Lion Air Group Avaliações 

The worst Airline I have ever flown with! Flights are delayed, staff tells you connecting plane will wait, which it does not.
Meals, drinks and compensation for delayed flights are not handed out to you.
Online Ticket system does not work and you do not get any booking confirmation via Email.
You get misleading information from lion Air staff and it seems they don't know what they are doing, everyone gives you different information.
I would not recommend flying with this airline!

Please, Never never never buy the tickets of this sheet company … they never departure in time, never check-in online, never use new aircrafts…. I lost 400USD as they was delayed their flight on the 30 years aircraft with shabby wings. And they rejected my demand to return my money for the flight which was lost by their fault. So this company is scam and dangerous!

Lion air sucks. Customer service is dreadful, trying to contact them is hopeless. Their WA helpline is generic questions and offers no support at all, the number supplied doesnt answer. Forget trying to change a flight. Choose anyone else, they cant be worse than Lion air.

Nous avons manqué notre vol Lion Air JT 841 de Makassar à Lombok (8 octobre 2025) à cause d’un changement de porte d’embarquement de dernière minute, jamais communiqué clairement.

Nos cartes d’embarquement indiquait la porte 4, et l’écran d’affichage est resté bloqué sur « Lombok » sans aucun changement jusqu'a la fin et avec une heure de décollage retardée de 30 minutes. Aucune annonce en anglais, et le personnel faisait des appels sans micro, uniquement en indonésien.
Lorsque nous avons enfin appris qu’il fallait aller à la porte 6, l’avion était déjà parti — à peine quelques minutes après l’heure initialement prévue d’embarquement alors que l'avion était annoncé retardé !

Lion Air a ensuite prétendu que nous étions des “no-show”, refusant toute responsabilité. Traveloka, malgré ses efforts, n’a obtenu qu’un remboursement partiel limité aux taxes d'aéroport.

Ce n’était pas une erreur de passager, mais bien un manque total de communication et de professionnalisme. Les voyageurs doivent être conscients que Lion Air n’assume pas ses erreurs et offre très peu d’assistance dans ce type de situation.

This is the worst customer service experience I have ever had. I have waited for 2 hours. They came on the phone an hour ago and said they was checking my problem and never returned. There has been no resolution to this problem.
Please do yourself a favor and avoid them.

Sadden to see the failed service from
Review . Still give it a try just to find my bad expereince on JT 780 1.10pm flight.we were waiting at the gate and probably with bad announcement and having another flight at its gate with so many pax seating around.
At 1300 go to counter and ask why 1.10 flight is still no calling or delay. Just surprise to be told flight gate close and awaiting to take off.

No choice we rebooked with Customer service to go on alternative mean. Re booked JT 589 8.30 pm to JKT and book JKT to Palu on Ga at 0220 am 27Sep .
Then to be inform of flt delay fir two he then to three hour.

The announcement was clear by fro first delay to final delay and only then given some food and cup water.Good but not good wish there be an officer or cssv to be helpful.

Has cost much anxiety and I do hope I catch my connecting flight. Write this from my seat 19D

Do NOT book with this airline. They cancel your flight without any notice. Customer service is only providing standard answers and not providing a solution at all. Leaving you behind with their problem. Better spend some more money on a reliable airline, is cheaper after all.

1 ster is al teveel voor de vliegmaatschappij. Eerst krijgen we een dag van tevoren doodleuk een mail dat onze vlucht van 14.40u naar voren is gehaald naar 10.40u. Deze vlucht vertrekt vervolgens rond 12.00u. Aangekomen bij onze overstap, wordt de vertrektijd van onze volgende vlucht simpelweg, zonder enige uitleg, 3uur verlaat! Kortom; we zijn een dikke 6uur langer onderweg voor een route die bij elkaar nog geen 4uur duurt. Manman wat is dit een slechte vliegmaatschappij! Hier niks boeken!!!!

Customer care does not exist.
Only a list of pre-compiled unuseful answer.
I had to cancel two flights due to serious family matters, I asked several times to cancel, I had no right to a refund and I just wanted to cancel the flight to ask a refund to my insurance company (they asked me a prove I was not on the flights), it was not possible.
They're making fun of me, unreliable and unprofessional.
I will never book a ticket with them again.

Lionair è una compagnia indonesiana ridicola e assolutamente inaffidabile.
In Europa e (penso) anche in America una compagnia del genere avrebbe avuto vita breve e sicuramente sarebbe fallita dopo pochi mesi di operatività.
In Indonesia, dove gli standard dei Servizi e dei Trasporti sono in genere molto più scadenti, dove le autorità di controllo sono assenti o compiacenti e dove, infine, la concorrenza è minima, Lionair ancora sopravvive.
In ogni caso, consiglio a chiunque di evitare questa compagnia poiché non è affidabile negli orari che propone.
Nel dettaglio ecco cosa è successo.
1) il mio volo JT380 da Giacarta a Medan del 4 settembre 2025 h. 20:00 è stato cancellato senza alcun preavviso.
Lo scopro quando arrivo in aeroporto, dove vengo spostato sul volo JT308 precedente, in partenza alle ore 19:00.
Ma alle 18:45, quando la gente era già in attesa dell'imbarco compare sugli schermi che il volo è posticipato di 3 ore: si parte alle 22:00.
2) Il volo di ritorno da Medan a Giacarta del 7 settembre h. 18:30 è cancellato. Mi arriva un sms che mi comunica che sono peranto spostato dal volo JT383 al volo JT215 delle ore 20:00.
Arrivato in aeroporto, si scopre che questo volo non parte alle 20:00 ma alle 21:30. In realtà, con la disorganizzazione di tale compagnia in qualunque attività aeroportuale, la partenza avviene alle 22:15.
A questo punto vengono dubbi sulla serietà di questa compagnia e speriamo che almeno la manutenzione degli aerei sia fatta bene e puntualmente!
C'è da incrociare le dita a voler volare con questa compagnia!
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Lionair adalah maskapai penerbangan Indonesia yang konyol dan sama sekali tidak dapat diandalkan.
Di Eropa dan (saya rasa) bahkan di Amerika, perusahaan seperti itu pasti berumur pendek dan pasti akan bangkrut hanya setelah beberapa bulan beroperasi.
Di Indonesia, di mana standar layanan dan transportasi umumnya jauh lebih rendah, di mana otoritas regulasi tidak ada atau acuh tak acuh, dan, akhirnya, persaingan sangat minim, Lionair masih bertahan.
Bagaimanapun, saya menyarankan semua orang untuk menghindari maskapai ini karena tidak dapat diandalkan pada penerbangan terjadwalnya.
Berikut detail kejadiannya.
1) Penerbangan saya JT380 dari Jakarta ke Medan pada tanggal 4 September 2025, pukul 20.00, dibatalkan tanpa pemberitahuan.
Saya mengetahuinya ketika tiba di bandara, di mana saya dialihkan ke penerbangan sebelumnya JT308, yang berangkat pukul 19.00. Namun, pukul 18.45, ketika orang-orang sudah menunggu untuk naik, layar menunjukkan bahwa penerbangan telah ditunda tiga jam: seharusnya berangkat pukul 22.00.
2) Penerbangan kembali dari Medan ke Jakarta pada 7 September pukul 18.30 dibatalkan. Saya menerima pesan teks yang memberi tahu bahwa saya telah dipindahkan dari penerbangan JT383 ke penerbangan JT215 pukul 20.00.
Setibanya di bandara, saya mendapati bahwa penerbangan ini tidak berangkat pukul 20.00, melainkan pukul 21.30. Padahal, mengingat ketidakteraturan maskapai ini dalam semua operasi bandara, keberangkatannya adalah pukul 22.15.
Pada titik ini, keraguan muncul tentang keandalan maskapai ini, dan mari kita berharap setidaknya perawatan pesawat dilakukan dengan baik dan tepat waktu!
Semoga berhasil jika Anda ingin terbang dengan maskapai ini!

Waardeloos! Vlucht tot 3x uitgesteld en vervolgens geannuleerd. Vanaf 11:00 uut op het vliegveld en om 22:30 pas kunnen vliegen. Hierdoor aansluitende vlucht van de volgende dag (als ze op tijd vlogen niks aan de hand) gemist. Geen refund mogelijk. Onmogeljjk om contact te zoeken met de vliegmaatschappij.

I had a very disappointing experience with Lion Air/Wing Air. On my recent flight from Kupang to Rote, I was charged extremely high fees for transporting my surfboards – far beyond what I have ever experienced with other airlines in Indonesia or internationally. When I tried to seek clarification via email and WhatsApp, I only received automated, AI-generated replies that did not answer my questions. Even when forwarding my complaint to local branch offices, there was no proper response. It is very frustrating as a customer not to be able to reach a real support representative to resolve a legitimate concern. I hope Lion Air takes this feedback seriously and improves both transparency of fees and accessibility of their customer service.

Wenn es Null Punkte geben würde, würde ich Null Punkte geben. Lion Air ändern bzw. stornieren dauernd ihre Flüge, sind verspätet und es gibt keinen Costumer Service! Für Flüge innerhalb Indonesiens lieber auf Garuda buchen, auch wenn diese ebenfalls sehr chaotisch sind.

Vol prevue le 15 à 10h40, la veille (après midi) 1 er changement par mail 9h40 second 7h40.... Du coup modification de la fin des vacances pour un réveil à 4h30..arrivée à l'aéroport à 5h30 et découverte du départ du vol à 11h05 !! (nouveau mail reçu à 3h00 du matin pendant que nous dormions...) Attente durant 5h30 à l'aéroport et nouveau décalage à 11h55 puis attente dans l'avion pour un départ effectif à 12h40.... Temps interminable également pour descendre de l'avion à Jakarta. Avion sale (présence de 2 cafards repéré par mes enfants) et en état peu inspirant, peinture sur les ailes très détérioré rideaux cassé etc... Rien ne va, service client contacté la veille lors des 1 er changement pour modifier le billet mais totalement inutile et inneficace... Je voyage fréquemment et je garantie qu'il s'agit de la pire des compagnies aériennes que je connaisse.. À fuir sincerment

Very poor service when I checked in.
I asked to give me aisle seat since my flight more than 4 hours.
The check-in staff(man) very rude and impolite. I mentioned my request many times(although I checked in 3 hours before my flight departure ). The staff still also cheating and said no aisle seat and without giving my check-in luggage receipt.(Just throw it to trash bin)
After I enter airplane cabin, I found some aisle seats still available.
This airline is really bad, should be ranked as the worse airline.

Vlieg niet met Lyon Air. Vlucht wordt geannuleerd, vervolgens wordt er een verkeerde tijd gecommuniceerd van de alternatieve vlucht waardoor de alternatieve vlucht wordt gemist, na omzetting vlucht vertraging. #10 uur later op bestemming dan vooraf geboekte vlucht#. Dan moeilijk doen over compensatie waar je recht op hebt en ze je proberen af te wimpelen.

Don't fly with Lyon Air. The flight is canceled, then the incorrect time of the alternative flight is communicated, causing you to miss the alternative flight. After the flight is changed, the flight is delayed. Your destination arrives 10 hours later than your pre-booked flight. Then they make a fuss about your entitlement to compensation and try to fob you off.

Jangan terbang dengan Lyon Air. Penerbangan dibatalkan, lalu waktu penerbangan alternatif yang salah dikomunikasikan, menyebabkan Anda ketinggalan penerbangan alternatif. Setelah penerbangan diubah, penerbangan ditunda. Tujuan Anda tiba 10 jam lebih lambat dari penerbangan yang telah dipesan sebelumnya. Lalu mereka mempermasalahkan hak Anda atas kompensasi dan mencoba mengelabui Anda.

The Lion Airline is a Rip off. I bought a tickeck 5 month ago to go to Makasar. Four days before the flight they change the flight for the folowing day. I had to buy a new flight with them since is the only airline that is operating. To make it short, you have to buy 2 tickets for the same route. Customer Service does not exist

Schedulde change + Airline change to another indonesian bullshit carrier ?
No !!
Full charge back under way.
Indonesia despite having huge population only seems to have fraudulent bullshit carriers …
What a scam !!

Die schlimmste Airline mit der wir je geflogen sind … Flugverspätungen von über zwei Stunden sind nicht die Ausnahme sondern die Regel!

Nul, compagnie à fuir! 3h de retard, enregistrement interminable, un minimum syndical d’excuses, avions douteux, air conditionné en panne. Aucune indemnisation.
Mon conseil: préférez le speed boat pour aller à Lombok, plus rapide sans aucun doute (1h30 à 2h) et en plus vous ne serez pas enfermés dans l’aéroport surtout lorsque le soleil brille.