MINTAPPLE. Avaliações 

213
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

LIARS!! This awful company is refusing to refund me under legal obligation. Their website is unclear is what sizing they are selling. You end up purchasing incorrect goods then tell you you need t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered the Ostrich leather strap - a bit different I thought. Mintapple delivered as promised on time and the item was very well packaged in the Mintapple box which looked and felt quite high end.... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Very attractive quality products, nice packaging and presentation. I have purchased four iPhone cases, they all look good and protect the phone well. The colours are true to the website. The del... Ver mais

Avaliado com 1 de um total de 5 estrelas

I had been a happy customer of Mint Apple and enjoyed one of their leather straps. In January I decided to replace my silicone Apple strap with one of their Perfect Fit Silicone straps. Not even 6 mon... Ver mais

Detalhes da empresa

  1. Loja de Acessórios de Moda

Escrito pela empresa

Premium leathers, Milanese & Link Apple Watch Series 2 / Series 3 Bands that don't break the bank - Custom order your own Apple Watch Band & iPhone case today!


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(213)

18 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service & kindness

Super quick response to email. Upgraded delivery.

13 de junho de 2024
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Nicola,

Thank you for taking the time to leave your review, your feedback is important to us.

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 2 de um total de 5 estrelas

Extremely poor quality

Don't buy from them, their products look good, they are very expensive, but they last for a very short period of time. I bought for my husband a stainless Link Bracelet Band anthracite gray as Christmas present, and it started discolouring after a month. It wasn't subject to any particular stress, only very normal every day activities

31 de dezembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi customer,

Thank you for your review and sorry you haven't had the best experience with us. We sincerely apologise for that.

We cannot find any emails regarding the issue to your Link Bracelet between date of order and today's date so apologise that we have not been aware of the issue to offer a resolution.

We would love the opportunity to put this right so please contact us at info@mintapple.co.uk

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

Love my new strap, highly recommended

Very, very pleased with my new Milanese strap. The quality, packaging and my experience with customer service - all first class.
I love my Apple Watch and have used it for several years. However I have previously been disappointed with Apple strap replacements which are limited silicon ones or very expensive and alternative cheap, poor quality straps from dubious sources with extensive websites.
Highly recommend Mintapple and I will purchase other items from them.

11 de abril de 2024
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Lainey,

Thank you for taking the time to leave your review, your feedback is important to us.

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 1 de um total de 5 estrelas

A Scam Disguised as Quality!

Do yourself a favour: steer clear of MintApple like it's a plague. My experience with their watch strap was nothing short of a disaster, and I'm here to make sure you don't fall victim to their deceitful practices. Writing another review as the coating on my watch strap started to peel off and they told me it was my fault...

Let's start with the product itself. Upon first arrival, I tried it on and then returned it because it was quite bulky. Not only was it incompatible with my device, but MintApple's laughable return policy left me stuck with a worthless accessory - apparently me trying it on my watch face meant that I had 'used it' and it wasn't returnable. Oh, but it gets better.

After resigning myself to the fact that I had wasted over £100, the 'Starlight' coating began peeling off after a mere day of use. I reached out to MintApple expecting some semblance of accountability. Instead, they had the gall to insinuate that I was the one at fault, suggesting I had carelessly banged it on something abrasive. Seriously?

Let me be blunt: MintApple is a scam through and through. Their products are shoddy, their customer service is nonexistent, and their business practices are downright deceptive. Don't fall for their glossy marketing facade like I did. Save your hard-earned money and invest in a reputable brand that actually cares about its customers.

25 de março de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great customer service

Great customer service. An item was out of stock and they were fast to help resolve and find a solution.

7 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs - breach of consumer contracts regulations

Avoid at all costs. My husband ordered me a metal watch strap from mintapple, however on opening the box it was obvious to me that this was too masculine and therefore needed to be returned. I did not remove the watch strap once from the box, packaged it up and sent it back (at my cost) to mintapple within days of receiving the item.

I then received a note from mintapple rejecting the refund due to heavy use. Unless they sold me a faulty product I cannot see how this is possible given I did not even remove it from the box. They then returned the strap to me. I have since inspected the strap and can see no obvious wear (which makes sense given I never removed it from the box).

Absolutely disgusting customer service, do not buy their products. I will be taking them to court to recoup my costs as they are in violation of the consumer contracts regulations. I would encourage anyone else with a similar experience to do the same.

To confirm that I did not lose through a PayPal dispute, as PayPal refuses to adjudicate where the seller’s returns policy is applied illegally.

Mintapple - please do not keep telling me that I used this item heavily given I did not even take it out of the box (except to take photos at your request). If you sold me a heavily used product this is not my problem, although I would note that I cannot see a scratch on it.

16 de janeiro de 2024
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Sophie,

Thank you for confirming your order number.

Thank you for your review and sorry you haven't had the best experience with us.

We hope you received our pre-dispatch imagery & the inspection video sent via the PayPal case you opened demonstrating the issues provided as reasoning behind your rejected refund. We note the PayPal case has now been closed in our favour due to the evidence provided to PayPal showing the condition of the item when returned to us against the condition the item was shipped out in.

We are unable to refund any item that has been used and damaged without fault.

We hope you have a fantastic day.

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

This was my first order so attracted a10% discount but i failed to enter the code so I sent an them an email and they responded immediately with the discount and a new invoice, now that’s what you call customer service.
I would certainly use mintapple again if only for the customer service and will post another review when I receive my watch strap

29 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service! I got a reply to my request within several minutes and the team has assisted immediately. Amazing!

12 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic quality products

Fantastic quality products. Bought from Mintapple many times now.

9 de dezembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hey Christine,

Thank you for taking the time to leave your review and being a loyal customer to MINTAPPLE.

We hope to see you again soon!

Merry Christmas.

Regards
MINTAPPLE.

Avaliado com 1 de um total de 5 estrelas

Nice strap but won’t last long

Uodate : I have seen the response, yes I did mean fasten the pin. The problem is the holes are too loose . I appreciate leather will be more supple . But it’s so supple that it’s not useable and won’t stay fastened !

Really disappointed with my watch strap. I purchased a genuine leather sport band and I did love it. However it is useless. After a few months of wearing the watch, the strap is so flimsy I can no longer thread it through the loop. The holes that secure the watch are also very loose and I have almost lost the watch a few times so I am having the replace the strap. I have contacted mint apple and despite the product not being fit for purpose, they consider it is normal
Wear and tear. I don’t . Bot after a few months. They also suggested pulling the strap rather than pushing it through or using a safety pin. The only issue is that my wrist is in the way!. Such a shame but I would not recommend this item to anyone .

9 de dezembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Claire,

Thank you for your review and sorry you haven't had the best experience with us. We sincerely apologise for that.

All MINTAPPLE leather goods are produced with supple, Genuine Leather which over time will shape to your wrist and become more flexible. This is similar to when you purchase a new leather belt.

We must assume that when you mention “safety pin” that this was either an autocorrect error or misunderstanding of the fastening pin on the Sport Band. We would never suggest using a safety pin for any function or alteration on any MINTAPPLE product and our emails to you do not mention this.

We hope you have a fantastic day.

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

Suede Apple Watch band

I have the black suede Apple Watch band with the perfect clasp and love it. The colour match with my watch, ( Starlight) is perfect. Customer service was excellent.

12 de novembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hey Patty,

Thank you for taking the time to leave your review.

We appreciate your comments on our Apple Watch Starlight colour match :)

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

The product

9 de junho de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hey,

Thank you for taking the time to leave your review, your feedback is important to us.

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 1 de um total de 5 estrelas

Listen to bad reviews and DO NOT BUY

Absolute joke of a company! After paying £90 for a leather watch strap for my sister’s birthday I wanted to return the item since the clasp is so bulky and poorly designed that the strap doesn’t sit flat on a wrist at all. I was then informed that since all their leather items are made to order (a fact that is made “clear” from one line at the very bottom of the product page) it was not eligible for a return.

I’m now £90 down with an unwearable watch strap. I urge you to pay attention to the other bad reviews on here and do not buy from Mintapple!

24 de outubro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Thomas,

Thank you for your review and sorry you haven't had the best experience with us. We sincerely apologise for that.

All MINTAPPLE items are handcrafted items, some of which are Made to Order ( shown on product page, footer, returns policy, cart and at checkout ) in house to our customers specifications such as your product. This is not a stock product and will be built to a permanent specification before quality check and dispatch :)

Our returns policy has been approved by Trading Standards and the ASA - We always produce our policies inline with UK legislation to ensure our customers' statutory rights are not affected.

We hope you have a fantastic day.

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

The customer service from Mintapple is…second to none

The customer service from Mintapple is second to none. They clearly care about the customer which is refreshing. They responded immediately to my emails and rectified my mistake efficiently with no fuss. The correct strap is arriving tomorrow, thank you.

21 de setembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hey Hayley,

Thank you for taking the time to leave your review, your feedback is important to us.

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 3 de um total de 5 estrelas

Be mindful that they only have a 14 day…

Be mindful that they only have a 14 day return window. I asked for an exchange within a 28 day period and they have asked for £25 extra. It feels like a scam. I would exercise caution before using this company. I would not purchase anything from them again.

19 de setembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Michaela,

Thank you for your review and sorry you haven't had the best experience with us. We sincerely apologise for that.

Just to clarify, we operate under a 28 day return policy which is standard practice within the UK however your request was outside of the 28 day period.

As mentioned during our discussion, you ordered the wrong size Apple Watch Band and due to being outside of the exchange window we wanted to offer a solution for you. Our hardware change was the option we gave you which requires us to book the product in for repair, cut off existing hardware and replace with new which is why the £24.99 charge was discussed.

Regards
MINTAPPLE.

Avaliado com 5 de um total de 5 estrelas

Quality Products - Well worth paying extra for

Whilst expensive compared to so many Apple Watch straps available the quality of both straps I ordered (Sports and Crocodile leather) are superb. The magnetic clasp on the sports strap is strong and has not come open once when running. The clasp on the leather strap is very secure and gives you security you are not going to lose your watch.

Both straps (I chose silver to match my watch) look great in detail.

The Service was also great. The web page is easy to navigate and the delivery was quick. Both straps came nicely presented particularly the leather strap in a pull our drawer presentation box. Would make a very nice present. 10/10 Mint apple!

15 de setembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hey Mark,

Thank you for taking the time to leave your review, your feedback is important to us.

We appreciate your feedback on our new Perfect Fit Silicone Band with Magnetic Clasp. We love them too!

We hope to see you again soon!

Regards
MINTAPPLE.

Avaliado com 1 de um total de 5 estrelas

What a scam.. additional mandatory costs on delivery and the colors on website not accurate ..…

Ordered an embossed croc leather Apple Watch strap : 1) I was charged a mandatory additional 30 euro on delivery, otherwise they would not release the package, that was not mentioned at time of purchase.

2) the colour seemed ocra yellow in the images on the website (that they referred to as tangerine) but is actually a pumpkin orange.
Total waste of money, and an additional 30 euros !!!

13 de setembro de 2023
Avaliação não solicitada
logotipo da MINTAPPLE.

Resposta da MINTAPPLE.

Hi Maria,

Thank you for your review and sorry you haven't had the best experience with us. We sincerely apologise for that.

Our Free Standard Delivery which you received is advised at checkout that import charges can be applicable depending on your location however our Fedex Express Shipping, albeit more expensive is fully inclusive of all fees.

We pride ourself on our product imagery accuracy however depending on the screen resolution our products are viewed on, this can have an impact on the contrast and colour tones of the products.

We have not received any prior communication from you however if you'd like to reach out to us at returns@mintapple.co.uk we can offer a resolution.

Have a great day.

Regards
MINTAPPLE.

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