Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer... Ver mais
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Veja o que dizem as avaliações
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then... Ver mais
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I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... Ver mais
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What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their custo... Ver mais
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Detalhes da empresa
Escrito pela empresa
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service and Goods are Excellent!
Customer service was extremely helpful when I found my order was missing one of its items. They responded promptly and processed a replacement. The quality is the goods are excellent. I ordered a Hello Kitty purse, wallet, and charms and loved every single one. It's my first time ordering from them and I am very happy with my purchase.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Rachel,
Thank you for your glowing review and for choosing MAISON de SABRÉ for your first purchase—we are truly delighted to hear about your wonderful experience with our customer service and products.
It brings us immense joy to know you loved your Hello Kitty purse, wallet, and charms. Each piece is crafted with the utmost care, and your appreciation reinforces our commitment to creating exceptional designs.
Your kind words about our team's prompt assistance mean so much to us, and we’re thrilled that we could ensure your satisfaction.
We look forward to welcoming you back soon to discover even more treasures. Should you need anything further, please don’t hesitate to reach out—we’re here to help!
Warm regards,
MAISON de SABRÉ Team
It's hard to pick just one!
The bag charms are so cute:)
24 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Minamo,
Thank you so much for your kind words and for sharing your love for our bag charms! We completely agree—they're irresistibly charming and add such a delightful touch to any accessory.
We’re thrilled to know they’ve caught your eye, and we can’t wait to see which one (or more!) becomes your favorite. Please don’t hesitate to reach out if you need any assistance while making your selection.
Thank you for choosing MAISON de SABRÉ to add a little luxury to your everyday style.
Warm regards,
MAISON de SABRÉ Team
Product return
I needed to return products and thought it would be a tedious process
However I am so pleased with the efficient, friendly and very clear communications that I received
Ana was absolutely fantastic to communicate with and gave me personal advice, assistance and ease of return information
I will be purchasing from Maison de Sabre again!!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Sue,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Ana provided such efficient and friendly assistance, making your returns process seamless. At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer care, and your kind words are a testament to our team's dedication.
We’re delighted to know that you’ll be shopping with us again and look forward to creating more memorable moments for you. Please don’t hesitate to reach out if there’s anything we can assist you with in the future.
Warm regards,
The MAISON de SABRÉ Team
Extremely Slow Shipping – Disappointing Experience!
I haven’t even received my order yet, but I’m already very unhappy with the delivery process. It’s taking way too long, and I just don’t understand why. I ordered a laptop backpack that was quite expensive, but the quality looked promising. However, the shipping has been a huge letdown – it’s already been 18 days!!, and the tracking still shows “Flight departed.”
Their website claims delivery to the Netherlands takes 4-10 business days, but that is clearly not true. Even shipments from China arrive within 5 days nowadays. This company seriously needs to improve their shipping process.
I really hope to receive my bag soon and that it lives up to the expectations set online. But right now, I’m far from impressed.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tarik,
Thank you for sharing your feedback with us, and we sincerely apologize for the delay and inconvenience you’ve experienced with your order. We completely understand how frustrating this must be, and we are truly sorry for any disappointment caused.
At MAISON de SABRÉ, we partner with trusted courier services to ensure timely and reliable delivery. However, unexpected delays can occasionally occur due to factors beyond our control, such as customs clearance or unforeseen logistical challenges. Please rest assured that we are committed to resolving this matter promptly.
Our customer service team will be in touch with you within the next 24 hours to provide further assistance and ensure your order is delivered as soon as possible.
Thank you for your patience and understanding, and we truly hope to turn your experience around.
Warm regards,
The MAISON de SABRÉ Team
Incredible product and customer service…
Incredible product and customer service response. I will be purchasing with them again. I have not seen any other company provide such impecable quality items
27 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Iltse,
Thank you so much for your incredible feedback! We’re thrilled to hear that you’re impressed with our products and customer service. Knowing that we’ve met your expectations with impeccable quality means the world to us.
We look forward to welcoming you back for your next purchase and continuing to provide you with exceptional experiences.
Warm regards,
The MAISON de SABRÉ Team
They are so helpful the products are…
They are so helpful the products are amazing
23 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Miranda,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our team helpful and our products amazing. Your satisfaction is our greatest priority, and it means the world to us to know we’ve met your expectations.
If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
Resposta da MAISON de SABRÉ
Dear Shez,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of your MAISON de SABRÉ product. Your satisfaction is our top priority; it truly means the world to us.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I recently purchased a leather Hello…
I recently purchased a leather Hello Kitty bag, and I'm really impressed with its quality. It feels luxurious! Will definitely buy more.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Ardee,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you’re impressed with your leather Hello Kitty bag.
At MAISON de SABRÉ, we take great pride in crafting premium designs that bring joy and sophistication to your everyday moments. Knowing that you’re planning to add more to your collection truly inspires us!
We can’t wait to delight you again soon. Thank you for being a part of the MAISON de SABRÉ community.
Warm regards,
MAISON de SABRÉ Team
First time purchasing
First time purchasing from an Australian brand and their products are stylish, high-quality, and built to last. Their customer service is outstanding too! Responsive, helpful, and dedicated to ensuring a great experience. Thank you!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear CM,
Thank you for your kind words and for choosing MAISON de SABRÉ! We’re thrilled to hear that you found our products stylish, high-quality, and built to last.
It’s especially heartwarming to know that our customer service team left such a positive impression. We’re dedicated to creating a seamless and exceptional experience for every customer, and your feedback means the world to us.
We’re so glad to have you as part of the MAISON de SABRÉ community and look forward to delighting you again in the future.
Warm regards,
MAISON de SABRÉ Team
Value for money
The bag and the leather goods are top notch.
16 de outubro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Chen,
Thank you for your wonderful feedback! We’re delighted to hear that you find our bags and leather goods to be top-notch and great value for money.
At MAISON de SABRÉ, we’re committed to crafting pieces that embody timeless design and exceptional quality, and it’s incredibly rewarding to know that our products have met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
MAISON de SABRÉ Team
Stumbled upon this brand while I was…
Stumbled upon this brand while I was browsing a gift for my mum. And I can say that Maison de Sabre products are exceptional—beautifully designed, high-quality, and practical. Their attention to detail and craftsmanship is good! My mum loves her mini bag!
26 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Jayson,
Thank you for your lovely feedback! We’re so thrilled that you stumbled upon MAISON de SABRÉ and chose one of our designs as a gift for your mum. Hearing that she loves her mini bag and that you appreciate the quality and craftsmanship of our products truly means the world to us.
At MAISON de SABRÉ, we pride ourselves on creating pieces that are beautifully designed, practical, and made to be cherished. We’re so glad we could be part of such a special moment.
Thank you for being part of the MAISON de SABRÉ community, and we hope to delight you again in the future!
Warm regards,
MAISON de SABRÉ Team
What the hell is going on with the Customer Service
I've purchased a couple of charms from Maison De Sabre in the past so didn't think there'd be any problems this time round but this has been a very unpleasant transaction with Maison De Sabre.
I tried on numerous occasions to communicate with the people at Maison De Sabre about my order, that I placed on the 29th of December. 11 days after placing the order, there was no sign of any dispatch notification so I sent them a kind email on the 10th of January to see if anything was wrong and if I could get an update. 2 days later still no response so I had to send a stern email to get an update on the 12th. I was then told I had ordered during the busiest time of the year so they had oversold on one of the items in my order - the airpod pro case, which was holding up the dispatch of the order and asked me to select an alternative colour to get the order going. I ordered the black because I wanted the black one, not an alternative. So I asked them to send the available charm and refund the airpod case.
If they don't have it in stock and are not aware of when they would replenish, it is only logical to refund your customer's payment promptly. If they had an ETA, I definitely would have been happy to wait.
As soon as I emailed Carmela about sending the charm and refunding the balance, I get a shipping confirmation for the Charm from Australia Post, telling me its on the way, and then that is it. No refund, no confirmation of an ETA. Nothing else. I receive the charm in the mail on the 16th but no airpod case and no refund - no communication. I emailed them on the 16th and asked what was going on with the refund or to give me an ETA update on the case but still no response. Emailed again on Friday, no response. Emailed on Monday the 20th, still no response. I just want my money back now. Case has been filed with Paypal.
Never shopping here again. I get that I am a small tadpole in a massive river, but it's still my money and they have no right to hold onto it the way they have done here. Thank goodness I didn't place a larger order on other bags - but I bet they probably wouldn't treat their higher spend customers like this.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Anne,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration this experience has caused you. At MAISON de SABRÉ, we strive to deliver exceptional products and service to all our customers, and we regret that we fell short in this instance.
Regarding your order, we understand how disappointing it must have been to encounter delays and communication challenges. Please know that our stock levels are carefully managed to ensure the availability of our items, but due to the high demand during the holiday season, unforeseen delays occurred. While this is not the experience we aim to provide, we can assure you that we are continually working to improve both our inventory management and communication processes.
We also want to address your concerns about customer service. We deeply value every customer, regardless of order size, and our team is committed to resolving issues as promptly as possible. A member of our customer service team will be in contact with you within the next 24 hours to ensure your concerns are fully resolved, including the matter of your refund.
Once again, we apologise for the inconvenience and appreciate your patience as we work to make things right. Thank you for choosing MAISON de SABRÉ, and we hope to regain your trust in the future.
Warm regards,
MAISON de SABRÉ Team
Took a leap of faith and was worth it.
My first purchase with this brand and though it was a rocky first impression, they resolved my issues immediately. For context, a wallet was missing in my order after delivery. Customer service sent out an express replacement shortly thereafter.
The quality of the leather feels very supple and buttery. Craftsmanship seems very high as well - the stitching ratio and consistency is apparent. Now it's just to see the pieces can withstand the test of time.
Would not hesitate to recommend or repurchasing! I'm a fan now!
27 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi KH,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to resolve your initial issue promptly and that you’re enjoying the exceptional quality and craftsmanship of your MAISON de SABRÉ piece.
Your kind words mean the world to us, and we’re so glad to have earned your trust and enthusiasm. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I’m delightful to say Anna she is…
I’m delightful to say Anna she is amazing customer service. She happy to assist and helping me get through all questions I had. Big thanks to Anna and Maison De Sabre lucky to have her . 🎉
1 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Pinkaew,
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear about your positive experience with Anna. She is truly an integral part of our team, and we’re thrilled that her support made a difference for you.
If there’s ever anything more we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Case arrived faulty, took so long to sort out that it sold out and couldn’t be replaced with the same.
I bought a phone case a few years ago and was quite happy with it, so I bought a leather AirPod case. It arrived faulty, clearly not made correctly and as a result every time I open my AirPods case the top of the case pops off. Incredibly frustrating, but these things happen I suppose. I emailed straight away to get a replacement. It took 10 days for them to finally confirm a replacement, and by that time all of the cases in the colour I chose had sold out. I only had 2 colours left to choose from for a replacement of my faulty case. It hasn’t arrived yet, but hopefully this one actually works. I would expect the quality checking to be better, as the error is quite obvious. Faster response would have maybe meant I actually received what I originally ordered.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear M C,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with your AirPods case and the delay in processing your replacement.
At MAISON de SABRÉ, we take pride in the quality of our craftsmanship and the durability of our designs. We are truly sorry to hear that the product did not meet your expectations on this occasion. Additionally, we regret that the replacement process took longer than anticipated and limited your choice of colors.
Please rest assured that our customer service team will be reaching out to you within the next 24 hours to address your concerns and ensure a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes.
Kind regards,
The MAISON de SABRÉ Team
Only received one item….
Ordered two keychains for my mom and sister on 12/31. After waiting over 2 weeks for my package (it arrived on 1/15)… THEY ONLY SENT ONE OF THE KEYCHAINS. THESE ARE $75 each. Just an incredibly disappointing experience when first they are expensive & second I waited so long for a package to arrive and didn’t receive all the items. The keychain is nice but I wish I ordered from a different retailer and not from the company directly.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Dayna,
We sincerely apologize for the missing item in your order and the inconvenience this has caused. This is certainly not the experience we strive to provide, and we completely understand your disappointment—especially after waiting so long for your delivery.
Please know that this is not a usual occurrence, and we are committed to resolving this promptly. Our Customer Service team will be reaching out to you within the next 24 hours to make this right.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Warmly,
The MAISON de SABRÉ Team
A case I purchased was not as I hoped…
A case I purchased was not as I hoped it would be. The quality was not as expected. However, when emailing the company they provided amazing customer service and swapped it out for me. Amazing customer service.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Hi Alyssa,
Thank you so much for sharing your feedback! We're truly sorry to hear that your initial experience didn't meet your expectations, but we're delighted our team could swiftly resolve the issue for you. At MAISON de SABRÉ, we’re dedicated to delivering not only premium products but also exceptional service.
If there’s anything more we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Warmly,
The MAISON de SABRÉ Team
Rectified issue
Firstly, I paid an additional £20 for express shipping to receive the item while I was travelling in Switzerland. They did not stipulate ANYWHERE they they were closed for the festive season and this would then mean the item would not arrive in time. Had it been displayed, I would never have ordered it.
I have been contacted via customer services to refund me for the inconvenience and they have offered to send the items free of charge to a new address. This was not my goal, although it is very much appreciated and a super kind gesture. I’m just looking forward to hopefully receiving my fruit charms. Thank you for the assistance
31 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Tayla,
Thank you for your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. We understand how frustrating this must have been, especially with the timing of your travel plans.
We sincerely apologize for the delay in our response. You reached out to us during an exceptionally busy period, and while we are working tirelessly to assist everyone as quickly as possible, we deeply regret that this delay has impacted your experience. Additionally, couriers have been experiencing shipping delays due to the surge in online orders during the holiday season, which has unfortunately affected the delivery timeline for your parcel.
Our Customer Service team will immediately contact you to resolve this matter and provide further assistance.
Once again, we deeply apologize for the inconvenience caused and appreciate your patience while we work to make things right. If you have any further concerns, please don’t hesitate to let us know.
Thank you for choosing MAISON de SABRÉ, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
MAISON de SABRÉ Team
I ordered on 26 December and paid for…
I ordered on 26 December and paid for express shipping. Four days later, I don’t have a phone case and shipping information has not changed from ‘label created by sender’. If you are closed over Christmas, don’t promise express shipping. Very disappointed
26 de dezembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear Dayna,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your order's delivery.
I’d like to assure you that your order was shipped within the given timeframe, but unfortunately, delays with the courier service are beyond our control. We understand how important it is for you to receive your purchase promptly, and we deeply regret the inconvenience this has caused.
Our Customer Service team will be reaching out to you within the next 24 hours to provide further assistance and ensure your concerns are addressed.
Thank you for your patience and understanding.
Warm regards,
The MAISON de SABRÉ Team
The worst online shopping experience in my life
The 2 furious reviews below, they’re both legit. I made an order on November 14 and guess what, today December 24 and still haven’t received Jack. First 2 weeks I waited like an idiot since on the website it says for US orders 4-10 business days delivery, then I contacted the customer service and got a response saying they’re offering expedited shipping if I wanted, I thought it’s a nice gesture why not. After another week they sent out the order and it’s been sitting at the Aussie airport 2+ weeks with no movement. Do yourself a favor don’t ever consider ordering it from their website even it’s slightly cheaper. Just go for Nordstrom or other US retailers. But imo I’d never do business again with such irresponsible despicable company. I’d rather just have my money back at this point. (I asked it after first 2 weeks waiting but they outright rejected, not even store credits offered, oh and they charged me the second day after I ordered) I don’t care if your product is made of gold, you lied on the website for delivery estimates then refused for a refund. You should to be sued into oblivion.
14 de novembro de 2024
Avaliação não solicitada
Resposta da MAISON de SABRÉ
Dear UScustomer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you.
Our team aims to process and ship all orders as efficiently as possible, but during peak periods, occasional delays can occur due to factors beyond our control. Please rest assured we are reviewing your experience thoroughly to improve our processes and avoid such occurrences in the future.
To assist you further, our Customer Service team will be in contact with you within the next 24 hours to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm regards,
The MAISON de SABRÉ Team
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