Lion Air Group Avaliações 

Travelling from Sarong to Surabaya on Lion Air we arrived at airport to be told our flight was cancelled. No apology, just pointed at service desk and told to sort it out ourselves . We missed all our connections . Any attempt to voice the matter online was futile as chat bots and humans failed to reply . If at all possible AVOID this airline .

Koper yang awalnya mulus malah lecet lecet.
Bjirrrr

I can honestly say that using the lion air website has been one of the most frustrating things I have ever tried to do. Nothing works. I don't receive their one time pass code via my Whatsapp number. The webpage fails to progress to the next page, instead displaying a 'system processing error', so I can't reschedule my flights. I also can't access the manage booking page, because instead of retrieving my booking, it takes me to a booking selection page.
The Lion Air website is truly a masterpiece of poor design and I pity anyone who has the misfortune to have to use this absolute failure of a webpage. I have wasted a substantial amount of time trying to do the simple task of rescheduling a flight and I feel very very frustrated.

Worst airline ever. 2h delayed flight, missed connexion. No accountability. Delayed flight the next day after booking anew flight.

Disappointed with the schedule changes by Lion.
This is the third time the schedule has been changed.
As a result, my train ticket has become void.

1/5 – Serious Customer Service Failure and Incorrect Refund Request Handling

I am writing this review to bring a serious and disappointing experience to the attention of Lion Air Group’s senior management.

Our Super Air Jet flight IU285 from Balikpapan to Lombok was originally scheduled for October 17, 2026, but the airline unilaterally rescheduled it to October 19, a two-day delay. Since this significant change was made by the airline rather than requested by us, we decided to seek a refund.

Despite making multiple attempts through the official website, we were unable to complete the refund process. Our emails also went unanswered, leaving us with no effective support or clear solution.

As a result, my travel companion and I personally visited the Lion Air Group counter at Lombok International Airport to resolve the matter.

Unfortunately, the experience was far from professional. Communication with the staff was difficult, even though we made every effort to explain the situation using translation tools.

We were eventually assisted by an employee who identified himself as Rifqi. He collected our booking information, passport details, and the last four digits of my payment card before submitting the refund request on our behalf.

What happened next was extremely concerning.

After the employee submitted the request, we reviewed the official confirmation page and discovered that the “Reason of Refund” had been recorded as “Personal Reasons.”

This was completely inconsistent with our situation and with what we had clearly explained.

We did not cancel our flight for personal reasons. The airline changed our scheduled departure by two full days.

Submitting the request under an incorrect reason could significantly affect our refund eligibility and potentially result in financial loss through no fault of our own.

When we questioned Rifqi about this discrepancy, he appeared confused and was unable to provide a satisfactory explanation. We also requested his full name or employee identification number for proper documentation and accountability. However, he only disclosed his first name and declined to provide further identification.

It is deeply disappointing that passengers who visit an airline’s airport counter specifically to resolve a problem may end up facing an even more serious issue due to incorrect handling of their request.

I am calling on Lion Air Group’s senior management to investigate this incident, review the actions of the employee named Rifqi at Lombok International Airport, and take appropriate corrective action.

I also request that the company urgently review and correct our refund application to reflect the actual reason: an airline-initiated schedule change, not a voluntary cancellation for personal reasons.

We have retained the official schedule change notification, the refund confirmation screenshot clearly showing “Personal Reasons,” and other supporting documentation.

This is not simply a complaint about a delayed flight. It is about accountability, professionalism, accuracy, and the responsibility of airline employees to protect passengers’ rights rather than potentially compromise them.

Passengers deserve reliable assistance, particularly when the disruption originates from the airline itself.

I sincerely hope Lion Air Group’s management takes this matter seriously, investigates what happened, and ensures that our refund is handled fairly and correctly.

A very disappointing experience that has seriously undermined my confidence in Lion Air Group’s customer service.

Der Flug von Denpasar nach Surabaya hat sich um anderthalb Stunden verspätet. Ein Grund wurde dafür nicht angegeben. Die Information kam auch erst im allerletzten Moment, als die Menschenschlange schon zum Boarding wollte

**Rating:** 1 star

**Title:** Worst experience of my travels: cancelled, rerouted and ignored

Lion Air Group and Wings Air cancelled our flight from Wamena to Jayapura and told us nothing. We found out only when we tried to check in. No email, no call, no message. The flight we were moved to landed after our connecting flight to Sorong had already left, and the booking still showed that connection as confirmed. Nobody checked.

Then we tried to get help. Customer care was slow and unclear, and we had to chase again and again. Our rebooked flight was delayed by over 4 hours, again with no proactive information, and we missed the ferry to Raja Ampat that we had paid for. We lost holiday time we cannot get back.

The airline caused every one of these problems, and the passengers were left to find out and fix everything ourselves. This is a complete failure to look after customers, and I am shocked that an airline can operate like this.

If you have any connection, ferry, hotel or schedule you care about, do not book Lion Air Group or Wings Air. You will be the last to know when your plans fall apart.

Volato sia con batik che con wings air Bali-Labuan bajo e Labuan bajo-Lombok e non abbiamo avuto nessun problema con i voli se non un ritardo di 20 minuti con wings air.
Recensione scritta da una persona a cui non piace volare

Worst airline ever. We flew Wings which is Lion’s subsidiary from Bali to Lombok. The flight scheduled to 17:05 on October 3 got repeatedly delayed until an airline representative showed up to inform the passengers that it was rescheduled to the next morning, 6 am.

It’s 6:30 am October 4 and we’re still at the airport. No airline representative is around to give any info. In addition:

1. Problems getting to the gate: airport personnel refused to let us through with the expired boarding passes and it took extensive back-and-forth with Wings to get this resolved
2. No personnel available to provide any information
3. WhatsApp channel has been retired with no info re the replacement
4. Abysmal customer support: when after going through layers of automated menus the system finally put me in queue for a representative, my number was 34

Needless to say this is the first and the last time I’m flying Wings. Amazing how they manage to still be in business

Site is bad, airline is bad, customer service is bad. Really really dispise this airline.
At the moment waiting over an hour for customer service. No response. And basically stole my money

atas nama winda wei kurang ramah n tdk sopan ..

We have lived in a remote region of Indonesia for years and have relied on Lion Air and Wings Air because there is often no other option on our route. If there were, we would never fly with them again.

This is not about one bad flight. Over several years we have faced a recurring pattern of cancellations just hours before departure, always "for operational reasons." Most recently: cancelled 7 hours before departure. On a remote route with no fast alternative, that meant 10+ hours overland and by boat, missed connections, and a ruined travel plan.

The worst case: our flight was moved 1.5 hours earlier, and we were only told during the night before, while we were asleep. We missed it. We were rebooked at the airline's expense but then missed our connecting flight — the only one that week to our island — and were stranded at another airport for a full day.

We believe airlines should be required to give at least 24 hours' notice of cancellations. A few hours' notice is not an operational necessity, it is simply how this airline treats its customers.

Over the years this has cost us significant money (platform fees are never refunded) and enormous amounts of time and patience. This applies to Lion Air, Wings Air, and Super Air Jet alike — all part of Lion Air Group.

If you have any alternative route or airline, take it. We will not book with this group again.

We had everything planned out nicely and then not even 24 hours before we where supposed to go got put on another flight instead of travel during the day we had to fly at night with a stop in between instead of the direct flight we paid for

Flight delayed with 45 minutes, luggage claim delayed with 1,5 hours. Made us miss the last ferry to Gilli T. Made us lose a night at an expensive hotel. Made us use more money on another hotel as a last minute solution. No compensation or anything.

À éviter absolument, ce sont des voleurs.
Aucune fiabilité des vols, du surbooking évident et des modifications puis annulations de vols sans raison.
Aucune possibilité de reprogrammer ses vols, il faut faire une nouvelle réservation et évidemment il n’y a aucun remboursement de la différence (plus de 350€). Inqualifiable.
Personnel incompétent qui manque d’empathie et ne fait rien pour aider.
Préférez Garuda si vous le pouvez.

oh my god, don't book anything direct with this company, lion Air group it really has been a lesson learnt I will never again booked through anything other than directly with an airline. It may cost you a little bit more but when there's an issue no one helps you.
You can't call anyone
You have to go through chat
Eventually, someone corresponded with me but that took over five hours unbelievable
Even though the reason I'm requesting a refund on my ticket was due to a malfunction saying no seats available so I booked elsewhere. No one is giving me a refund so losing $1606 this is just outrageous. Hopefully my bank will sort this out.
DO NOT BOOK...

Worst airline I've use in my life. My flight was delayed twice by an hour during the same day. In the morning I got a message that the flight was delayed. The customer service was extrenely unhelpfull. When I tried to change my flight, I took me 4 hours sending messages on whatsapp before I got a normal answer. They were unable to change my flight in the end. Thr second time it got delayed I was allready at the airport. They didn't gave any notification. I only found out when the men behind the boarding desk told me.

Prn: ARYBVM evitate Lion Group - Batik Ari e Lion Air Group sono dei buffoni. Mettono 10 voli per tratta poi li modifiano 3-4 volte poi li cancellano e ti da 1 volo disponibile. Non rispondono alle domande - non rimborsano e se dopo 1000 email e chiamate lo fanno RARAMENTE ti rimborsano di meno trattenendosi circa un 10%

Enregistrement très mal organisé à Denpasar: guichets pour tous les vols, en permanence les urgences passent devant donc minimum une heure pour être enregistré; ensuite votre vol est retardé, changé de porte: vous courrez d'un bout à l'autre; personnel au sol gentil mais incompetent.
Si vous pouvez, compagnie à eviter