Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
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A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you h... Ver mais
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My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Ver mais
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos
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Respondeu a 81% das avaliações negativas
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Update: We tried a Questo scavenger hunt despite dramatic protestation from the kids after the frustration we all felt during the Let’s Roam hunt. The Questo hunt was great! Engaging story, directions and clues were accurate, challenges involved the place we were actually in, and there was lots of information provided. Try QUESTO…not Let’s Roam.
We paid $80 for history hunts that read like AI-generated content no one bothered to verify. The Dubrovnik hunt describes a fountain with four gargoyles — the actual fountain is a satyr with a sheep. A later stop requires a €40/person entrance fee with no warning in the app. The challenges have nothing to do with the place you are currently in. Their is little to no actual
information about the place you are supposed to be discovering. Basic stuff.
When I reported it, I got a form apology, a link to their no-refund policy, and a request to help them improve their content. I paid them $80. I’m not their unpaid QA team.
Great concept. Poor execution. No accountability. Spend your travel budget elsewhere.
Update: The reply posted below is the same lip service I received during 4 different attempts to communicate errors and an unsatisfactory product to their customer service. It doesn’t change the fact that they provided a a product that did not do what it was supposed to ( the entrance fee being a minor omission, not the base problem) without an offer for tangible compensation in the form of a refund. Even SHEIN is more ethical.

Resposta da Let's Roam
Was fun for family of all ages

Resposta da Let's Roam
Einfach nur Schrott. App ist sehr unübersichtlich. Die Antworten werden in englisch verlangt, obwohl man die deutsche Sprache eingestellt hat. Die Zeit läuft einfach ab und man fliegt dann einfach raus. In der Zeit ist die Tour mit älteren Menschen einfach nicht zu schaffen. Einfach zu schade für das Geld.

Resposta da Let's Roam
Everything was awful. App wouldn't load for us. When it finally did, it was not relevant to the area. And we didn't realise it was under a time restriction, so it timed out without us finish. Absolutely rubbish. Don't waste your money.

Resposta da Let's Roam
I purchased a scavenger hunt for the town of Southwold in Suffolk (£40.00). When we got there, we found out that the town has serious WIFI/G4/G5 connectivity issues which have been reported to the county council by residents and business alike for over 2 years. On the day we visited there was no signal on anything so could not use the hunt App. It was hot bank holiday with hundreds of day trippers and nobody could even pay for parking (also app based). I find it very unprofessional of Let’s Roam not to know about this issue in Southwold, especially as they make money from selling an App based scavenger hunt for the town. They did not even publish a warning about Southwold connectivity. How appropriate their terms and conditions have ‘circumstances outside their control’ yet still they allow the Southwold map to be purchased. After contacting Let's Roam - No refund possible!
In my view, a blatant con and would not recommend Let's Roam to anyone.

Resposta da Let's Roam
A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you had to answer said you answered incorrectly initially, when you didn't, but it soon corrected itself.

Resposta da Let's Roam
Horrible... Mala experiencia, poco trabajada e infinitamente mejorable. No merece la pena.

Resposta da Let's Roam

Resposta da Let's Roam

Resposta da Let's Roam
Wir waren von der Schnitzeljagd von Lets Roam leider extrem enttäuscht. Für den hohen Preis bekommt man eine App mit schlechter Übersetzung, bei der man teilweise Antworten plötzlich auf Englisch eingeben muss – obwohl alles andere auf Deutsch ist. Das wirkt einfach unfertig und schlecht umgesetzt.
Dazu kommen unzählige sinnlose Fotoaufgaben, die eher nervig als unterhaltsam sind. Statt die Stadt wirklich zu entdecken, rennt man die ganze Zeit nur mit dem Handy durch die Gegend und macht irgendwelche Bilder. Über die Stadt selbst erfährt man dabei kaum etwas. Kurze interessante Hintergrundinfos zu den einzelnen Stationen hätten das Ganze deutlich besser gemacht.
Besonders ärgerlich war, dass wir die Schnitzeljagd starten wollten und die App direkt angezeigt hat, sie wäre bereits „erfolgreich abgeschlossen“. Das Problem wurde zwar später behoben, aber unser Tagesablauf war dadurch komplett durcheinander und die Planung hinüber.
Auch die Reihenfolge der Stationen wirkte völlig willkürlich und ohne erkennbaren Sinn. Man läuft gefühlt kreuz und quer durch die Stadt. Zusätzlich wurde immer wieder jemand aus unserer Gruppe aus der App rausgeworfen und konnte dadurch nur eingeschränkt teilnehmen.
Oft wusste man außerdem gar nicht, was überhaupt die richtige Antwort sein soll, weil jeder irgendwie für sich selbst in der App herumtippen musste. Wirklich gemeinsames Spielen kam dadurch kaum zustande.
Insgesamt einfach viel zu teuer für das, was geboten wird. Die Idee hätte Potenzial, aber die Umsetzung ist leider chaotisch, technisch fehlerhaft und den Preis absolut nicht wert.

Resposta da Let's Roam

Resposta da Let's Roam
I honestly can’t say enough good things about our experience. Highly recommend this app to anyone looking for an adventure on a road trip.

Resposta da Let's Roam

Resposta da Let's Roam
Activité choisie sur Beaune. Une chasse au trésor ??? Des questions et énigmes qui n'ont rien à voir avec les points d'intérêts. Des réponses à trouver en anglais ! Des défis sans grand intérêt. A revoir ! Impression de m'être bien faite avoir et d'avoir dépensé 22 euros pour pas grand chose ! Très decevant...

Resposta da Let's Roam
If you’re looking to waste money and test your patience, Let’s Roam is perfect.
Prepaid tickets? Useless. The app wouldn’t let us start, so we were effectively forced to buy another ticket just to begin. Nothing says “great customer experience” like paying twice for the same thing.
Adding a friend? Also broken. So much for a “social” activity — we ended up sharing one phone like it’s 2005.
The app itself is a masterpiece of poor design: slow, glitchy, crashes constantly, and drains your battery for good measure. It feels less like a finished product and more like an abandoned beta.
At best, this is incompetence. At worst, it feels deliberately set up to push you into spending more just to make it work.
Requested a refund — not holding my breath.
Save your time, save your money, and avoid.

Resposta da Let's Roam
Faulty checkout process charged me twice. Enquired about a refund and was told it wasn’t possible. It has really soured the whole thing which looked like something I could enjoy doing regularly as I travel a lot. I don’t even feel like using the original two tickets I bought now.

Resposta da Let's Roam
Appli sans intérêt
Sur Saint Malo, les questions posées sont sans intérêt.
Il existe des chasses aux trésors gratuité pour les enfants au syndicat d'initiative bien plus intuitive !!

Resposta da Let's Roam
This is a very disappointing experience and I would strongly recommend that you don't waste your money on one of their scavenger hunts. I pre-paid for a hunt in the Icelandic town of Akureyri. I created an account and applied the code so that I was all ready to start the hunt when we arrived. We located the start point and I was there with my phone but when I tried to sign into my existing account (I tried with both my phone number and email sign in details) it just created a new account. Hence, when I went to start the hunt, it said that my voucher was already applied. There was no way to get to my original account with the valid voucher and the 'help' function was offline due to the time difference (trying to do an activity anywhere other than the US is going to be problematic if you need help). We only had that one afternoon to do the hunt and so will never know if it was any good or not as my only option was to pay for the whole experience again and I didn't want to do that, having paid already. Just as well in hindsight, as there is zero customer support from this company - all my emails have been ignored and I am currently pursuing a refund via my credit card company. Avoid at all costs and pick a downloadable walking tour from a reputable company instead as this outfit is a scam - they take your money and leave you high and dry when you need them. Very disappointing indeed.

Resposta da Let's Roam
Very misleading experience, all the tasks were generic and had nothing to do with the local area and involved mainly taking selfies or were pointless like "see if you can find 5 different pizza restaurants" in a town that doesn't even have one (not that you would want to waste time looking for 5 pizza restaurants to snap on your phone.)
We thought this was going to be a hunt with a guide or something but no this is purely and app that gives very poorly thought out activities and with zero money going back in to the local economy of the town you are visiting.
Avoid like the plague!

Resposta da Let's Roam
Wow. Keine Ahnung wo überhaupt positive Bewertungen herkommen, aber die Schnitzeljagd die wir gemacht haben war ein kompletter Reinfall. Wir wurden einmal durch die Stadt geleitet und mussten dabei Aufgaben lösen. Wir waren als Familie unterwegs. Die Aufgaben für die Kinder bis 10 waren zu großen Teilen auf Englisch und ansonsten schlecht übersetzt, also für Kinder quasi unlösbar. Ansonsten hatten die Aufgaben wenig mit den örtlichen Gegebenheiten zu tun (macht eine Video auf dem alle Wellenbewegungen machen 🫠) und waren allesamt langweilig und einfallslos. Man merkt, dass nicht vor Ort recherchiert wurde und einfach ein 0815 Schema auf jeden Ort gepresst wird. Spaßfaktor -100. Dafür ganz schön teuer. Sehr enttäuschend und nicht empfehlenswert.

Resposta da Let's Roam
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