Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Ver mais
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Veja o que dizem as avaliações
Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Ver mais
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Ver mais
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Ver mais
A empresa respondeu
Detalhes da empresa
- Supermercado
- também em
- Comércio online
- Loja de Conveniência
- Mercearia
- Serviço de Entrega de Mantimentos
- Supermercado Asiático
Escrito pela empresa
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Informações de contato
273 - 275 Ilford Lane, IG1 2SD, Ilford, Reino Unido
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excelente
445 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast delivery
Fast delivery, excellent delivery communication and good packaging.
11 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
I couldn't get tracking information…
I couldn't get tracking information quickly and needs to follow carefully. It is tiredful.
11 de dezembro de 2023
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Prompt and professional
7 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Good & not so good.
The order was prompt, but one incorrect product led to a few emails to resolve. Everything has now been resolved. I know that things can never be perfect, but communication is key and this was lacking a can be improved on.
11 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. We assure you to remove such instances in future. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Timely get the parcel
12 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Order never delivered
Order never delivered , chased and they said they would look into it and never reaponded any further
4 de dezembro de 2023
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
I received everything fresh veg
I received everything fresh veg. Its was delivered in time.
7 de dezembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
I have been using kugans for a very…
I have been using kugans for a very long time.Very excellent customer service.Good quality products.I get updates on my order.Very good communication between them and us customers.
30 de novembro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Very late delivery
Very late delivery , it took morethan a week for my delivery
29 de novembro de 2023
Resposta da Kugans
Dear Customer,
We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com
Thanks & Regards,
Team Kugans
EBAL
Customer service were very helpful in clarifying matters and updating progress. Lamb meat was good quality. Parcel was well packed to preserve meat and Food products.
31 de outubro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Reliable and quick
Reliable and quick. We'll wrapped frozen products. Tasty and affordable frozen fish.
30 de outubro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Product as described and delivered very…
Product as described and delivered very very quickly
10/10
30 de outubro de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Loved the packing!!!
Loved the packing, especially of the frozen items.
The vegetables and greens were so fresh. 👍👍
26 de julho de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
This shop is fantastic!
This shop is fantastic!
They have many natural foods and my favourite ayurvedic skin care products. The best brands.
Delivery is always perfect and on time.
Thank you so much!
19 de julho de 2023
Avaliação não solicitada
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Excellent delivery
Excellent delivery, Website easy to use . Will certainly use again.
25 de julho de 2023
Resposta da Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
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