Memoria Direct Cremation & Funerals Avaliações 

4.262
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very helpful when ringing up explained everything simply and called back later as arranged after we had discussed it. Paperwork arrived by email within the hour and posted paperwork arrived two days l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very compassionate service, excellent throughout, took away all the stress from a very difficult time of grief for my Mum who passed away in 2021. I have just pre paid for my own Cremation with no ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased a pre paid funeral plan for both my wife and myself. Shaun, the representative was brilliant. He clearly guided me through the process, explaining each part fully. Documents were then very... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I found the staff excellent, understanding and go out.of their way to help you and sort things out to your satisfaction. And they are easy to talk to and very professional and put your mind at ease... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Funerais

Escrito pela empresa

Home of the UK's lowest price and top-rated 5-star Direct Cremation Plan. We are experts in creating the perfect farewell through our sister companies Memoria Funerals and Memoria Direct Cremation. Whether you want a simple no-fuss cremation or a more personalised bespoke funeral with a service, you can trust us to create the perfect dignified farewell.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(4.262)

1.004 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

10/10 customer service

10/10 customer service, made a very difficult conversation more bearable

3 de setembro de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're deeply grateful for your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Gillian was so helpful and…

Gillian was so helpful and understanding she gets 10/10 give my best wishes 👍

1 de setembro de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're deeply grateful for your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Great information on telephone call and very easy online application

1 de setembro de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're glad we could provide the support you needed. Your review is greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

I had considered the matter of…

I had considered the matter of cremation for some time and having discussed the issue with my daughter and son decided to do some research.
After contacting a number of companies I spoke to Jill at Memorial Funerals and found her response very clear, straightforward and understandable. It was therefore easy to decide to go ahead with a funeral plan

24 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

Thank you so much for your kind words! If there's anything else we can do to support you and your family, please don't hesitate to reach out. Take care.

Avaliado com 5 de um total de 5 estrelas

Spoke to a lady called Jill

Spoke to a lady called Jill. She was really helpful and supportive.
Made the whole process easy with her thougjtful care, Jill explained everything thoroughly.

1 de setembro de 2026
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Resposta da Memoria Direct Cremation & Funerals

Thank you for sharing your experience with us. It was an honour to assist you.

Avaliado com 5 de um total de 5 estrelas

Exceptional care and compassion

We were extremely grateful for the care and professionalism shown by the team during such a difficult time. In particular, Teresa was incredibly kind, compassionate and supportive throughout, helping to make what was a very difficult process feel that little bit easier. We always felt that everything was handled with dignity, respect and genuine care. Thank you, Teresa, and everyone involved, for looking after us so thoughtfully during such a difficult time.

10 de junho de 2026
Avaliação não solicitada
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Resposta da Memoria Direct Cremation & Funerals

Thank you for sharing your positive experience with us. It's incredibly rewarding to know that our services provided comfort and reassurance during a difficult time. Your feedback fuels our passion for serving our community with compassion and professionalism. We're here for you whenever you need us.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Myself and my partner could not have had a better experience with Memoria. Everyone we interacted with was compassionate and helpful. Sam D took our initial enquiry and talked through options with us. It is largely thanks to the conversations we had with her that we chose Memoria. Our funeral arranger Rhonda M was absolutely brilliant, nothing was too big or too small and everything was arranged with care and according to our wishes, including late in the day alterations and requests. She kept us well informed throughout the process. Her kindness at such a difficult time was so appreciated, and we will always be grateful to her for supporting and enabling us to create a fitting tribute to, and a beautiful celebration of, my partner's dear mum. Our funeral director and celebrant Nigel S was wonderful. He crafted and delivered a respectful, fitting and rather beautiful eulogy and the service was exactly as we had planned. He also went above and beyond to fulfill a last-minute request. Thank you once again, we couldn't have done it without you. We would not hesitate to recommend Memoria.

13 de agosto de 2026
Avaliação não solicitada
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Resposta da Memoria Direct Cremation & Funerals

We're touched by your heartfelt review. It was an honour to assist you in arranging a fitting tribute for your loved one. Your satisfaction is our top priority, and we're thrilled to have been able to meet your needs during this difficult time. Please know that we're always here for you if you need anything in the future.

Avaliado com 5 de um total de 5 estrelas

Prompt replying phone-call

Prompt replying phone-call, polite and efficient in all regards.

24 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

Thank you for taking the time to leave a positive review. We're humbled by your words.

Avaliado com 5 de um total de 5 estrelas

Easy information

Easy information, no selling just advice.

27 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're glad we could provide the support you needed. Your review is greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

The advisor Karen

The advisor, Karen, made every thing easy for me. She explained every thing in detail and answered all queries.
I felt very happy to go ahead with the plan.

27 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're touched by your feedback and grateful for the opportunity to serve you.

Avaliado com 5 de um total de 5 estrelas

Best customer service out of the three…

Best customer service out of the three choices that was of interest to myself, received brochures through the post very quickly and not hassled by telephone until I made the first contact , Shaun then rang me, who was so polite,friendly and helpful a credit to Memoriafunerals.

25 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

Thank you for sharing your experience with us. It was an honour to assist you.

Avaliado com 5 de um total de 5 estrelas

When I needed to my funeral I wanted to…

When I needed to my funeral I wanted to Co-Op Funerals. They were really hopeful and kind so I did accept my funeral from them. Paperwork has been sent to me. I can now have life until I passed away. Thank you so much.

19 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

Your kind review brightened our day. Thank you for allowing us to assist you.

Avaliado com 5 de um total de 5 estrelas

Such a professional service

Such a professional service , during the worst time of my life. Sam was lovely throughout.
Only draw back was my paying for delivery of the ashes , but the delivery date was going to be after the internment, so i had to go and collect the ashes.

17 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

Thank you so much for your kind words. We’re truly grateful that you chose us to support you during such an incredibly difficult time, and we’re pleased to hear that Sam was able to provide the care and professionalism you needed.

We’re sorry that the timing of the ashes delivery meant you had to make an additional journey to collect them. We completely understand how important it is for everything to be in place ahead of the internment, and we appreciate you bringing this to our attention.

Thank you again for your feedback and for trusting us during such a difficult time.

Avaliado com 5 de um total de 5 estrelas

Had a great personal time talking to…

Had a great personal time talking to the person about our requirements for i funeral arrangements gave 5 stars

17 de agosto de 2026
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Resposta da Memoria Direct Cremation & Funerals

We're deeply grateful for your positive feedback.

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