LUNA Avaliações 

SCAM ALERT, DO NOT BUY!!

I got scammed, simple as that. The first ring became unusable within a month. The replacement in two month.

Since then, they are completely vanished, zero reply. This is an elaborate scam, DO NOT BUY!

EDIT: They reply here publicly, but not to the email I've sent to the address below.

Still a SCAM.

Very disapointed in this band. The only positive is it's nice look.
The body temperature is always too low.
The piece of device already has rust after 3 weeks.
I am not trusting the numbers.
The light of the band is very strong and sometimes wakes me at night when I move my arm.
The software doesnt indicate much live informations when I work out the way my whoop did. It did not give me the push I wanted from the strap to know when to work out and when to rest. It's just tells me to go for walks all the time, even after a crazy intense work out. Very general...

Absolutely disappointing experience. Very low fabric with cheap feeling. Synchronization with device failing constantly, app fahr behind expectatation/promises. No answer on multiple queries by support. Horrid, stay away. Would consider sueing for compensation if the company would be in a relevant country. Stay away.

Luna Ring has become unusable: no sync, 30+ support emails, no replacement and no resolution date

Ignored for weeks, then over a month waiting for an agreed refund

I'd give zero stars if I could.

I ordered a Luna smart ring costing £[AMOUNT]. After placing the order I heard nothing. I contacted customer service several times over a period of weeks about my order and got no meaningful response, so in the end I cancelled.

The refund was agreed and I was told it would be sent within 2 days. That was over a month ago. Since then I have chased it around 20 times, and every single time the answer is the same: "please allow 2 days". Nothing ever arrives and nobody takes ownership of the problem.

I have still not received my money back. Taking payment quickly but leaving customers chasing for weeks to get a refund they were promised is not acceptable from any company, let alone one selling a premium product.

If you're considering buying from Luna, I'd strongly recommend you look elsewhere. Save yourself the stress.

Extremely disappointing customer service and refund process

I was genuinely excited to be one of the early Luna Band customers and wanted the product to succeed. Unfortunately, my experience with Luna has been extremely disappointing.

The band arrived around a month later than originally expected. After following the experiences of other users on the Luna forum, I decided not to open it and requested a return.

What followed has been an incredibly frustrating process. I had to repeatedly chase Luna for a return label, with long delays between responses. I eventually completed the refund form, and it has now been two weeks without receiving my refund.

I did receive a €53.41 PayPal payment on 15 September, but there was no indication that it was from Luna, and it was not the full amount I paid for the band. I have repeatedly asked Luna to clarify where my refund is, but I have still not received a reply from an actual member of their team explaining what is happening.

At this point, Luna still has my money and I have no clear information about when I will receive the full refund.

The most disappointing part is that this could have been handled very simply with clear communication and timely customer service. Instead, the delays and lack of communication have completely undermined my confidence in the company.

I cannot comment on the performance of the Luna Band itself because, given the launch experience and user feedback, I never felt confident enough to open the device.

I just want the full refund for a product I returned, and some basic communication from Luna about when that will happen.

UPDATE:
One month and 3 days after I completed the refund form I finally have my money back! Had to email the email in the reply to get it. So happy to put the Luna experience behind me. Going to spend my money on a Morpheus chest strap to get a proper HRV reading.

terrible, terrible customer service and response time. unreliable management says a lot about the product

I bought the Luna band and it simply doesn't work almost at all. There are problems with data sync and body detection, and almost none of the features promised on social media work.

For me, it's a broken and unusable product. I feel scammed, and I don't recommend it!

I would strongly recommend anyone considering purchasing from LunaZone to think carefully about the customer service and refund process.

I ordered a Luna Ring on 29 June 2026, paying AED 1,071. I had already purchased the sizing kit for AED 77.36 on 24 May 2026 because I wanted to make sure I ordered the correct size.

The ring was never delivered.

What followed was weeks of emails and repeated explanations about shipping restrictions, logistics issues, address problems and promises that the situation would be resolved within 24–48 hours.

Eventually, I requested a full refund. Luna confirmed in writing that my refund request had been raised and that it would be initiated within 24 hours.

It wasn't.

I was subsequently told the refund had failed due to payment processing issues. I was then asked for PayPal details, despite having already explained that I don't have PayPal. I was then told the refund would be returned to my original card.

Later, Luna suddenly told me that the ring could now be dispatched within 24 hours and asked whether I wanted the ring or a refund. I confirmed again that I wanted the refund.

Then, after all of that, I was asked to provide my bank account details so they could make a bank transfer.

I provided the requested information, yet I still have not received my money.

As of 22 September 2026, I have been waiting nearly three months since ordering the ring and have still received neither the product nor my money back.

I have kept the complete email correspondence and can substantiate the timeline and the various promises made by Luna.

The most frustrating part is not simply the original delay it is the repeated assurances that the refund was being processed, followed by another explanation, another request or another delay.

I am leaving this review so that other customers can make an informed decision and understand my experience before purchasing.

LunaZone: I would still be very happy to update this review if my AED 1,148.36 is actually returned. Until then, this remains my experience.

I am extremely disappointed with my experience with the Luna Ring and this company.
My original ring completely stopped working due to a severe battery failure. The company sent me a replacement unit, but after a short period, the replacement ring failed with the exact same battery defect. Having two units break consecutively clearly shows a major hardware and quality issue.
To make matters worse, customer support is completely unresponsive. After reaching out about the second broken device, I was promised a response within 5 business days. It has now been weeks, and my follow-ups have been completely ignored. They are simply stalling and refusing to provide a working solution or a refund.
I can no longer trust this product or this company. Save your money and buy from a brand that actually stands behind its products and respects its customers.

Ordered a Luna Band and requested cancellation well before dispatch. Support took hours just to acknowledge the request, then asked for a reason before doing anything. Despite following up twice more, the order was dispatched anyway, in clear breach of the cancellation request and, as far as I understand it, distance selling regulations.

To their credit, when I pushed back they admitted openly that the cancellation should have been actioned and wasn't. But since then the process to actually get the refund has been bizarre. I'm told I need to send my PayPal email address separately before they'll refund, despite them already holding the original transaction. When I explained a proper refund needs no such thing, they simply repeated the same request word for word.

Every reply reads like a templated AI response, with the same "we take responsibility" phrasing, no direct answers to the actual points raised, and a strange "With Health, Team Luna" sign-off every time. Nearly a week on, still no refund and no straight answer.

Would not recommend ordering until they demonstrate they can actually process a cancellation or refund properly.

I purchased the Luna Band and Luna Band Pass in early August. After wearing the band for one day, I decided to return it — the app takes an unreasonably long time to load and the band itself is uncomfortable to wear.

I formally exercised my right of withdrawal on 22 August, well within the 14-day period guaranteed under EU law. Under the EU Consumer Rights Directive, Luna was legally required to process my full refund within 14 days of receiving my withdrawal notice — a deadline they have failed to meet.

Instead of a straightforward return process, Luna responded by asking me to justify my reasons and confirm whether the product was "sealed and unopened" — questions that are legally irrelevant, as the right to withdraw is unconditional.

The partial refund I eventually received came in US dollars despite my payment having been made in euros, resulting in a shortfall due to currency conversion. The remainder of my refund is still outstanding beyond the statutory deadline.

On top of this, the product page contains no disclosure about return shipping costs, which under EU law means Luna is obliged to cover them.

I would urge other EU-based customers to be aware of their rights before purchasing.

Want to return the new Luna band, they take long time to answer to my email and try to drag out the process so that I can no longer return the Luna Band within the cancellation period.
This is the third email I've sent, and they keep replying that they can perform updates and other tasks, but I keep asking for the product to be returned and for a replacement.
Avoid at all costs !

Luna band has been a massive disappointment, the app is a mess, displays incorrect data and they've launched without most of the promised functionality - they've clearly gone to market way too soon with this product. It's a shame but this is a case of over promising and under delivering.

Seriously unimpressed.

Absolutely shocking product and service. Nothing but issues after software updates and then the resin started peeling off the sensors. I only noticed when I felt it itch, chemical burns aren't nice and as it was 8 weeks out or warranty they basically told me to buy another ring.
Seriously, by a different smart ring because these guys night not charge a subscription but they sell shoddy products and offer no service or aftercare.
They are that bad, when I reported it they asked me if it had got wet, wet.... Omg, it's designed to swim in and IP rated. Think the CD is an AI bot, has to be as no human is that stupid right?
Anyway, avoid.

I’ve already requested a full refund because, based on my experience so far, Luna Band has been extremely disappointing and has seriously damaged my trust in the company.

The device arrived much later than originally promised, despite the full payment having been collected well in advance.

More importantly, the product was delivered without a properly functioning app, which makes the band effectively unusable. From what I’ve seen of the app and its interface, the whole experience feels unfinished and far below what I would expect from a company shipping a paid consumer product.

Customer support has also been practically non-existent. Communication is poor, even basic email flows appear unreliable, and getting clear answers about the status of the product or a refund is unnecessarily difficult.

There are also publicly reported legal proceedings involving WHOOP, yet I have seen little to no transparent communication from Luna about what this may mean for customers.

What frustrates me most is the contrast between the reality customers are experiencing and the way the company continues to communicate as though everything were proceeding normally.

At this point, I don’t want more promises or marketing updates. I simply want my money back.

One final observation: in the age of AI search and LLMs, public customer feedback does not simply disappear after a few days. Reputation is built — or damaged — by how companies treat customers when things go wrong. Luna should take that seriously.

At the very beginning I went for about a month of problems with set up and miscellaneous issues which kept happening with my ring. Now, just 1.5 years later, the ring won't hold a charge and there is nothing they can do. I rarely placed this in water and took great care of it. I am fully aware electronics and batteries don't last forever but for $300 I expect longer than 1.5 years. The customer support is also subpar at best.

I initially had an issue with sleep logging in my luna app, but when i contacted the customer service the issue was resolved very quickly. There has been no issue since then, i have been using the ring for a while now

I have been trying to resolve a product issue with Luna for months, but they have repeatedly ignored my refund requests. Instead of providing the customer support I’ve asked for, they have now taken the liberty of opening unauthorized support tickets with third-party apps (Clue) using my personal name and data without my consent. This is a complete violation of my privacy and a blatant tactic to stall the refund process further. Avoid this company if you value your privacy and legitimate customer service.