LUNA Avaliações 

This company is highly deceptive. I ordered the Luna bracelet under the impression that the advertised $49 price was the full cost. Nothing on the site or during checkout indicated that they would demand an additional $100 final payment later.

When I immediately requested a cancellation, they tried to refuse by hiding behind a "non-refundable" policy. This is a total trap when the full price wasn't disclosed upfront. I had to fight them aggressively just to get them to agree to a refund. They finally claimed it was issued, but the credit never arrived. Now they have completely gone dark and are ignoring my follow-ups.

I've had to dispute the charge with my credit card company to get my money back. Deceptive pricing, terrible communication, and fake refund promises.

Avoid Luna Zone at all costs.

Shipment of my ring was loss in transit based on shipment tracking. Notify Luna team, after a few email from their customer support, they fail to reply nor response to where is my shipment is and when the replacement shipment will be in. It has since been over 10 days and no sight of when the replacement shipment will be in. Filing a court claim dispute against this merchant.

Update : An outstanding staff (Farahana) do what is right, the matter was expedited and resolved. My case filing was removed. Luna customer service need to up their service.

I bought Luna ring 2.0 in November 2025. The ring is comfortable and easy to wear. But early issues with the app and synching the ring were frustrating. The Apple version of the app is designed for more recent larger phones. I have an SE with a smaller face. Parts of the app disappear (generally navigation and reset functions). There are also functions such as circadian rhythms that have never been available to me although they appear on the app. I’ve reported these issues but none have been resolved. After 7 months the ring to app synching is now intermittent or the ring itself is not passing data to the app. I use the ring primarily for sleep tracking. It’s a lottery now whether the ring will synch or not. If it synchs, sometimes there is no sleep or activity data. This problem has been raised and I’m waiting for an answer. I’m not hopeful and I’m investigating other products as an alternative.

I really liked the look and function of the Luna ring and decided to order from them, rather than the other smart ring companies. Excited, I ordered a sizing kit and received a shipping link fairly soon after purchase. However, after the item arrived into the UK, the shipping company seemed to lose track of it.

I sent an email on the 21st of May highlighting there had been no movement since the 13th of May. The following day - I received an email saying they were reviewing with their logistics team and they would come back to me.

After a week, I’d heard nothing back, so I emailed again on the 28th of May.

Again, I got an email back stating ‘ We’ll update you as soon as we receive confirmation on the shipment or delivery timeline.’

Getting frustrated at the fact it was approaching a month since I’d placed the order (May 4th) I asked for a refund on the 2nd of June and even sent them an email with a screenshot from the shipping provider, who themselves recommended I contact the company to arrange a potential refund or replacement.

In reply to that email, at 2:26am (my time) on the 4th of June, I received another email from their team, saying to give them 24 hours and they’d update me.

Well it’s now 7pm on the 5th and they still haven’t answered me or given me a refund.

I’ve raised a case with my bank and I certainly won’t be buying a ring from them after how they’ve handled this! Shocking!

I’m really enjoying the AI based guidance from LifeOS as I can now understand how to look at my data and what to do from it

I initially received a faulty ring and, after a bit of back and forth with the international team, Luna Zone Australia reached out and resolved the issue quickly. From that point on, they were incredibly helpful and really turned my overall experience around.

I’ve now had my Luna ring for a few days and I’m loving it. The design is beautiful, the features are great, and I really appreciate that there’s no ongoing subscription required.

Good product it was perfect .when there was delay in the delivery I contacted them and they responded quickly Erecya made sure the product reached safely .Im truly satisfied with the product

Ordered a luna Ring as christmas present. The package got lost during the delivery process. Luna's helpdesk Was great und i got a second delivery. It last a bit , but they searched a lot und there was always a answer to my Mails. Thx a lot for the support

Maximálisan ajánlom, csúcstermék, egyszerűen imádom, még tudatosabbá tett.
Ha kérdésem volt nem “leráztak” egy egyszerű “ok, kösz” kijelentéssel, hanem részletekig kiterjedően elmagyarázták a működést.A felhasználói ötletet szívesen fogadják.
Folyamatosan fejlesztik.
AI ultra jó.
Jó döntést volt a Luna Ring-et választani🤗💍

I’m extremely happy about the Luna Ring Gen 2. It tracks all the necessary health metrics with commendable accuracy. Inputs from the ring are really helpful in planning the day, especially workouts, stress management and sleep.Overall this little wearable is capable of keeping you healthy and motivated.

The Luna ring is just what I expected, and exceeds it in many ways! The information is great and helps greatly in the path of physical improvement.
And the customer care keeps up to the expectations!

I had a little hickup with my first ring as it didn't work properly. That said the customer service was excellent and I received a replacement unit promptly . The new rings works perfectly so I am happy and would recommend it to others.

You’ve reacted immediately when I faced troubles with the battery and I got a new ring.

they are a small team, so communications may suffer, but rest assured, they really do care for you and their product. in fact they sent me a replacement when my ring battery started to deplete fast. They will take ownership of the problem and resolve it with/for you.

How they stand behind their product and response to my concerns or questions.

Assistenza post vendita perfetta
Prodotto perfetto
Non vedo di meglio in giro…

I love my ring. It provides all my pertinent data in an easy to use fashion