Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Ver mais
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Veja o que dizem as avaliações
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Ver mais
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Ver mais
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Ver mais
A empresa respondeu
Detalhes da empresa
- Supermercado
- também em
- Comércio online
- Loja de Conveniência
- Mercearia
- Serviço de Entrega de Mantimentos
- Supermercado Asiático
Escrito pela empresa
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Informações de contato
273 - 275 Ilford Lane, IG1 2SD, Ilford, Reino Unido
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excelente
445 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Quality is good
Quality is good. Replacement items not the right ones, but everything came beautifully packed and delivered very quick.
8 de abril de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Missing items I have ordered for £60 but I have…
I have ordered for £60 but I have received £40 worth items only. No proper response from kugan for the missing items. Worst customer service.
22 de março de 2024
Avaliação não solicitada
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Missing items every time I have ordered more 5 times every time something is missing
I have ordered from Kugan 5-6 times, and every time something is missing. I have tried to contact them about the missing items, but I have not received any response each time.Don’t ever order from kugan.
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Atrocious Service Warning
Atrocious service warning.
I have been waiting 9 (or 10) days for my online order to arrive. As others say, you get the message that the order is being dealt with (even though the store website says that they only work on online orders for 3.5 days a week).
When I first contacted them about my undelivered order, they said that my item would arrive in 2 days - it is now 5 days later.
They have not responded to subsequent emails.
This is atrocious service!
Who knows where my order is?
Watch here for updates...
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Will use this site again
Had the product for I sought. Fairly priced with straight forward ordering process. Delivered very quickly with reasonable postage charge.
31 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Very efficient service
22 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Great one.delivery was perfect
16 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Easy to deal with
Delivery was on time. Able to amend order details after purchase
16 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
A refund was given with no explanation…
A refund was given with no explanation for 1 item. When delivery was made, a substitute was given for one iitem. I think there may have been a stock issue. No explanation given overall delivery was on time. Polite and courteous service
15 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks for taking time and drop a review about us. We will check with this issue with our team. Also, we assure you to avoid such instances in future. If you need any further assistance feel free to mail us at hello@kugans.com
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Arrived on time. Undamaged
Arrived on schedule
Undamaged
Not aware parcel had been delivered as had been left outside front porch door!!
8 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks for taking time to drop a review about us. As the delivery was done by 3rd party delivery service (APC Overnight Delivery Service) this might incurred. We are sorry about this. We will inform our delivery partner to avoid such instances in future. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent service prompt delivery Great…
Excellent service prompt delivery Great product great price Thanks
4 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent Service
You had everything we needed in stock, it was dispatched quickly and arrived on time - the price wasn't bad either
3 de janeiro de 2024
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent and fast service
12 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Avoid at all costs.
Avoid at all costs.
Order placed 5 days ago and no communication on dispatch, they don't answer their phones.
Christmas present ruined that I could have got elsewhere.
DO NOT USE
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
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