Laresar Avaliações 

nessuna assistenza , si è rotto il serbatoio dell acqua dopo tre mesi di normale utilizzo di un evo 3 .
Chiedo all assistenza dove reperire il pezzo ma nessuna risposta

Bought the Ultra7 in April 2024 and it worked fine until Sept when it completely died and would not switch on. Contacted Laresar through the support form, as you cant phone them, big red flag, no response. Have followed up with 2 more shouts for help but still no response. Well done to Amazon who have agreed to refund. Shame on Laresar who dont care about the customer of quality of the product

After about 6weeks the vacuum robot that we bought on Amazon developed a fault. We contacted the manufacturer (Laresar) by email to describe the problem (a broken cover for the brush roller). After several emails to and fro with Laresar repeatedly asking for the same information, and photos of the broken part, they seem to have lost interest and haven’t communicated further
The item was within Warranty, which they appear to ignore.

Recommendation: Don’t buy from Laresar, completely useless after sales service

Brosse défectueuse sur cet aspirateur après une année et demie. Aucune proposition de remplacement de l'appareil, ni même de changement de la pièce défectueuse alors même que cet appareil est toujours proposé à la vente sur internet! Le vendeur ne respecte pas les conditions de la garantie bien que celle-ci soit toujours en cours.

Habe im März ein Gerät der Marke gekauft, welches jetzt nicht mehr funktioniert. Nachdem mir der „Kundenservice“ dazu geraten hat, selbst kuriose Tests am Gerät durchzuführen und ich darauf bestand das Gerät zurück schicken zu wollen, erhielt ich keine Antwort mehr!

Bought 2 vacuum cleaners from Walmart. The first one packed up after 8 months and the second one packed up only after 2 months of use! Tried to send several emails to the company but have not received any response as of yet. Extremely frustrating. Cannot file complaint with BBB because Laresar is a Chinese company!

What terrible and convoluted customer service, clearly intended to frustrate the user to the point where they let it go. Total battery failure error message and the second battery they sent was no better. I think it may be the connection to the battery and not the battery. They emailed a set of instructions. Still had the battery error. Oops, they sent the wrong instructions. Try this slightly modified version (was it even...). Then when it still didn't work, they copied and pasted the email and instructions again. I have completed the steps at least ten times. Still not working and the app suggests that the device simply cannot be updated until the battery works. Oh, if I record the entire process, they might consider a replacement. I suspect of just the battery. I used it for only a few months and it has been out of commission for quite a while now. Awful service and very untrusting and untrustworthy responses with the intention of misleading and delaying until you give up. It's even more interesting to watch videos of people replacing batteries and the machine just starts to work. Crazy how that happens.

Laresar l6 pro comprato a novembre 2022 tramite Amazon.
Ad Aprile 2024 incomincia a darmi batteria guasta ed indicarmi di fare aggiornamento che non riesce. Aperto ticket con Amazon, mi dicono che non hanno più rapporti con venditore e devo rivolgermi direttamente a Laresar.
Aperti il guasto con loro mi fanno fare tanti video per provare il problema ed alla fine mi dicono che invieranno batteria entro 15 gg.
Batteria mai arrivata nonostante solleciti. Sono scomparsi.
Ho comprato nuova batteria, ma il problema continua a perdurare.
Non so più cosa fare.

Purchased two vacuums in the span of a year. both stopped working. I was told they would send a new robot, but several months later i have nothing and the company does not respond to emails

Habe die gleiche Erfahrung gemacht. Keine Antworten des Kundenservice auf E-mails. Habe noch Garantie auf Elite 4, Motor defekt! Wer reklamieren will schreibt sich unnötig die Finger wund.

Fake company.do not buy from it.They have worst customer service. My robot broke down in 1 year and they did not respond after multiple follow ups

I wish there was 0 stars I could give this company. The L6 Pro unit has totally packed up within 6 months, and after 10 days I am still waiting for either a replacment or my money back. Thie customer service is the worst I have ever experience - they will only reply one per day, and then it is with no actual solution. They promised to send me a replacement over 7 days ago, and I'm still awaiting for confirmation that the unit has been dispatched. Truly terrible. Buyers beware. Save yourself some hassle and do not purchase from them. None too happy with Amazon either, as they say it's nothing to do with them!

Works well! Able to scan and dodge obstacles, which my roborock S6 pure couldnt do as well.

I had a an issue that took some time to resolve. The customer service was fairly prompt, taking into account regional time difference. I received a replacement vacuum within a couple weeks after all other options were exhausted. The original unit worked so well I was bereft without it.

Buyer beware!
The absolute worst customer service with outright refusal to honour warranty conditions after only 5 months of use.
When you have issues with your unit, which you will, the company refuses to assist stating that “replacement parts required are on back order” without even knowing what product you are referencing or parts l required, just to get out of a warranty claim. When the issue was perused I was responded to in the most inappropriate and dismissive way by their representative “Leah”.
Buyer beware, go elsewhere unless you like to engage with liars.

Ich habe ein Problem mit laresar elite 3, immerhin noch 6 Monate Garantie, auf Emails wird nicht reagiert.
Also Finger weg von diesem Firma.

Awful customer service and non existent

Ich habe das Gerät Laresar Evol3 3 über Amazon gekauft.
Als ich Netzwerkverbindungsprobleme hatte, hat mir der Kundenservice zeitnah und kompetent weitergeholfen.

Einziger Kritikpunkt ist, dass wenn man über Amazon den Verkäufer kontaktiert will, auf die Website von Apple weitergeleitet wird und nicht auf die Website von Laresar.

Their customer service is a joke. And that is me being nice. Our vacuum/mop quit working well within the warranty. We contacted the email provided (cannot find a phone number) my husband had to jump through hoops and go back and forth just to get a replacement battery sent to us, mind you it took about 40 days. When that didn't work he had to send pictures and videos to "prove" it didn't fix the problem. Finally after a dozen emails customer service said they would replace the product. Then poof they disappeared and quit responding to his emails. I then took over and emailed from my email. They said they couldn't find any record of communication over my product. When I sent screenshots of my husband's conversations with them they then gave me the run around. Asked me to show proof that my app was updated, video that it wasn't running, proof the battery didn't work-every email was a new demand from them. As of now( almost July 1st) we still have nothing resolved and it has been almost four months. They should not be operating....

Purtroppo mi aggiungo alla schiera dei clienti che hanno a che fare con un'assistenza clienti che definire vergognosa è ancora poco. Dopo circa un anno e mezzo dall'acquisto nel mio aspirapolvere si sono rotte entrambe le ruotine laterali del blocco spazzola, ho scritto all'assistenza che mi ha risposto chiedendo le foto del danno, dopo avergliele mandate sono completamente SPARITI, nonostante i continui solleciti che ho inviato. Il prodotto sarebbe ancora in garanzia, ma io sarei anche disposta a pagare il pezzo di ricambio, il problema è che non si trova da nessuna parte, quindi io ho un prodotto che probabilmente dovrò portare in discarica. Che sono vergognosi l'ho già scritto?