milk.run Avaliações 

I have experienced no problems and have found the service great compared to Uber etc

DO NOT RECOMMEND
I was cautious about using this service after reading the reviews and the glitching issues it was having etc but wish I had read the Trust Pilot reviews first. After several deliveries and problems on all of them, I feel the need to log a lengthy review. Constantly out of stock of things in stock in store, it's almost like they are forcing consumers to purchase the brands that don't sell to clear their dead stock levels? Item costs are hiked by several $s, sometimes massive amouts. Delivery times quoted are never accurate. Uber drivers are lazy or wanting to rush onto other deliveries, so they don't won't climb stairs to deliver to your door. What's the point of door to door delivery service if they won't deliver? esp for elderly/disabled? I was forced to climb down several flights of stairs in my pyjamas, to go to street level to work out why the driver wasn't delivering and he proceeded to dump my groceries unceremoniously on the side of the road. I had to carry every bag up separately as I have severe arthritis in both hands (awaiting surgery) and a back injury. The whole reason I am paying exorbitant prices for a delivery service. By the end, I was in extreme pain and nearly fell down the stairs because I was so tired after climbing and reclimbing several flights of stairs 8 times. All this because the lazy Uber driver was to lazy to deliver to the door (which was the service I'm paying for). If my neighbour's grandson hadn't been passing and helped me with the carton on Pepsi Max, I would have had to break that down to even more trips. To top it off I discovered about 1/3 of my order missing! no f/up, just offer to refund the amount & that can take several days to hit your account but doesn't fix the problem of not having the meals I ordered to eat for the next few days nor the fact you'll be up for another delivery charge. Also customer service chat tool tool took a further 1:45hrs of my time to chase up! These services are supposed to make life easier not harder! Lazy Uber drivers reliance for delivery is the biggest hurdle here. Accountability is hard as not Woolworths/Milkrun but outsourced to Uber. When will Woolworths take this problem seriously? When an elderly person dies because they have a fall and a brain injury? App doesn't allow flexibility to save 'regular list' and almost impossible to update delivery instructions. I'm very disappointed as this app was recommended by community support workers specifically for people with disabilities etc struggling to get groceries in the community. I will be making sure to let them know not to recommend it anymore. It's just taking advantage of people (elderly & disabled) in need of extra services. Save your $$ & hassle, and use another service.

I have been using Milkrun for a long time and am over as twice weekly. I was generally satisfied with Milkrun until my experience with the driver today. Firstly he refused to hand me my order as the name on the order read Shaun R, and my id has my full name Shaun Rensburg. Indeed I got frustrated by this level of ignorance. He became arrogant when he finally understood me and proceeded to virtually throw my shopping bags out onto my driveway. I should have had video footage to provide evidence of his rude and offensive behaviour. Appalled!

It’s a great idea and very convenient, and I don’t mind paying more for the food given the service. The issue is with the app, it’s consistently inaccurate. The timing is so far off that it can’t be relied on. For example, it will say the driver is one minute away for 30 minutes, even though you can clearly see on the map that they’re miles away. It’s quite ridiculous

They are shit! They’re not fast and reliable. 40mins turned into 2 hours.

I have used milkrun now 3 times,they haven't failed me once,bang,bang,boom
I hope it continues bkoz it's an amazing system

Third order in a row that has been over an hour later than they estimated. Driver went and did another drop for DeliverEasy in the opposite direction after collecting my order. Third time in a row I have had to call and tell them this is happening and clearly they don’t care or listen. Bags always ripped and eggs always broken. Quicker to do click and collect.

From the moment the bags were dropped at my door there were problems. The uber driver told me that one of the bags were broken. As I carried the second paper bag to the kitchen that one broke as well with all my fruit and veggies flying all over the floor (obviously overfilled bags). The small order was missing 1kg pears. I complained and all they did was refund the $3 for pears. Later I noticed that the bottle milk ($4.50)’s expiry date was literally 2 days after I had the order delivered!!! Usually there’s 2 weeks or more before the BB date. I reached out to the agent who took a long time, was barely apologetic and offered a $5 voucher as an apology which felt like an insult after the incredibly low quality service which has been provided and which I am wasting my valuable time to try to resolve. I am not impressed and will not be using this service and will be telling everyone I know to avoid.
Irony is that I tried to save myself time by using MILKRUN but it has been the complete opposite. Thanks for wasting my time MILKRUN

Twice in the last week I have placed an order with MILKRUN. 3 out of the 6 items I ordered were not available. I contacted customer service looking for a refund as I had to go out and get the missing items. I was told by a supervisor that MILKRUN may not be a suitable option for me! Zero accountability. I paid for delivery on each order and still had to go out. I was also charged for the unavailable items.

Would rate Milkrun 0 stars if possible. The worst delivery service out there.

Worst service ever, received 1 voucher yesterday for first purchase customer, thought would give it a try, spent half an hour on the website to get list done. The voucher is not working. online chat with customer service, Shree replied one sentence every 5 minutes, after 1 hour on the chat, she finally asked for my email to prove that I received the email, shared the email, then she blocked me from chat!!! You must be kidding to your customer, you are wasting my 1.5 hours for nothing???? how do you think you will get customers???

I have used milkrun four times now and first three times free delivery then only five dollars delivery they are very punctual and always have the best deals. My daughter put me into them
More than happy to recommend them I’m so happy with this service cin

For the second time since I have been using milk run my groceries were delivered to the wrong address. I am slightly disabled so I had to walk a long way in order to lug them back to my house. Not impressed, especially when there are definative instructions as to my location on the order.
I will not be using Milk Run again.

Goodness me! Not once, not twice, not thrice, but tonight is the eleventh time that my poor soul has tried to deal with Milkrun yet again. The first time, it wasn’t delivered to me properly, and it was frustrating to get in touch with someone back then since they were still new. Thought it would be better over time. Surely. And so whenever I have these few times when I’m in the middle of baking (I bake a few times a week as my contribution to our group, which supports people having a difficult time, and we get the chance to bring it to them. Our group operates nationwide in New Zealand, by the way. LOL!).

Anyway, tonight was one of those nights when I needed extra eggs and some extra butter. So, even so, I painfully know that this is going to be just the same as the past ten orders of mine, okay? SORRY, but in desperate times, desperate measures must suffice! And yes, that’s the perfect way to describe my transaction with Milkrun again!!!

You never FAIL to give disappointing service. Honestly! I really wouldn’t want to leave a review like this, but you guys are seriously going backwards and don’t seem to be getting any better. It’s just not nice having a delivery service that can’t even deliver properly. Something’s got to change, guys! And I say this with respect, not being a jerk. But, please! You really need to think this through and consider the industry you’re in.

Slow and Unreliable. Over an hour for delivery and counting poor service don’t recommend

Awful dead produce being delivered for a convenience fee. Not worth it. You’re better off dashing to the shop yourself or ordering directly from supermarket

The incompetent delivery driver went to the wrong house and then the order was “returned to warehouse”. The delivery was to cheer up a girlfriend who had just lost her father. They refused to redeliver and offered refund in 3 days time. Completely unacceptable and I will never use this company again and suggest no one else does either.

MILKRUN is the most pathetic service ever!!! Have been charged x3 seperate $19 transactions for items I have never received or even able to place as there was a system error with Apple Pay.
They had no interest in taking any responsibility.
Very disappointing as I use the MILKRUN platform every weekend.
Definitely won’t be anymore.

Delivery time from 40 minutes to 1.5 hours
Prices are all higher than the woolies website
They charge between 50c to 1.50 per item higher ! I was not aware of this until I compared prices today !
Be careful , you are being scammed . Much cheaper to buy Uber eats Coles

Hi Everyone (Reviewers). I was going to open up a Milkrun account as a new customer. After reading your reviews I DONT THINK SO. Thanks for saving me too much pain. Paul