Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
A empresa respondeu
I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
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What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Client services was very helpful and…
Client services was very helpful and attentive! I was ordering the wrong model of my phone and she replied in a timely manner, while ensuring that the product got updated as I wish :)
26 de maio de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Catherine,
Thank you for your thoughtful review. We're pleased to know that our Client Services team was able to assist you promptly and ensure your order was updated with care. Creating a seamless experience is always our goal, and it’s wonderful to hear we delivered on that for you.
If there's anything more we can do or if you ever need further support, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
So very impressed with their customer…
So very impressed with their customer service! I ordered something online from them and unfortunately it went missing with Australia Post. I contacted Maison de Sabre CustomerService and the lovely Carmela helped me with as much information as possible to try to track my order, but when it became apparent that my parcel was potentially lost for good she had no hesitation in replacing my item free of charge.
Will definitely be a returning Customer :)
22 de maio de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear K,
Thank you for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that Carmela was able to support you so promptly and with care. At MAISON de SABRÉ, we pride ourselves on ensuring every interaction reflects our commitment to excellence, and we are happy to know we were able to turn a challenging moment into a positive one for you.
Should you ever need any further assistance or wish to explore our latest styles, we’re always here to help.
We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Nice coin purse
I loved the look and the material used in my recently purchased coin purse.
19 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Nikki,
Thank you so much for your lovely feedback.
We’re so pleased to hear you’re enjoying your new coin purse—from the carefully selected materials to the thoughtful design, each piece is crafted to reflect our commitment to refined elegance and enduring quality.
Should you need assistance or wish to explore more from our collection, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
I love ur product actually
I love ur product actually! I have the card holder still using it up to this day. I think i got it 2yrs ago :)
29 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tamara,
Thank you so much for your kind words—we’re truly delighted to hear that your card holder has stood the test of time.
It’s always a pleasure to know our pieces continue to be part of your everyday life, even years later. Each design is thoughtfully crafted to combine refined elegance with lasting quality, and we’re so pleased it’s served you well.
If there’s anything we can assist you with—whether it’s discovering your next MAISON de SABRÉ piece or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
The team at MAISON de SABRÉ went above…
The team at MAISON de SABRÉ went above and beyond to assist me, and the Small Soft Hobo Bag exceeded every expectation—supple leather, refined detailing, and effortlessly chic. A truly elevated experience from start to finish.
26 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Zie,
Thank you so much for your kind words.
We’re truly honoured to have supported you, and delighted to know the Small Soft Hobo Bag exceeded your expectations. From its supple leather to the refined details, every element is designed to evoke effortless elegance—so it’s wonderful to hear it delivered a seamless and elevated experience.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products. Thank you for being part of our community—we’re so grateful to have you with us.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Fruit charms
Recently ordered their fruit charms and what can I say? Each pieces are meticulously made as promised on their website!
I wish I started collecting their Fruit charms when they were first launched!
Always my go to brand!
19 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Lilith,
Thank you so much for your beautiful message.
We’re absolutely thrilled to hear how much joy our Fruit Charms have brought you. Each piece is thoughtfully designed and crafted with care to celebrate the everyday moments that spark delight. Knowing they’ve found a special place in your collection truly means the world to us.
At MAISON de SABRÉ, we’re honoured to be your brand of choice—and so grateful to have you as part of our community.
If there’s ever anything we can assist you with—whether it’s discovering your next charm or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
travel pants charcoal size S…
Ordered travel pants charcoal size S online and received parcel on 24/04/2025, however I should have read all reviews before my purchase.
I did buy few things from online store in a past (accessories only) and was happy but I didn’t need to return.
The travel pants were not the quality I expected, the size was too big and I do believe that should have been described as oversized as Im usually a size S, the colour did not match the description- was lighter than described “charcoal colour” online, the fabric is rigid and making “friction noise” when I tried it on.
Contacted customer service and requested refund, was asked to provide photos of pants, box/original packaging and email company all photos. I have never had to do this before with any online shopping apart from one time when a luxury brand accidentally sent me wrong colour shoes but the whole process was smooth and I didn’t have to pay any costs and the courier picked up the parcel from home.
However I’ve done everything as was requested and emailed photos and finally received email with return authorisation number from customer service Carmela after my 2 emails and advised that item will be checked in warehouse on arrival. Beside the point that I have to pay for express registered post and provide the company tracking number I feel the whole process for refund is too frustrating and “specifically designed for you to give up”as I have never had to do this before with any of luxury or non luxury brands (based in Australia or overseas). Shopped with Oroton recently and process was smooth and fault free, great customer service and prompt responses.
I feel that if Maison de Sabre wants to be known as a luxury brand they have to look after their customers. I hope I will get full refund with no further delays and multiple emails and without the need to contact ACCC for further guidance.
Will let know the progress…
24 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear GA,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our Travel Uniform did not meet your expectations, and we sincerely apologise for any frustration caused throughout the returns process.
At MAISON de SABRÉ, every piece is thoughtfully designed with both form and function in mind, and we remain committed to upholding the highest standards of quality and craftsmanship. We understand that fit and feel are deeply personal, and we appreciate your honest insights regarding the material and styling.
Please rest assured that your comments have been taken seriously and shared with the relevant teams for review. Our Client Services Team will also be reaching out to you directly within the next 24 hours to ensure your return is resolved as smoothly as possible.
We’re grateful for the opportunity to make this right and appreciate your continued patience.
Warm regards,
The MAISON de SABRÉ Team
WOWED by customer service
My recent purchase from Maison de Sabre required me to contact customer service for help. The service that I received exceeded all my expectations.
The focus on quality products and excellent customer service is a winning combination, placing Maison de Sabre as industry leaders in keeping customers loyal.
14 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Nancy,
Thank you sincerely for your thoughtful message and generous review.
We’re truly delighted to hear that your experience with our Client Services team exceeded expectations. At MAISON de SABRÉ, we’re committed to crafting not only products of refined elegance, but experiences that leave a lasting impression—and it’s incredibly meaningful to know we’ve achieved this for you.
Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for being part of the MAISON de SABRÉ family.
Warm regards,
The MAISON de SABRÉ Team
Disappointing
Spent $100 on a monogrammed phone case that started to peel and chip after one week of gentle use. Customer service organised a replacement case, but the replacement case arrived with smudged printing right out of the box so I requested a refund.
Customer service advised they would refund me pending the return of both cases, which I agreed to. However now over a week later I still have both cases in my possession as I have not received any information about how to ship the cases back despite multiple emails requesting an update from CS. It should not be this hard or take this long to return a faulty item.
A disappointing experience all around from what I assumed was a luxury brand.
8 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Amy,
Thank you for taking the time to share your experience—we’re truly sorry to hear we’ve missed the mark.
What you’ve described is not reflective of the standard we hold ourselves to at MAISON de SABRÉ. We sincerely apologise for the quality concerns and the delay in communication regarding your return.
Our Client Services team will be in touch within the next 24 hours to provide return instructions and ensure this is resolved promptly.
At MAISON de SABRÉ, we’re committed to crafting not just beautiful pieces, but exceptional experiences. Your feedback is incredibly valuable, and we’re taking steps to make this right.
Warm regards,
The MAISON de SABRÉ Team
Aloha from Hawaii
Aloha from Hawaii! This is my third case and they are absolutely the most beautiful cases ever. I get so many compliments on my emerald green case. I am so in love. They also have the best customer service. I am a forever customer. Mahalo Maison de Sabre.
1 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Michelle,
Thank you for your kind words—we’re truly delighted to hear your experience with MAISON de SABRÉ has been nothing short of exceptional.
It brings us so much joy to know that our packaging, fast delivery, and premium craftsmanship resonated with you. Every detail, from the monogramming to the luxurious unboxing, is carefully considered to ensure it feels as special as the piece itself.
Should you need any assistance—whether selecting your next item or discovering more about our collection—we're here to help.
Thank you for being part of the MAISON de SABRÉ family. We look forward to crafting more meaningful moments with you.
Warm regards,
MAISON de SABRÉ Team
Incredible costumer service
Incredible costumer service! They really helped me resolve my issue. A costumer for life!!!!
6 de abril de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Ana,
Thank you so much for your kind words. We’re truly delighted to hear that our Customer Experience Team was able to support you so seamlessly. At MAISON de SABRÉ, we’re committed to delivering thoughtful and refined service at every touchpoint.
It’s a joy to know we’ve earned a place in your journey. If there’s ever anything more we can assist with, we’re here for you—always.
Warmest regards,
The MAISON de SABRÉ Team
exceptional customer service
MAISON de SABRÉ offers exceptional customer service! I had an issue with my phone case, which started to peel after just one week of use. I reached out to their customer service team, and they were incredibly responsive. They assured me that the issue was due to a fault and emphasized their commitment to providing high-quality products. Throughout the process, they were attentive and helpful. I just received my beautiful new case without any hassle. Thank you for going above and beyond with your amazing customer service!
17 de março de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Luciana,
Thank you so much for your kind words—we're absolutely delighted to hear that you’re loving your new piece from MAISON de SABRÉ.
Each item is crafted with care to complement your lifestyle with elegance and purpose, and knowing it’s been so well-received brings us immense joy.
If there’s anything further we can assist you with—whether it’s styling advice, product care, or exploring more from our collection—please don’t hesitate to reach out. We’re always here to help.
Thank you again for being part of the MAISON de SABRÉ family.
Warmest regards,
MAISON de SABRÉ Team
Carmela really helped me have a…
Carmela really helped me have a pleasant experience!
11 de março de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Helén,
Thank you for your wonderful review! We’re absolutely thrilled to hear that Carmela provided you with such an exceptional experience—our team takes great pride in delivering impeccable service that reflects the essence of MAISON de SABRÉ.
Your support means everything to us, and we’re so grateful to have you as part of our community. If there’s anything more we can do for you, we’re always here to assist.
Wishing you nothing but elegance and joy with your MAISON de SABRÉ pieces!
Warm regards,
MAISON de SABRÉ Team
5 star customer service
I have just ordered two products as accessories for a new phone. I had been looking online and in duty free previously and was really impressed by the quality and the fabulous colours. They have only been surpassed by the customer service. In a world of “who cares” their attitude is really refreshing and Carmela was a delight to deal with!
12 de março de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Louise,
Thank you for your wonderful feedback! We’re beyond delighted to hear that your MAISON de SABRÉ experience has been nothing short of exceptional. Our designs are crafted to bring both elegance and function into your everyday moments, and knowing that our service—especially Carmela’s—has made a lasting impression truly means the world to us.
Your support and appreciation of our signature colors and craftsmanship inspire us to continue redefining luxury. If there’s anything more we can do for you, we’re always here to assist.
Enjoy your exquisite new accessories, and we can’t wait to welcome you back soon!
Warm regards,
MAISON de SABRÉ Team
High quality products and customer service
MAISON de SABRÉ products are made with such high quality leather, and with such great designs. Their customer service representatives are also so incredibly helpful! Would recommend this company and will continue to purchase their products.
11 de março de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Alyssa,
Your kind words mean the world to us—thank you! At MAISON de SABRÉ, we pour our heart into every design, ensuring the finest craftsmanship and timeless elegance. Knowing that both our products and service have made an impression on you is truly rewarding.
We can’t wait to be part of your next journey. If you ever need assistance, we’re always here to help!
Warm regards,
MAISON de SABRÉ Team
My soft tote is fantastic
My soft tote is fantastic! Great quality leather, neat stitching and super durable. It's spacious enough for all my essentials and even looks more amazing with the charms. I got compliments from friends on its sleek design. Totally worth it!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Amethyst,
Thank you for your kind words! We’re absolutely delighted to hear that your Soft Tote has become an essential part of your collection. At MAISON de SABRÉ, we take pride in creating pieces that seamlessly blend luxury, durability, and timeless design—your compliments on the buttery-soft leather and impeccable craftsmanship mean the world to us.
It’s wonderful to know your tote is turning heads with its sleek design! If there’s anything else we can assist with, or if you’d like to style it further with our signature charms, we’d be more than happy to help.
Wishing you many more stylish moments with your tote!
Warm regards,
MAISON de SABRÉ Team
Stylish and Stunning Purchase!
Absolutely love my purchase from the Little Miss collection! Gorgeous design and great quality. Totally satisfied with it!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Sophie,
Thank you for your glowing review! We’re absolutely delighted that you adore your purchase from the Little Miss collection. Each design is crafted with a touch of playfulness and luxury, and knowing it has brought you such joy means the world to us.
Should you ever need any assistance or wish to add another exquisite piece to your collection, we’re always here to help. Enjoy your stunning purchase!
Warm regards,
MAISON de SABRÉ Team
Support That Delivers 👌
I got myself a nylon laptop bag. Feels solid so far, no issues with it. Shoutout to the support team. Fast replies and super helpful. Made everything so smooth.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Jake,
Thank you for your wonderful review! We’re thrilled to hear that your nylon laptop bag has exceeded expectations and that our team was able to provide the seamless support you deserve. At MAISON de SABRÉ, we take pride in crafting pieces that blend luxury with everyday practicality, and knowing it’s the perfect fit for you means the world to us.
If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here for you. Wishing you many stylish journeys ahead with your new bag!
Warm regards,
MAISON de SABRÉ Team
Nice design
My purchase arrived later than expected but support is responsive to my follow ups. The charms are great I like the colors and design. They looked great bunched up on my bag.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear C. Jackson,
Thank you for sharing your experience with us! We truly appreciate your patience and are delighted to hear that our support team was able to assist you. It’s wonderful to know you’re loving the colors and design of your charms—they’re meant to add a touch of elegance to every moment.
If there’s anything else we can do for you, please don’t hesitate to reach out. Wishing you many more stylish adventures with your MAISON de SABRÉ pieces!
Warm regards,
MAISON de SABRÉ Team
Orders Never Arrived
I placed two orders with Maison de Sabre in mid-December 2024. It is now March 2025 and I have not received either order. The email response from the company was, essentially, a shrug and a "Contact US Customs." I very much regret my orders with this company. I order from international businesses frequently and have never had this problem.
UPDATE (3/26/25): After posting this review, Maison de Sabre graciously sent me replacements.
6 de março de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tracy,
We sincerely apologize for the delay and any frustration this has caused. At MAISON de SABRÉ, we strive to ensure a seamless shopping experience, and we are truly sorry to hear this was not the case for you.
Our team is committed to resolving this for you as swiftly as possible. While international shipments can sometimes experience unexpected customs processing delays beyond our control, we understand how important it is to receive your order promptly. Rest assured, our Client Services team will be in contact with you within 24 hours to investigate further and provide a resolution.
Thank you for your patience and for bringing this to our attention. We appreciate your trust in us and are here to make this right.
Warm regards,
MAISON de SABRÉ Team
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