SCAM ALERT, DO NOT BUY!! I got scammed, simple as that. The first ring became unusable within a month. The replacement in two month. Since then, they are completely vanished, zero reply. Th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Maximálisan ajánlom, csúcstermék, egyszerűen imádom, még tudatosabbá tett. Ha kérdésem volt nem “leráztak” egy egyszerű “ok, kösz” kijelentéssel, hanem részletekig kiterjedően elmagyarázták a műkö... Ver mais
Ignored for weeks, then over a month waiting for an agreed refund I'd give zero stars if I could. I ordered a Luna smart ring costing £[AMOUNT]. After placing the order I heard nothing. I... Ver mais
A empresa respondeu
Luna band has been a massive disappointment, the app is a mess, displays incorrect data and they've launched without most of the promised functionality - they've clearly gone to market way too soon... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luna Ring is a smart wellness wearable designed to help users better understand their health through continuous, science-backed insights. Worn comfortably on the finger, Luna Ring tracks key biometric signals such as sleep patterns, heart rate, heart rate variability (HRV), activity, stress, temperature trends, and recovery.
Informações de contato
Two Horizon Center, 15th floor, Nexxbase Innovations Pvt Ltd, Golf Course Road, Gurgaon, Haryana 122003, India., 122003, Gurgaon, Índia
- product@lunazone.com
- lunazone.com
2,2
Ruim
63 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Same experience as Mrs Belinda…
Same experience as Mrs Belinda chillingworth. I ordered in February and it's now June 24th. I have been put off X times with some excuse or other, a new date has been promised and - who would have thought it - this was not kept either. Every time I heard thank you for your patience, but it's slowly coming to an end….
Advertising on Instagram every day, but a customer service to run away from!
24 de junho de 2025
Avaliação não solicitada
Resposta da LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Dreadful experience
Ordered and paid for a gen 2 ring in March. Still awaiting delivery. Emailed 13 times, got a generic response, thanking me for my patience. Well my patience has finally run out and I still can't get someone to commit to returning my money. Do not order...scam company
17 de junho de 2025
Avaliação não solicitada
Resposta da LUNA
Hi,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration this has caused and understand how disappointing it can be when expectations aren’t met. This is not the experience we want anyone to have with LUNA.
We take feedback like this very seriously and would really like the opportunity to look into your case personally and make things right if possible.
Please contact us directly at [product@lunazone.com] with the subject line:
"From Trustpilot”
If you can include your order number and a brief summary of the issue, our team will review it as a priority and get back to you as quickly as possible.
Thank you for bringing this to our attention and for giving us the chance to improve.
Team LUNA
Long wait for delivery
It’s a long time from the moment you buy it and the delivery time . Too long.
I had an issue after few dear wearing the ring but its easy to communicate as you stay in touch from whatsapp and all sorted quickly ☑️
The ring is very light and easy to wear 
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da LUNA
Hi,
Thank you for your honest feedback and for sharing your experience with us. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. Improving delivery timelines is an active focus area for our team.
We’re glad to hear that once you reached out, our support team was able to assist you quickly and that communication via WhatsApp helped resolve the issue. It’s also great to know you’re enjoying how light and comfortable the ring feels.
If there’s anything further we can assist with, please feel free to contact us at **[product@lunazone.com](mailto:product@lunazone.com)** with the subject line **“From Trustpilot”**, and our team will be happy to help.
Thank you again for your feedback. It helps us improve.
Team LUNA
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