logsforsale.co.uk Avaliações 

11.487
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

When the delivery fails first time due to a car blocking the junction off for artic wagons log store arranged a second delivery FOC on a smaller lorry 4 days later. Could not fault the salesman I spo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have purchased logs from logsforsale several times and they are consistently well dried, same length well stacked and burn well. Delivery is on nominated day and the carrier who delivers here whe... Ver mais

Avaliado com 5 de um total de 5 estrelas

The delivery guy remembered our delivery from last year, and moved the logs into our driveway in the space we had left, fuss free delivery, and my husband went up the road to his lorry to thank him, a... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy order system and efficient delivery would be five stars, apart from a glitch with a previous order, which could have been dealt with better in my view

Detalhes da empresa

  1. Fornecedor de Lenha

Escrito pela empresa

Specialist online firewood retailer of kiln dried logs - hardwood logs only. We have small buying options for casual users of wood burning stoves and large crates for intensive users.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

11 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 9% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(11.487)

1.385 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Disappointing

Easy to purchase and to arrange a delivery day.

Delivery man friendly and efficient.

However, the following day I removed the plastic wrapping to find that it appeared to be less than in the past deliveries. The logs were not neatly or tightly packed as before and there were many empty spaces as a result. there was an amount of space empty at the top, again , in the past the stack went right to the top level of the pallet. This time the logs stopped short and were loose at the very top and had moved around. The actual logs were individually scrappy and some much smaller than my previous delivery of Beech... over all, I was less pleased with the product and presentation... Lets hope my next delivery gets back on form.

16 de março de 2026
Avaliado com 4 de um total de 5 estrelas

Transformed

Logs burn well. They arriving on the date agreed having had to change dates due to personal circumstances.
Was as always easy to order by phone confirming same order as previous.
Company has come a long way from the days when I would pick my logs up in our camper van with Peter loading with his broken down forklift truck

13 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Customers should just pay and keep quiet

We have order from this company many times and been very satisfied but our recent order was full of very small pieces of wood. This is expensive wood and it did not represent what is shown in their online photos. When we complained they were unhelpful and basically just told us tough. We questioned them more and they said they had complaints from customers all the time about this. I ask if that was the case why did they not do anything about it, but they did not respond. It appears that customers or customer service is not something they care about.

2 de abril de 2026
Avaliação não solicitada
logotipo da logsforsale.co.uk

Resposta da logsforsale.co.uk

Hi Sandra,

Thank you for your review.

However, for accuracy, we do need to clarify the situation.

All logs supplied were fully within our clearly stated 2″–6″ specification. Firewood is a natural product, and variation in size is not a defect but an inherent and unavoidable characteristic of how it is produced across the entire industry.

Your order was reviewed at director level, including delivery images from both this and previous deliveries, and we confirmed the logs were consistent with our standard production.

During your correspondence, we:


* Clearly explained the specification and how firewood is processed

* Confirmed the logs supplied were within specification

* Offered a return option

* Offered to hand-pick a crate on future orders to better match your preference


This was not a case of incorrect or misrepresented goods, but rather a difference in preference.

In practice, log size preferences vary significantly depending on stove type and usage. Customers with smaller stoves often require thinner logs, while others prefer larger pieces. For this reason, production is intentionally designed to deliver a balanced, usable range within specification, suitable for the vast majority of customers.

At our scale — delivering tens of thousands of orders annually — size-related feedback is extremely uncommon (approximately 0.3% of orders). Where it does arise, it is typically linked to individual preference rather than any issue with the product itself.

For clarity:

* Logs are sold by total volume, not by individual piece size

* A mix of sizes is standard and intentional

* Smaller logs do not reduce overall heat output or value when used correctly

* Many customers actively prefer a range of sizes for ease of lighting and control

We also want to address the suggestion that we are “unhelpful.” We believe the correspondence shows that our team responded clearly, professionally, and offered practical solutions within what is operationally possible.


We remain happy to accommodate specific preferences on future orders — customers can simply add a note at checkout and we will select a crate accordingly.

Kind regards,

Peter
Director & Founder
Logs For Sale Ltd

Avaliado com 5 de um total de 5 estrelas

As always excellent service.

As always excellent service.
Very good value for money and the delivery driver was very accommodating of where we wanted the logs to be placed.
We will certainly use them again as this is our third year.
We will also recommend.
Thank you.

11 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service

As always, ordering logs is very simple on line. Picking a delivery date is very helpful. I have been ordering logs from this company now since 2020. ( Having the log burner installed during the pandemic was one of the best things we ever did.) Each occasion the logs have been well packed and ready to burn. Updates regarding log availability and prices very useful.

Thank you Peter

10 de março de 2026

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