Lion Air Group Avaliações 

Website email does not work. However their what's app number does. I mistakenly spelt my partners name wrong on the booking. Contacted Lionair customer service. They changed it error for free. Made mine and my wife's day. Thank you guys.

The most unreliable airline I've flown with

Lion Air, as well as Batik Air truly are unreliable airlines. You can expect cancellations and reschedule time of the flights, slow and useless customer service, and if you purchase extras, as extra kg of luggage, you will never receive the confirmation email. I am writing this review, because with these airlines it happened several times.

Last time they cancel my flight on the day before the travel and travelling with a group of friends it was stressful to get the new tickets for our destination.

I hope that these amateur airlines someday will take this business more seriously.

I do not why I am writing this review, because nobody from these airlines group will check it and I think they do not care.

After years of traveling the world and flying with countless airlines, Lion Air is by far the worst we've experienced.
The airport operation was chaotic and severely understaffed. There weren't enough employees to handle the number of passengers, and the lack of organization, poor signage, and conflicting information wasted a significant amount of our time.
The experience only got worse when they broke our suitcase. We were essentially held on the tarmac and pressured to sign a baggage claim form written entirely in Indonesian before we were allowed to leave. They then tried to blame us for the damage and offered just $5 USD as compensation.
To make matters worse, their corporate customer service completely ignored our attempts to resolve the issue.
This was an incredibly frustrating experience from start to finish. I would avoid Lion Air at all costs.

LAMA, BANYAK DELAY, SANGAT MEMBUANG WAKTU PENUMPANG!

Just the worst airline ever. Terrible broken support. Terrible system. Terrible service. I can’t even …

Nicht mal einen Stern wert! Haben unseren 2.Flug einfach 8h vor Abflug geändert und zwar zeitlich vor unseren 1. Flug. Kein Kundenservice erreichbar. Katastrophale Fluggesellschaft!

Canceled flight without explanation and information

My flight is totally canceled by this airlines at 21.30 at night which is 10 hours before the flight. What a bad experience

Lion Air offers the worst customer experience imaginable. Flight times and even flight dates are changed, resulting in extra costs. Emails are not answered, or are no longer answered. Contact via WhatsApp is a chatbot hell. I would not book local flights in Indonesia with Lion Air.

They might be the worst airline in the world. I’ve flown with them a dozen times out of necessity and every single flight has been either rescheduled or cancelled. They don’t even email you to tell you about the changes. They’ve messed up so many of my holidays and work trips. You can’t speak to an agent and never get a refund. Do not fly with this airline.

They just canceled the flight one day before and didn't return the money despite dozens of mails and WhatsApp messages. I’m travelling all the time and never seen such a primitive ruthless theft.

Just countersacting the bad reviews as these scared me before I travelled with Lion Air Group, but I'm guessing people only review horror stories rather than the majority of successful flights. No issues with ours- staff courteous and helpful and all flights left and landed on time! We flew with Batik from Labuan Bajo to Denpasar. And Wings Air from Lombok to LBJ. When I needed customer service before we went, response was slow but all was sorted and confirmed.

We booked 5 flights with Super Jet Air an airline belonging to the Lion Air Group in the period April 20th to April 27 2026.
Of these 5 flights 2 were canceled and 2 had significant delays.
Also the Air Steward on the flight from Pangkalpinang to Jakarta made the necessary announcements in English during the flight. However his English was so bad that absolutely nothing could be understood. This includes the not understandable safety instructions.
We will never use any of the Lion Air Group affiliates ever again.
Terrible airline.

There is no lower rating than 1 star. Lion Air have successfully scammed me out of 700 AUD for flights they will not let me use. I have also lost hundreds more for hotel bookings . Useless bloodsuckers! I am now stranded in an airport and have to pay again to fly back to the start. I cannot say more. Thieves! Beware.

I had an extremely disappointing experience with Batik Air.
I booked Business Class for a long-haul journey from Labuan Bajo to Jakarta, continuing with Emirates to Dubai and Düsseldorf. Unfortunately, the service provided by Batik Air was completely unacceptable from start to finish.
The Business Class check-in counter in Labuan Bajo was closed, meaning I paid for a premium service that simply did not exist. Online check-in was also impossible due to repeated error messages on the Batik Air website.
To make matters worse, the flight was moved earlier, resulting in a 9-hour layover in Jakarta. Despite this disruption, the staff refused to find any solution to check our luggage through to the final destination. This forced us to exit the airport in Jakarta, collect our baggage, and go through the entire check-in process again.
Because of the schedule change, lounge access is effectively lost, as check-in will likely only open about four hours before departure.
The two staff members at the Labuan Bajo counter were particularly unprofessional—constantly yawning, unhelpful, and unwilling to assist in any meaningful way.
Overall, this was a complete failure in terms of service, organization, and basic customer care. I would strongly reconsider choosing Batik Air, especially for any trip involving connections or premium class bookings.

If I could, I'd give it 0 stars or -000.1 stars. avoid at all cost. You won't get any cabin space because the staff won't impose carry on limits and other passengers will take up your allocated space. Staff won't help move their things and instead place ur belongings at the very back.

Objet : Plainte concernant le service déplorable et le traitement inacceptable des passagers chez Lion Air

Madame, Monsieur,

Je tiens à exprimer ma profonde indignation suite à une expérience extrêmement désagréable vécue lors de mon dernier vol avec Lion Air. Le service offert est non seulement déplorable, mais aussi humiliant pour les passagers.

En effet, j’ai été contraint, devant d’autres clients, à réajuster le poids de mes bagages en cabine et en soute, une procédure non seulement stressante mais aussi irrespectueuse. Cette mise en scène publique, imposée par votre personnel, est inacceptable et porte gravement atteinte à la dignité des voyageurs. Malgré ma grande patience, cette situation a été aggravée par le fait qu’après avoir effectué ces ajustements, j’ai dû payer des frais supplémentaires, ce qui est tout simplement honteux.

Un tel comportement est inadmissible et ternit gravement l’image de votre compagnie. Je déconseille vivement à quiconque de voyager avec Lion Air, afin d’éviter une expérience aussi désagréable et irrespectueuse.

Je vous invite à revoir urgemment vos pratiques commerciales et votre manière de traiter vos clients, qui méritent respect et considération.

Dans l’attente d’une réponse rapide et d’une prise en compte sérieuse de cette plainte, je vous prie d’agréer, Madame, Monsieur, l’expression de mes salutations distinguées.

I had a very bad experience with Lion Air and would not recommend it to anyone.
Less than 12 hours before my flight from Bali to Jakarta, they suddenly changed the departure time to an earlier hour without properly informing or getting my agreement. I did NOT accept this change.
The worst part was that there was absolutely no customer support. I tried calling, emailing, and even messaging on WhatsApp multiple times, but no one responded.
I was not even in Denpasar at the time, and because of their last-minute change, I had to urgently arrange a long and expensive trip
just to make it to the airport. This caused me serious stress and financial loss.
Their service is extremely poor, and they take no responsibility for passengers. No proper support, no compensation, nothing.
Very disappointing experience. I will never choose this airline again.