I went online to make an appointment for an insect bite which had made my arm swell and go red and very hot and painful. I had attached a photo as requested. An appointment with a doctor was made fo... Ver mais
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Was left waiting for an hour over the appointment time. Sat there waiting, only for them to cancel the appointment an hour after the appointment. Waste of time. Im going to now have to seek other mea... Ver mais
I booked appointment online Livi with GP on the same day. I had easy process to book appointment with GP on video call. I'm really glad to have opportunity for this service and it's helpful f... Ver mais
Easy access, on time, always available. Very helpful. We can have access to a Doctor no matter where we are. That is very reassuring
Detalhes da empresa
Escrito pela empresa
Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.
Informações de contato
Capital Tower, 91 Waterloo Road, SE1 8RT, London, Reino Unido
- 02038703029
- support@livi.co.uk
- livi.co.uk
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Wish I could give it no stars
Wish I could give it no stars, worst app I've ever used. Quite apart from the waste of time as there are never any available appointments (for me anyway) you cannot save important profile details like medication so need to key this in every time even before you find there are no slots. Absolute rubbish
Prompt service and same day appts
Prompt service and same day appts
Very professional doctors and know what they are doing
Best alternate service if one cannot get to GP Surgery
Easy to book appointment and the doctor…
Easy to book appointment and the doctor was really patient and good
I've used Livi more times than going to…
I've used Livi more times than going to the doctor. So much easier than waiting on the phone to book an appointment. Great service .
Thank you
Used to be great but gone downhill
Used to be great. They still advertise that you can see the next available GP “within an hour” but now there’s no option to wait in a queue - you can only book slots from tomorrow onwards.
Excellent service
Excellent doctor who listened and was very thorough with her diagnosis. Easy to book online and meant I didn’t have to sit on the end of a phone for hours trying to book an appointment at my surgery. Difficult when you’re at work!
Excellent doctor
Excellent doctor, understood the issue very quickly and solved it for me. I’m very happy.
My experience with Livi was very good
My experience with Livi was very good. The doctor listened very carefully and very empathetic. As I am travelling around South East Asia, this service is very important to me at 70 years old.
Used to be good
Used to be good, I use to get an appointment within an hour but now I put a request thru as soon as they open and they never have any appointments
Used to be excellent but recently in…
Used to be excellent but recently in our area in SE Cornwall if I try to book online I am now greeted by ‘no appointments today- try tomorrow’
However if i wait in an endless phone queue for my gp surgery- the admin team will book a Livi appointment within a few days
Conclusion - Livi no longer offer on line booking to individuals in my area
Booked an appointment and managed to…
Booked an appointment and managed to get one on the same day. However, got messages of the appointment being delayed several times due to appointments running over. Waited over an hour now and finally received a message saying it’s now been rescheduled to tomorrow.
The app sent me messages about my appointment being delayed but when you click into the message, it just disappears so it doesn’t go into an inbox or anything. Overall very frustrated and disappointing experience.
At least if I tried to call my local gp, I’ll know straight away that I won’t have an appointment instead of waiting around for an appointment that doesn’t happen.
I had also called their support line and they said my appointment was going to go ahead today. Absolutely rubbish experience.
Efficient and professional.
Appointment was made immediately and seen that day. Only a 15 minute wait in a very crowded appointment book. GP was very good and forwarded my requirements to my own surgery immediately.
It was quick and easy to use once you…
It was quick and easy to use once you have set it up. You do have to ask your doctor's surgery to share your digital records with a third party before it will work. Once you have done that and gone through a list of questions to clarify why you need to talk to your GP, and appointment can be made or you can simply opt to go and a waiting list. I chose the waiting list and had my appointment within 15 minutes. The appointment discussion was just as would have expected from my own doctor. I was really satisfied with the whole process.
It was very bad
Booking problem
Talking with the Dr was fine but trying to book an appointment on Livi is almost impossible as always seems to fully booked for the day and you can't book beyond! Beats the object really.
Felt more valued here that an normal surgery
Doctor was more interested and informative than at the surgery, no rushing, and very helpful.
Pointless service
Appointment availability is good, but every Appointment I've had they refer me back to my doctors (but the docs referred me to this app anyway) and had an appointment tonight (again directed here from my docs) I'm desperate for this app for depression, they were 30 mins late then cancelled my appointment!!!
Nul totalement nul
Nul totalement nul . premier appel soi disant loupé., aucune notification ni appel en absence...
2eme essai qq heures plus tard..... appel qui tourne en rond et n'aboutit pas.... inutile
I was very reluctant at the beginning…
I was very reluctant at the beginning and did not finish the booking process. After, I was very pleased about the knowledge, care and conversation with the doctor. She was very professional, and the appointment was in the day as an emergency, so it saved me days or weeks of waiting time. I saved time and maybe my life this new triage system. Thank you!
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