LUNA Avaliações 

I ordered a Luna Ring from Lunazone and within a few days decided to cancel before receiving the sizing kit and before selecting a ring size. This matters because the ring cannot be produced without a size, meaning no custom manufacturing had started and no actual product existed yet.

Despite this, Lunazone refused to cancel my order, citing a short internal cancellation window even though:

no size was selected
no ring was in production
the only item shipped was a FREE, COMPLIMENTARY sizing kit, not the product I paid for

I made it clear that I would never submit a ring size and therefore would never receive the ring, yet they still refused cancellation and refund.

This feels extremely unfair and misleading. A company should not be allowed to lock customers into a “custom order” when no customization has occurred and no product has been made. Their policy prioritizes trapping payments over reasonable customer service.

I would strongly caution anyone considering Lunazone to fully understand their cancellation policy before ordering. Once you pay, they appear unwilling to work with you even if nothing has been produced or delivered.

Comfortable, lightweight, and easy to forget you’re even wearing it. It tracks your health in the background and gives you clear, useful insights without overcomplicating things. The data is simple to understand and actually helpful day to day. A great option if you want something low-key that keeps an eye on your wellness without a bulky watch.

Very bad experience. The comunication with Luna is very poor: late reply, and my problems with Luna Ring 2 accuracy in recording not solved yet!!! I don't recommend!
PS: the communication before purchasing the ring was amazing, fast and productive....after payment situation changed! very disapointed

I ordered the LUNA 2 ring but have only received the sizing kit. I never provided a ring size, so the main product could not have been shipped. Lunazone refused my immediate cancellation request, clearly ignoring statutory consumer rights.

I received my luna ring Gen 2. I am in love. It is a beautiful ring with beautiful packaging with a beautiful charging case. Make sure you order the Gen 2! A lot of people are getting the two mixed up and are leaving bad reviews on the Gen 2 when they have bought gen 1. I've never had a gen one but I do know there were issues with it. It's an easy mistake to make and I've read several reviews where that has been the case. I decided to go ahead and buy it because first I loved the look, I loved the reviews on YouTube and I'm one to do my homework before I buy and I felt quite satisfied. With this company you really have to make sure that the ring will fit as the only downfall is you will not be able to exchange or return but given they have the sizing kit and if you wear it for a week day and night you should be able to make the right choice and not have to return. I am really hoping that they learn their lesson on that policy and change it to at least give 30 days on exchange or return. These rings are not custom so it should not be an issue. There's only so many sizes and so many colors and the ring you choose will fit anybody that has the same size finger lol. Not custom at all. Make sure you choose the proper size from your kit and wear it for a week before you make that final decision. It's always better to size up than size down. As long as it's not too tight and there's no Gap when you push the ring down on your finger you should be good. I sized up and I wear a stacking ring on top of it so it looks beautiful. I do not regret purchasing this ring. It's been an interesting journey so far learning my body's lingo and trying to figure out what it's doing.

I see that the stars are not high here on trustpilot but again I'm really wondering if people are mistaking the Gen 2 with the first one.

Make sure you get the wireless charging case. It's an awesome little thing, looks gorgeous and is very beneficial especially if you travel. You get lots of charges out of it. Thanks again Lunazone!

Such a great ring to track so many things. I am into fitness and it’s a great addition to track important metrics.

Live tracking my workout with this, helps me track realtime heartrate.

this ring is a real joke, after 5-6weeks of use , it just stopped working, it doesnt pair again, it's fully dead, its not detected by bluetooth. Customer support makes everything to keep the back and forth communication with no solution or replacement offer. Do not buy, this is clear an scam. 300USD spent and cant use the ring after 6weeks

I bought the Luna Ring 2.0, and it has honestly been one of the worst product experiences I’ve ever had.

The ring works very poorly. You have to manually sync it with the app every single day, otherwise all your data is lost. Some nights are not detected at all, and sometimes the app records naps instead of full nights of sleep.

I compared the Luna Ring several times with an Oura Ring, wearing both simultaneously and Luna’s data is completely inaccurate and far from reality. The sleep tracking simply cannot be trusted.

The delivery was also a nightmare. It was delayed for weeks, and despite my clear instructions (I travel often and gave them multiple addresses with a strict deadline), they still shipped the charger over a month late to my old French address, after confirming it would be sent to Indonesia.

Their customer support is equally disappointing. They acknowledged the issues but refused to refund me, only offering an exchange instead. When I clearly requested a refund, they went completely silent and stopped replying altogether.

Overall, this has been a catastrophic experience, an unreliable, overpriced gadget with one of the worst support teams I’ve ever dealt with. Save your money and avoid this brand at all costs

I honestly regret buying this ring. It stopped working after only a few months, and the support process has been nothing short of a nightmare. Responses take weeks, and they keep asking for information I have already provided multiple times.

It feels like there is no real intention to fix the issue, only to delay and deflect until the warranty period runs out. For a product marketed as cutting edge health tech, it feels more like a scam at this point. I would strongly caution others before buying.

I ordered my ring, and then the order was pending for over a week. I queried it - no response. I followed up - no response. After more than a dozen emails I got fluffy responses so I went to my bank. They won't cancel the order, they won't do anything ... I would honestly avoid like the plague... this is not a good company and the service is even worse!

Good ring and features, extremely bad customer service , continuous delays and miss direction. They made a mistake with the order and said it would be replaced, it’s been 4 months , each time asking me to fill up a form and now stating 3 days to ship without any updates after 2 weeks.

Very disappointing for a company that has a good product but I wouldn’t buy anything new it comes up with due to poor customer service

DO NOT BUY A ONE OF THESE RINGS!

They don’t work, had me down as sleeping when I was walking through an airport, steps inaccurate, customer services delay coming back to you and then refuse refunds, the material is cheap and gave me a rash, battery life lasts two days, don’t touch them!!

Do not buy their products. Purchased the new Ring and first day already reached out to service as it was not tracking steps, sleep or vitals accurately. Their website says 98% accuracy but it’s every day 40-50% step count accuracy, any time you lay down it counts as sleep (so reading, sun bathing, watching TV on couch), and hRV is always random. Tried working with support but they kept responding nonsense and asking for screenshots of error message. There are no error messages, I use different tracking devices and am comparing data.

Whatever you do, do not purchase. False advertisement and they do not want to help fix issues or solve product inaccuracies. Complete scam.

I was very excited to receive my Luna ring gen 2. I pre-ordered in April and waited patiently for it to be delivered. They shipped it on July 1st with an eta of 10-14 days. On the 10th I got an email from customs (I live in Portugal) requesting the proper paperwork before they could clear the shipment. I contacted Luna service requesting the invoice and specific info to forward on… after a number of emails back and fourth they were still not able to provide the correct paperwork and after 13 days fedex emailed me to say the package was going back to Luna. After that I tried for over a week to request a refund since my ring never arrived and Luna hasn’t refunded me anything. I’ve now contacted my credit card company for a refund. The customer service has been awful, I will never buy anything from this company again. Such a terrible experience and so disappointed in Luna. Don’t order anything from this crowd!!

Scammed company. Placed the order by accident the quantity then I requested for refund immediately in 30 minutes they ignored my request and just continued to ship the product and won’t offer refund. I have to report them to the bank

The Luna team started strong with communication and assurances. I ordered and paid months ago and was incredibly excited to receive my ring. Initially they were beyond helpful to make that happen. I explained in March that I would be in the USA for a month in June and they assured me that it would DEFINITELY arrive in time and if not, they would reroute or send me a new one to my address abroad. They ignored 3 emails as my departure date approached with no ring in sight. Now my ring has arrived in the states and I won’t be there for another YEAR to receive it. They have not made good on their promise to aid in its proper delivery or to send a different one as promised. In fact, all they’ve done is send one sentence responses that are useless or better yet stop responding entirely. Ghosting existing customers? Really? They appear to only be helpful when it suits their sales but not when customers actually need assistance due to their poor planning, false promises, and obvious lack of communication. So incredibly disappointed to have gambled on a newer company instead of trusting myself and choosing an already established and proven smart ring like Oura.

I have been waiting for my ring for months.
I email for updates, changed colour, thank you for your patience, your awesome, and still no sign of the ring or updates on when it will be delivered.. My patience is starting to wear thin.. I wish I would of purchased another brand locally.. Quick to take my money..