Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Ver mais
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My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... Ver mais
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A fun experience. Good for a teenager plus parent. Mobile signal was a bit hit and miss in the location which meant uploading photos was frustrating from time to time and sometimes the questions you h... Ver mais
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My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Ver mais
Detalhes da empresa
Escrito pela empresa
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Informações de contato
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Estados Unidos
- 14078089625
- mike@letsroam.com
- letsroam.com
3,6
Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
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This was so much fun for a quirky and…
This was so much fun for a quirky and adorable date night experience. 10/10
15 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thanks so much for your kind review! We’re thrilled to hear you had such a fun and quirky date night experience. It means a lot to us that you enjoyed it so much, 10/10 is amazing! We hope to see you on another adventure soon.
Super fun exciting way to be silly on a…
Super fun exciting way to be silly on a late night scavenger hunt date night
15 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thanks so much for the great review! We’re really happy to hear you had a super fun and exciting date night. It sounds like you had a great time being silly on your late night scavenger hunt, and that’s exactly the kind of experience we love to create. Hope to see you on another adventure soon!
It was fun and I felt like I was closer…
It was fun and I felt like I was closer to my team!
15 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thanks so much for your review! We’re really happy to hear you had fun and felt closer to your team during the experience. That’s exactly the kind of connection we hope to create. We appreciate you joining us and hope to see you on another adventure soon!
Resposta da Let's Roam
Hi there,
Thank you so much for your kind review. We’re really glad to hear you had a nice experience.
We appreciate you taking the time to share your feedback and hope to see you on another adventure soon with the Let's Roam.
Best regards,
The Let’s Roam Team
MAUVAIS
Achat d'un seul billet pour la ville de Niort...
Impossible de l'utiliser car rien ne fonctionnait sur place. Mon compte bancaire a bien été débité mais je reçois toujours des mails m'invitant à "poursuivre mon achat" car il semblerait que " je n'ai pas payé". Lorsque je veux me désabonner des mails en suivant le lien je tombe systématiquement sur la page 404 ...
Je constate que les avis positifs concernent principalement les USA..
Pour la France, je déconseille cette application .
8 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Bonjour,
Merci d’avoir pris le temps de partager votre avis, et nous sommes vraiment désolés pour l’expérience frustrante que vous avez eue.
Ce que vous décrivez ne correspond pas à l’expérience que nous souhaitons offrir avec l’application Let's Roam. Si votre paiement a bien été débité mais que l’activité ne s’est pas débloquée correctement et que vous recevez encore des emails vous demandant de “finaliser votre achat”, cela indique généralement un problème de synchronisation ou de compte que notre équipe support doit corriger manuellement.
Nous nous excusons également pour le souci avec le lien de désinscription et la page 404. Cela ne devrait pas se produire et nous allons le signaler immédiatement à notre équipe.
Nous prenons les retours de tous les pays très au sérieux, y compris la France, et nous travaillons activement à améliorer la fiabilité et l’expérience utilisateur dans toutes les régions.
Merci de nous contacter directement à support@letsroam.com afin que nous puissions retrouver votre compte, confirmer votre achat et résoudre le problème au plus vite.
Cordialement,
L’équipe Let’s Roam
Works well
Works well - need lots of people with a phone each
13 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi there,
Thank you for your review! We’re glad to hear everything worked well and that you enjoyed the experience.
We appreciate the helpful note as well. Our adventures with the Let's Roam are designed to be played solo or in teams, and having multiple phones can definitely make it easier for larger groups to stay involved.
Thanks again for playing, and we hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Resposta da Let's Roam
Hi there,
Thank you so much for your kind review! We’re really happy to hear you found it very fun and informative.
We truly appreciate the recommendation and are glad you enjoyed your experience with the Let's Roam. Hope to see you on another adventure soon!
Best regards,
The Let’s Roam Team
Truly enjoyed this with the kids awesome
Truly enjoyed this with the kids. Very interactive got them engaged and totally loved it .
5 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
That’s wonderful to hear! 😊 We’re so glad you and your kids had an awesome time and stayed engaged throughout the adventure. Thanks for sharing your experience—it means a lot to us! We hope to see you on another adventure soon!
Die deutsche Tour war schlecht KI…
Die deutsche Tour war schlecht KI übersetzt mit vielen Fehlen und hat keine zusätzlichen Stopps gehabt zu denen die man eh automatisch angelaufen wäre.
29 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Vielen Dank für Ihr Feedback – es tut uns wirklich leid, von Ihrer Erfahrung zu hören.
Es ist enttäuschend zu erfahren, dass die deutsche Tour schlecht übersetzt wirkte und nicht die Qualität oder zusätzlichen Stopps geboten hat, die Sie erwartet haben. Das entspricht nicht dem Erlebnis, das wir unseren Kunden bieten möchten.
Wir arbeiten kontinuierlich daran, unsere Übersetzungen und Inhalte zu verbessern, und Ihr Feedback hilft uns sehr dabei, Schwachstellen zu erkennen. Wenn Sie möchten, wenden Sie sich bitte an unser Support-Team, damit wir uns das genauer ansehen und eine Lösung für Sie finden können.
What a great family activity
What a great family activity! We have such a great time exploring confederation park! It's normally out of the way for us so this got us moving.
4 de abril de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for the amazing review! 😊
We’re thrilled to hear you had such a great time exploring Confederation Park—what a perfect way to turn a day out into a fun family adventure! It’s especially awesome that it got everyone moving and discovering a place you don’t usually visit.
That’s exactly the kind of experience we hope to create, and we’re so glad it made for a memorable outing for your family. We hope to see you on another adventure soon!
Resposta da Let's Roam
We’re really sorry to hear that you feel this way—that’s definitely not the experience we want anyone to have.
We’d genuinely like to understand what happened so we can help make things right. Could you please reach out to our support team at support@letsroam.com
with more details about your experience?
Your feedback is important to us, and we’re here to assist you every step of the way.
Find a better way to spend your afternoon.
Summary: don't bother. This company doesn't care about the quality of their product. The app routinely crashed, one location on our list had been demolished over a decade ago, and the app prematurely ended our visit at our last location, locking us out.
My team of six were really excited to do this scavenger hunt of Old Town Murfreesboro. The Boro is a pretty, medium-sized city with a lot of history, including being Tennessee's first capital. We bought T-shirts, cancelled other events, and made this a priority.
While we enjoyed the time together, the Let's Roam experience left a lot to be desired. Our starting point was an intersection in a residential neighborhood that was over 20 minutes from any of our destinations. Why?? This makes zero sense, and had plenty of residents wondering why we were in their neighborhood.
Throughout our trip, the app routinely crashed or locked us out. Looking through other reviews over the years, this has been a recurring problem. It appears the company has done little to fix it.
The app had us looking in downtown Murfreesboro for the Princess Theater. This theater had been demolished over a decade ago. A new building is on that site, hosting a restaurant. The app's hint about having a JC Penney in view didn't help, as the JC Penney had moved from that location over a decade ago. Does anyone at Let's Roam check their facts?
At our final location at Oaklands Mansion, the app asked a question about how many rooms were in the mansion when the Maney family lived there, and directed us to a plaque for the answer. The plaque had three conflicting answers. The mansion started in 1815 with only 2 rooms, but by 1884 when the Maney family left there were 18. We answered 18 and the app marked it wrong.
The app closed our trip at Oaklands Mansion before we finished with our answers, locking us out with a mission complete message and no way to reopen. This cost us plenty of points and caused us to lose our neighborhood competition.
The app also asked us to write a review, but that review required our team to 'unpause', putting more time on the clock and costing us more points.
Overall, Let's Roam turned what should have been a good time into frustration with a faulty app, looking for locations that didn't exist, and locking us out before we had finished. Find a better way to spend your afternoon. This isn't it.
31 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi there,
I’m really sorry to hear about your experience, especially after all the effort your team put into planning the day. It’s completely understandable how frustrating it must have been to deal with outdated locations, confusing directions, and technical issues that affected your game.
We’d really like to take a closer look at what happened and help make things right. Could you please let us know which location this scavenger hunt took place in? That will help us review the route and the questions you encountered.
Please also reach out to us at support@letsroam.com
so we can look into the app issues further and work toward a resolution with you.
We truly appreciate you sharing this feedback, and we’re sorry we didn’t meet your expectations this time.
Best regards,
The Let’s Roam Team
If I could give it a zero I would
If I could give it a zero I would. It was AWFUL! Emails to guests didn't go through, app didn't work, multiple tickets were unnecessary, a total and complete waste of money. I feel like I was ripped off.
29 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
We’re really sorry to hear this. That’s not the experience we want anyone to have.
Issues with emails not going through and the app not working can definitely impact the experience, and we understand how frustrating that must have been, especially when you were expecting everything to run smoothly.
We’d really like to look into what happened here and make this right if we can. If you’re open to it, please reach out to us directly at support@letsroam.com
with your booking details so we can investigate the email delivery issue, app performance, and the ticket setup, and see what options are available for you.
Thank you for your feedback. It helps us identify where things may have gone wrong and improve moving forward.
Not worth it
Half of the questions required you to be able to enter the buildings, and some were outdated (asking a theatre production company that finished years ago). At the end it was just a walk around Sidmouth that didn't offer many insights.
I usually enjoy these sorts of things, but there were far too many photo challenges. Perhaps they should think about offering an adult and kids version.
28 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thanks for taking the time to share your feedback—we really appreciate your honesty.
We’re sorry to hear the Sidmouth hunt didn’t meet your expectations. Challenges that rely on access to buildings and outdated references definitely aren’t the experience we aim to provide, and we understand how that can take away from the overall enjoyment.
Your point about the number of photo challenges and the idea of having separate versions for adults and kids is incredibly helpful—we’ll be sure to pass this along to our content team for review.
We truly value insights like yours as they help us improve, and we hope we can provide you with a much better experience on a future hunt.
Such a fun thing to do we really…
Such a fun thing to do we really enjoyed it
26 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for your kind words! 😊
We’re really glad to hear you had such a fun time and enjoyed the experience. That’s exactly what we aim for, creating memorable moments you can share with others.
We truly appreciate you taking the time to leave a review, and we hope to see you on another adventure soon!
Maitland Scav Hunt challneges Tragic Cats
The route was fun and challenging! A bit hot but we survived. Go Tragic Cats
23 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
“Tragic Cats” is an amazing team name, we love the energy! 🐾 It’s awesome that you enjoyed both the route and the challenge (and powered through the heat like champs 💪☀️).
We really appreciate you taking the time to share your experience, and we hope to see you on another hunt soon!
It was a fun little experience for our…
It was a fun little experience for our group. We explored downtown Detroit and visiting mini monuments.
20 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
We’re so happy to hear you had a fun experience with your group! 😊
Exploring downtown Detroit and discovering those mini monuments is such a great way to see the city from a new perspective. We love that you enjoyed the adventure together!
Thanks so much for sharing your feedback, we’d love to have you join us on another hunt soon! 🎉
Paid for 4 tickets and was only able to…
Paid for 4 tickets and was only able to use 1. The app get freezing and wouldn’t allow us to add users to the same or other devices. What we thought would be fun for the family, turned out to be £40 wasted as we couldn’t carry out the experience as planned. I’m left with 3 tickets which have little use now.
Contact customer services who will not refund. Just offered more tickets for an app that doesn’t work. I’m hardly going to travel a longer distance to find the same issue.
15 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hi there,
We’re really sorry to hear about your experience. That’s understandably frustrating, especially when it was meant to be a fun activity for your family.
It sounds like you ran into issues with the app freezing and adding players across devices, which prevented you from using all your tickets as intended. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.
We’d like the opportunity to take a closer look at what happened and help make this right. Please reach out to us at support@letsroam.com
with your order details so we can review your case further and explore the best resolution for you.
Thank you again for your feedback. It helps us continue improving the experience for everyone.
Spur of the moment decision
Spur of the moment decision. Worth the price for sure! Great way to entertain yourself and some friends and create hilarious memories. 10/10 recommend.
10 de março de 2026
Avaliação não solicitada
Resposta da Let's Roam
Thank you so much for the awesome review! 😊 We're thrilled to hear that your spur-of-the-moment decision turned into such a fun experience. Creating hilarious memories with friends is exactly what we hope every hunt brings.
We really appreciate the recommendation and hope to see you on another adventure soon! 🧭🎉
This Company is a SCAM- please Don't fall for it like I did
This Company is a SCAM. They offer a product that does not actually work and then string you along and never actually refund you for it.
My scavenger hunt was paid for and scheduled in advance, I even confirmed with them again the day before. Day of, the app would not start and their customer support just kept saying please wait for over an hour, so we're standing there with a group waiting to start and feeling ridiculous. It has been over a month now and they still have not refunded me. Do not fall for it like I did.
UPDATE:
I see the response from Let's Roam! I have been contacting this email address regularly and have received nothing but "sorry for the delay" for over a month. Trust has been shattered when I was originally open to giving it another chance.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Let's Roam
Hello,
We’re truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, especially after planning in advance and gathering a group to participate. That’s certainly not the experience we want anyone to have.
We want to be clear that we are not a scam, and we take situations like this very seriously. App issues on the day of an event are incredibly frustrating, and we sincerely apologize for the inconvenience and the wait you experienced with support. That is not the level of service we aim to provide.
Regarding your refund, we would like to personally look into the status of this right away. Refund delays are not our standard process, and we want to ensure this is resolved for you as quickly as possible.
Please contact us directly at support@letsroam.com
with your booking details and the email associated with your account, or reply to your existing ticket so we can escalate it immediately.
Again, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention.
Kind regards,
The Let’s Roam Team
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