There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Ver mais
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Veja o que dizem as avaliações
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Ver mais
They add unwanted products to your purchase first of all. Then even if you choose a one time purchase, you end up being automatically added to a monthly subscription and get charged. Apparently anothe... Ver mais
A empresa respondeu
I am writing a follow up from previous review following interactions with customer support. I sent an email because I thought I was missing a tube of mascara. Customer support contacted me via email... Ver mais
A empresa respondeu
3,7
Bom
389 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not use this company
Do not use this company. They are deceitful and will charge you a monthly subscription fee without your knowledge or consent. The mascara is not good.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the unexpected subscription charge, and we take billing and membership concerns seriously. We also appreciate your honest feedback about the mascara.
If you haven't already contacted our Customer Support team, please provide your **order number or the email address associated with your purchase** so we can locate your account, review the membership and charges, and work toward an appropriate resolution.
Have a great day!
They were quick to respond to my…
They were quick to respond to my emails. They were always kind, friendly, and efficient. Especially Sadie.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thanks for sharing your feedback here :)
I love this mascara- does exactly what it says - amazing
I love this mascara- does exactly what they say it does- my eyelashes look fantastic now.
I had an issue but claire sorted it all out for me & gave me discount on 2 extra mascaras which i am so happy i got extras. Highly recommend this mascara & the service is excellent.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your fantastic review!
We're thrilled to hear that you're loving the mascara and that it has given you the results you were hoping for. It's wonderful to know that your experience with Claire was just as positive. We're glad she was able to resolve your issue and help you with the additional mascaras.
We'll be sure to share your kind words with Claire—she'll be delighted to know her support made such a difference.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support! 💕
Understanding and prompt response
Even though the ordering part of the app was confusing, Summer was wonderful and understanding. She offered me a discount and refund on mistaken order. I haven't tried the product yet but looking forward to it. Thank you Summer 😊
6 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your lovely review!
We're sorry the ordering process was confusing, but we're delighted to hear that Summer was able to step in and make things easier for you. It's wonderful to know that she was understanding and able to offer a discount and refund for the mistaken order.
We'll be sure to pass your kind words along to Summer—she'll be thrilled to know her support made such a positive difference.
We hope you enjoy the product once you've had a chance to try it, and we truly appreciate your support! 😊
My issue was the system did not…
My issue was the system did not recognize my decline of certain items offered when i submitted my order! I was able to reach customer service in a very timely manner and my issue was corrected/resolved. I had the absolute best Customer Care Agent which was refreshing because of the dwindling of really good customer service- she was the absolute BEST Ive encountered in an enormously long time.
4 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We're sorry for the issue with the additional items being included in your order, but we're delighted that our Customer Care team was able to assist you promptly and get everything resolved.
Your kind words about our representative truly mean a lot to us. We'll be sure to share your feedback with her—it's wonderful to know that her professionalism, attentiveness, and genuine care stood out and made such a positive impression.
Thank you for allowing us to make things right and for taking the time to recognize our team. We truly appreciate your support!
The staff was very helpful … thank you…
The staff was very helpful … thank you for your great work
20 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
You are most welcome! We're also very happy to help you :)
Lovely staff and mascara great
Lovely staff and mascara great. Would highly recommend
24 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank so much for sharing your feedback :)
Great customer service
Lashcosmetics responded immediately when I had an issue and rectified things straight away. I was very impressed and grateful and it has made me happy to use this company again.
30 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We're delighted to hear that our team responded promptly and was able to resolve your issue right away. It's especially rewarding to know that the support you received left you feeling confident about choosing Lash Cosmetics again.
Your trust means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again! 💕
Personal and prompt communication - 5 stars
I haven't even gotten my product yet, but I had reached out to cancel any auto renewal charges that might be upcoming after 30 days. They were so responsive and timely with their communication and kindly let me know that there were no auto charges set up to accrue on my account. I was so appreciative.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your 5-star review!
We're delighted to hear that our team was able to respond quickly and personally to your concerns about future charges. We understand how important it is to have clarity around billing, and we're glad we could reassure you that there were no recurring charges set up on your account.
We truly appreciate your kind words about our communication and customer service. Thank you for choosing us, and we hope you enjoy your product when it arrives! ⭐
I love this product
I love this product! I use it daily and there’s no clumping. The eyeliner pen is also good and stays put.
22 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share your fantastic review and for choosing us. We truly appreciate your support and hope you continue enjoying your products! 💕
Charged extra for the purchase
Charged for the purchase, then another charge I have no idea what for!! So a $20 purchase became $50! At checkout said AUD but calculations indicate American dollars charged.... yet it came from Asia somewhere.... Order arrived and you pull the wand out and the excess goop on the brush is ridiculous! Do not recommend at all! Dodgy dodgy dodgy!
4 de agosto de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We're sorry to hear that your experience did not meet your expectations and understand your frustration regarding the unexpected charge and the condition of the product.
We take concerns about billing and product quality seriously. We'd appreciate the opportunity to review your order and clarify the charges, currency, and what occurred during checkout.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account and investigate the matter. We can then review the order details and work toward an appropriate resolution.
Thank you for bringing these concerns to our attention.
I have just cancelled a subscription I…
I have just cancelled a subscription I never signed up for. The product is awful and did not work as promised. I didn't realise that this money was coming out of my account. This is a scam. I would like my money back.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Lashcosmetics
We're sorry to hear about your experience and understand how frustrating it must be to discover a membership charge you weren't expecting.
We take concerns regarding subscriptions and billing seriously. We're glad you've reached out so we can review your account and determine what happened.
Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account, review the membership and charges, and assist you with your refund request.
Thank you!
Communication was great
Communication was great, very responsive, smooth process.
9 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thanks for your support and sharing your experience :)
I am very happy with the great…
I am very happy with the great communication I had with the friendly & helpful representatives of this company, which ultimately led to an amicable outcome. However, I also made it very clear that, if/when I decide to order more of their products, I do not wish to have a repeat of what happened at Checkout.......i.e. finding extra items added to my Order, that I knew nothing about, but I ended up having to pay for, on the premise I could return them, if I didn't want them. And, I considered that to be....a most unacceptable Business practice that did not bode well for me as a Customer, when I knew I wanted only 2 Mascaras, and expected to be charged accordingly, when I ordered them online. So, to ultimately discover that 3 extra Mascaras & 2 Eyeliners had been added to my Order, and whatsmore.....only once the Checkout process had been completed....... THAT was unheard of, and MUST NEVER happen, again!!!!
5 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share such detailed and honest feedback.
We're very pleased to hear that our customer service representatives were friendly, helpful, and able to reach an outcome that worked for you. We truly appreciate you allowing us to address your concerns.
We also understand your frustration regarding the additional items you discovered during the checkout process. We take your feedback seriously, and we recognize how important it is for customers to have a clear understanding of exactly what is included in their order and what they will be charged.
Your comments have been noted and are valuable in helping us improve the checkout experience. We appreciate your patience and your willingness to share both the positive and negative aspects of your experience.
Thank you again for your feedback and for allowing us to assist you.
A great customer service
A great customer service. I had a query I emailed and was they was able to resolve the matter instantly. Would definitely use this service again. And the mascara is all they say it is. Thank you
27 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with both our customer service and our mascara. It's great to know that your query was resolved quickly and that the product lived up to your expectations.
Providing prompt support and high-quality products is what we strive for every day, so your kind words truly mean a lot to us.
Thank you for your trust and support. We look forward to serving you again!
Resposta da Lashcosmetics
Thanks for your feedback :)
The customer service was exceptional.
The customer service was exceptional.
I am in NZ and do not ever order from overseas, just feel nervous about it.
Lash Cosmetics is overseas, which I didnt know until I had finished my purchase.
I have no hesitation in ordering from Lash Cosmetics in the future.
So helpful in all aspects.
Thank you so much
10 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review!
We're truly honored to have earned your trust, especially knowing you don't usually order from overseas. It's wonderful to hear that our customer service team was able to make you feel confident and supported throughout your experience.
Thank you for choosing Lash Cosmetics and for your kind words. We look forward to serving you again! 💕
Ordered almost 2 months ago
Ordered almost 2 months ago. They said it had been delivered. Checked again, asked neighbors even watched security camera footage. There wasn't a single delivery to my building the day they say it got delivered. Asked for refund, they offered to send another one, which still hasn't arrived. This was supposed to be a birthday present for my daughter. Birthday came and went, no mascara. Stopped responding to emails asking for tracking info. Wtf
25 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We're truly sorry to hear about your experience and understand how disappointing it must have been, especially since the mascara was intended as a birthday gift for your daughter.
Please send us your order number or the email address associated with your purchase so we can immediately review the status of your replacement shipment, provide an update, and work toward resolving this matter as quickly as possible.
We appreciate the opportunity to make this right.
Communications were excellent with this…
Communications were excellent with this company. I had an issue which was quickly and efficiently sorted to Jana.
5* rating well deserved!
10 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for your fantastic review! A special thank you for recognizing Jana's efforts. We'll be sure to pass along your kind words—she'll be thrilled to know her support made such a positive difference :)
Taking money from account without consent
I am only giving two stars because the mascara is actually really good.
However, upon ordering, they added extra charges that I did not agree to. Now, a month later, a purchase of 31.63 was taken out of my shop account/paypal without my consent. I know for a fact that i did not sign up for reoccuring purchases, as I dont do that and certainly wouldnt wihtout trying the product first. I have reached out to customer service and hope that this will be refunded and resolvd shortly.
25 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share your feedback.
We're glad to hear that you enjoyed the mascara, but we're sincerely sorry for the frustration and concern caused by the unexpected charge.
We understand how important it is to resolve billing concerns promptly. Our customer support team will review your account and your recent inquiry thoroughly and work with you to address the matter as quickly as possible. We appreciate you contacting us directly and giving us the opportunity to investigate and assist.
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