Crazy company, misleading web site/app which causes accidental purchases you didn't want to make. Trying to get a refund due to misleading links, a mistake is a nightmare and looks like I will... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Die MadMuscles App wird auf Trustpilot überwiegend negativ bewertet, wobei viele Nutzer von Abo-Fallen, unerwünschten Abbuchungen und schwierigen Rückerstattungen berichten (1-5 Sterne). Kritisiert... Ver mais
A empresa respondeu
Prøvede appen men passede ikke lige til mig, havde dog overset at jeg havde tilmeldt mig et fast løbende abonnement. Jeg skrev til madmuscles et par gange og de viste forståelse og returnerede hele... Ver mais
A empresa respondeu
Disgustato dalla esperienza, ti agganciano con offerte alle quali poi si aggiungono senza autorizzazione e in modo furbesco servizi aggiuntivi molto più costosi, proprio come già letto in altre recens... Ver mais
A empresa respondeu
2,0
Ruim
568 avaliações
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Money taken from my account repeatedly with no account or service…
I don’t not have an app nor an account yet monies have been taken continually from my bank account. Having written to them several times I keep on getting the same stupid response- that my email does not match the one that they have and that they I have to give them my account and card details.
How many times have I explained to this Mad company that my email address has been the same for ages and that I do not have an account either them.
I have no proof. They want a copy of my card but I have already cancelled my card.
My bank said I need to reason with this company and only then will they intervene. I am so stressed and just do not know how to resolve this. At least 4 payments taken in past 4 weeks. This week for over £90. OVER and over I have told this company that I only use an iCloud email address. I do not have record of any order. Yet same old reply below. Scam . I have provided my email address. All bank account statements but they want my card details even though last card was cancelled.
Time for them to send me proof of my order. I have not received a single payment back. Liars
🥲
So today this support team have said that they have not heard from me and hence they will stop communications.
Is it possible in this day & age that a company called Mad Muscles respond to me on Ttrist pilot and pretend that I have not been communicating with their support team, have the gall to give me the email address here.
13 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello Anita, we are sincerely sorry to hear about your dissatisfaction and the problems you are dealing with. For the email address you provided us, we found one payment and have already processed it and returned it to you. We really want to help you and understand the situation. To do this, we need to have more information about your order. Please provide all the necessary information to this email address: support@madmuscles.com . We will do our best to help you.
Best wishes,
Mad Muscles Team
I was charged a total of €90 and I had…
I was charged a total of €90 and I had a hard time subscribing! Eventually I was released!!!
15 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello!
Thank you for sharing your experience. We are sorry that the subscription process has caused you difficulties. We strive to ensure that our plans are transparent and understandable. All payment information is provided to users in advance, and we are sorry if it confuses you.
Please email us at [support@madmuscles.com] so we can review your payment details and ensure you receive exactly the services you were counting on. We are here to help, and thank you for your feedback!
Best wishes,
MadMuscles Team
j'exige d'etre remboursé imédiatement
bonjour
j"ai consulter leur site il y a 5 jours pour me faire un avis sur leur programme d'entrainements. J'ai rempli tout leur questionnaire et ensuite ils m'ont proposé un paiment, se qui est en soit normal mais en faite c'est une grosse arnaque pour vous faire rentées vos coordonées bancaire en vous appatant avec un petit montant. Selon eux, soit disant il me fessait une promo et le prix pour juste voir le programme était de 0.21 centimes d'€. Sauf qu'une fois que vous avez rentré vos coordonées bancaire ou utiliser paypal il vous débite d'un énorme montant. d"en mon cas il mon volé 54,94€.
Si je pouvais mettre 0 je l'aurais fait j'invite toute personnes souhaitant procéder a un paiment ou quoi que ce soit de toujours bien ce renseigner sur le site ou l'aplli avant tout paiment, même si sa parait très bien fait en apparance (pour le coup le supercherie est très bien réalisé, tout est fait pour vous mettre en confiance) leur questionnaire est très complet, leur promo est aléchante, mais ils ne vous disent pas que vous prenez un abonnemant renouvelé automatiquement tout les mois.
10 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Salut Timothée !
Nous regrettons sincèrement cette confusion et votre mécontentement. Nous n’avons pas l’intention d’induire nos utilisateurs en erreur. Toutes les informations d’achat sont fournies aux utilisateurs à l’avance et nous sommes désolés si cela ne se produit pas dans votre cas.
L’offre à 0,21 € correspond à une période d’essai qui devient un abonnement complet, sauf si elle est résiliée comme spécifié dans nos conditions. Cependant, nous comprenons votre déception et souhaiterions clarifier la situation concernant votre paiement.
Veuillez contacter notre service client à l’adresse [support@madmuscles.com]. Nous traiterons votre dossier en priorité afin de trouver une solution satisfaisante. Votre confiance est importante pour nous et nous vous remercions pour vos retours !
Cordialement,
MadMuscles Team
God service
Prøvede appen men passede ikke lige til mig, havde dog overset at jeg havde tilmeldt mig et fast løbende abonnement. Jeg skrev til madmuscles et par gange og de viste forståelse og returnerede hele beløbet.
Flot service
Davis Zivadinovic
14 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hej Davis!
Vi synes ked af din oplevelse. Gennemsigtighed er afgørende for os, og vi ønsker ikke, at vores brugere skal føle sig vildledt.
Vi samarbejder ikke med svigagtig taktik, og alt præsenteres på forhånd på stedet. Alle oplysninger om abonnementer og priser gives til brugerne på forhånd i form af en brevfaktura, og vi beklager, hvis disse oplysninger forvirrede dig.
Vi vil gerne undersøge din abonnements- og refusionssag. Kontakt os på support@madmuscles.com, så vi kan løse dette så hurtigt som muligt. Vi værdsætter din feedback. og vi venter på dit brev!
Med venlig hilsen
MadMuscles Team
I was thinking this app and program was…
I was thinking this app and program was a part of the exercise program for seniors with AARP as it was under their website. I downloaded the $15 four week program and within minutes realized it was not a part of AARP and I am not real techno saavy so I canceled the program and deleted the app within minutes.I contacted MadMuscles right away and got several emails back from “Stella”. Then after review of my request my refund I just received a was a denial. After reading other reviews I will keep my emails in the event they charge me more as they have others apparently. Seems pretty much like a scam. Good companies give refunds when requested within minutes of a mistaken purchase.
10 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello!
We’re truly sorry for the experience you had and for any confusion regarding the subscription. We also sincerely apologize that your previous communication with our support team did not meet your expectations. Your feedback and opinion are very important to us, and we truly value you taking the time to share your situation.
Please rest assured that we are not involved in any fraudulent schemes. We operate with full transparency on a subscription-based model, and all payment details are clearly shown before purchase. We always aim to provide clear information to avoid misunderstandings.
We’re also very sorry that your cancellation and refund request did not lead to the outcome you expected. This is not the experience we want for our users.
Please contact us again at support@madmuscles.com, and we will carefully review your case once more and do our best to find a fair solution for you. We are here to help and support you. 💙
Sincerely,
MadMuscles Team
Mind-body connection
These workouts taught me to listen to my body. It’s mindfulness and fitness in one.
31 de março de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hi Abby! 😊 Thank you so much for sharing your experience — we’re really happy to hear that the workouts are helping you build a stronger mind-body connection. 💪
It’s wonderful that you’re feeling more mindful and learning to listen to your body. That balance between movement and awareness is exactly what we aim for, and it’s amazing to see it working for you. Keep going — you’re doing great!
Best regards,
MadMuscles Team ❤️
Con artists once again took out plan for £11.99 for 4 weeks after that £47.99 so will have to cancel card why these people are allowed to get away with these cons I will never know
Con artists once again
13 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello, Evelyn! We are very sorry that you had this impression, but we want to assure you that our team has nothing to do with fraud, and all terms and conditions of auto-renewal of subscription and its cost are always indicated on the order screen, and we sincerely strive to help you, so please contact our support team support@madmuscles.com for assistance.
Poor Service
Tried to cancel numerous times. The last time they sent me an email their volume was too high and they couldn’t cancel for me. They told me I had to do it.
30 de outubro de 2025
Avaliação não solicitada
Resposta de Madmuscles App
Hello, Catherine! We are very sorry that you are experiencing difficulties, however we sincerely want to help you understand this situation and provide the necessary instructions, so that we can thoroughly investigate your case and help, please contact our support team at support@madmuscles.com for assistance.
Do NOT download or subscribe.
Mad muscle will bill your credit card and fight the charge and will tie you up in a loop. Do NOT sign up for anything. Just don't do it.
Why did they flag my post? It's all truth and they know it. It's their business tactics that should be flagged. Do customers right and there won't be so much negativity surrounding your company.
11 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello Isaac! We are very sorry that you had such a negative experience, however we want to assure you that our team has nothing to do with fraud, and all subscription terms and conditions are transparent and displayed before confirming the order, and we sincerely strive to help you understand this situation and provide the necessary clarifications, so that we can check your account details and find a solution, please contact our support team for assistance.
Progress that feels good
I’ve stopped comparing myself to others. The app helps me focus on my own journey. My energy and confidence are back, and I feel great every day.
12 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hi Mary! We’re so proud to support your fitness goals. Thanks for being part of our community!
No pressure, just progress
The approach is gentle but powerful. It doesn’t push too hard. Yet I keep improving every week, that’s the magic.
11 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello George! Thank you so much for your feedback! We’re really happy to hear you’re enjoying the balanced approach and noticing steady progress each week. That consistency is exactly what we aim for. Keep going — you’re doing amazing!
Kind regards,
MadMuscles Team
Site qui arnaque et qui prélève des…
Site qui arnaque et qui prélève des sommes indues!
Fuyez ces pourris!
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Bonjour OLIVIER!
Nous sommes vraiment désolés de lire votre message et comprenons votre frustration. Cependant, nous tenons à souligner que notre service est totalement transparent : le prélèvement automatique n’est effectué qu’après vérification préalable et toutes les conditions générales ainsi que les prix sont clairement affichés avant le paiement.
Nous ne tolérons pas les pratiques trompeuses et prenons ce type de commentaires très au sérieux. Il y a peut-être eu un malentendu ou une situation particulière que nous aimerions examiner plus en détail.
Nous vous invitons à contacter notre équipe d’assistance par e-mail à l’adresse https://support.madmuscles.com/hc/en-gb/requests/new avec vos informations afin que nous puissions vérifier votre dossier et vous fournir une solution rapide et appropriée. Merci pour votre retour. Nous attendrons votre lettre !
Meilleurs vœux,
MadMuscles Team
I never feel judged here
I never feel judged here. The tone of the app is warm and supportive. Even on lazy days, I still show up, that consistency matters.
27 de março de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hi Frank, thank you for your kind words! We're so happy to hear our app feels warm and supportive, and that you keep showing up—even on those lazy days. Your consistency truly inspires us. Keep going, we're here with you every step of the way! 🌟
Reine Abzocke und Schlangenfängerei
Reine Abzocke und Schlangenfängerei. Es folgen nach Gratiseinstieg eunfach Rechnungen auch wenn man nie was bestellt hat. Achtung: Finger weg da kriminell
7 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hallo Stefan! Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.
Wir möchten Sie beruhigen: Unsere App ist vollkommen ehrlich und war nie in Betrugs- oder Irreführungsgeschäfte verwickelt. Alle Abonnementdetails werden vor dem Kauf deutlich angezeigt, und wir sind stets transparent bezüglich etwaiger Gebühren.
Bei MadMuscles nehmen wir unsere Geschäftsbedingungen und Richtlinien ernst, um eine sichere und respektvolle Umgebung für alle zu gewährleisten.
Bitte kontaktieren Sie uns unter support@madmuscles.com, damit unser Team Ihre Situation prüfen und eine passende Lösung finden kann.
Mit freundlichen Grüßen,
Das MadMuscles-Team
Reembolsos complicados
He leído que otras personas han tenido el mismo inconveniente que yo. Entre por un anuncio donde después de responder todas las preguntas que te hacen, aparecen los planes disponibles, yo coloque el de 1 mes de prueba que eran 12 euros. Puede que sin quererlo allá tocado algo al momento de pagar y cuando lo hice me cobraron los 13 euros más dos cobros adicionales que en total suman casi 100 euros. Inmediatamente , no al día siguiente nada, inmediatamente me puse en contacto explicando la situación y solicitando el reembolso y no me resolvieron nada, me contestaron 4 o 5 personas diferentes y no me hicieron el reembolso. Me ofrecieron 1 año de suscripción gratis para no reembolsarle, cosas que no entiendo ya que el año de suscripción es más costoso que hacerme el reembolso. Así que muy contento no estoy con ellos.
3 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
¡Hola Jonathan!
Lamentamos que tu experiencia no haya sido lo esperado. Entendemos plenamente tu incomodidad. Nuestro objetivo es ser transparentes y no permitir que nuestros usuarios se sientan insatisfechos.
Nos gustaría aclarar que la aplicación utiliza sistemas de pago seguros y transparentes, en los que cada tarifa adicional debe ser confirmada por el usuario durante el proceso de compra o mediante ofertas adicionales. Las opciones adicionales pueden haberse activado involuntariamente, pero nuestro sistema no está configurado para operar sin acciones previas en el programa.
En cuanto a tu contacto con el soporte, nuestras ofertas de tiempo libre son una alternativa para que los usuarios exploren las características de la aplicación tanto como sea posible y entendemos tu reticencia. Por favor, póngase en contacto con nuestro equipo de soporte nuevamente para que podamos revisar mejor su problema y encontrar una solución alternativa. ¡Le agradecemos su comentario y esperamos su carta!
Mis mejores deseos,
Equipo de MadMuscles
“1 star
“1 star. Mad Muscles charged me for a subscription I did not clearly agree to. The advertised price was not the final price, and I had issues with auto-renewal/refund. Very misleading billing and poor customer support. I would not recommend.”
8 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hello Radu!
Thank you for sharing your feedback. We are genuinely sorry to hear that you feel misled about our subscription price and renewal process. This is certainly not the experience we want for our users.
We strive for full transparency in billing. All information regarding the user's prices, payments, and subscriptions is provided in advance in an invoice letter. However, we understand that misunderstandings can occur, and we would like to consider your specific case immediately because we take your concerns very seriously.
Please contact our support team at the email address support@madmuscles.com associated with your account. We want to investigate costs, clarify subscription terms, and find a fair solution to your problem. We look forward to your letter soon!
Best wishes,
MadMuscles Team
Attention arnaque
Abonnement forcé....je ne sais même pas comment c'est possible! Je n'ai aucun souvenir d'avoir souscrit quoi que ce soit et je n'ai jamais rien reçu de leur part. Je ne sais même pas en quoi consiste cette application !
N'ayant rien utilisé depuis ce site je demande un remboursement des différents prélèvements qui ont été indûment effectués soit :
11,99€ le 6/02
47,99€ le 8/03
47,99€ le 8/04
N'étant à priori pas le seul à m'être fait forcer la main j'espère que PayPal va blacklister ce site.
8 de março de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Bonjour Alain,
Nous sommes sincèrement désolés pour la frustration et l'incompréhension causées par ces prélèvements de 11,99€ et 47,99€. Nous comprenons parfaitement qu'il soit inacceptable de constater des frais sur son compte pour un service que vous ne reconnaissez pas et que vous n'avez pas utilisé.
Mad Muscles est un service légitime et toutes les conditions d'abonnement sont précisées sur la page de paiement avant toute inscription. Nous prenons votre situation très au sérieux et voulons vérifier d'urgence ce qui a pu se passer concernant votre compte ainsi que vos accès.
Pourriez-vous nous contacter à nouveau à l'adresse support@madmuscles.com en indiquant « Trustpilot » dans l'objet de votre mail ? Cela permettra à notre équipe de retrouver vos transactions et de transmettre votre dossier directement au département de facturation pour une révision prioritaire afin de trouver une solution équitable concernant vos remboursements.
Cordialement,
L'équipe Mad Muscles
SOLUCIONADO PROBLEMA
Tuve un problema con la suscripción, pero he de reconocer, que en cuanto me he quejado a ellos y por aquí en 3 días me ha devuelto los 43 euros.
Muchas gracias, no sin recomendarles que pongan más CLARO que un plan cuesta mínimo 43 euros NUNCA 9,90 AL MES, como anuncian en Redes sociales con mucho BOMBO, se ahorrarían problemas y puntos negativos
Saludos
7 de abril de 2026
Avaliação não solicitada
Resposta de Madmuscles App
¡Hola Anthony! Nos complace enormemente saber que su problema se resolvió satisfactoriamente y que recibió su reembolso a tiempo. Agradecemos sinceramente sus valiosos consejos, ya que los comentarios de los usuarios nos ayudan a mejorar y evitar malentendidos en el futuro. Por ello, transmitiremos sus comentarios al departamento correspondiente. Si tiene alguna otra pregunta o necesita ayuda, póngase en contacto con nuestro equipo de soporte.
Motivation that feels good
What I really like is the tone. It’s not aggressive, fake, or overly motivational. It feels warm and human, which actually makes me want to keep showing up consistently.
17 de março de 2026
Avaliação não solicitada
Resposta de Madmuscles App
Hi Aimee! Thank you for the review! We are happy that you enjoy your workouts! Keep going!
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