Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Ver mais
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Veja o que dizem as avaliações
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Ver mais
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Ver mais
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Ver mais
A empresa respondeu
Detalhes da empresa
- Supermercado
- também em
- Comércio online
- Loja de Conveniência
- Mercearia
- Serviço de Entrega de Mantimentos
- Supermercado Asiático
Escrito pela empresa
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Informações de contato
273 - 275 Ilford Lane, IG1 2SD, Ilford, Reino Unido
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excelente
445 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very reliable groceries by post / delivery service
I ordered and was kept informed as soon as my order went through .My parcel arrived very quickly well packed and in such a sturdy box .I was most impressed .
3 de dezembro de 2024
Resposta da Kugans
Dear valued customer Jackie✨
Thank you so much for your amazing review! 😊
We're thrilled to hear that you were impressed with the speed, packaging, and reliability of our service 📦
Your feedback truly makes our day! 🌟
Thanks & Regards,
Kugans Team 🙏
Resposta da Kugans
Dear valued customer Rob✨
Thank you for your wonderful review! 😊
We're thrilled to hear that you were pleased with the fast dispatch, packaging, and great price 📦🚚💰
Your feedback means a lot to us and motivates us to keep up the good work! 🌟🙏
Thanks & Regards,
Kugans Team 🙏🌟
Very good service and range of products
20 de novembro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear valued customer Aashish Raghu✨
Thank you for your great review! 😊
We're so glad to hear you were happy with our service and product range! 🛒
Your feedback means a lot to us and inspires us to continue offering the best! 🌟
Thanks & Regards,
Kugans Team 🙏🌟
Quick service and delivery
Quick service and delivery, my product was delivered on time, thank you for services
20 de novembro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear valued customer Augusta Chamseedine✨
Thank you for your kind review! 😊
We're so happy to hear that your product was delivered on time and that you were satisfied with our quick service 🚚
Your feedback means a lot to us! 🌟
Thanks & Regards,
Kugans Team 🙏
Very good
Speedy delivery. Products especially frozen food packed carefully. Prices are reasonable. I'm a repeat customer. Would definitely recommend.
12 de novembro de 2024
Resposta da Kugans
Dear valued customer Preethi✨
Thank you for your wonderful review! 😊
We're so happy to hear that you’re pleased with our speedy delivery, careful packaging, and reasonable prices📦💰
It’s great to know you’re a repeat customer, and we truly appreciate your continued support! 🌟
Thanks & Regards,
Kugans Team 🙏
Really well packaged and communication
Really well packaged and communication, everything was still fresh eventhough my own fault I missed my delievery by 3 days but the frozen goods were still well packed and in good condition.
12 de novembro de 2024
Resposta da Kugans
Dear valued customer Solo✨
Thank you for your fantastic review! 😊
We're so glad to hear that your order was well-packaged and that the frozen goods stayed in great condition, even after the delay❄️📦
Your feedback on our communication means a lot to us! 🌟
Thanks & Regards,
Kugans Team 🙏
Great customer service and also issue…
Great customer service and also issue resolved very quickly too. I really liked the way the business has given priority to even a small order as mine. Would really recommend to used as I too will use in the near future.
11 de novembro de 2024
Resposta da Kugans
Dear valued customer Warsi✨
Thank you for your wonderful review! 😊
We're thrilled to hear that you were happy with our customer service and that your issue was resolved quickly 💬
We truly appreciate your kind words and are glad that even small orders are given priority! 🌟
Your recommendation means a lot to us, and we look forward to serving you again soon! 🙏
Thanks & Regards,
Kugans Team 🙏
Resposta da Kugans
Dear valued customer Raymond✨
Thank you for your great review! 😊
We're so glad to hear that you're happy with the quality, price, and speed of delivery📦
Your feedback means a lot to us, and we appreciate your support! 🌟
Thanks & Regards,
Kugans Team 🙏
Great online shop
I've used kugans several times as a supplier for the polish fruit syrups I drink as an alternative to cordial with no added artificial sweeteners. The lowicz strawberry is my favourite and they are only sweetened with sugar which is a bonus for me as most UK soft drinks are laced with non nutritional sweeteners now. On each time I've used this supplier the order has arrived promptly and extremely well packaged with my favourite products at a very reasonable price. Kugans are now my go to online supplier for this product.
5 de novembro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear valued customer Christian✨
Thank you so much for your fantastic review! 😊
We're thrilled to hear that Kugans has become your go-to online supplier for the Lowicz strawberry syrups! 🍓
We're so happy you appreciate the quality, packaging, and prompt delivery of your orders📦
Your feedback means a lot to us, and we’re excited to continue serving you at great prices! 🌟
Thanks & Regards,
Kugans Team 🙏💫
100% recommend!
Ordered from Kugans twice now and each time they was great! My items came quickly! They provided tracking so I could see when they would arrive. Been a great experience each time! Will continue to use Kugans!
1 de novembro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear valued customer Jodie✨
Thank you for your amazing review! 😊
We're so happy to hear that you've had a great experience with Kugans both times you've ordered! 🚚
We truly appreciate your continued support and are thrilled to be your go-to choice! 🌟
Thanks & Regards,
Kugans Team 🙏
The box that the 3 bottles of Polish…
The box that the 3 bottles of Polish lowicz came in was far too large even with the air packing that surrounded the bottles. Smaller box needed next time. Otherwise spot on.
31 de outubro de 2024
Resposta da Kugans
Dear valued customer Anna✨
Thank you for your valuable feedback! 😊
We’re glad to hear that your order was spot on😊
We completely understand your concern about the packaging size, and we’ll definitely look into using a smaller box for future orders📦
Your satisfaction is our priority, and we appreciate you sharing your experience with us 😊
Thanks & Regards,
Kugans Team 🙏
Resposta da Kugans
Dear valued customer Christian✨
Thank you for your wonderful review! 😊
We're thrilled to hear that you're happy with our food and drink selection🍴🥤
Your feedback means a lot to us, and we're excited to continue serving you🙏
Thanks & Regards,
Kugans Team 🙏
An excellent service
14 de outubro de 2024
Resposta da Kugans
Dear valued customer Michelle Duthie✨
Thank you for your excellent review! 😊
We're so glad to hear that you had a great experience with our service 🎊
Your feedback means a lot to us, and we truly appreciate your support! 🌟
Thanks & Regards,
Kugans Team 🙏
Good service
24 de setembro de 2024
Resposta da Kugans
Dear valued customer Srisuma✨
Thank you for your great review! 😊
We're glad to hear you had a positive experience with our service 😇
Your feedback means a lot to us! 🌟
Thanks & Regards,
Kugans Team 🙏
When i order and some items missing and…
When i order and some items missing and they dont even refund the full price. They will deduct some money from the refund. Why should we pay for something which we not received
19 de setembro de 2024
Resposta da Kugans
Dear valued customer Sarath🌟
We’re truly sorry to hear about your experience and understand your frustration😔
Your feedback is important to us, and we’ll definitely take it into consideration as we continue to improve our service✨
Thanks & Regards,
Kugans Team 🙏
Good experience
Good experience. Good service. Good product. But minimum order amount is high- so very sad.
10 de setembro de 2024
Resposta da Kugans
Dear valued customer Joby ✨
Thank you for your great review😊
We’re so happy to hear you had a good experience with our service and products! 🛍️
We understand your concern about the minimum order amount, and we truly appreciate your feedback💭🙏
Thanks & Regards,
Kugans Team 🙏💫
Everything went perfectly
Everything went perfectly. From the easy way of placing the order, to the message of when it would be despatched, to keeping me up to date and the final delivery itself. Quality packing.
Obviously a great company.
5 de setembro de 2024
Resposta da Kugans
Dear valued customer Charles✨
Thank you so much for your amazing review😊
We're thrilled to hear that everything went perfectly, from placing your order to the delivery📦
Your kind words about our service and quality packing mean a lot to us 💭
Thanks & Regards,
Kugans Team 🙏💫
Terrible
Terrible, cancelled my order a week after I had placed it without even notifying me, the contact service is pointless as they seem to never email you back and have not been refunded for my cancelled order, avoid these!
29 de agosto de 2024
Avaliação não solicitada
Resposta da Kugans
Dear valued customer Jonny ✨
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused😔
Your feedback is really important to us, and we will take it into account to improve our service moving forward🌟
Thanks & Regards,
Kugans Team 🙏💫
Resposta da Kugans
Dear valued customer Sailesh✨
Thank you for your positive review😊
We're so happy to hear you had a good experience with us🌟
Thanks & Regards,
Kugans Team 🙏💫
Easy to use website
Easy to use website, great products that are well packaged and a very fast delivery.
7 de agosto de 2024
Resposta da Kugans
Dear valued customer Christian✨
Thank you for your fantastic review😊
We're thrilled to hear you found our website easy to use, and that you were happy with the products, packaging, and fast delivery 🚚📦🌟
Thanks & Regards,
Kugans Team 🙏
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