milk.run Avaliações 

The worst grocery delivery service ever. Checked the box no substitute, grocery picker added substitute. And the worst part is Jett argues, providing his on ownPOV for substitution.Customer Service is slacky they hardly replies.

I am going to leave this review on TrustPilot, just giving you an heads up. I hope Woolies shut down this service.

I find it stupid that we have to spend minimum of $25 even though we pay a delivery fee it shouldnt matter how much we spend as we are paying for delivery anyways

Great delivery experience. Way better than Uber. However, they are dishonest as the hide fees by marking up the items instead of just charging a higher delivery or platform fee. This degrades consumer trust a lot.

Placed an order at 3pm and watched the store pack the items. Driver allocated, who i watched drive around werribee obviously doing deliveries. at 4pm I rang the Milk run telephone number and spoke with a representative, and I will now get my order by 4.45pm First and last time.

To start with we were given Black grapes when we ordered Blueberry.
There is a big difference between the two. They are not the substitute for each other.
When we complained by email we didn't got satisfactory reply.

We will have to think using Milk Run Services again.

Thanks
shwy

Zero stars I ordered $70.00 worth of groceries but only received a roast chicken. Wait on the phone for 30 minutes. Will never order from them again and not recommend it to others.

My food has already taken 1 hour and it's still not here. I'm very disappointed.

Item not received, complained via chat bot, still waiting for credit .... definitely won't be using again and will not be recommending to my family and friends

How is a driver not delivering my groceries my fault
No delivery
No Refund for 1-3 days
No Groceries
Seriously this was the 10th delivery to the same address and suddenly I can't be found and groceries returned to store
I have to wait for the refund
and also PLACE the order and PAY for it again
No Thanks
Just lost me as a customer

I would give zero stars if I could. I've been using Milkrun for 10 months. Customer service was great at the start and they were helpful when things went wrong, giving vouchers to use for future purchases due to the inconvenience caused (short dated cream cheese I needed to make a meal the night I made the order). Over time things have gotten terrible. I ordered groceries one night because it was raining and I was short on time. Groceries never arrived and the photo of the doorstep wasn't mine. I messaged Milkrun and after going searching for the groceries as they suggested (in the rain), they finally agreed to resend them. I was glued to the screen to make sure the delivery vehicle didn't make a wrong turn. No offer of a voucher to make up for the massive inconvenience to my evening. Then today, groceries are delivered and there's a badly dented can of tomato sauce. They offer me a refund. How useless is that? I needed the sauce for dinner. When I complained they said all they could do was give me a refund (this was after engaging with a chat bot and receiving what was obviously some kind of chat gbt email). I feel like ten months ago they were trying really hard and now they just don't give a toss. Have uninstalled the app from my phone and will never use again. Constant problems and more trouble than it's worth. Terrible customer service.

So quick, just 30 mins free delivery for the first 3 deliveries. Exactly what I ordered with no problems. Thanks very much.

Very nearly run off the road today by a Milk Run branded vehicle. Didn’t indicate, crossed a solid white line, and forced me onto the footpath.

First time customers Sunshine Coast Noosa Sunshine Beach
Order not delivered no attempt by Bruno driver to deliver groceries tracked him in app to 1 minute away from my address...then app stated no delivery as no mobile number for me...
Then my app says returned order to store.
They have my money
They have my order
I have nothing
They don't answer phone
They don't reply to my emails 6 of them sent in last 40 minutes.

I just signed into MILKRUN yesterday for the first time in New Plymouth & my experience was amazing! Definitely worth using, the order was delivered in less than 30 minutes by two lovely polite MILKRUN employees😊 wonderful service!! Took me months too decide to try this service and now I am so happy I finally did AAAA++ service from Woolworths Spotswood and MILKRUN thank you 😊

Great for delivery of groceries if you cant get there etc, but you wont get any bonus points for your boosted products…. They will lie to you long enough to hope you go away and it’s too late to get the points etc pretending they dont have this issue but they have bad reviews stating back to last year telling them of this issue they obviously haven't bothered to fix it. Items cost a few $$ more too on some things. Also delivered by any local driver who deliver food, one taking off with my big pile of those disney cards too….. disappointed. But learnt my lesson if your not worried about rewards points etc service is ok if your desperate!

I was worried after reading other reviews but arrived in 40 minutes all good very happy. Probably paying more than actual supermarket price but happy to pay for convenience.

Delivery within time-all goods there-but be aware that prices are significantly marked-up and limited compared with standard Woolworths prices-putting aside the first free deliveries, I think you would be better off using Delivery Unlimited for $15 per month. Not as quick as Milk Run in terms of delivery timing but can do next day or same day. You get access to all the products on the Woolworths website. If you collect points double the points. 10% off for instore purchases once you are a member.
Downside is that the service doesn't accept that discount or other WW discounts such as those for everyday insurance.

Terrible customer service. All items except coffee, milk and poppers were damaged. Bananas were green and strawberries were not a full packet. Bags were ripped and driver didn't take a photo of order as it was damaged

Have used Milkrun several times with no problem... friendly drivers and fast. The latest time there was a mix up with products. All it took was a phone call... immediately got an apology, was told to keep what was delivered and had my original order delivered for free in minutes. I really enjoy this sort of customer service.

Excellent service......easy app to navigate..my orders are picked within minutes and it gets delivered real quick...nice drivers ....so convenient...it's the best...