Lane Health Avaliações 

70
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Lane Health started off as a good thing I went months with autopay enabled and everything was fine. Suddenly, I'm prompted to relink my bank with autopay which I do and although my bank notifies me of... Ver mais

Avaliado com 1 de um total de 5 estrelas

I open an account with Lane Health last year, I used the card once & paid that off. I then notice unauthorized charges show up but be declined. I also notice how my approved credit amount & available... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lane Health and their Health Spending Card have been a life saver for my family, enabling a relative to get the care he needed without delay and avoiding his condition to worsen. The fact that he coul... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have been trying to resolve repayment issues for several months. I can’t seem obtain a reliable address. The people I reach either by phone or email are very polite but ultimately unable to help m... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Financeiros Alternativos
  2. também em
  3. Consultor de Saúde

Sobre Lane Health

Escrito pela empresa

Your health matters.
Your finances do too.

It’s time for a smarter way to get and pay for your healthcare - with the Healthcare Spending VISA® Card1:

Lane Health uses innovative financial technology to help you become more confident and optimistic about managing your healthcare. For more information about Lane Health, visit our website to learn more.

1 Lane Health is a financial technology company, not a bank. The Healthcare Spending Card is issued by Lead Bank pursuant to a license from Visa USA Inc.

Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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2,5

Todas as avaliações

(70)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Horrible customer service

I have been contacting Lane health about a serious problem for 3 weeks now, leaving multiple voicemails & emails & NO ONE will answer or return calls or emails, something needs to be done about this company.

9 de setembro de 2024
Avaliação não solicitada
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Resposta da Lane Health

TYler Gambil, our Director , Member Advocacy has reached out to you at both the phone # and email you provided. Would it be easier to schedule a time to talk?Let us know

Faith - it pains me to read this! My direct email is lverba@lanehealth.com IF you send me your contact information and I good time to connect, I'll personally review your circumstances plus assure our Director, Member Advocacy reaches out.

Avaliado com 5 de um total de 5 estrelas

Very trustworthy professionals

Very trustworthy professionals, I have a card and I find their services fast and convenient to deal with online and I would recommend Lane Health.

8 de setembro de 2024
Avaliação não solicitada
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Resposta da Lane Health

Thanks for the endorsement Lauren!

Avaliado com 5 de um total de 5 estrelas

Best company

Best company , super efficient service that save me time and money . I really recommend going for it

2 de setembro de 2024
Avaliação não solicitada
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Resposta da Lane Health

Thanks Ben. We appreciate your endorsement!

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service. I have been using the card for my kids in college in the US and it has been super helpful. The team has been super reactive since my application to the cards.

5 de setembro de 2024
Avaliação não solicitada
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Resposta da Lane Health

Taking care of kids away from home is one of the many ways the Healthcare Spending Card creates peace of mind!

Avaliado com 5 de um total de 5 estrelas

A real game changer

Lane Health and their Health Spending Card have been a life saver for my family, enabling a relative to get the care he needed without delay and avoiding his condition to worsen. The fact that he could do it without getting into huge debt with high interest rates was a real game changer.

15 de agosto de 2024
Avaliação não solicitada
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Resposta da Lane Health

Emma - getting folks into preventative care and the path to wellness is exactly what the Healthcare Spending Card is designed to do! Thanks for sharing your experience

Avaliado com 5 de um total de 5 estrelas

That Was Easy

Realized although I activated my card, I needed to make arrangements for autopay.Since I’m not technically proficient, I didn’t think it would be an easy task. I called the toll free Member Services line for help. WOW! The Advocate that handled my call impersonated me - with my permission, of course - so I could see exactly what he was doing and in minutes, the task was complete! Tyler even asked if there was any thing more he could help me with to enjoy the full benefits of my card. Great experience. The way service should be.

20 de agosto de 2024
Avaliação não solicitada
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Resposta da Lane Health

Thanks Bob! Glad we made it easy for you! Enjoy using your card.

Avaliado com 5 de um total de 5 estrelas

So happy that I have this card

So happy that I have this card. It allows me to pay for my immediate healthcare needs and repay with pretax dollars easily. As a result, I end up saving money on my healthcare expenses. This is the smartest way to pay for healthcare.

31 de julho de 2024
Avaliação não solicitada
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Resposta da Lane Health

Smart man...using a card that's smart! Thanks for the review Chris

Avaliado com 5 de um total de 5 estrelas

Its been great to find a healthcare…

Its been great to find a healthcare product that helps me use my HSA funds. I like that I can pay larger medical bills with the card and then repay the card with my HSA funds over time. Definitely a game changer for me and my family.

30 de junho de 2024
Avaliação não solicitada
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Resposta da Lane Health

Thanks for the feedback Jesus! Love that you're keeping you and your family healthy! Exactly how the card is intended to be used!

Avaliado com 5 de um total de 5 estrelas

No fees, no problem

My daughter's orthodontist charges a $25 monthly fee for payments made on braces. Thanks to my Delta Dental insurance and the partnership with Lane Health, I was able to use my Healthcare Spending Card to pay the orthodontist in full and avoid fees completely. There are so many other things I can use that extra $300 for. YES!

9 de julho de 2024
Avaliação não solicitada
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Resposta da Lane Health

Bet you're looking forward to seeing your daughter's smile when she finishes up with her braces!

Avaliado com 5 de um total de 5 estrelas

Helped me afford my dental expense

I put off a major dental procedure due to the cost, but the HSC card made it possible. The application was quick and easy, and I was able to get the credit I needed to cover the expense. The app is easy and I set up my repayments using my HSA.

31 de julho de 2024
Avaliação não solicitada
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Resposta da Lane Health

Thanks Igor. So delighted to hear you had a 5 Star experience!

Avaliado com 5 de um total de 5 estrelas

This new card is making the difference…

This new card is making the difference for me to get my dental work done. I am able to pay over a long period of time which makes it easier to budget. Plus, I had a call with their customer support team, and they were great.

30 de julho de 2024
Avaliação não solicitada
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Resposta da Lane Health

Scott - we aim to please! Happy to see we did! Be Well

Avaliado com 5 de um total de 5 estrelas

I got all my needs met in my answers to…

I got all my needs met in my answers to my questions. She was really helpful and she took her time it wasn't a rush job.

18 de julho de 2024
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Resposta da Lane Health

Latonya - glad we spent the time you needed to get your questions answered!

Avaliado com 2 de um total de 5 estrelas

I received an email for a denial for my Glasses

I received an email for a denial for my glasses. I was not contacted regarding this prior to the denial if more support documentation was required. I have severe issues with communication from this flexible spending company verses the two other ones I have used in the past. If customer service if not a focus, I can see the quality measure scores dropping at this organization.

30 de julho de 2024
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Resposta da Lane Health

Netta - sorry we didn't deliver the level of service you should expect from us. Expect our Director of Member Advocacy to reach out.

Avaliado com 5 de um total de 5 estrelas

Kimberly is very attentive and…

Kimberly is very attentive and professional. Thank you.

30 de julho de 2024
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Resposta da Lane Health

Vincent - thanks for sharing your experience with Kimberly! She takes great care with our members!

Avaliado com 5 de um total de 5 estrelas

Game Changer in healthcare

I wasn't sure I needed another card, but the ability to manage and pay my healthcare bills in one place is a game changer. I can literally swipe and forget because I set up auto pay when I signed up. Now I pay my bills with the card and Lane Health pulls my monthly payments from my HSA account on my due date - it allows me to pay with pre-tax dollars even before I've saved them. Love this product!

19 de julho de 2024
Avaliação não solicitada
logotipo da Lane Health

Resposta da Lane Health

Thanks for sharing Brad. We agree the Healthcare Spending Card is a game changer. Looks like you're one of our growing list of "power" users!

Avaliado com 5 de um total de 5 estrelas

The customer service agent was…

The customer service agent was skilfully and gave me good customer service experience.

22 de julho de 2024
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Resposta da Lane Health

Our Advocates are at the heart of what we do! We'll assure we share your comments with them.

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