Nicky was so friendly and dealt with my many questions perfectly. I enquired about a quote for a couple of products in different formats. I cannot fault the service received as well as the quick and p... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
First time I'd used them. A technical issue arose. Sam and Des were straight on it, kept me fully informed, and resolved the problem. Old-school service standards: still the best response when – as... Ver mais
A empresa respondeu
We have recently purchased a franking machine from Mailcoms Ltd having previously been locked into very expensive leasing arrangements. There was no hard selling at the enquiry stage which put us... Ver mais
A empresa respondeu
I had a message on my machine saying account needed to print postage after pressing the wrong button and not being able to correct it myself. I called Mailcoms and spoke to Katy who passed my details... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de materiais de escritório
- Serviço B2B
- Serviço de Comércio Eletrônico
- Locadora de equipamentos para escritório
- Serviço de frete e correio
- Indústria de equipamentos de navegação
Escrito pela empresa
Mailcoms Ltd are a family owned and run Royal Mail Approved Independent Franking Machine Supplier and Franking Machine Maintainer. Mailcoms are also one of the largest online retailers for Royal Mail Approved Franking Machine Inks. If you are looking for a low cost franking machine rental or purchase then please feel free to call us on 01543 572 776.
Informações de contato
Units 7-8 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543 572 776
- info@mailcoms.co.uk
- mailcoms.co.uk
4,8
Excelente
849 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always helpful and great customer…
Always helpful and great customer service
7 de março de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Lisa,
Thank you for taking the time to leave a review.
We are happy to see that our team were helpful and provided great service.
Please do not hesitate to contact us should you require any future support.
The Mailcoms Team
Friendly, professional and caring company.
I have been with this company for over 5 years and throughout that time have always found them extremely friendly, professional and very willing to be of assistance when I have needed to contact them. Recently I needed to change my franking machine due to its age, and the service I received was excellent. The replacement machine was delivered as promised and I received a telephone call from Liam Farr who took the time to guide me through the setup and installation of the new machine, making the process smooth, easy and efficient. I would certainly have no hesitation in recommending this company to my friends and colleagues should they have need of a franking machine and/or mail supplies.
2 de março de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Gregory
Thank you for taking the time to leave a review.
We are extremely pleased to see that you would highly recommend Mailcoms following the service you received. We are delighted that you have found the support from Liam easy and efficient and we will ensure that your lovely feedback is passed to Liam directly which will be greatly appreciated.
Thank you again!
The Mailcoms Team
Resposta da Mailcoms Ltd
HI Tracy
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the pricing and speedy delivery.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Fantastic service from the start
Fantastic service from the start. Would highly recommend the lovely team at Mail coms nothing is too much trouble.
21 de fevereiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hi Michelle
Thank you for taking the time to leave a review.
We are pleased to hear that you happy with the service.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Great company
Arrived quickly. Was worried when I saw the packaging but no need for concern. The envelopes were in a sub divided box then wrapped in recyclable outer. All envelopes in great condition.
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello
Thank you for taking the time to leave a review.
We are happy to hear that you are happy with the product you recieved.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Excellent
Excellent! The products are good but it was the customer service and support which made all of the difference to me. I'm not very technical, and worried about setting up new equipment, but the support team assisted me at every step and ensured business continuity. I would highly recommend.
3 de fevereiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Brendan,
Thank you for taking the time to leave a review.
We are happy to hear that our support team were on hand when needed and helped with setting up your equipment.
Please do not hesitate to contact us should you have any queries. We are always here to help.
Thank you again!
The Mailcoms Team
Delivered next day will use again.
13 de janeiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello John
Thank you for taking the time to leave a review.
Thank you for placing an order with us. We are happy to hear that you were happy with the speed of delivery.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
A fantastic family run company who care!!!
A company who actually cares about their relationships with customers. I have only bought items from them relating to packaging for parcels.
All excellent!!
One of my purchases was faulty (an electric pump) - no one’s fault except potentially the manufacturer.
I emailed them received a very prompt response apologising and within two days I had a brand new one delivered to my home.
It arrived before I shipped the faulty one back to them. Trust……not much of that about these days. I’m not a huge business which is going to provide massive profit for Mailcoms but what I am is a loyal customer and any materials I need to buy will be from them!
Simple as!!!
27 de janeiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Neil
Thank you for taking the time to leave a review.
As a small family business, building relationships and delivering excellent customer service is extremely important to us. We are pleased to hear that you are happy with the outcome and if you require any further assistance in the future, please do not hesitate to contact us.
Thank you again!
The Mailcoms Team
Excellent Service
Great service and communication, thank you Paul
10 de janeiro de 2023
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hi Sharron
Thank you for taking the time to leave a review.
We are happy to hear Paul was helpful and provided great service.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Outstanding Customer Service
The customer service I received today from Paul Hickling was outstanding. From the moment I called I felt confident my issue would be resolved by him. He was polite friendly and reassuring. He called me back as he promised and confirmed my problem was resolved. Thank you for doing what you said you would do! That in itself was so refreshing. Credit to Mailcoms!
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Emma
Thank you for leaving a review.
It's important to us that our customers receive the best level of service and we are pleased to hear that Pauls service was outstanding.
Please do not hesitate to contact us should you require any further assistance.
Thank you again!
The Mailcoms Team
Absolutely brilliant service
We chose Mailcoms as they are a family run business just like our own. This machine will be the second from Mailcoms. They advised when it was to be delivered with instruction on what to do once it arrived. Received the new machine and rang for assistance in setting up. Called & spoke to Dan in Technical Support. Very knowledgeable and extremely helpful. New machine set up easily as I am not the best at tech, Dan made it a seamless transition. Would have no hesitation & would highly recommend Mailcoms.
2 de dezembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hi Sharon,
Thank you for taking the time to leave a review.
As a small family business your review is very much appreciated and we are are pleased to hear that Dan was helpful with the set up of your equipment.
Please do not hesitate to contact us should you require any additional support.
Thank you again!
The Mailcoms Team
What an experience. If only every company was like this!
Received a new machine and rang for assistance in setting up. Got through on the phone in no time at all and transferred to Daniel in Technical Support. Very knowledgeable and extremely helpful. Such a refreshing change to have a seamless transition to a new machine and supplier. Would have no hesitation in recommending Mailcoms.
17 de novembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Yvonne
Thank you for taking the time to leave a review.
We are delighted to hear that Dan was helpful and provided you with excellent support.
Please do not hesitate to contact us should you have any queries.
Thank you
The Mailcoms Team
Mailcoms are always very helpful with…
Mailcoms are always very helpful with any problems. We are very happy with their service and highly recommned.
11 de outubro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Lisa,
Thank you for taking the time to leave a review.
It's lovely to hear that you are happy with our service. We will always be here if you require any future support.
Thank you again!
The Mailcoms Team
Excellent product fast delivery d
29 de setembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Brian,
Thank you for taking the time to leave a review.
We are happy to hear that you are happy with our products and speedy delivery.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Great customer service!
5 de outubro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hi Lee,
Thank you for taking the time to leave a review.
We are delighted to hear that you are happy with our service.
The Mailcoms Team
Exceptional service! Went Above and Beyond!
I ordered my promotional items on 27/09/2022 with a priority delivery, for an event I was holding on 02/10/2022. Unfortunately, due to a misunderstanding I did not get them as expected on 30/09/2022. I left a reactionary review on 30/09/2022 which I have now deleted as the Maning Director contacted me personally and the lengths taken to help me were exceptional.
He contacted me late evening on the 30/09/2022 on receipt of my review and after a few text exchanges he had personally arranged for my order to be hand delivered to my colleague's house on the morning of 01/10/2022 (Out of hours) so I had my products in time for my event.
Whereas most corporate companies would have left off close of play on 30/09/2022 and then picked up my email on return on Monday, being a family run business as Mailcoms Ltd, it's the personal touches that stand out and the lengths taken to get my products to me has more than compensated. I will definitely be using this company again.
30 de setembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Daniel,
Thank you for taking the time to leave a review.
We are sorry to hear that you encountered an issue. As a small family business we take feedback very seriously and we will always do our best to try deliver an excellent service all round for our customers.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
Great product and service to match
Having been quoted £73.00 for franking labels by Pitney Bowes, I was able to buy comparable labels from Mailcoms for a fraction of the price. They are excellent quality and were delivered the following working day.
23 de setembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello David
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the quality of our labels and the service. We always aim to provide our customers with high quality products at the best price.
Thank you again!
The Mailcoms Team
Just had the pleasure of asking Liam…
Just had the pleasure of asking Liam Farr for his help with the Franking machine. He gave expert advice and even came out to ensure it was working correctly.
Fantastic customer service, thank you Liam
8 de setembro de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Joanne,
Thank you for taking the time to leave a review.
We are delighted that Liam was able to assist and provided you with excellent service.
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Resposta da Mailcoms Ltd
Hello Julie,
Thank you for taking the time to leave a review.
We are delighted that Sarah was able to assist with your recent franking machine issue and that you are now back up and running.
We will ensure that your lovely feedback is passed over which will be greatly appreciated!
Please do not hesitate to contact us should you have any further issues or queries.
Thank you again!
The Mailcoms Team
Good selection of products
Good selection of products, fast delivery.
12 de agosto de 2022
Avaliação não solicitada
Resposta da Mailcoms Ltd
Hello Peter,
Thank you for taking the time to leave a review.
We are delighted to hear that you are happy with our products and speedy delivery.
Please do not hesitate to contact us should you have any queries.
Thank you again!
The Mailcoms Team
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