Don't ever buy anything from this company. My valentine's day gift will arrive late. Full refund. Ok..end of story. NOT. There was a second charge of a MONTHLY SUBSCRIPTION, which somehow was secr... Ver mais
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Veja o que dizem as avaliações
The ordering process was easy. Got this to celebrate an anniversary. My partner loved the colours and framing. Very good product.
A empresa respondeu
I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... Ver mais
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The fastest delivery ever, well packed including plastic cover on the frame. Unfortunately the wooden frame wasn’t of the best quality so I would suggest just buying the print if you’re looking for a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Informações de contato
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, Reino Unido
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4,1
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm really happy with my map
I'm really happy with my map. It's exactly what I expected. I think the price is probably a bit high for what you get, but I'm happy either way, as it was a gift for my partner and she was delighted.
16 de abril de 2025
Resposta da Maps For Moments
Thank you so much for your review! We're absolutely thrilled to hear that you were happy with your purchase and that your partner was over the moon with her personalised night sky gift. – Kim, CS ✨
Easy to order and excellent customer…
Easy to order and excellent customer service. I made a typo on some text and it was rectified within hours. Really pleased.
19 de abril de 2025
Resposta da Maps For Moments
Thank you for your review! I’m so glad to hear you had such a positive experience with Maps for Moments—from ordering and delivery to the product itself :) - Kim, CS
Excellent service
Excellent service and a beautiful bespoke gift. Ordered on a Sunday delivered on the Wednesday.
7 de abril de 2025
Resposta da Maps For Moments
Thank you for your wonderful review, Sandra! We're absolutely thrilled to hear that your purchase from Maps for Moments exceeded your expectations — both in quality and in delivery speed. Your kind words mean the world to us! - Kim, CS
Good quality, arrived when stated
Got one for my mother's 70th. She is very pleased with the quality.
Item arrived in specified time and quality was good so I am happy with the whole process.
14 de março de 2025
Resposta da Maps For Moments
Thank you so much for your feedback! We’re thrilled to hear your mum loved her 70th gift and that you were happy with the quality and delivery. It’s always a joy to know our personalised night sky pieces help make special moments even more memorable. - Kim, CS
Crap frame / plastic don’t buy - scratched
Crap frame / plastic -
Broken and scratched
Awful
No response re emails or bot chat to get my money back
Gone to the bank to get a refund
Do not buy
5 de abril de 2025
Resposta da Maps For Moments
Thank you for your review, Sara.
We’re ever so sorry to hear that your gift arrived in a condition that didn’t meet our usual high standards. We can see that our team responded promptly to your emails, but it looks like we haven’t received a reply just yet. When you have a moment, could you kindly check your spam or junk folder in case our messages were misdirected? A member of our team will also be reaching out again shortly, as we’re keen to ensure this is resolved for you as quickly as possible. - Kim, CS
My delivery never arrived Apparently…
My delivery never arrived Apparently Royal Mail mis-delivered to a totally different address. The company refused to send out a replacement until I have chased Royal Mail for a number.
Ridiculous customer service and I will not recommend.
4 de março de 2025
Resposta da Maps For Moments
Thank you for your review, Rob! We're very sorry to hear that your initial order wasn’t received, but we truly appreciate your help in providing a complaint reference. We're glad to see this has since been resolved and that a replacement has arrived. A team member will be reaching out shortly to check if there's anything else we can do to assist you. - Kim, CS
Good customer support and nice impression quality
13 de fevereiro de 2025
Resposta da Maps For Moments
Thank you for your review, Nicolas! We're delighted to hear that you were pleased with your Night Sky gift and hope the recipient loved it just as much! - Kim, CS
Resposta da Maps For Moments
Thank you for your review, Ann! We're absolutely thrilled to hear that you are pleased with your Night sky gift. - Kim, CS
The gift is unique but frame is cheap…
The gift is unique but the frame looks cheap.
18 de janeiro de 2025
Resposta da Maps For Moments
Thank you for your wonderful review! We believe that personalizing a night sky poster is such a meaningful gift, and we’re thrilled to hear you agree it’s truly one-of-a-kind. If you have any concerns about the frame, please don’t hesitate to reach out to our team with photos—we’ll be more than happy to assist and find a solution for you. - Kim, CS
Brilliant overall
Fast delivery, beautiful product, made I've got an anniversary gift and they loved it
21 de dezembro de 2024
Resposta da Maps For Moments
Thank you for your review. Whatever the occasion, creating a Constellation poster for a loved one truly is a unique and special gift to give. We're thrilled to hear how well received it was. - Kim, CS
The perfect gift
Paid extra for fast delivery and came pretty much the next day. Quality of frame and picture is amazing.
28 de novembro de 2024
Resposta da Maps For Moments
Thank you for your review. I’m so pleased to hear that you had such a positive experience with maps for Moments, from ordering and delivery, to the product itself :) - Kim, CS
Resposta da Maps For Moments
Thank you for your review, and for creating a Night sky gift with us. - Kim, CS
Excellent Advice and Suppoet
Very helpful and prompt in amending order, due to error on my part and helpful in answering questions to ensure order correct.
11 de dezembro de 2024
Resposta da Maps For Moments
Thank you for your review, Michelle. I'm over the moon to hear how happy you are with the customer service that you received. We always aim to offer the five star service you deserve at Maps for Moments! - Kim, CS
Super cute and came really quick
Super cute and came really quick, had some blue felt tip mark on the frame when I opened it but easily wiped off.
3 de dezembro de 2024
Resposta da Maps For Moments
Thank you for your review, Georgia. I'm so pleased to hear that you love our unique space themed gifts :) - Kim, CS
Probably my fault but the date is not…
Probably my fault but the date is not correct. 34 years out of date. .
Font really now of its correct but looks amazing.
2 de dezembro de 2024
Resposta da Maps For Moments
Thank you for your review, Robert!
We’re delighted to hear that the design of your Map for Moments poster has exceeded your expectations! However, we’re sorry to learn about the error on the date.
Our dedicated support team is available 24/7 and will be happy to assist you in making the necessary amendment. We’ll be reaching out shortly with details on how we can resolve this for you promptly. - Kim, CS
I was very disappointed in the quality…
I was very disappointed in the quality of the map and especially the frame .... I am sorry to post a less than good review
18 de novembro de 2024
Good experience with really fast…
Good experience with really fast delivery. Only negative did not respond to email about an address change
11 de novembro de 2024
Resposta da Maps For Moments
Thank you for your review, Elita! We're glad to hear you were happy with the overall experience and the speed of delivery. After checking our system, it seems the email you mentioned may have been misdirected, unfortunately. Please don’t hesitate to reach out if there’s anything further we can assist you with. You can contact us via the live chat on our website or by phone—our team is available 24/7 and always happy to help. - Kim, CS
Resposta da Maps For Moments
Thank you for your review, Sarah! A personalised night sky is a perfect way to celebrate where you’ve been and the memories you've created. We're thrilled that you are pleased with your map! - Kim, CS
I had a little query about postage fees…
I had a little query about postage fees which was responded too quickly, product turned up very quickly and I love the quality …thank you
20 de novembro de 2024
Resposta da Maps For Moments
Thank you for your review, Jonathan. It’s wonderful to know that your personalised night sky product arrived promptly and met your expectations. - Kim, CS
Startastic!
So professional and helpful. I would definitely recommend this company.
19 de novembro de 2024
Avaliação não solicitada
Resposta da Maps For Moments
Thank you for your review! We're absolutely delighted to hear that the service you received exceeded your expectations, and we hope you’re happy with your Maps For Moments star map. - Kim, CS
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