There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Ver mais
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Veja o que dizem as avaliações
Zero Stars. I highly discourage anyone from purchasing from Lash Cosmetics. Following a mascara purchase on their site, I discovered additional unauthorized charges on my credit card. I attempted... Ver mais
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Ver mais
Somehow, during my first order with Lash, I hit the wrong button and added an extra fee of $13 for expedited shipping. After receiving the confirmation regarding the additional charge, I immediately... Ver mais
3,7
Bom
390 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Taking money from account without consent
I am only giving two stars because the mascara is actually really good.
However, upon ordering, they added extra charges that I did not agree to. Now, a month later, a purchase of 31.63 was taken out of my shop account/paypal without my consent. I know for a fact that i did not sign up for reoccuring purchases, as I dont do that and certainly wouldnt wihtout trying the product first. I have reached out to customer service and hope that this will be refunded and resolvd shortly.
25 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share your feedback.
We're glad to hear that you enjoyed the mascara, but we're sincerely sorry for the frustration and concern caused by the unexpected charge.
We understand how important it is to resolve billing concerns promptly. Our customer support team will review your account and your recent inquiry thoroughly and work with you to address the matter as quickly as possible. We appreciate you contacting us directly and giving us the opportunity to investigate and assist.
Mascara is amazing
Mascara is amazing, my lashes look fantastic. They also feel better, more softer. Definitely worth buying.
There was an issue with the non subscription, however after sending through an email Summer resolved for me. She was quick, efficient and courteous throughout her responses.
26 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review!
We'll be sure to share your kind words with Summer . It's also great to know that you are satisfied with your purchase of our Lash Cosmetics mascara :)
Thank you for choosing us and for taking the time to share your experience :)
It made my lashes longer for sure
It made my lashes longer for sure. When we finally got the service going I got my package I ordered fast. I wish that it was water proof but it wasn't!!! The two brushes are nice n easy to glide on ur lashes!! Over all its alright.
23 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share your feedback!
Thank you for giving our product a try. We truly appreciate your support and feedback and hope to serve you again!
If I could give zero stars
If I could give zero stars, I would. They are such a scam company, they sign you up for subscriptions without you even clicking the box to agree. Then they will claim that you clicked it. They refuse to get full refunds back even though it's their Bots that cause these issues. This is the biggest scam company I've dealt with in quite some time. Don't waste your money or time. Just go out to a drugstore and pick up Cosmetics there because it will do the exact same.
24 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We’re sorry to hear about your experience and understand your concern.
We can confirm that your VIP subscription has been canceled and all related charges have been fully refunded. Please also note that the checkbox is not auto-ticked or pre-selected , as we do not sign up our members automatically.
We appreciate you bringing this to our attention and hope this resolves the issue for you.
I loved the product but unknowingly…
I loved the product but unknowingly signed up for a subscription. When my bank account showed a pending amount was to be taken out for my next shipment of mascara, I contacted this company, and they got onto it asap - very efficient and friendly. Problem fixed - no dramas. I will buy the product again.
22 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review! It's especially rewarding to know that you'll be purchasing our mascara again. Your trust and support mean a great deal to us.
Thank you for sharing your experience—we look forward to serving you again! 😊
There customer service was too tier
There customer service was too tier. My order never came but said it did, they sent out another product no questions. Monica made my experience so enjoyable and I absolutely recommend this company and there product.
20 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for having the time to share your feedback. We'll be sure to share your kind words with Monica :)
Thank you for your recommendation and for choosing our products. We truly appreciate your support and look forward to serving you again!
Great product
Great product. Great customer service. Unintentionally signed up for a subscription. Was refunded kindly.
6 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review about our product and the customer service our team provided :)
Thanks for choosing our mascara and we look forward to serving you again!
I was having issues with my order and…
I was having issues with my order and upon contacting the Company, a staff member, Claire, helped me resolve the issue
9 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for your wonderful review! We'll be sure to share your kind words with Claire—she'll be delighted to know her efforts were appreciated.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again!
Excellent customer service
Excellent customer service! They replied to my email within hours, refunded my money 24 hrs later. I had ordered multiple items in error. I'm waiting for my item once I have tried it I will write another review.
3 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review!
We truly appreciate your patience and your kind words. We hope you love your item when it arrives, and we look forward to hearing your thoughts after you've had a chance to try it.
Thank you for choosing us!
There every step of the way
My mascara arrived with a missing brush. Once I reached out Monica got me another sent out IMMEDIATELY! Thanks girl!!!
28 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful review!
We're sorry your mascara arrived with a missing brush, but we're delighted to hear that Monica was able to get a replacement sent out immediately. We'll be sure to share your kind words with her—she'll be thrilled to know she made a positive difference.
Thank you for your patience, your support, and for giving us the opportunity to make things right. We truly appreciate you choosing us!
This mascara is HORRIBLE
This mascara is HORRIBLE! It’s gooey thick wetness. When pulling the wand out the tube sooo much mascara comes out with it. It's like a slime consistency It makes your eye lashes clump soooo bad! And it’s never dries but someone you still have bad fall out of little black balls of mascara fall over your face.
22 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We're sorry to hear that the mascara did not meet your expectations.
We understand how disappointing it is when a product doesn't perform as expected, and we appreciate you taking the time to share your honest feedback. Your comments regarding the formula and application have been noted and will be shared with our team as we continually work to improve our products.
If you haven't already contacted our support team, please provide your order number or the email address associated with your purchase so we can review your order and see how we can best assist you.
Thank you for bringing this to our attention.
Very understanding and helpfull and…
Very understanding and helpfull and resolved any issues I had quickly.
9 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thanks for sharing your feedback :)
I haven't yet received the product so…
I haven't yet received the product so no comments yet re that but just my experience dealing with them.
I thought it was an unfortunate mix up that I was charged more than 4 x what I expected. Emails back and forth they quickly explained an "error" and the promised refund duly arrived. However reading other people's reviews now I gather my experience is very very common indeed!
9 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for taking the time to share your feedback.
We’re glad we were able to promptly respond to your concerns, explain the situation, and process your refund as promised. We understand how unexpected charges can be concerning, and we appreciate the opportunity to resolve the issue.
We also appreciate your honest comments regarding your overall experience. Customer feedback is important to us, and we take concerns seriously as we continue working to improve our customers' experience.
We hope your order arrives soon, and we appreciate the chance to serve you. Thank you again for sharing your experience.
I got fabulous customer service from…
I got fabulous customer service from this company who was Dana. Gracious and so prompt in resolving my matter. Beautiful to communicate with a very reliable company.
Denise from Australia.
6 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dana provided you with such gracious and prompt support.
We’ll be sure to share your kind words with her —she’ll be thrilled to know her assistance made such a positive impression.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
This mascara is amazing
This mascara is amazing! It lengthens lashes without leaving any residue or weighing them down. I love it. I bought four, and when my sister-in-law came over, she stole one because she thought my lashes looked fantastic!
23 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re very happy to know that you’re loving the mascara!
It sounds like your sister-in-law was just as impressed as we are—what a compliment! 😊 We hope she enjoys her "borrowed" mascara as much as you do.
Thank you for choosing Lash Cosmetics and for taking the time to share your experience. We truly appreciate your support!
The customer service was stellar!
The customer service was stellar! Ellie was extremely helpful in getting my account in order. From the first email to customer service to the last, Ellie stayed with me through completion. I can't wait to actually try the product!
6 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Ellie—she’ll be thrilled to know her dedication made such a positive impact on your experience.
Thank you for choosing Lash Cosmetics!
I had a great experience with their…
I had a great experience with their customer service. I accidentally purchased more than I needed and had to request a refund for the surplus items. Summer was incredibly responsive, friendly, and helpful throughout the process. She replied promptly and resolved the issue quickly, making the whole experience hassle-free.
Based on the excellent service I've received so far, I'm really looking forward to trying their product once it arrives. It's reassuring to know they genuinely care about their customers and are willing to go the extra mile to help.
1 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Summer was able to assist you with your order and make the refund process quick, easy, and hassle-free. Providing prompt, friendly, and helpful support is always our goal. We’ll share your kind words with her :)
We hope your order arrives soon, and we’re excited for you to try the product! Thank you for your trust, your kind recommendation, and for taking the time to share your experience. We truly appreciate your support!
The service was swift and confident.
The service was swift and confident.
5 de julho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thanks so much for sharing your feedback here!
Very easy to deal with
First I want to thank lash cosmetics for being so quick in solving a few issues that I had. I sent an order but received an email confirmation for 3 orders. I had accidentally sent 2 orders which were much bigger than the original one. I immediately contacted them and within a few minutes the orders were cancelled and the money refunded to my account. I also had an issue with shipping. I paid $12 for expedited shipping but didn’t receive the package until days after it was supposed to arrive. Again I contacted them and the money was refunded within minutes. I couldn’t ask for better service
30 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
Providing fast, efficient, and hassle-free customer service is always our goal, so it’s incredibly rewarding to know we were able to make your experience a positive one.
Thank you for choosing Lash Cosmetics and for taking the time to share your experience. We truly appreciate your support!
Needed a refund
So I had accidentally ordered more than I had intended without realizing.
My mistake.
I emailed to ask for a refund on the parts I didn’t want.
Sophia was just so lovely and accommodating and understood that I made a mistake and gave me a refund.
No issues at all. She was sooooo lovely.
I haven’t received the product yet, but am confident that if I had any problem it will be resolved.
27 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sophia was able to assist you with your order and make the refund process smooth and hassle-free. Providing understanding, compassionate, and accommodating customer service is always our goal.
We’ll be sure to share your kind words with Sophia—she’ll be thrilled to know her support made such a positive impression.
We hope your order arrives soon, and we're confident you'll love your purchase. If you ever need assistance in the future, we'll be here to help.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
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