Lion Air Group Avaliações 

Flight JT747 for example; 90% is delayed. Average delay about 90min, but also up to 4hrs. This is years already. Why even make a scedule if you just fly whenever it fits? Why is there no email updates etc? Simply very bad airline, I will avoid when i can.

2 Weeks ago my Lion Air flight from Depasar to Surabaya was delayed almost 3 hrs. Today my flight from Jakarta to Denpasar was delayed almost 6 hrs. The flight displays at Jakarta airport provided wrong gate information. The boarding process started and was aborted with two announcements of delays again following each other up. Do these guys ever learn Ruud van der Linden the Netherlands

Very poor customer service with my pregnant wife. We were told to wait at customer service area so she could be checked by a Dr before the flight. We waited for over 1h, and asked multiple times for an update. Eventually someone more senior took my wife to see the Dr. by the time she was ready, it was final boarding call. no water was available in the waiting area, and none available on the flight also. My complaint were just met with a copy paste answer.. Lion Air doesn't care

I bought a ticket from them through budgetair which is another scam company and they changed my flight with another airline and at another time and didn't even inform me so I missed the flight and they refuse to refund, I tried everything, they are about to bankrupt, don't book from them.

Vlucht geboekt van lombok naar jakarta. Dit gedaan via booking.com. nu kwam ik erachter dat de vlucht ineens einde dag vertrekt, waardoor ik mijn connectie in jakarta ga missen. Ben al 2 dagen met booking.com en de vliegmaatschappij aan het appen en of bellen, maar ter vergeefs. Wat een waardeloze maatschappij. Je appt middels watsapp met de vliegmaatschappij, maar geen succes.

Boek nooit bij hun je reis!

Once a 6 hour delay with no warning, no refund, no explanation. Another time flight canceled with no explanation. Then... From 3pm to 11pm to get attention in the chat for assistance. And what did they do? Nothing. Assistance kept the chat active without even answering me and my problem wasn't even difficult, in fact, very simple but only they could fix it. They have exorbitant prices, really much higher than American or European airlines, paying their employees a third of what you pay in Europe and the United States, paying less taxes, and therefore they have an immense profit but they don't offer any guarantee and no assistance.

BEWARE!
3 flights recently all changed flight times without notification.

Previously I wasn't in any rush, though this time the delay means I miss a meeting.

If you've got important meetings, business or anything use a different airline from the Lion Group

byk scam ..byk kantor bohongan di google tp pihak lion air knp tdk melaporkan.
saya tdk bs terbang sesuai jadwal krn sakit sampai ke UGD.
ktemu no tlp di google dan ternyata scam.akhirnya ngurus ke bandara dan juga lewat whatsapp tp mereka tidak bs kembalikan uang dan blg tiket on schedule. bingung kan. la saya tdk bs terbang. di WA diblg direfund kl ada penolakan di bandara ya bagaimana ditolak. jam 11 saya br keluar dr UGD. jam 12 jadwal terbang. butuh 1 jam dr UGD ke juanda.

benar2 tidak berperikemanusiaan. harap ati2 mungkin lbh baik byr mahal dikit jd tdk perlu berurusan dengan seperti ini

I keep it short as everything has been said vy others: Never ever ever ever ever.......again.

Booked a flight with Lion Air. The website is super slow and unstable. After booking, I was sent back to the home page with no confirmation. I did not receive an email and the money was shown as pending on my account. After half a day, I decided to book again, as I figured it did not go through. There were no more spaces left for the flight I booked (which is why I felt in such a hurry). So I decided to book for the next day. The instant I was done, I received BOTH confirmation emails. So now I had two flights on two different days. I contacted support, but they say it is not a double booking because of the differing date. So they make me pay a 25% fee for the cancellation. Terrible customer service, terrible website, never again. Hope the flight turns out okay...

This airline company is the worst of the worst. Avoid at all costs, I certainly will.
I have to restrain myself for telling exactly what I feel about Lion Air.
This is just to warn travelers not to fly with them. Lion Air doesn't give a hoot about their customers and/or reviews.

This is the worst airline I have ever flown with in my life. I would not fly with them again even if they paid me money to do so.

12 hour delay for a one hour flight. Delayed one hour at a time. They make you come back to the gate every hour pretending the plane will finally leave, only to delay it for another hour, for 12 hours straight.

This was a 1hr domestic flight but I could have done a round trip to my home country and it would have been quicker.

No compensation. No apologies. Nothing.
That this company is allowed to operate like this, to exist, is beyond me.

Avoid at all cost.

Changed the time of my flight the day before to 3 hours earlier so I could not longer make it (I was connecting flights), it is impossible to change the flight on the website even though it advertises it as possible. Not possible to speak to anyone on the phone or email. Website is so sketchy that I should have known it would be terrible but have learnt my lesson and won't be using again!

Try to avoid Wings Air, which belongs to Lion Air. You cant trust the flight schedule, delays and reschudeling are a daily problem

SHIT SHIT SHIT!!!!!! Do not waste your time or money with this airline. 4 internal flights all delayed all rescheduled. 100% fail rate. Poor service and the staff have to deal with the incompetence of senior management. I have been travelling for over 30 years internationally and this is the worst airline I have ever experienced. I have more faith being picked up by a flock of birds and dropped at my destination😡😡🤯🤯

Lion air is by far the worst airline I have ever flown with.
Every leg of the flights were delayed and no one feels the need to tell you that at check-in. You stand around at the gate waiting to hear a boarding announcement but it doesn't happen. So you go to the gate desk and they say it's been delayed by an hour or 3.
They cancelled all my initial flights and I had to move 1 forward and the return later. I tried to change my return again because of medical reasons and they charged me an additional 50%.
If you can avoid it don't use them ever.

Cancelled our flight with very little notice and when we have tried to obtain a refund they do not reply. I have emailed over a dozen times and let several whatsapp messages. Its apparently a well known scam they are running, where they cancel most of their flights and then just don't pay the refund. Have spoken to several people with the same story. Wish someone had warned me before I booked!

I booked ticket with Batik air using Book Cabin app from Da Nang To Denpasar Bali they cancel my flight and refund me only 30 % of tickets price I paid ! Horrible airlines on many ways !

I had to pay 2 million rupees for the outward journey and 2 million rupees for the return to Médan for 2 surfboards, it's overpriced!!!
Locals do not pay this price for their luggage, boxes, large bags, etc. at equivalent volume and weight.
A difference is made for tourists, a difference that can be compared to racism, without a doubt!
Shame on you Lion Air!
There are definitely fewer surfers going to Nias now and the locals living in tourism are suffering the consequences.
In addition to this, the payment of the 4 million is only done in cash!!
Impossible to pay with a credit card, we wonder where the money is going!! I was also asked to give my sunglasses!!!
Not having enough cash to pay, I used a credit card which was blocked at the ATM at Gunung Sitoli airport (Nias), there was no code error pine. The card stay inside the ATM.
Having only euros I offered to pay the rest, 500,000 rp with euros, not wanting to give me change for the euros, I paid 350,000 rp extra, and all that without a receipt, a good scam and some Robbery!!!
Shame on you Mr Lion Air, you give a very bad image of Indonesia and Indonesians.

Worse than this very difficult!
5 hours delay on the flights from Bali to Manado and viceversa
Crew absent!!!