Lane Health Avaliações 

For WHATEVER reason these people are the hardest to get in touch with!!!!

Cannot get in touch with them. My account is locked and my physical card is locked. No purchase has been authorized so I haven't been able to use my account. Several phone calls and emails have gone unanswered.

Kimberly was so helpful, bubbly and kind - hands down one of the best customer experiences I have ever had. She was able to help me access my account, easily answer questions about my Dependent Care FSA and HSA Accounts, and extended the offer to help me again should I ever need it. She even called me after hours on a Friday to make sure I had everything I needed - very much appreciate her.

Update: just received an email that lanehealth.com flagged this for defamatory content. This should tell you a lot about the service they provide as the review is clearly not defamatory but fact driven. Glad I never used the card. Even worse I am seeing post warnings that other posts were similarly flagged or for illegal content when they were nothing but the upmost respectful and truthful. This is concerning and you will see my review along with others seem to have the same issues. Lack of support/communication. Original review: You'll get your account quickly, but good luck getting answers or help or support. Also limited to the USA so the whole any expense the IRS allows they do is not entirely correct. IRS allows you to use FSA/HSA for our of country procedures that are legal in the US and of course necessary and not cosmetic or something. Still deciding tlif I should keep my account cause the really only good thing is interest free for 12 months for emergency visits at hospitals but mostly everything else is 4 months then you start racking up fees and interest.

I applied for the card and was only provided with a $50.00 limit. Not really sure how this will assist me with paying for medical bills. This will not even cover my copay for a doctors visit. Again the product is unusable with a limit this low. The documentation that was provided to me states that the limit can be between $500.00 and $10,000. I was not expecting to be offered a $10,000 limit but $50.00 is not going to be any help to me.

Using the HSC card was easy and useful. I split up my medical bill into smaller chunks and was able to pay it off without destroying my monthly budget.

I am writing to express my deep frustration with the service I received while attempting to use your HSA Visa card. While acquiring the card was quick and easy, the experience quickly soured when I attempted to use it to purchase necessary medication for my family. Unfortunately, the funds were not released, leaving us unable to access the medication we urgently needed. This oversight has had a significant and life-altering impact on my family’s well-being.

To make matters worse, I made multiple attempts to contact your customer support team to resolve this issue, but I did not receive a response until this week. The delay in communication and lack of support during such a critical time is deeply disappointing, especially given the importance of the medication in question. As a result, I had no choice but to pursue alternative solutions at considerable time and financial cost.

After seeing similar reviews from others who have experienced similar issues, it is clear that this is not an isolated incident. Given the vital nature of these services, I urge you to address these concerns promptly. My experience with Lane Health has not only been frustrating but has directly impacted my family’s ability to access essential healthcare.

Respectfully, your company must take immediate steps to improve your systems and communication to ensure that others do not face the same issues.

I wasn't able to use my card at dental office for my crown. Card says active and shows amount I was allowed but I've been declined and don't know why. I tried to email you and give you my phone number as requested and I was blocked. I would not prefer to list phone number on here.

I attempted to contact this company on several different occasions. Unfortunately, there is no one answering their telephones. My calls were made during their service hours. So, if you use their services, remember that you are on your own!

I am writing in response to the apparent debt that I owe the company. What does this have to do with contacting your customer service department? As per our previous discussion, my complaint was about contacting your company via telephone. So your assertion that I owe an outstanding debt is an attempt to reframe the issue as though I am the problem. Fix the customer service issues!

I have been trying to contact Lane Health customer service for the last week to confirm details for an HSA rollover transaction. Calls to 833-302-5263 only indicate they are unavailable to answer and to leave a message for a call back. I have done so without a call back. Also sent a message to the Lane Health email, and so far have only received an automated replay back indicated they are unavailable. I have filed a complaint with the Consumer Financial Protection Bureau, as Lane's response as a financial institution is unacceptable.

I'm surprised others do not offer this feature. It is super helpful to spread out medical expenses over many pay periods. I haven't had the need for customer service yet, as it is all working as advertised. Is there a referral program? Would love to spread the word with my co-workers and friends.

OK so today I try to use the card again. The card is locked. The virtual card is locked. The physical card is locked. I have gotten no explanation. I have received no email or reply from the company. I called the number. I cannot get it answer I have to leave a message. Go to the store. Tried to call again. They said wait 24 hours. I did that I waited. This company is full of bull. You can’t even unlock the card. You can’t order another card. You can’t talk to nobody you can’t use it so what’s the use?

Recently received my card and used it to pay for dental work I needed. No issues. Customer service was very responsive and quickly addressed a couple of questions I had when I contacted them. Excellent experience so far.

How do you get a virtual card and can it be used prior to getting original card

I used it for Botox and dental work. Excellent customer service. Tyler was very helpful when I called with a question about my bill. Thank you!

Why didn’t someone think of this before? I had major surgery last year and have had ongoing medical bills as a result. I was able to get my healthcare spending card a few months ago and now use it all the time. I literally just swipe it and they handle the rest. Makes life easy!

Love this product! Easy to use and the ability to split any healthcare expense into 4 or 12 payments makes it easier to afford the care I need. Thank you Lane Health!

They do not answer the phone or return emails. I have been blocked from activating my card but again to no avail, am I able to receive assistance. Why have a number to call for help if there's no one to answer? I refuse to keep sending emails and leaving voicemails. Tighten up! #PLEASEANDTHANKYOU

Kimberly Moses was very helpful and fast at responding and answering all of my questions and concerns. Thank you!!

Upon speaking with an agent she walked me thru how to use my virtual card prior to getting the physical card me followed up to make sure everything was taken care on my end the following day