Very helpful when ringing up explained everything simply and called back later as arranged after we had discussed it. Paperwork arrived by email within the hour and posted paperwork arrived two days l... Ver mais
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Veja o que dizem as avaliações
Very compassionate service, excellent throughout, took away all the stress from a very difficult time of grief for my Mum who passed away in 2021. I have just pre paid for my own Cremation with no ex... Ver mais
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Purchased a pre paid funeral plan for both my wife and myself. Shaun, the representative was brilliant. He clearly guided me through the process, explaining each part fully. Documents were then very... Ver mais
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I found the staff excellent, understanding and go out.of their way to help you and sort things out to your satisfaction. And they are easy to talk to and very professional and put your mind at ease... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Home of the UK's lowest price and top-rated 5-star Direct Cremation Plan. We are experts in creating the perfect farewell through our sister companies Memoria Funerals and Memoria Direct Cremation. Whether you want a simple no-fuss cremation or a more personalised bespoke funeral with a service, you can trust us to create the perfect dignified farewell.
Informações de contato
Units 1 & 2 Willows Gate Stoke Lyne Road, Stratton Audley OX27 9AU, OX27 9AU, Bicester, Reino Unido
- 0800 007 3580
- info@memoriafunerals.co.uk
- memoriafunerals.co.uk
4,9
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful, friendly and efficient
Buying a direct creation plan I found Memoria to be informative, friendly, helpful and efficient.
24 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you for taking the time to leave a positive review. We're humbled by your words.
The service was very efficient and kind…
The service was very efficient and kind and made a sad situation as good as it could be, your staff are very thoughtful people and treat customers like their own family
17 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're grateful for your kind words and glad we could support you. Take care.
Straightforward cremation and last…
Straightforward cremation and last wishes plan.
24 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're here for you whenever you need us. Thank you for your trust.
Absolutely great service couldn’t…
Absolutely great service couldn’t recommend more.
17 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Your satisfaction is our priority. We appreciate your feedback.
Very efficient and knowledgeable.
19 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback.
Good communication
Good communication, and quick with any response you require at the time .All the staff have showed us that they have great understanding how difficult this situation is for families.Very helpful for situations beyond what their role should be . They provided us with the service we asked for all very respectful at all times , never trying to push you to purchase anything that you did not want . I would recommend their service to anyone.
21 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback. Providing compassionate and personalised funeral arrangements is at the heart of what we do, and we're glad to hear that we could offer you comfort and support during this challenging period. Your satisfaction means the world to us.
Really good conversation
Really good conversation. Expert advice, delivered in terms easy to understand.
I would recommend to friends.
Very happy with outcome.
Tracy was brilliant. Thank her very much.
20 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you for taking the time to leave a positive review. We're humbled by your words.
It was ok very drawn out process staff…
It was ok very drawn out process staff at the crematotium were wonderful
11 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you for taking time to leave your review.
We’re pleased to hear that our crematorium team provided a wonderful service.
We’re sorry, however that you found the overall process very drawn out.
We understand how important it is for arrangements to be handled as smoothly and efficiently as possible, and we appreciate your feedback as we continue to improve our service
My husband
The staff were helpful and friendly. They explained everything step by step.
12 de junho de 2026
Resposta da Memoria Direct Cremation & Funerals
We're glad we could provide the support you needed. Your review is greatly appreciated.
Kind and helpful team
Helpful, friendly team who took great care of us all, not just our Dad.
11 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're grateful for your kind words and glad we could support you. Take care.
People i spoke to on the phone were…
People i spoke to on the phone were helpful and friendly.
11 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're here for you whenever you need us. Thank you for your trust.
I felt very let down as I had to chase…
I felt very let down as I had to chase for information every step of the way. I was told that I would be updated and in the end the only way to get updates was to contact Memoria and made to feel I was a nuisance.
11 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt let down by the level of communication you received.
We understand how important it is for families to feel informed and supported throughout the funeral arrangements, and we apologise that you were left having to chase us for updates. You should never have been made to feel that contacting us was a nuisance.
We are sorry that your experience did not meet the standard we aim to provide, and we appreciate you bringing this to our attention.
Great chatting with Tracy mcbroom.
Great chatting with Tracy mcbroom.
I felt at ease. Simple process.
No pressure. Great.
18 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Your satisfaction is our priority. We appreciate your feedback.
Very helpful in planning
Very helpful in planning
Very understanding of needs required
Very efficient and supportive
Great at listening and taking on board requests
Excellent service with very compassionate and understanding staff
17 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Your words warm our hearts and reaffirm our commitment to providing exceptional service to every family we serve. We're grateful for the opportunity to have been there for you during this challenging time, and we're here to support you in any way we can. Thank you for allowing us to be a part of your journey.
Excellent Service
Phones answered directly without the usual "press button" selection. Friendly helpful staff who demonstrate care and understanding.
17 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
Your satisfaction is our goal, and we're thrilled to have met it. Thank you for choosing us.
So easy to set up
17 de agosto de 2026
Resposta da Memoria Direct Cremation & Funerals
We're deeply grateful for your positive feedback.
A simply and stress free process
After making initial contact with Sam, apart from completing a legal form online, everything was taken care of by Memoria, I had to do nothing. I would highly recommend them and already have to friends who want a direct cremation but are not keen on a prepaid plan.
20 de julho de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you so much for your kind words! We're honoured to have been able to assist you during such a difficult time. If there's anything else we can do to support you and your family, please don't hesitate to reach out. Take care.
Above and beyond
Sam duffet was very caring and very helpful she went above and beyond to help us during our time dealing with the bank and any answers we needed or time we needed to sort things out she helped in every way possible so a big thankyou to Sam and the whole team for the help we received
7 de agosto de 2026
Avaliação não solicitada
Resposta da Memoria Direct Cremation & Funerals
We're touched by your feedback and grateful for the opportunity to serve you.
Tracy made the whole process so easy
Tracy made the whole process so easy, she was informative, easy to understand, patient and efficient. I feel so at ease now knowing my loved ones have one less worry in a difficult time.
5 de agosto de 2026
Helpful and sympathetic advice
Helpful and sympathetic advice. Always available by 'phone or email.
Nicki Ewers guided us through this very difficult time and process.
They co-ordinated with the funeral directors and my Dad had the perfect send-off.
30 de julho de 2026
Resposta da Memoria Direct Cremation & Funerals
Thank you for taking the time to share your experience with us. We understand how important it is to create a meaningful and dignified farewell for your loved one, and we're pleased to hear that we were able to provide the support and guidance you needed. Your feedback inspires us to continue serving families with care and compassion.
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