Let's Roam Avaliações 

2.110
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Ver mais

Detalhes da empresa

  1. Operador de turismo
  2. Provedor de excursões culturais

Escrito pela empresa

Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,6

Todas as avaliações

(2.110)

125 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Paid $80 for an AI-generated hunt no one bothered to fact-check.

Update: We tried a Questo scavenger hunt despite dramatic protestation from the kids after the frustration we all felt during the Let’s Roam hunt. The Questo hunt was great! Engaging story, directions and clues were accurate, challenges involved the place we were actually in, and there was lots of information provided. Try QUESTO…not Let’s Roam.

We paid $80 for history hunts that read like AI-generated content no one bothered to verify. The Dubrovnik hunt describes a fountain with four gargoyles — the actual fountain is a satyr with a sheep. A later stop requires a €40/person entrance fee with no warning in the app. The challenges have nothing to do with the place you are currently in. Their is little to no actual
information about the place you are supposed to be discovering. Basic stuff.

When I reported it, I got a form apology, a link to their no-refund policy, and a request to help them improve their content. I paid them $80. I’m not their unpaid QA team.

Great concept. Poor execution. No accountability. Spend your travel budget elsewhere.

Update: The reply posted below is the same lip service I received during 4 different attempts to communicate errors and an unsatisfactory product to their customer service. It doesn’t change the fact that they provided a a product that did not do what it was supposed to ( the entrance fee being a minor omission, not the base problem) without an offer for tangible compensation in the form of a refund. Even SHEIN is more ethical.

3 de junho de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Thank you for taking the time to share your experience. We're sorry to hear that the hunt did not meet your expectations.

Accuracy is important to us, and we appreciate you bringing the fountain description to our attention. We regularly review and update our hunts, and feedback like yours helps us identify content that may need correction or additional review.

We're also sorry that the entrance fee requirement came as a surprise. We understand how frustrating it can be to encounter unexpected costs during an activity, and we'll review whether that information can be communicated more clearly within the hunt experience.

We recognize your frustration with the support interaction as well. While customer feedback is valuable in helping us maintain and improve our content, we understand that you purchased the experience expecting it to be ready to enjoy, not to identify issues on our behalf.

Our goal is to create engaging, self-guided adventures that help travelers explore destinations in a unique way, and we're disappointed that we fell short in your case. Thank you for your candid feedback, and we will use it to improve both our content and customer experience moving forward.

Avaliado com 5 de um total de 5 estrelas

Was fun for family of all ages

Was fun for family of all ages

31 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Thank you for your review! We're so glad to hear that your family had fun together and that the experience was enjoyable for all ages. Creating activities that bring families together is exactly what we aim for. We appreciate your support and hope to see you on another adventure soon! 😊

Avaliado com 1 de um total de 5 estrelas

Einfach nur Schrott

Einfach nur Schrott. App ist sehr unübersichtlich. Die Antworten werden in englisch verlangt, obwohl man die deutsche Sprache eingestellt hat. Die Zeit läuft einfach ab und man fliegt dann einfach raus. In der Zeit ist die Tour mit älteren Menschen einfach nicht zu schaffen. Einfach zu schade für das Geld.

30 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.

Wir verstehen, wie frustrierend es sein kann, wenn die App nicht intuitiv wirkt, Antworten nicht konsequent in der gewählten Sprache akzeptiert werden oder Zeitbeschränkungen den Spaß an der Tour beeinträchtigen. Besonders bei Gruppen mit älteren Teilnehmern sollte das Erlebnis angenehm und stressfrei sein.

Ihr Feedback zu den Sprachproblemen und dem Zeitlimit nehmen wir sehr ernst und werden es an unser Team weitergeben. Wenn Sie uns weitere Details zu Ihrer Tour mitteilen möchten, kontaktieren Sie uns bitte unter support@letsroam.com. Wir würden die Gelegenheit schätzen, uns Ihre Erfahrung genauer anzusehen und Ihnen weiterzuhelfen.

Avaliado com 1 de um total de 5 estrelas

Everything was awful

Everything was awful. App wouldn't load for us. When it finally did, it was not relevant to the area. And we didn't realise it was under a time restriction, so it timed out without us finish. Absolutely rubbish. Don't waste your money.

30 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi,

We're very sorry to hear that your experience was so frustrating. The app should load smoothly and provide accurate, location-specific content, so we understand how disappointing it must have been when that wasn't the case.

Regarding the timer, our hunts are designed to be completed at your own pace, and most experiences can be resumed if interrupted. It sounds like something may not have worked as intended during your adventure.

We'd appreciate the opportunity to investigate what happened and make things right. Please reach out to us at support@letsroam.com with the email address associated with your booking and any details about the hunt you purchased. Our team will be happy to review the issue and assist further.

Thank you for sharing your feedback—it helps us improve the experience for future adventurers.

Best,
Lets Roam Support

Avaliado com 1 de um total de 5 estrelas

Dreadful customer service

I purchased a scavenger hunt for the town of Southwold in Suffolk (£40.00). When we got there, we found out that the town has serious WIFI/G4/G5 connectivity issues which have been reported to the county council by residents and business alike for over 2 years. On the day we visited there was no signal on anything so could not use the hunt App. It was hot bank holiday with hundreds of day trippers and nobody could even pay for parking (also app based). I find it very unprofessional of Let’s Roam not to know about this issue in Southwold, especially as they make money from selling an App based scavenger hunt for the town. They did not even publish a warning about Southwold connectivity. How appropriate their terms and conditions have ‘circumstances outside their control’ yet still they allow the Southwold map to be purchased. After contacting Let's Roam - No refund possible!
In my view, a blatant con and would not recommend Let's Roam to anyone.

25 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

We’re very sorry to hear about your experience in Southwold and understand how frustrating this must have been, especially on a busy bank holiday. Connectivity issues can unfortunately impact app-based activities, and we appreciate you taking the time to share these details. We certainly never want guests to feel disappointed or unable to enjoy their adventure. Your feedback regarding clearer warnings for areas with known signal challenges has been shared with our team for review.

If you would be open to it, please reach out to us at support@letsroam.com so our team can take another look at your experience and provide further assistance. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.

Avaliado com 5 de um total de 5 estrelas

A fun experience

A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you had to answer said you answered incorrectly initially, when you didn't, but it soon corrected itself.

25 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Thank you for the thoughtful review! We’re so glad you and your teenager had a fun experience together. We also appreciate you pointing out the mobile signal and answer validation issues. In some locations, connectivity can definitely affect photo uploads, and we understand how frustrating that can be. Your feedback helps us continue improving the experience, and we’re happy to hear the answers corrected themselves shortly after. Thanks again for joining the adventure with us!

Avaliado com 1 de um total de 5 estrelas

Horrible..

Horrible... Mala experiencia, poco trabajada e infinitamente mejorable. No merece la pena.

5 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hola, lamentamos mucho saber que tu experiencia no cumplió con tus expectativas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar en qué podemos mejorar. Entendemos lo frustrante que puede ser cuando una actividad no resulta como se esperaba, y tomamos muy en serio opiniones como la tuya. Gracias por compartir tu experiencia.

Avaliado com 4 de um total de 5 estrelas

Walked a lot liked it

Walked a lot liked it

24 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Thanks for joining the hunt! We’re glad you enjoyed exploring the area and getting out for a good walk. Hope you discovered some fun spots along the way, and we’d love to have you back for another adventure soon!

Avaliado com 5 de um total de 5 estrelas

Great but the app doesn’t work properly

23 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Thanks for sharing your feedback. We’re glad you still had a great experience overall, though we’re sorry the app didn’t work as smoothly as it should have during your adventure. We’re always working on improvements, and feedback like this helps us make the experience better for future hunts. We appreciate you giving us a try!

Avaliado com 1 de um total de 5 estrelas

Chaotisch und zu teuer

Wir waren von der Schnitzeljagd von Lets Roam leider extrem enttäuscht. Für den hohen Preis bekommt man eine App mit schlechter Übersetzung, bei der man teilweise Antworten plötzlich auf Englisch eingeben muss – obwohl alles andere auf Deutsch ist. Das wirkt einfach unfertig und schlecht umgesetzt.

Dazu kommen unzählige sinnlose Fotoaufgaben, die eher nervig als unterhaltsam sind. Statt die Stadt wirklich zu entdecken, rennt man die ganze Zeit nur mit dem Handy durch die Gegend und macht irgendwelche Bilder. Über die Stadt selbst erfährt man dabei kaum etwas. Kurze interessante Hintergrundinfos zu den einzelnen Stationen hätten das Ganze deutlich besser gemacht.

Besonders ärgerlich war, dass wir die Schnitzeljagd starten wollten und die App direkt angezeigt hat, sie wäre bereits „erfolgreich abgeschlossen“. Das Problem wurde zwar später behoben, aber unser Tagesablauf war dadurch komplett durcheinander und die Planung hinüber.

Auch die Reihenfolge der Stationen wirkte völlig willkürlich und ohne erkennbaren Sinn. Man läuft gefühlt kreuz und quer durch die Stadt. Zusätzlich wurde immer wieder jemand aus unserer Gruppe aus der App rausgeworfen und konnte dadurch nur eingeschränkt teilnehmen.

Oft wusste man außerdem gar nicht, was überhaupt die richtige Antwort sein soll, weil jeder irgendwie für sich selbst in der App herumtippen musste. Wirklich gemeinsames Spielen kam dadurch kaum zustande.

Insgesamt einfach viel zu teuer für das, was geboten wird. Die Idee hätte Potenzial, aber die Umsetzung ist leider chaotisch, technisch fehlerhaft und den Preis absolut nicht wert.

16 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hallo,

vielen Dank, dass Sie sich die Zeit genommen haben, so ausführliches Feedback zu teilen. Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit der Schnitzeljagd so enttäuschend und frustrierend war.

Wir verstehen Ihren Ärger über die Sprachprobleme, die unklaren Aufgabenstellungen und die technischen Schwierigkeiten innerhalb der App. Besonders die Situation, dass die Tour fälschlicherweise bereits als abgeschlossen angezeigt wurde und dadurch Ihre Tagesplanung beeinträchtigt wurde, hätte nicht passieren dürfen. Auch Probleme mit der Gruppenfunktion und der Reihenfolge der Stationen können natürlich den Spielspaß stark beeinträchtigen.

Ihr Feedback zu den Fotoaufgaben und dem Wunsch nach mehr interessanten Informationen über die Stadt ist ebenfalls sehr wertvoll für uns. Unser Ziel ist es eigentlich, eine unterhaltsame und gleichzeitig informative Möglichkeit zum Erkunden einer Stadt zu bieten, und es ist klar, dass wir dieses Ziel bei Ihrem Erlebnis nicht erreicht haben.

Wir nehmen Ihre Rückmeldung ernst und werden sie an unser Produktteam weitergeben, damit wir sowohl die technische Stabilität als auch die Qualität der Übersetzungen und Inhalte verbessern können. Wenn Sie möchten, kontaktieren Sie unser Support-Team gerne unter support@letsroam.com, damit wir uns Ihre Erfahrung genauer ansehen und eine passende Lösung finden können.

Mit freundlichen Grüßen
Das Let's Roam Team

Avaliado com 1 de um total de 5 estrelas

Crappy

Crappy. Nothing works. A very poor site made by …

9 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi,

We’re sorry to hear you had a frustrating experience. That’s definitely not the impression we want anyone to have when using our platform.

We’d appreciate the chance to learn more about what went wrong and help make things right. Please reach out to us at support@letsroam.com with more details about the issues you encountered, and our team will be happy to assist you.

Sincerely,
The Let’s Roam Team

Avaliado com 5 de um total de 5 estrelas

Road trip adventure!

I honestly can’t say enough good things about our experience. Highly recommend this app to anyone looking for an adventure on a road trip.

9 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi avatuss,

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear you had such a great road trip adventure and that the experience exceeded your expectations.

It means a lot to know you would highly recommend the app to others looking for a fun way to explore on the road. We truly appreciate your support and hope to be part of your next adventure soon!

Sincerely,
Let’s Roam Team

Avaliado com 5 de um total de 5 estrelas

Loved the family adventures

Loved the family adventures

9 de maio de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi,

Thank you for your kind review! We’re so happy to hear you loved the family adventures and had a great time together.

Creating fun experiences that bring families closer is exactly what we aim for, and we truly appreciate you sharing your feedback. We hope to join you on another adventure again soon!

Sincerely,
Let’s Roam Team

Avaliado com 1 de um total de 5 estrelas

Activité choisie sur Beaune

Activité choisie sur Beaune. Une chasse au trésor ??? Des questions et énigmes qui n'ont rien à voir avec les points d'intérêts. Des réponses à trouver en anglais ! Des défis sans grand intérêt. A revoir ! Impression de m'être bien faite avoir et d'avoir dépensé 22 euros pour pas grand chose ! Très decevant...

30 de abril de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Bonjour,

Merci pour votre retour et nous sommes sincèrement désolés d’apprendre que votre expérience à Beaune n’a pas été à la hauteur de vos attentes.

Nous comprenons votre frustration, notamment concernant le manque de lien entre les questions et les points d’intérêt, ainsi que l’utilisation de l’anglais au lieu du français. Ce n’est pas l’expérience que nous souhaitons offrir. Nos parcours sont censés être engageants, pertinents et faciles à suivre.

Nous comprenons également votre ressenti concernant le rapport qualité-prix. Nous ne voulons jamais que nos clients aient l’impression de ne pas en avoir pour leur argent.

Nous aimerions avoir l’occasion de corriger cela. Merci de nous contacter à support@letsroam.com avec les détails de votre réservation afin que notre équipe puisse examiner votre dossier et vous aider.

Merci encore pour votre retour, il nous aide à nous améliorer.

Cordialement,
L’équipe Let’s Roam

Avaliado com 1 de um total de 5 estrelas

Stay Away from this scam app!

If you’re looking to waste money and test your patience, Let’s Roam is perfect.

Prepaid tickets? Useless. The app wouldn’t let us start, so we were effectively forced to buy another ticket just to begin. Nothing says “great customer experience” like paying twice for the same thing.

Adding a friend? Also broken. So much for a “social” activity — we ended up sharing one phone like it’s 2005.

The app itself is a masterpiece of poor design: slow, glitchy, crashes constantly, and drains your battery for good measure. It feels less like a finished product and more like an abandoned beta.

At best, this is incompetence. At worst, it feels deliberately set up to push you into spending more just to make it work.

Requested a refund — not holding my breath.

Save your time, save your money, and avoid.

26 de fevereiro de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.

What you’ve described regarding prepaid tickets, starting the activity, and adding a friend is not the experience we intend to deliver. If you were prompted to purchase an additional ticket or were unable to access your original purchase, that should not have happened, and we’d like to investigate this right away.

We also understand your frustration with the app performance and stability. Crashes, lag, and difficulty using core features like social play are not acceptable and are being actively worked on by our team.

We take concerns about billing, access, and app reliability very seriously. Please reach out to support@letsroam.com
with your order details so we can review what happened and work toward a resolution, including any duplicate charges if applicable.

Sincerely,
Let’s Roam Team

Avaliado com 1 de um total de 5 estrelas

Faulty checkout process charged me…

Faulty checkout process charged me twice. Enquired about a refund and was told it wasn’t possible. It has really soured the whole thing which looked like something I could enjoy doing regularly as I travel a lot. I don’t even feel like using the original two tickets I bought now.

28 de abril de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi there,

We’re really sorry to hear about your experience—that’s understandably frustrating, especially when you were looking forward to using this while traveling.

Being charged twice is definitely not the experience we want for our customers, and we’re concerned to hear you were told a refund wasn’t possible. That doesn’t sound right, and we’d really like to take another look at this for you.

Please reach out to us at support@letsroam.com with your booking details and any screenshots or references of the duplicate charges. We’ll escalate this with our team right away and do everything we can to make it right.

We truly appreciate you giving us a try, and we hope we can turn this around for you.

Best,
Let’s Roam Team

Avaliado com 1 de um total de 5 estrelas

Appli sans intérêt

Appli sans intérêt
Sur Saint Malo, les questions posées sont sans intérêt.
Il existe des chasses aux trésors gratuité pour les enfants au syndicat d'initiative bien plus intuitive !!

22 de abril de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Bonjour,

Merci pour votre retour—nous sommes désolés d’apprendre que l’expérience à Saint-Malo n’a pas répondu à vos attentes. Nous comprenons à quel point il est important que les questions et activités soient engageantes et intéressantes.

Nos chasses sont conçues pour offrir un mélange d’exploration, d’anecdotes et de défis, mais nous savons que l’expérience peut varier selon les lieux et les préférences. Votre avis est précieux, et nous le partagerons avec notre équipe afin d’améliorer continuellement notre contenu.

Si vous le souhaitez, nous serions ravis de vous proposer une solution ou de vous recommander une autre chasse qui pourrait mieux correspondre à vos attentes. N’hésitez pas à nous contacter à support@letsroam.com
—nous serons heureux de vous aider.

Cordialement,
L’équipe Let’s Roam

Avaliado com 1 de um total de 5 estrelas

Technical difficulties meant no hunt and there is no support at all

This is a very disappointing experience and I would strongly recommend that you don't waste your money on one of their scavenger hunts. I pre-paid for a hunt in the Icelandic town of Akureyri. I created an account and applied the code so that I was all ready to start the hunt when we arrived. We located the start point and I was there with my phone but when I tried to sign into my existing account (I tried with both my phone number and email sign in details) it just created a new account. Hence, when I went to start the hunt, it said that my voucher was already applied. There was no way to get to my original account with the valid voucher and the 'help' function was offline due to the time difference (trying to do an activity anywhere other than the US is going to be problematic if you need help). We only had that one afternoon to do the hunt and so will never know if it was any good or not as my only option was to pay for the whole experience again and I didn't want to do that, having paid already. Just as well in hindsight, as there is zero customer support from this company - all my emails have been ignored and I am currently pursuing a refund via my credit card company. Avoid at all costs and pick a downloadable walking tour from a reputable company instead as this outfit is a scam - they take your money and leave you high and dry when you need them. Very disappointing indeed.

16 de março de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi there,

We’re really sorry this happened, especially since you only had a limited time in Akureyri to enjoy the hunt. That’s incredibly frustrating, and we completely understand why this left such a negative impression.

What you experienced sounds like an account mismatch issue, where signing in with a different method (phone vs. email) can accidentally create a second account. When that happens, the voucher can appear as already used even though it’s tied to the original login. That’s absolutely not the experience we want for our customers.

We also want to clarify that support is available outside of U.S. hours, but we recognize that not being able to reach someone immediately in that moment made things much worse, and that’s on us to improve. For real time support, you can also use the live chat available on our website.

We’d really like to make this right for you. It’s not our intention to leave anyone without help, and your emails should not have gone unanswered. Please reach out to us at support@letsroam.com
with the details of your booking, or resend your original message, and we’ll prioritize your case right away. We can help recover your original account and ensure your ticket is usable.

Again, we’re very sorry for the inconvenience and disappointment caused here. We truly appreciate you bringing this to our attention, and we’d value the chance to resolve it for you.

Avaliado com 1 de um total de 5 estrelas

Very misleading experience

Very misleading experience, all the tasks were generic and had nothing to do with the local area and involved mainly taking selfies or were pointless like "see if you can find 5 different pizza restaurants" in a town that doesn't even have one (not that you would want to waste time looking for 5 pizza restaurants to snap on your phone.)

We thought this was going to be a hunt with a guide or something but no this is purely and app that gives very poorly thought out activities and with zero money going back in to the local economy of the town you are visiting.

Avoid like the plague!

19 de abril de 2026
Avaliação não solicitada
logotipo da Let's Roam

Resposta da Let's Roam

Hi, thank you for sharing your feedback. We’re sorry to hear this experience didn’t meet your expectations.

Our scavenger hunts are designed as self-guided, app-based activities meant to encourage exploration, light challenges, and photo-based tasks you can complete at your own pace. They are different from a guided tour, so we’re sorry if that wasn’t clear before you started.

We also understand your concern about the local relevance of some tasks. The experience is designed to work across many locations, but we hear your feedback that it felt generic in this case and not well aligned with the town you visited. That’s not the experience we want for our customers, and we will share this with our content team for review.

If you’d like to discuss your experience further, feel free to reach out to us at support@letsroam.com. We appreciate you taking the time to share your thoughts, it helps us improve.

Avaliado com 1 de um total de 5 estrelas

Wenig Spaß für viel Geld

Wow. Keine Ahnung wo überhaupt positive Bewertungen herkommen, aber die Schnitzeljagd die wir gemacht haben war ein kompletter Reinfall. Wir wurden einmal durch die Stadt geleitet und mussten dabei Aufgaben lösen. Wir waren als Familie unterwegs. Die Aufgaben für die Kinder bis 10 waren zu großen Teilen auf Englisch und ansonsten schlecht übersetzt, also für Kinder quasi unlösbar. Ansonsten hatten die Aufgaben wenig mit den örtlichen Gegebenheiten zu tun (macht eine Video auf dem alle Wellenbewegungen machen 🫠) und waren allesamt langweilig und einfallslos. Man merkt, dass nicht vor Ort recherchiert wurde und einfach ein 0815 Schema auf jeden Ort gepresst wird. Spaßfaktor -100. Dafür ganz schön teuer. Sehr enttäuschend und nicht empfehlenswert.

17 de abril de 2026
Avaliação não solicitada
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Resposta da Let's Roam

Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so ausführlich zu teilen. Es tut uns wirklich leid zu hören, dass die Schnitzeljagd für Ihre Familie enttäuschend war.

Unsere Erlebnisse sind als selbstgeführte App-Abenteuer konzipiert, die für verschiedene Altersgruppen und Orte funktionieren sollen. Wir verstehen aber sehr gut Ihren Punkt, dass die Aufgaben für Kinder nicht gut zugänglich waren und die Übersetzungen nicht ausreichend geholfen haben. Das sollte so nicht sein, besonders wenn Familien gemeinsam spielen.

Auch Ihr Feedback zur lokalen Relevanz der Aufgaben nehmen wir ernst. Die Idee ist, Orte spielerisch zu entdecken, aber wir sehen, dass es in Ihrem Fall eher generisch und nicht passend zur Umgebung wirkte. Das entspricht nicht dem Anspruch, den wir an unsere Inhalte haben, und wir geben das intern weiter zur Prüfung und Verbesserung.

Wenn Sie möchten, können Sie uns auch direkt unter support@letsroam.com
kontaktieren, damit wir uns Ihren Fall genauer ansehen können.

Vielen Dank nochmals für Ihr ehrliches Feedback, auch wenn es schade ist, dass wir Sie diesmal nicht überzeugen konnten.

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