There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Ver mais
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Veja o que dizem as avaliações
Zero Stars. I highly discourage anyone from purchasing from Lash Cosmetics. Following a mascara purchase on their site, I discovered additional unauthorized charges on my credit card. I attempted... Ver mais
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Ver mais
Somehow, during my first order with Lash, I hit the wrong button and added an extra fee of $13 for expedited shipping. After receiving the confirmation regarding the additional charge, I immediately... Ver mais
3,7
Bom
390 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Monica's customer service is exceptional
Monica's customer service is exceptional. She responded to my enquiry promptly and resolved my issue without any hassles. A pleasure to deal with.
6 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Monica provided you with exceptional customer service. It’s great to know she responded promptly to your inquiry and resolved your issue quickly and hassle-free.
We’ll be sure to share your kind words with Monica. Thank you for your support, and we truly appreciate you taking the time to share your experience!
Great customer service and fast…
Great customer service and fast shipping. I love the mascara!!!
14 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a great experience with our customer service, enjoyed the fast shipping, and most importantly, love the mascara!
Your support means so much to us. Thank you for choosing us and for taking the time to share your experience!
Very disappointed this morning
Very disappointed this morning, bought a double deal a month or so ago Just to try out the product and got a free lash kit( which is falling apart already
N not worth the $$) and apparently signed up for VIP at $46AUD. Very misleading!
I have canceled my PayPal reoccurring payment and just waiting for this LLC company to get back to me and refund my subscription. What a mess
15 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the VIP membership and the concerns you raised about the lash kit. We understand how disappointing unexpected charges and product issues can be.
If you have already contacted our support team, please rest assured that your request will be reviewed as soon as possible. We appreciate your patience while we work to resolve your concerns.
Thank you for your feedback. It helps us continue improving both our products and our customer experience.
Ellie helped me right away with my… shipping refund
Ellie helped me right away with my issue. She was able to resolve my inquiry right away with no hassle.
14 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Ellie was able to assist you promptly and resolve your inquiry quickly and hassle-free.
We’ll be sure to share your kind words with Ellie. Thank you for your support and for taking the time to share your experience!
I intended to order one bottle of the…
I intended to order one bottle of the mascara. Once the complete was purchased I selected continue thinking that I had to select it to exit the screen and it had charged me 50 more dollars for heck knows what on top of the 10 dollar purchase. I've emailed them however trying to get in touch with someone for a refund should not be this hard!
14 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding the additional charge during checkout. We understand how concerning it can be when an order does not match what you intended to purchase.
We would like to clarify that the charges were refunded on the same day you contacted our phone support on 6/14. The refund should have already been posted to your account by now.
Thank you for bringing your concerns to our attention.
Order never received
This company, Lash Cosmetics, has had the BEST customer service that i have ever received. They always responded very quickly. My customer service specialist, Ellie, did everything within her and Lash Cosmetics means to make sure the customer (me) is not just satisfied but leaves feeling happy and wanting to keep coming back as a loyal customer. A
She was always very kind & more than happy to help solve what issue it is that you have. If you ever have an issue reach out to there customer service email amd you will not be disappointed.
14 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your amazing feedback!
We’re truly honored to hear that you had such a positive experience with our customer service team. Providing fast, friendly, and effective support is something we take great pride in, and we’re delighted that Ellie was able to make such a lasting impression.
We’ll be sure to share your kind words with Ellie. She will be thrilled to know that her dedication, kindness, and commitment to helping customers made such a difference.
Thank you for your support, your trust, and for taking the time to share your experience. We look forward to serving you again in the future!
I did t realise when I first ordered…
I did t realise when I first ordered that I was entering a monthly payment plan , so when I found out , I contacted lash cosmetics, and they refunded me 50% of my last 7 months payment , I was very happy about that , they also cancelled my future payments for me , solving my issue completely.
8 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you for sharing your experience.
We’re glad our team was able to assist you in resolving the membership concern and provide a solution that left you satisfied.
We truly appreciate your feedback and are pleased we could help bring the issue to a positive resolution. Thank you for your support!
I ordered a mascara that got lost in…
I ordered a mascara that got lost in shipping so I reached out to customer service, I was pleasantly surprised when Monica the customer support specialist returned my email, looked into my shipping and confirmed they're was no movement in over 2 weeks so quickly sent me a replacement at no charge. Quick reply within a day and resolution! Couldn't be happier thanks so much Vibely LASH I love your product!!!
3 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re sorry your original order was delayed in transit, but we’re delighted to hear that Monica was able to quickly investigate the issue and arrange a replacement for you at no additional cost.
We’ll be sure to share your kind words with her.
Thank you for your support!
Do Not Buy
Do Not Buy! Do not click on anything!
So i was having a look at this mascara...next minute I paid $80 nzd over three seperate USD charges. After several emails I got 1/3 back and then the product arrived. It has methyl and propyl parabens. These are not found in mascara being sold in NZ. They are toxic and known endocrine disruptors. The mascara also irritated my eyes and I had to take it off. Im not normally sensitive to makeup. I do not recommend lash cosmetics at all!
5 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We’re sorry to hear about your experience and appreciate you sharing your concerns.
We would like the opportunity to review your case further, including the charges and the concerns you raised regarding the product. Please provide your order information so our team can investigate your account and assist you accordingly.
Your feedback is important to us, and we look forward to reviewing the details of your experience.
I have not received my order or money…
I have not received my order or money returned
12 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We’re sorry to hear about your experience and appreciate you sharing your concerns.
Upon review, we can confirm that your order was successfully delivered on June 12
If you still require assistance regarding your order or account, please contact our support team with your order details so we can review your case further and discuss any available options.
Thank you for your feedback.
Fantastic customer service
Fantastic customer service, can't do enough to help. Mascara is absolutely brilliant.
10 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a fantastic experience with our customer service team and that you’re loving the mascara. l.
We truly appreciate your support and kind words. Thank you for choosing us!
Extremely FRAUDULENT, overcharged, and item NEVER ARRIVED
This is an extremely FRAUDULENT "company" do not engage with their ads!
Their ads with reveiws was fake, saying everyone loved it, ordered two, etc.
After clicking the instagram ad on 4/12/2026, it drew me to a website offering lash cosmetics lengthening mascara- a tube for "9.99" x 1.
They IMMEDIATELY charged my bank "9.62," and THEN "47.99!" I couldn't believe it. This is why I use PAYPAL. I immediately reached out to the company saying "Why did you charge me a $47.99 reoccurring charge AND the $9.99 for the tube of mascara?"
They claimed it was their right because I signed up for it- cagey and weird. I said I absolutely did not and I can prove it!
They refused to answer.
I escalated to paypal. Paypal had to foot the bill.
THEN, I reached out of the course of a few months because they never sent tracking for the mascara tube! IT NEVER CAME!
i'm sure they're banking on people going "eh it's not worth the $9.99 whatever." but not everyone can afford to mess around with money so I reached back out over and over and recevied the most gaslighting and strange answers, ZERO apology or resolution! I escalated to resolution CTR in paypal and got an IMMEDIATE refund.
12 de abril de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We appreciate you taking the time to share your concerns. Feedback like yours helps us continue evaluating and improving our customer experience.
The customer service was exceptional
The customer service was exceptional, I had made a huge mistake by ordering too many mascaras, and they refunded me the amount I was due. Extremely happy! 😊😊😊😊
30 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that our customer service team was able to help resolve the ordering mistake and process your refund quickly and smoothly.
Your happiness means a lot to us, and we truly appreciate your kind words and support. Thank you for sharing your experience! 💕
Prompt reply to my request
Prompt reply to my request, & very pleasant dealing with staff by email. Thank you 😊
6 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your kind feedback! 😊
We’re delighted to hear that your request was handled promptly and that you had a pleasant experience working with our team via email.
We truly appreciate your support and are always happy to help. Thank you!
Well I have to say I was skeptical at…
Well I have to say I was skeptical at first. I decided to submit my order. Some time went by and I still hadn't received the order. I sent them an email to find out what happened. Long story short, they responded very quickly and identified the error. They immediately resent my order and this time I received it quickly and I am happy to say I am very impressed with how they handle the situation and made it right and I am very happy to also say the product works for me exactly how they say it works! It was worth the wait!!!!
25 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for sharing your experience!
We understand your initial skepticism and sincerely appreciate your patience. While we’re sorry there was an issue with the original shipment, we’re glad our team was able to quickly identify the problem, arrange a replacement, and get your order to you successfully.
It’s wonderful to hear that the product works exactly as expected and that you felt the wait was worth it. Your kind words mean a lot to us.
Thank you for your support and for giving us the opportunity to make things right!
Misleading checkout experience
I originally ordered 2 mascaras. Checkout procedure is very unclear and I was not aware that my two mascaras turned into nearly $200 AUD of unauthorised deductions on my PayPal account. I sent an email within 2 minutes of placing my order to cancel it and have now had multiple emails back and forth advising they can offer a discount. In my last email I requested a full refund for all transactions and have not had a response when usually they are quick to respond. I am very disappointed in myself and this company as it was quite misleading in the payment screen. At no point are you advised of the total.
Refund was eventually processed on the 9th of June to my PayPal account (right on 5 business days after it was originally processed)
Be wary of the checkout process as while I was checking my PayPal each day for the refund I also had been signed up for a reoccurring subscription to this service which I definitely had not ticked the box for in the checkout process.
31 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
We sincerely apologize for any confusion regarding the checkout process and the additional items added to your order. We understand how concerning unexpected charges can be, especially when you attempted to contact us immediately after placing your order.
Please rest assured that our support team will review your request and continue working with you toward a resolution. Thank you for bringing your concerns to our attention.
Ellie Dawson ☺️🙌🏻❣️
Ellie Dawson is a fantastic Customer Support Specialist! She was able to help me with all my needs! And was able to resolve all my problems in a timely manner! She is seriously great at what she does! Thanks again Ellie for all your help! 🩷👍🏻😊 All your hard work is very much appreciated! 🙌🏻 She's wonderful to speak to as well! Thanks Lash Cosmetics for having a wonderful customer support agent!
1 de junho de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback! 🩷😊
Your appreciation means a lot to us, and we’re delighted that Ellie made your experience such a positive one. Thank you for your support and for taking the time to recognize Ellie's hard work! 🙌🏻✨
Beware of terms and conditions for ongoing non tangible subscription
Update. Thank you to Lash cosmetics for the full refund of the subscription. IT was a shame that it took a stream of emails, several online reviews and a PayPal dispute.,..........
I was unknowingly signed up to a monthly VIP subscription, that does not deliver any items. the subscription costs more than the products that I initially ordered. The mascara is ok, I've had better. I see the mascara is now available in major Australian retail stores. Out of principle I would not support a company with deceptive business tactics.
15 de abril de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thanks for sharing your feedback.
The VIP membership is an optional program that provides access to exclusive discounts, savings, and member benefits rather than physical products. We understand that the membership may not have been clear in your experience, and we sincerely apologize for any confusion this may have caused.
We also appreciate your honest feedback regarding the mascara. Customer feedback is very valuable to us and helps us improve both our products and overall customer experience.
Thank you for taking the time to share your thoughts.
UPDATE: Upon reviewing your account, it shows that a full refund for the membership has already been processed. We hope this brings this matter to a close. If you need further assistance or clarification, you may contact our support team directly.
Have a great day!
I emailed company and Sadie answered…
I emailed company and Sadie answered quickly.
She immediately offered to refund the charge which was much appreciated!
21 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your kind feedback!
We’ll be sure to share your kind words with Sadie. Have a great day!
Absolutely fabulous product
Absolutely fabulous product. Customer support was brilliant too.
I will buy this product again and again and again
11 de maio de 2026
Avaliação não solicitada
Resposta da Lashcosmetics
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the product and had a great experience with our customer support team as well. Knowing that you plan to purchase again means the world to us.
We truly appreciate your support and look forward to serving you again and again!
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