This company has extremely terrible communication between customers and company. Extremely slow responding, website is not set up good, could not cancel through link they sent, had to call them. Didn'... Ver mais
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Veja o que dizem as avaliações
Follow up by the phone support folks is awful. They do not seem to know how to help although they are quite polite. Email support has been quick and easy. Telehealth was very efficient.... Ver mais
I was having trouble with my phone doing a visual visit so we did a regular phone call, which was great. He seemed very competent, compassionate and understanding. Explain things very well.
I accidentally placed an order (my finger slipped) and immediately called to cancel and get my money back. They refused to return my fees saying it is their policy to refuse returns of money. They wer... Ver mais
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Absolutely unethical company
Absolutely unethical company, they do not provide a treatment plan or rationale for clinical decisions, you may not speak to your provider directly only through and unqualified customer service rep. They continue charging the card on file after you have canceled. Avoid this company at all costs, I have never received such poor care. They’ve been reported to the Better Business Bureau and federal trade, commission, do your homework better than I did!
I received meds hot (not warm but hot)
I received meds hot (not warm but hot). Lean Meds gave me some nonsense about a nurse calling me to discuss when all I wanted to know were the meds safe to use or even effective. No answer. Really bad customer service!
I was having trouble my first phone callwith my phone…
I was having trouble with my phone doing a visual visit so we did a regular phone call, which was great. He seemed very competent, compassionate and understanding. Explain things very well.
BEWARE!
BEWARE!! If I could give ZERO stars I would. This is NOT a good company. They will charge you, refuse to give you a refund before you ever speak to a doctor. Force you into auto subscription. They are ATROCIOUS to try to get answers, and IF you ever get answers they won't be consistent from person to person. I can only hope people see this review and STEER CLEAR. Over 3 hours on the phone. Hung up on SEVERAL times.
They are horrible
They are horrible. If you can’t get an appt even after they’ve taken your money more than two weeks previously. If they can’t even keep an appt, how are they going to offer support throughout the program?
I do not recommend them! And they still have not refunded me. Buyer beware! You definitely get what you pay for. I didn’t have this problem with the more expensive programs.
Constant updates on when my appointment…
Constant updates on when my appointment was .. originally my phone call was scheduled for three weeks out. I tried to cancel my order due to the extreme length of a wait, but they were able to reschedule my call for just a week out.
The worst company I ever dealt with
The worst company I ever dealt with. I explained to them i was currently using a different company and wanted to switch to theirs. I told them i was on 75 units a week. They refuse to send me the correct dosage to maintain what i was previously taking. Their doctor do not show up for scheduled appts. THEY REFUSE TO REFUND MY MONEY OR SEND THE PROPER DOSE.
Medication has to be full of water…
Medication has to be full of water never lost not 1 pound in a month but did gain 5, I have switched to WellMeDr and now I have lost 7 pounds do not trust these people and they will not refund at all the pharmacy address is of a vacant lot here in The Colony Texas They have $315 of mine all for nothing
WORSE COMPANY EVERY
WORSE COMPANY EVER, STILL NEVER RECIEVED MY ORDER. NO LIVE PERSON TO TALK TO, JUST KEEP GETTING EMAILS THAT ORDER IS DELAYED, WILL NOT REUND. I HAVE TO PUT IN A DISPUTE IN ORDER TO GET MY MONEY BACK. SO IF YOU WANT GLP-1, PLEASE I BEG OF YOU TO GO ELSEWHERE. THIS COMPANY IS HORRIBLE
I am just livid with this company
I am just livid with LEANMEDS company .! It has been a nightmare since the beginning I tried to cancel it and they said that I couldn't and it wasn't even 20 hours after I ordered but they said that it's only 21 hours so Leanmeds has till 48 hours but then I never heard from them and now it is 2 weeks later and all I get is a continual dose of automated responses saying that the medicines processing in the pharmacy and the next minute I get a message that I'm supposed to meet with somebody on a video call and then vice versa. Today I looked into the whole matter by going under Alt RX ,which is the pharmacy that they use because there is no way you can log into the lean meds portal after they don't want to mess with you anymore so I went under Alt RX and I logged in and I could see that they said they had sent me three prescriptions, all saying delivered but I have no product nor shipping information. Affirm has been completely no help. I started dispute against Leanmeds and in two days they came back to say that there was a not enough evidence and that the merchants replied. What a crock I am going to appeal it and there's no way that Affirm nor Leanmeds will get any more of my money. Basically the whole story is meanmeds has robbed me and Affirm is letting them do that
The provider listened to my concerns…
The provider listened to my concerns answered my questions and I felt heard and understood.
They listened to me
They listened to me. But, don’t use the join video link. They will call you instead.
Use email for customer support
Follow up by the phone support folks is awful. They do not seem to know how to help although they are quite polite.
Email support has been quick and easy.
Telehealth was very efficient.
Hoping to receive my medication promptly
I accidentally placed an order (my…
I accidentally placed an order (my finger slipped) and immediately called to cancel and get my money back. They refused to return my fees saying it is their policy to refuse returns of money. They were not so nice and I asked to speak to a supervisor but they said that there isn’t one and besides they would say the same thing, no returns of money. I am beyond angry and fed up with this company. They should not be in business based on all the negative reviews plus my experience
This company is a scam
This company is a scam. No provider call
FOUR TIMES NOONE SHOWED UP! Now they say I'm provider approved??? NO ONE SPOKE TO ME!!!
I have turned this company in to the better business bureau
All they do is lie too you about when…
All they do is lie too you about when you will get your medicine there add says shipping in 2 too 3 days it’s been 2 weeks and still no medication
Customer service tell you something different every time you talk too them
The left hand does not know what the right hand is doing
I will never order from them again
Excellent Care
I have had excellent response time, great care and positive interactions with all representative from Leanmeds. I appreciate the speed and timing that my questions are answered and that medications have been shipped.
This was the 1st positive I have…
This was the 1st positive I have experienced with lean meds. All the other phone calls addressing my questions were rushed, and my concerns not addressed.
They won't let me cancel a subscription…
They won't let me cancel a subscription I never used but they charged me for. My husband died last week, unexpectedly, and I've begged them as I simply cannot afford the $315.00 charges. Horrible people.
UPDATE:
CANCELED.

Resposta da Leanmeds
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