We feel completely scammed by this company. We ordered “Italian made” custom mats and interior track lights for our Acura MDX last October. When the mats finally arrived in Dec - shipped from Russia—... Ver mais
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Veja o que dizem as avaliações
Having seen a number of similar products receive bad reviews I was very sceptical about ordering these. I took the plunge half expecting to be disappointed but the mats for my Alfa arrived within a mo... Ver mais
A empresa respondeu
Mats are absolutely incredible. Even though shipping was long, the customer service from time of ordering to delivery was great. The quality and precision to detail is amazing. Everyone who sees them... Ver mais
A empresa respondeu
I paid to rush my item. I never got a shipping notification. I left emails and voicemails canceling my order but they never picked up or responded. They got in touch a month later to say everything wa... Ver mais
Detalhes da empresa
- Loja de Acessórios Automotivos
- Atacadista de Peças para Carros
- Fabricante de Autopeças
- Loja de Autopeças
- Serviço de Limpeza Completa de Automóveis
- Loja de acessórios para equipamentos automotivos
Escrito pela empresa
Manicci Luxury Auto Styling was established in 2014. Manicci International is a globally recognized auto styling brand focusing on the interior auto styling of luxury and exotic vehicles. We make unique, elite, custom made luxury leather car mats and trunk/cargo/boot liners using our state of the art technology for over 1000 different vehicle models. Our luxury car mats are a luxurious combination of style, class, comfort and protection for your vehicle. Our high quality products and excellent customer service has allowed us to win Business Excellence Awards across the globe. With our award winning design, we precisely custom fit each mat to order to its respective car using your vehicle manufacturer measurements to ensure a perfect fit. All of our Manicci mats are tested to make sure each piece is of elite quality and safety guidelines are met. Our products were also professionally tested over 2 years in 2014 using the best materials on the market in actual vehicles during every day use as well as temperature controlled environments. We passed all product tests using a top third party product quality control inspection company in the USA. Our mats are custom made once you order them for your vehicle model. Our stunning award winning products are a must have for anyone who loves to add some custom styling to their car, loves a bit of luxury or simply wants to protect their investment and help their car hold its value for longer. Manufactured to the highest quality using 3D scanning techniques to get incredible accuracy of every vehicle and computer cutting equipment for the most accurate of finishes, they literally cannot be beaten on finish. The diamond styling pattern is synonymous with high end upholstery found in the worlds most valuable vehicles, a style that is often out of reach from your everyday car. Adding this level of finish without the extreme custom upholstery and interior customization costs is not something to be missed.
Informações de contato
Surrey, Canadá
- 844 626 4224
- info@manicci.com
- manicci.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy
I was apprehensive about ordering floor mats again after ordering and receiving “ luxury custom mats” from Carmatscustoms.com that were poor quality and damaged, but I really wanted beautiful mats to protect my white carpet. I contacted Manicci via text and they actually also called me to discuss my particular needs. My vehicle has fully reclining back seats and floor air vents which can make fitting difficult. I wanted to be certain Manicci could make mats that fit well and were high quality. I’m very particular about my beautiful car. After sending photos of the interior of my vehicle, they assured me I would be happy, so I ordered the premium mats. I waited excitedly for about six weeks until they arrived. I had to be patient because they made them specifically for my vehicle then shipped them from outside the U.S. I installed the mats and waited a few days to absorb the new look. I am now loving the mats! They are of very nice quality and fit close to perfectly. I’m not sure they could fit better unless made by hand. For the price, I believe they are exceptional and add beauty to my vehicle. I recommend Manicci for your floor mat needs.

Resposta da Manicci Luxury Auto Styling
Very reliable company
Very reliable company. The product itself looks very nice; it is carefully made and fits perfectly. But more important than the product is that they are responsive. I received my mats damaged in the custom. I shared the pictures of the damage and the manager nicely replaced them. Highly recommended.

Resposta da Manicci Luxury Auto Styling
Excellent Quality
Wonderful product line. Vast variety of choices with excellent quality, fit and finish. It was so nice, I ordered Twice!

Resposta da Manicci Luxury Auto Styling
Updated experience - on another level
UPDATE - 8/16/23; They reach out to me via phone call and explain the reason for the delayed response, I took it for a good honest reason. They have sent me new mats for the back seats, I have already received then and they fit. and replaced the one for the driver's side.
NOW these mats are worth every penny, good materials and they will elevate your car's appearance.
6/4/23; The ones for the back seat do not fit at all. They do not answer to claims with problems, just ignore. and the one on the driver side is already tearing with less than 6 months of use.
Don't buy!!!! Terrible customer service. Product is alright, but not worth it if it does not fit.

Resposta da Manicci Luxury Auto Styling
Great Luxury Car Mats
I've had these mats a few weeks now and I can say that they have exceeded my expectations. The fit of each of the mats in my car is amazing and they really do have a custom and high end look and feel. The leather diamond pattern of the mats has stepped up the luxury feel of my car. The quality of the materials seems really good and I think they will last a long time. Very pleased with my purchase overall! Manicci customer service is great as well and they were able to help me out with some issues with my initial order. I highly recommend these mats if you're looking for something high end and are willing to pay a bit more for really good quality.

Resposta da Manicci Luxury Auto Styling
Fantastic product
Fantastic product, I got regular email updates and for my mats fast. They fit really well and are of a high quality. They transform my vehicle

Resposta da Manicci Luxury Auto Styling
Useless customer service after sales and useless product
Useless customer service after sales and useless product don’t waste your money

Resposta da Manicci Luxury Auto Styling
Car carpet ordered that never got delivered
Ordered my carpets over a month ago paid for a priority shipping thinking it will be quick. No follow up that the product will be late or anything like that: send this this text;
Hi,
I paid for the priority/rush shipping and it’s been way over 20 days. In fact it’s almost been a month since I orders. I still haven’t received my order.
The reason why I ordered from you guys is because I thought it will be quick and you are located in Canada.
My tracking order Is hardly moving at all.
I’ve sent an email and no response
They eventually responded to me that they will refund me half of the priority shipping.
So response was:
It’s been over a month now, how is partial refund fair for the express shipping fee?
This is just bad customer service in my opinion.
I have ordered something’s similar from China for my daughter’ car mid February didn’t took a month to get here.
What I really want is to cancel the whole order in all honestly.

Resposta da Manicci Luxury Auto Styling
Buy these floor mats!!!!
I’m going to recommend this company to everyone I know! These floor mats are gorgeous, I love them so much & easy to install❤️ shipping took 2 months, but totally worth the wait! Customer service was top notch as well!👌🏼

Resposta da Manicci Luxury Auto Styling
The floor mats are amazing
The floor mats are amazing. These are definitely the best fitting luxury floor mats that I have used. In addition the quality is superior. The trunk mat was a great option that transforms the whole car into a modern luxury ride. I will definitely recommend them.

Resposta da Manicci Luxury Auto Styling
Their mats are really good quality I’ve…
Their mats are really good quality I’ve had them on all my cars and they’ve never failed. Always a good fit but they do take a really long time to ship so I recommend getting express shipping if in America.

Resposta da Manicci Luxury Auto Styling
Quality and delivered in a timely…
Quality and delivered in a timely manner.

Resposta da Manicci Luxury Auto Styling
Amazing quality and so easy to install
Amazing quality and so easy to install. Customer service was also superb!!

Resposta da Manicci Luxury Auto Styling
Buy Manicci car mats now!
Mats are absolutely incredible. Even though shipping was long, the customer service from time of ordering to delivery was great. The quality and precision to detail is amazing. Everyone who sees them is amazed as well, got 2 friends about to get their own. It doesn’t matter what you drive, these mats will elevate your car…buy them now!

Resposta da Manicci Luxury Auto Styling
Amazing company amazing products
Amazing company amazing products. I've purchased them three times. They look absolutely amazing. Yes there are cheaper knockoffs on Amazon but you pay for what you get these are top notch quality mats and they hold up. Look at the reviews on Amazon they're cheap for a reason they break down. Amazing company and customer service is absolutely amazing

Resposta da Manicci Luxury Auto Styling
Mats came creased everywhere, threads sticking out and some stains
I'm very unhappy with my quality of Mats, they came with tons of creases, threads sticking out and some stains, it looks so low quality as a result of poor packaging and build. I contacted manici numerous times and they ignored me. I get that errors happen, but why do you ignore your paying customers after they wait nearly 2 months for faulty mats.
EDIT: Since I cant reply to mannicis reply to this post. They said a manager has emailed me many times in their reply below. What does that even mean? Theres one email from them in my email history and I'm the last person that replied to it.The problem is not resolved, the creases from packaging and general poor quality persist.
Theres also no setup for a call in any of the emails. I can show any proof they need.
They also replied to this post 6 months later.
Poorly organized business with low quality supplier from china.

Resposta da Manicci Luxury Auto Styling
Best mats and customer service ever!
I purchased the Black Diamond front and back set for my Mercedes S-class and agree with previous reviews that these are the best car mats I have ever had.
These are very unique indeed. When they arrived, I was puzzled at first because they didn’t look like any car mat I had ever seen. However, once I unfolded them, I realized how they actually sit on the car floor and then fold at 90’ corners to go up the side walls of the car. Thus, complete protection and not even any place where dirt, etc can get under the mat.
They come with special fasteners that let you secure the mat as needed. I didn’t need many of them, but it’s nice that I have extras for the future.
When I first ordered the mat, Hardeep Gill contacted me to make sure that they had the exact information to assure that the custom mat would fit my car perfectly, and they do.
Now for the customer service…
I stupidly ordered the wrong color. I am so used to black Mercedes that I forgot that this one was cream colored on the inside. I knew that there was no return on the custom mat but I thought that I would contact Hardeep and see if he might help me out since I wanted to order the correct color now. No problem…
He sent me a code that granted me a very significant discount on another set of mats in the correct color.
I can’t thank Hardeep enough for the terrific customer care that he provided and high quality of the mats.

Resposta da Manicci Luxury Auto Styling
Best Luxury Mats that money can buy
I received my Luxury floor mats today and I am so impressed with the fitment and quality of these Luxury floor mats. The fitment is perfect and they really made my trucks interior pop. I definitely recommend Manicci Luxury floor mats it was the best mats for the price and the quality is simply amazing.

Resposta da Manicci Luxury Auto Styling
These mats are fantastic...worth the…
These mats are fantastic...worth the wait

Resposta da Manicci Luxury Auto Styling
My experience has been nothing short of…
My experience has been nothing short of spectacular when dealing with Manicci. I ordered the premier diamond stitch leather mats and am satisfied with my order. Would recommend to a friend
-Zack B.

Resposta da Manicci Luxury Auto Styling
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