Lambeth Council Avaliações 

Honestly an awful experience all round, with awful communication and has completely destroyed any faith I have Lambeth Council. I know its Covid and you are short staff but come on

What a bunch of snakes there my kids bedroom ceiling leaks and has been for 14 years they send plumbers but not pipe related they have refused to replace 3 mattresses that were ruined because apparently its mother nature now we are sueing lambeth for not rectifying the problem cant wait to get out of lambeth and out of london

Have been left 4 days with a disabled child with severe asthma with no heating or hot water with a boiler leaking onto electrics they have sent 2 people to take pictures and thats it have been so rude to me

Can all these who wrote reviews please follow the fb page lambeth council are crap. I would like these stories heard and told many thanks.

They are the scum of this country and all the thieves work there. They find unreasonable ways to fine you, the worst borough in the entire country, its a shame that thieves like them are not sent to prison but instead given the opportunity to make money by ripping innocent people off....

They are far worse then other borrows in London. Very expensive coincil tax. Harrasing letters sent with threats to pay £5 outstanding.However when you overpay you will never see your money back.

Received a PCN after having paid £10 for 3 hours parking. Realised the registration number of my old car was still in their parking app, not the new one. So evidenced everything - old car previous ownership, £10 parking payment (i actually only used an hour of that!) etc. - but appeal refused. Very clear that I had paid but they have just chosen to apply the fine anyway. I would have hoped they enforce fines where people try to avoid paying but instead, they're just seeking to catch anyone out and bring in the cash. Roads around this area awful too - roadworks, heavy traffic - stressful journey even before the PCN and won't bother heading into Lambeth to spend my money on their local business again.

All of the roads around Brixton are an open air landfill. Rubbish stays on the boardwalk for months (from washing machines to wardrobes).The council is spending their money to harass citizens with fines for anything (one cigarette on the floor is 150£) while leaving mountains of garbage on the road. Is a disgraceful council if you can avoid it

Confronted and humiliated by 'officers' that I thought I was helping with enquiries only to be fined on the spot. By the aggressive manner of these two masked men in stab vests I thought a serious crime had occurred and my presence on the street was useful to help an investigation. I did not know what wrong I had committed, was issued a fine (FPN), then informed it was for the offence of littering - dropping a cigarette butt - which I was unaware was a crime. I offered to retrieve the offending item from the floor but was given no choice but to accept the fine without warning. The confrontational attitude of these unfortunate 'workers' is unfortunate and an affront to values of liberty and decency that I defend. A warning and instruction of correct behaviour would have been sufficient to prevent further offences on my part once better informed. I am not wittingly a lawbreaker or unlawful citizen. Unfortunately, threatening behaviour from council officials like these makes me feel less inclined to cooperate in the future.

We provide interpretreting and translation service and BSL too. The interpreters provided were for some of the rare and most difficult to find languages. Lambeth Council seemingly has tried to get away from paying for providing interpreting services on few occassions. As an example invoice dated 07/06/2018 was paid on 26/02/2019. We cannot enlist here the number of calls, emails and the content of them all. However we are sure many small businesses give up chasing their monies due to the extreme stress and drain of resources needed to get money out of Lambeth Council. We have ever since refused to accept work from Lambeth. Our advice, please do not fall for the promise that they will pay you in 30 days etc. That has never happened and wil never happen. Accounts department of LanguageDirect.org

Received a PCN for driving in a bus lane. Not being from the area I thought motorcycles could use bus lanes in London but obviously not, my fault, should pay better attention to the signs. On the letter there's a a very blurry pic where you definitely can't make me out never mind my number plate and in the letter it states you have the ability to not only pay the fine online but to also view more images of the offence. Neither of these functions were not available via the website. Poor performance Lambeth council

Poor customer service with housing management of repairs since flooding from my bedroom ceiling n despite report the issue numerous times Lambeth has failed to send someone out to fix the problems, it took 10 days for electriction to come n disconnected lighting in my bedroom n still have problems with leeks n flooding n no one has come out to solve the issue, it's 2 weeks now of this which is disgusting to live like this, also damp n mould in bathroom ceiling ceiling for 3 years now n Lambeth still not sorted this issue out, I'm now taking legal action via a solicitor.

I am a long standing resident in my estate and on the 3rd of august I had used an app called (PayByPhone) as the ticket/parking meters in my area are no longer available to purchase tickets from to display on cars. I used the app and entered in the the code displayed and purchased £3.70 for an hr and when that was up I brought another one for £2.57 when I later returned to my car a saw I had a PCN on my windscreen this happened three times and a appealed every time (on the day I received the PCNs) online as that was the online place to appeal, there wasn’t a number or address available, I was concerned that they wouldn’t get back to me with the 14 day period but I waited patiently. On the 15th of August (a Saturday) I received a later stating that I still have to pay a £65 fine and if this wasn’t paid on the Monday the price would go up to £130 so at this point I don’t have any time to challenge this any further, now at this point I am back against a wall with no where to turn! As I have two more PCNs to wait and see if they’ve be approved or not! I have left an urgent contact request on their website which says it’ll take 10 working days for them to respond back to me. So what am I to do? Another issue is that I have PURCHASED a residential Parking permit that they haven’t approved nor have they stated why. I resent my evidence (DRIVING LICENSE, BANK STATEMENT, and VC5) now this also states that in 30 days if evidence isn’t approved I will not be refunded! I need someone to contact me ASAP or I will seek legal advice and take this further!!!

Lambeth consistently abuse their position, they have no regard for tenants welfare. They continuously change procedures and protocols to benefit them and not the rest of us. I have had a complaint outstanding for nearly 1 month with no response which should be within 48hours. Also no regard for health and safety, have allowed illegal fly tipping for 10 years plus. Which is not surprising for Lambeth, what is surprising is this has been going on for years and the same senior staff members have made this into a ‘culture’. It has been made “ok” for housing officers to ignore tenants, it’s ok for time sensitive issues to linger, it’s ok for Lambeth to charge you for services that they don’t provide, they do not hold themselves accountable. Another thing is the councillors, if we have councillors who are not doing what they say they would, get rid of them, I have been voting for Labour for the past 10years and it has not benefited me, out of 3 councillors, 0 have been able to do what they have promised. Imagine speaking to 5different staff members, 5days a week, all giving empty promises, conflicting advice and in the same breath no help, they have purposefully made it harder to complain by directing all complaints to the relevant department to investigate, if I’m complaining about housing management itself how can they investigate themselves?? Make it make sense please

Impossible to get through on phone lines, every line was dead.

Impossible to get hold of anyone. Where does my council tax go? One exception is v nice man in electoral services. Otherwise all other interactions have been very poor. Highest council tax in London, and for what?

I had heard a fair bit about Lambeth council's reputation as abusive and corrupt, today I could experience myself a bit of their ways of working.

I was forced to find a safe spot to stop my car, which was making a loud and frightening sound, and pulled literally to the corner of a road which is used for pedestrians on some days of the week, to avoid blocking the heavy traffic on the road I was at with a potentially broken down car.

I challenged the the penalty charge notice I received for my emergency stop and as expected, the challenge, representation was refused.

The CCTV shows me atypically slowing down the car and stopping at the very corner of the said pedestrian road, not going anywhere further, staying there, getting off to look around the car and underneath, as I realised the problem was a very large plastic bottle stuck under the car. It shows a pedestrian noticing the loud noise coming from my car and approaching me to help as I was stopping, and it shows me driving off in less than a minute and half, after getting rid of the stuck plastic bottle.

According to them, regarding my claim it was an emergency parking:
"In regards to the points you raised, I have reviewed the CCTV footage and there is no evidence of emergency that caused you to enter a pedestrian zone."

What can I say? I thing the numerous references to "endemic abuse and corruption" easily found all over the web speak for themselves.

And having in mind this is Covid 19 times and incomes are being drastically reduced, I'm pretty sure Lambeth Council would not let this opportunity to dishonestly make money pass.

Careful if you need to deal with them.

I cannot even begin to describe how frustrating my experience with the council has been. I have attempted to put myself on the electoral roll 7 times over 2 years and every single time I submit an application, I either get no response/confirmation, or they come back having registered me at the WRONG ADDRESS.
This happened to my flatmate as well. What are the chances we both made the same typo over several months worth of electoral roll applications? ZERO.

Not only that, but when I email them to try and resolve the issue, they (no joke) send me a confirmation that I have been registered at 2 completely different addresses! The email itself says "we have registered you at X address" and then says, "To confirm, we have registered you Y" address. 'Confirming' a completely random address that isn't even near me....Insane.

It seems insane that the employee handling my complaint could not spare the attention to read the email they were writing me and see that there were completely contradictory bits of information. Shoddy customer service and lack of attention to detail.

Because of this, I have been unable to attain a credit report and open a credit card, or vote in the elections. Thanks a lot Lambeth Council.

Money making council with zero customer service quality.

Absolutely appalling customer service experience. It was impossible to get hold of them regarding my application for a parking permit (I had to email them, reach out to them on Facebook and call them several times). When I finally managed to get them on the phone, I was shouted at. Their behaviour was extremely unprofessional.