parcel
All things are good condition and good packaging
Thank you so much
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Kugans
✨ Dear Saranja Mothilal ✨
Thank you so much for your kind feedback! 😊
Your words truly inspire us to keep doing our best! 🌟
✨ Knowing we’ve met your expectations makes us incredibly happy.
Your support means everything to us, and we can’t wait to serve you again in the future! 💫
With warmest regards,
The Kugans Team 🌟
VERY IMPRESSED BY THE EFFICIENCY AND…
VERY IMPRESSED BY THE EFFICIENCY AND CLEANLINESS OF THE PACKING IN AND OUT OF THE PARCEL WILL CONTINUE TO USE Kugans
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Kugans
Dear Yohini Ariyanayagam✨
Thank you so much for your wonderful review! 😊
We are absolutely thrilled by your kind feedback and truly appreciate your generous words.
Your support means a lot to us, and we can't wait to have the pleasure of serving you again in the future.
Best regards,
The Kugans Team 🌟
Great customer service
Great customer service, fast delivery and great products. I would highly recommend and would make a purchase again.
8 de janeiro de 2025
Resposta da Kugans
Dear Kiran Rafiq✨,
Thank you so much for your wonderful review! 😊
We are thrilled to hear about your positive experience with our customer service, fast delivery, and products. Your kind words and recommendation mean the world to us, and we’re so glad we could make your experience special.
Thanks again for your support, and we can’t wait to serve you again soon!
Best Regards,
The Kugans Team 🌟
Making very nice tasting sweets
Making very nice tasting sweets. Some of them taste so good, I’ve never tasted sweets so good. And the packaging was excellent, very well packaged. Thank you
8 de janeiro de 2025
Resposta da Kugans
Dear Daniel Derrick✨,
Thank you so much for your wonderful review! 😊
We are thrilled to hear that you enjoyed our sweets and that they are among the best you've ever tasted.
It truly means a lot to us to know we were able to make your experience special.
Thanks again for your kind words and support!
Best Regards,
The Kugans Team 🌟
Shipping and delivering at correct…
Shipping and delivering at correct time.Great service.
6 de janeiro de 2025
Resposta da Kugans
Dear Vathani Muthu✨,
Thank you so much for your wonderful review! 😊
We truly appreciate your kind words about our shipping and delivery services. 🚚📦
It means a lot to us to hear that you had a positive experience! 🌟🌈
Thanks & Regards,
The Kugans Team 💌✨
The great online service ....and good…
Quick delivery with no damage,,.......meats, vegetables like a good quality.....
6 de janeiro de 2025
Resposta da Kugans
Dear Saravanan✨,
Thank you so much for your wonderful review! 😊
We truly appreciate your kind words about our online service and customer support.
It means a lot to us to hear that you had a positive experience!
Thanks & Regards,
The Kugans Team 🌟
I haven’t received my order till now
I haven’t received my order till now. And you should leave it in the front desk if I wasn’t home.
2 de janeiro de 2025
Resposta da Kugans
Dear Valued Customer Adel Alayli 🌟
Thank you for taking the time to share your feedback, and we’re sincerely sorry to hear about the issues you’ve faced with your order.
Regarding your case, we contacted the delivery service to investigate. They confirmed that an attempt to deliver was made on 03/01/2025 at 12:54 PM, but the door at the provided address was closed, and no one was available to receive the parcel. As a result, the parcel was returned to the relevant depot. However, on 06/01/2025 at 10:38:10 AM, the parcel was successfully delivered.
For your next order, we will ensure to use a different delivery service to avoid delays and to strictly follow your delivery instructions, including leaving the parcel at the front desk if you’re not available.
We truly apologize for the inconvenience caused and appreciate your patience during this process. Your satisfaction is very important to us, and we’re committed to making this right for you.
Warm regards,
Kugans Team 🌟
Speedy delivery and excellent products
2 de janeiro de 2025
Resposta da Kugans
Dear valued customer Shane✨
Thank you for your kind review! 😊
We are thrilled to hear that you were happy with our speedy delivery and found our products excellent. Your positive feedback encourages us to continue delivering the best service and quality products to our customers.
Your feedback means a lot to us 🙏
Thanks & Regards,
Kugans Team 🌟
Resposta da Kugans
🌟 Dear Valued Customer Deva Easwar,
Thank you so much for your fantastic review! 😊
We’re delighted to hear that you enjoyed our quick delivery service and received your items the very next day 🚚⚡.
Your satisfaction is our top priority, and feedback like yours keeps us motivated to provide the best service possible.
We’re thrilled to have you as part of the Kugans family and look forward to serving you again soon!
Thanks & Best Regards,
Kugans Team 🌟
Resposta da Kugans
Dear valued customer Kris, ✨
Thanks for the great review! 😊
We're so glad you were happy with the value, quick dispatch, and updates📦
Your feedback means a lot to us! 🙏
Thanks & Regards,
Kugans Team 🌟
Good shopping experience
An online platform that sells a wide range of food products at a very reasonable price.
On option to amend an existing order online would be extremely useful.
2 de dezembro de 2024
Resposta da Kugans
Dear valued customer Suseen, ✨🌟
Thank you for your wonderful feedback! 😊🛒
We're thrilled to hear you had a great shopping experience and found our prices super reasonable 💰
Your suggestion about an online option to amend orders is fantastic! 🖥️✅
We’ll definitely look into it to make your experience even better✨
Thanks & Regards,
Kugans Team 🌟🙏
I’m still waiting for my delivery
I’m still waiting for my delivery
Maybe you need to change your courier
2 de dezembro de 2024
Resposta da Kugans
Dear valued customer Paul 🌟
We’re very sorry to hear about the delay in your delivery🚚📦
Your feedback about the courier service is incredibly important to us, and we’ll investigate this immediately ⚡ to ensure it’s resolved as quickly as possible.
Thank you so much for your patience 🙏—we truly appreciate it, and we’ll do everything we can to make this right for you! 🌟✨
Thanks & Regards,
Kugans Team 🌟
Resposta da Kugans
Dear valued customer Mura Api, ✨
Thank you for your fantastic review! 😊
We're delighted to hear you found our service very fast and reliable 🚚
Your kind words mean so much to us 🙏
Thanks & Regards,
Kugans Team 🌟
Resposta da Kugans
Dear valued customer Naveen✨
Thank you for your great review! 😊
We're so glad you found our service good and fast 🚚
Your support means the world to us! 🙏
Thanks & Regards,
Kugans Team 🌟
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