Lane Health started off as a good thing I went months with autopay enabled and everything was fine. Suddenly, I'm prompted to relink my bank with autopay which I do and although my bank notifies me of... Ver mais
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Veja o que dizem as avaliações
I open an account with Lane Health last year, I used the card once & paid that off. I then notice unauthorized charges show up but be declined. I also notice how my approved credit amount & available... Ver mais
Lane Health and their Health Spending Card have been a life saver for my family, enabling a relative to get the care he needed without delay and avoiding his condition to worsen. The fact that he coul... Ver mais
A empresa respondeu
I have been trying to resolve repayment issues for several months. I can’t seem obtain a reliable address. The people I reach either by phone or email are very polite but ultimately unable to help m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Lane Health
Escrito pela empresa
Your finances do too.
It’s time for a smarter way to get and pay for your healthcare - with the Healthcare Spending VISA® Card1:
Lane Health uses innovative financial technology to help you become more confident and optimistic about managing your healthcare. For more information about Lane Health, visit our website to learn more.
1 Lane Health is a financial technology company, not a bank. The Healthcare Spending Card is issued by Lead Bank pursuant to a license from Visa USA Inc.
Informações de contato
440 Monticello Avenue, STE 1802 PMB 61161, 23510, Norfolk, Estados Unidos
- (833) 302-5263
- wecare@lanehealth.com
- lanehealth.com
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible customer service
I have been contacting Lane health about a serious problem for 3 weeks now, leaving multiple voicemails & emails & NO ONE will answer or return calls or emails, something needs to be done about this company.

Resposta da Lane Health
Very trustworthy professionals
Very trustworthy professionals, I have a card and I find their services fast and convenient to deal with online and I would recommend Lane Health.

Resposta da Lane Health
Best company
Best company , super efficient service that save me time and money . I really recommend going for it

Resposta da Lane Health
Outstanding service
Outstanding service. I have been using the card for my kids in college in the US and it has been super helpful. The team has been super reactive since my application to the cards.

Resposta da Lane Health
A real game changer
Lane Health and their Health Spending Card have been a life saver for my family, enabling a relative to get the care he needed without delay and avoiding his condition to worsen. The fact that he could do it without getting into huge debt with high interest rates was a real game changer.

Resposta da Lane Health
That Was Easy
Realized although I activated my card, I needed to make arrangements for autopay.Since I’m not technically proficient, I didn’t think it would be an easy task. I called the toll free Member Services line for help. WOW! The Advocate that handled my call impersonated me - with my permission, of course - so I could see exactly what he was doing and in minutes, the task was complete! Tyler even asked if there was any thing more he could help me with to enjoy the full benefits of my card. Great experience. The way service should be.

Resposta da Lane Health
So happy that I have this card
So happy that I have this card. It allows me to pay for my immediate healthcare needs and repay with pretax dollars easily. As a result, I end up saving money on my healthcare expenses. This is the smartest way to pay for healthcare.

Resposta da Lane Health
Its been great to find a healthcare…
Its been great to find a healthcare product that helps me use my HSA funds. I like that I can pay larger medical bills with the card and then repay the card with my HSA funds over time. Definitely a game changer for me and my family.

Resposta da Lane Health
No fees, no problem
My daughter's orthodontist charges a $25 monthly fee for payments made on braces. Thanks to my Delta Dental insurance and the partnership with Lane Health, I was able to use my Healthcare Spending Card to pay the orthodontist in full and avoid fees completely. There are so many other things I can use that extra $300 for. YES!

Resposta da Lane Health
Helped me afford my dental expense
I put off a major dental procedure due to the cost, but the HSC card made it possible. The application was quick and easy, and I was able to get the credit I needed to cover the expense. The app is easy and I set up my repayments using my HSA.

Resposta da Lane Health
This new card is making the difference…
This new card is making the difference for me to get my dental work done. I am able to pay over a long period of time which makes it easier to budget. Plus, I had a call with their customer support team, and they were great.

Resposta da Lane Health
I love my Lane Health spending card..so…
I love my Lane Health spending card..so convenient! Great customer service!

Resposta da Lane Health
Always excellent customer service!

Resposta da Lane Health
I got all my needs met in my answers to…
I got all my needs met in my answers to my questions. She was really helpful and she took her time it wasn't a rush job.

Resposta da Lane Health
I received an email for a denial for my Glasses
I received an email for a denial for my glasses. I was not contacted regarding this prior to the denial if more support documentation was required. I have severe issues with communication from this flexible spending company verses the two other ones I have used in the past. If customer service if not a focus, I can see the quality measure scores dropping at this organization.

Resposta da Lane Health
Kimberly is very attentive and…
Kimberly is very attentive and professional. Thank you.

Resposta da Lane Health
Game Changer in healthcare
I wasn't sure I needed another card, but the ability to manage and pay my healthcare bills in one place is a game changer. I can literally swipe and forget because I set up auto pay when I signed up. Now I pay my bills with the card and Lane Health pulls my monthly payments from my HSA account on my due date - it allows me to pay with pre-tax dollars even before I've saved them. Love this product!

Resposta da Lane Health
Great product and great customer service
Great product and great customer service

Resposta da Lane Health
The customer service agent was…
The customer service agent was skilfully and gave me good customer service experience.

Resposta da Lane Health
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